refactor: update AIAgent handoff and fallback modes terminology for clarity

internal/pkg/enums/im.go

@@ -208,7 +208,7 @@ var AIAgentHandoffModeValues = []AIAgentHandoffMode{
 var aiAgentHandoffModeLabelMap = map[AIAgentHandoffMode]string{
 	AIAgentHandoffModeWaitPool:        "进入待接入池",
 	AIAgentHandoffModeDefaultTeamPool: "进入默认客服组待接入池",
-	AIAgentHandoffModeAIHoldAndNotify: "AI托底并提醒人工",
+	AIAgentHandoffModeAIHoldAndNotify: "AI继续接待并提醒人工",
 }
 
 func GetAIAgentHandoffModeLabel(mode AIAgentHandoffMode) string {
@@ -228,8 +228,8 @@ var AIAgentFallbackModeValues = []AIAgentFallbackMode{
 }
 
 var aiAgentFallbackModeLabelMap = map[AIAgentFallbackMode]string{
-	AIAgentFallbackModeNoAnswer:     "直接声明无答案",
-	AIAgentFallbackModeSuggestRetry: "建议补充信息",
+	AIAgentFallbackModeNoAnswer:     "直接说明知识不足",
+	AIAgentFallbackModeSuggestRetry: "引导用户补充信息",
 }
 
 func GetAIAgentFallbackModeLabel(mode AIAgentFallbackMode) string {

internal/pkg/i18nx/locales/zh-CN.yml

@@ -119,7 +119,7 @@ error.e0119: "会话已关闭"
 error.e0120: "会话未分配客服，暂不允许发送消息"
 error.e0121: "会话筛选项不合法"
 error.e0122: "供应商不能为空"
-error.e0123: "兜底策略不合法"
+error.e0123: "知识不足回复策略不合法"
 error.e0124: "公司不存在"
 error.e0125: "公司名称不能为空"
 error.e0126: "公司名称已存在"
@@ -332,7 +332,7 @@ error.e0332: "请选择要移动的FAQ"
 error.e0333: "请选择要移动的文档"
 error.e0334: "负责人不存在"
 error.path.invalid: "路径参数错误"
-error.e0336: "转人工模式不合法"
+error.e0336: "转人工执行方式不合法"
 error.e0337: "通知不存在"
 error.e0338: "邮箱已存在"
 error.e0339: "配置名称不能为空"