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refactor: update AIAgent handoff and fallback modes terminology for clarity

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This commit is contained in:
mlogclub
2026-06-26 18:27:54 +08:00
parent b46e0d9b7c
commit 015b57bfe7
7 changed files with 56 additions and 35 deletions
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web/app/dashboard/ai-agents/_components/config-workbench.tsx
+8 -8
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@@ -278,14 +278,14 @@ export function AIAgentConfigWorkbench({
() => [
{ value: String(AIAgentHandoffMode.WaitPool), label: "进入待接入池" },
{ value: String(AIAgentHandoffMode.DefaultTeamPool), label: "进入默认客服组待接入池" },
{ value: String(AIAgentHandoffMode.AIHoldAndNotify), label: "AI托底并提醒人工" },
{ value: String(AIAgentHandoffMode.AIHoldAndNotify), label: "AI继续接待并提醒人工" },
],
[]
)
const fallbackModeOptions = useMemo(
() => [
{ value: String(AIAgentFallbackMode.NoAnswer), label: "直接声明无答案" },
{ value: String(AIAgentFallbackMode.SuggestRetry), label: "建议补充信息" },
{ value: String(AIAgentFallbackMode.NoAnswer), label: "直接说明知识不足" },
{ value: String(AIAgentFallbackMode.SuggestRetry), label: "引导用户补充信息" },
],
[]
)
@@ -652,11 +652,11 @@ export function AIAgentConfigWorkbench({
{activeSection === "basic" ? (
<ConfigSection>
<div className="grid grid-cols-1 gap-4 lg:grid-cols-2">
<FieldBlock label="转人工模式">
<OptionCombobox value={handoffMode} options={handoffModeOptions} placeholder="选择转人工模式" onChange={setHandoffMode} />
<FieldBlock label="转人工执行方式">
<OptionCombobox value={handoffMode} options={handoffModeOptions} placeholder="选择转人工执行方式" onChange={setHandoffMode} />
</FieldBlock>
<FieldBlock label="兜底策略">
<OptionCombobox value={fallbackMode} options={fallbackModeOptions} placeholder="选择兜底策略" onChange={setFallbackMode} />
<FieldBlock label="知识不足回复策略">
<OptionCombobox value={fallbackMode} options={fallbackModeOptions} placeholder="选择知识不足回复策略" onChange={setFallbackMode} />
</FieldBlock>
</div>
<AddRow
@@ -674,7 +674,7 @@ export function AIAgentConfigWorkbench({
items={selectedTeamOptions}
onRemove={(id) => setSelectedTeamIds((current) => current.filter((item) => item !== id))}
/>
<FieldBlock label="兜底文案">
<FieldBlock label="知识不足回复文案">
<Textarea rows={5} value={fallbackMessage} onChange={(event) => setFallbackMessage(event.target.value)} />
</FieldBlock>
<FieldBlock label="描述">