152 lines
7.1 KiB
Go
152 lines
7.1 KiB
Go
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package response
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import "cs-agent/internal/pkg/enums"
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type TicketSLAResponse struct {
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SLAType enums.TicketSLAType `json:"slaType"`
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TargetMinutes int `json:"targetMinutes"`
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Status enums.TicketSLAStatus `json:"status"`
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StartedAt string `json:"startedAt,omitempty"`
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PausedAt string `json:"pausedAt,omitempty"`
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StoppedAt string `json:"stoppedAt,omitempty"`
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BreachedAt string `json:"breachedAt,omitempty"`
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ElapsedMin int `json:"elapsedMin"`
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}
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type TicketWatcherResponse struct {
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ID int64 `json:"id"`
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UserID int64 `json:"userId"`
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UserName string `json:"userName,omitempty"`
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}
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type TicketCommentResponse struct {
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ID int64 `json:"id"`
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TicketID int64 `json:"ticketId"`
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CommentType enums.TicketCommentType `json:"commentType"`
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AuthorType enums.IMSenderType `json:"authorType"`
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AuthorID int64 `json:"authorId"`
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AuthorName string `json:"authorName,omitempty"`
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ContentType string `json:"contentType"`
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Content string `json:"content"`
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Payload string `json:"payload,omitempty"`
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CreatedAt string `json:"createdAt,omitempty"`
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}
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type TicketEventLogResponse struct {
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ID int64 `json:"id"`
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TicketID int64 `json:"ticketId"`
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EventType enums.TicketEventType `json:"eventType"`
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OperatorType enums.IMSenderType `json:"operatorType"`
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OperatorID int64 `json:"operatorId"`
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OperatorName string `json:"operatorName,omitempty"`
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OldValue string `json:"oldValue,omitempty"`
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NewValue string `json:"newValue,omitempty"`
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Content string `json:"content,omitempty"`
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Payload string `json:"payload,omitempty"`
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CreatedAt string `json:"createdAt,omitempty"`
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}
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type TicketResponse struct {
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ID int64 `json:"id"`
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TicketNo string `json:"ticketNo"`
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Title string `json:"title"`
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Description string `json:"description"`
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Source enums.TicketSource `json:"source"`
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Channel string `json:"channel"`
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CustomerID int64 `json:"customerId"`
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ConversationID int64 `json:"conversationId"`
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Tags []TagResponse `json:"tags,omitempty"`
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Type string `json:"type"`
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Priority int64 `json:"priority"`
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PriorityName string `json:"priorityName,omitempty"`
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Severity enums.TicketSeverity `json:"severity"`
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Status enums.TicketStatus `json:"status"`
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CurrentTeamID int64 `json:"currentTeamId"`
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CurrentTeamName string `json:"currentTeamName,omitempty"`
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CurrentAssigneeID int64 `json:"currentAssigneeId"`
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CurrentAssigneeName string `json:"currentAssigneeName,omitempty"`
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WatchedByMe bool `json:"watchedByMe"`
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PendingReason string `json:"pendingReason,omitempty"`
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CloseReason string `json:"closeReason,omitempty"`
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ResolutionCode string `json:"resolutionCode,omitempty"`
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ResolutionCodeName string `json:"resolutionCodeName,omitempty"`
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ResolutionSummary string `json:"resolutionSummary,omitempty"`
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FirstResponseAt string `json:"firstResponseAt,omitempty"`
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ResolvedAt string `json:"resolvedAt,omitempty"`
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ClosedAt string `json:"closedAt,omitempty"`
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DueAt string `json:"dueAt,omitempty"`
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NextReplyDeadlineAt string `json:"nextReplyDeadlineAt,omitempty"`
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ResolveDeadlineAt string `json:"resolveDeadlineAt,omitempty"`
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ReopenedCount int `json:"reopenedCount"`
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CreatedAt string `json:"createdAt,omitempty"`
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UpdatedAt string `json:"updatedAt,omitempty"`
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Customer *CustomerResponse `json:"customer,omitempty"`
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SLA []TicketSLAResponse `json:"sla,omitempty"`
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}
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type TicketDetailResponse struct {
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Ticket TicketResponse `json:"ticket"`
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Watchers []TicketWatcherResponse `json:"watchers,omitempty"`
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Collaborators []TicketCollaboratorResponse `json:"collaborators,omitempty"`
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Comments []TicketCommentResponse `json:"comments,omitempty"`
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Events []TicketEventLogResponse `json:"events,omitempty"`
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RelatedTickets []TicketRelationResponse `json:"relatedTickets,omitempty"`
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}
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type TicketSummaryResponse struct {
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All int64 `json:"all"`
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Mine int64 `json:"mine"`
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Watching int64 `json:"watching"`
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Collaboration int64 `json:"collaboration"`
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Participating int64 `json:"participating"`
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Mentioned int64 `json:"mentioned"`
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Unassigned int64 `json:"unassigned"`
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PendingCustomer int64 `json:"pendingCustomer"`
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PendingInternal int64 `json:"pendingInternal"`
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Overdue int64 `json:"overdue"`
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}
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type TicketRiskReasonResponse struct {
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Code string `json:"code"`
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Title string `json:"title"`
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Description string `json:"description"`
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Count int64 `json:"count"`
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}
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type TicketRiskOverviewResponse struct {
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Overdue int64 `json:"overdue"`
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HighRisk int64 `json:"highRisk"`
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Unassigned int64 `json:"unassigned"`
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PendingInternal int64 `json:"pendingInternal"`
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PendingCustomer int64 `json:"pendingCustomer"`
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RiskWindowMins int `json:"riskWindowMins"`
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Reasons []TicketRiskReasonResponse `json:"reasons,omitempty"`
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}
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type TicketRelationResponse struct {
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ID int64 `json:"id"`
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TicketID int64 `json:"ticketId"`
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RelatedTicketID int64 `json:"relatedTicketId"`
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RelationType enums.TicketRelationType `json:"relationType"`
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RelatedTicketNo string `json:"relatedTicketNo,omitempty"`
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RelatedTicketTitle string `json:"relatedTicketTitle,omitempty"`
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RelatedTicketStatus enums.TicketStatus `json:"relatedTicketStatus,omitempty"`
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CurrentTeamName string `json:"currentTeamName,omitempty"`
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CurrentAssigneeName string `json:"currentAssigneeName,omitempty"`
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UpdatedAt string `json:"updatedAt,omitempty"`
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}
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type TicketCollaboratorResponse struct {
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ID int64 `json:"id"`
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UserID int64 `json:"userId"`
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UserName string `json:"userName,omitempty"`
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TeamName string `json:"teamName,omitempty"`
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}
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type TicketViewResponse struct {
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ID int64 `json:"id"`
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Name string `json:"name"`
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Filters map[string]any `json:"filters,omitempty"`
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SortNo int `json:"sortNo"`
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}
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