85 lines
2.8 KiB
Go
85 lines
2.8 KiB
Go
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package event_handlers
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import (
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"context"
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"fmt"
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"log/slog"
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"strings"
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"cs-agent/internal/events"
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"cs-agent/internal/pkg/dto/request"
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"cs-agent/internal/pkg/eventbus"
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"cs-agent/internal/services"
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"github.com/mlogclub/simple/common/strs"
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)
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func init() {
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eventbus.
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Register[events.TicketAssignedEvent]().
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Subscribe(handleTicketAssignedInAppNotification)
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eventbus.
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Register[events.ConversationAssignedEvent]().
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Subscribe(handleConversationAssignedInAppNotification)
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}
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func handleTicketAssignedInAppNotification(ctx context.Context, event events.TicketAssignedEvent) error {
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if event.TicketID <= 0 || event.ToUserID <= 0 {
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return nil
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}
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ticket := services.TicketService.Get(event.TicketID)
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if ticket == nil {
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return nil
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}
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content := fmt.Sprintf("工单 %s 已指派给你", strs.DefaultIfBlank(ticket.TicketNo, fmt.Sprintf("#%d", ticket.ID)))
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if title := strings.TrimSpace(ticket.Title); title != "" {
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content = content + "\n" + title
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}
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if reason := strings.TrimSpace(event.Reason); reason != "" {
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content = content + "\n指派原因: " + reason
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}
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_, err := services.NotificationService.CreateAndPush(request.CreateNotificationRequest{
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RecipientUserID: event.ToUserID,
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Title: "工单指派提醒",
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Content: content,
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NotificationType: "ticket_assigned",
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BizType: "ticket",
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BizID: ticket.ID,
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ActionURL: fmt.Sprintf("/dashboard/tickets/%d", ticket.ID),
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})
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if err != nil {
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slog.Error("create ticket assigned in-app notification failed", "error", err, "ticketId", event.TicketID, "toUserId", event.ToUserID)
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}
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return nil
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}
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func handleConversationAssignedInAppNotification(ctx context.Context, event events.ConversationAssignedEvent) error {
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if event.ConversationID <= 0 || event.ToUserID <= 0 {
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return nil
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}
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conversation := services.ConversationService.Get(event.ConversationID)
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if conversation == nil {
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return nil
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}
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content := fmt.Sprintf("会话 #%d 已分配给你", conversation.ID)
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if summary := strings.TrimSpace(services.ConversationService.BuildConversationSummary(conversation)); summary != "" {
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content = content + "\n" + summary
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}
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if reason := strings.TrimSpace(event.Reason); reason != "" {
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content = content + "\n分配原因: " + reason
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}
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_, err := services.NotificationService.CreateAndPush(request.CreateNotificationRequest{
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RecipientUserID: event.ToUserID,
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Title: conversationAssignedNotifyTitle(event.AssignType),
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Content: content,
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NotificationType: "conversation_assigned",
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BizType: "conversation",
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BizID: conversation.ID,
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ActionURL: fmt.Sprintf("/dashboard/conversations?conversationId=%d", conversation.ID),
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})
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if err != nil {
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slog.Error("create conversation assigned in-app notification failed", "error", err, "conversationId", event.ConversationID, "toUserId", event.ToUserID)
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}
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return nil
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}
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