refactor: update AIAgent handoff and fallback modes terminology for clarity

2026-06-26 18:27:54 +08:00
parent b46e0d9b7c
commit 015b57bfe7
7 changed files with 56 additions and 35 deletions
@@ -0,0 +1,21 @@
+import assert from "node:assert/strict"
+import test from "node:test"
+import { readFile } from "node:fs/promises"
+
+const configWorkbenchSource = await readFile(new URL("./config-workbench.tsx", import.meta.url), "utf8")
+const zhMessagesSource = await readFile(new URL("../../../../messages/zh-CN.json", import.meta.url), "utf8")
+
+test("AI Agent workflow-era policy copy separates handoff execution from knowledge fallback", () => {
+  const combinedSource = `${configWorkbenchSource}\n${zhMessagesSource}`
+
+  assert.match(combinedSource, /转人工执行方式/)
+  assert.match(combinedSource, /知识不足回复策略/)
+  assert.match(combinedSource, /知识不足回复文案/)
+  assert.match(combinedSource, /AI继续接待并提醒人工/)
+  assert.match(combinedSource, /直接说明知识不足/)
+  assert.match(combinedSource, /引导用户补充信息/)
+
+  assert.doesNotMatch(configWorkbenchSource, /转人工模式/)
+  assert.doesNotMatch(configWorkbenchSource, /兜底策略/)
+  assert.doesNotMatch(configWorkbenchSource, /兜底文案/)
+})
@@ -278,14 +278,14 @@ export function AIAgentConfigWorkbench({
    () => [
      { value: String(AIAgentHandoffMode.WaitPool), label: "进入待接入池" },
      { value: String(AIAgentHandoffMode.DefaultTeamPool), label: "进入默认客服组待接入池" },
-      { value: String(AIAgentHandoffMode.AIHoldAndNotify), label: "AI托底并提醒人工" },
+      { value: String(AIAgentHandoffMode.AIHoldAndNotify), label: "AI继续接待并提醒人工" },
    ],
    []
  )
  const fallbackModeOptions = useMemo(
    () => [
-      { value: String(AIAgentFallbackMode.NoAnswer), label: "直接声明无答案" },
-      { value: String(AIAgentFallbackMode.SuggestRetry), label: "建议补充信息" },
+      { value: String(AIAgentFallbackMode.NoAnswer), label: "直接说明知识不足" },
+      { value: String(AIAgentFallbackMode.SuggestRetry), label: "引导用户补充信息" },
    ],
    []
  )
@@ -652,11 +652,11 @@ export function AIAgentConfigWorkbench({
              {activeSection === "basic" ? (
                <ConfigSection>
                  <div className="grid grid-cols-1 gap-4 lg:grid-cols-2">
-                    <FieldBlock label="转人工模式">
-                      <OptionCombobox value={handoffMode} options={handoffModeOptions} placeholder="选择转人工模式" onChange={setHandoffMode} />
+                    <FieldBlock label="转人工执行方式">
+                      <OptionCombobox value={handoffMode} options={handoffModeOptions} placeholder="选择转人工执行方式" onChange={setHandoffMode} />
                    </FieldBlock>
-                    <FieldBlock label="兜底策略">
-                      <OptionCombobox value={fallbackMode} options={fallbackModeOptions} placeholder="选择兜底策略" onChange={setFallbackMode} />
+                    <FieldBlock label="知识不足回复策略">
+                      <OptionCombobox value={fallbackMode} options={fallbackModeOptions} placeholder="选择知识不足回复策略" onChange={setFallbackMode} />
                    </FieldBlock>
                  </div>
                  <AddRow
@@ -674,7 +674,7 @@ export function AIAgentConfigWorkbench({
                    items={selectedTeamOptions}
                    onRemove={(id) => setSelectedTeamIds((current) => current.filter((item) => item !== id))}
                  />
-                  <FieldBlock label="兜底文案">
+                  <FieldBlock label="知识不足回复文案">
                    <Textarea rows={5} value={fallbackMessage} onChange={(event) => setFallbackMessage(event.target.value)} />
                  </FieldBlock>
                  <FieldBlock label="描述">