refactor: update AIAgent handoff and fallback modes terminology for clarity

web/messages/zh-CN.json

@@ -1034,15 +1034,15 @@
     "serviceAiFirst": "AI 优先",
     "handoffWaitPool": "进入待接入池",
     "handoffDefaultTeamPool": "进入默认客服组待接入池",
-    "handoffAiHoldAndNotify": "AI托底并提醒人工",
-    "fallbackNoAnswer": "直接声明无答案",
-    "fallbackSuggestRetry": "建议补充信息",
+    "handoffAiHoldAndNotify": "AI继续接待并提醒人工",
+    "fallbackNoAnswer": "直接说明知识不足",
+    "fallbackSuggestRetry": "引导用户补充信息",
     "nameRequired": "名称不能为空",
     "aiConfigRequired": "请选择 AI 配置",
     "serviceModeRequired": "请选择服务模式",
     "replyTimeoutInvalid": "回复超时秒数必须是大于等于 0 的整数",
-    "handoffModeRequired": "请选择转人工模式",
-    "fallbackModeRequired": "请选择兜底策略",
+    "handoffModeRequired": "请选择转人工执行方式",
+    "fallbackModeRequired": "请选择知识不足回复策略",
     "loadDetailFailed": "加载 AI Agent 详情失败",
     "loadAiConfigFailed": "加载 AI 配置失败",
     "loadTeamsFailed": "加载客服组失败",
@@ -1071,14 +1071,14 @@
     "welcomeMessage": "欢迎语",
     "systemPrompt": "系统提示词",
     "sectionStrategy": "服务策略",
-    "handoffMode": "转人工模式",
-    "selectHandoffMode": "请选择转人工模式",
-    "searchHandoffMode": "搜索转人工模式",
-    "emptyHandoffMode": "未找到转人工模式",
+    "handoffMode": "转人工执行方式",
+    "selectHandoffMode": "请选择转人工执行方式",
+    "searchHandoffMode": "搜索转人工执行方式",
+    "emptyHandoffMode": "未找到转人工执行方式",
     "replyTimeoutSeconds": "回复超时秒数",
     "replyTimeoutHelp": "AI 自动回复的异步执行超时时间。填 0 时使用系统默认值 180 秒。",
     "teams": "客服组",
-    "currentHandoffMode": "当前转人工模式：{mode}",
+    "currentHandoffMode": "当前转人工执行方式：{mode}",
     "handoffNeedsTeam": "。该模式要求至少配置一个客服组。",
     "handoffOnlyWhenNeeded": "。仅在涉及转人工时生效。",
     "selectTeam": "请选择客服组",
@@ -1097,12 +1097,12 @@
     "emptyKnowledge": "没有可添加的知识库",
     "add": "添加",
     "knowledgeRequired": "请至少选择一个知识库",
-    "fallbackMode": "兜底策略",
-    "selectFallbackMode": "请选择兜底策略",
-    "searchFallbackMode": "搜索兜底策略",
-    "emptyFallbackMode": "未找到兜底策略",
-    "fallbackMessage": "兜底文案",
-    "fallbackMessageHint": "知识库未命中或命中证据不足时，会按这里的策略和文案进行兜底回复。",
+    "fallbackMode": "知识不足回复策略",
+    "selectFallbackMode": "请选择知识不足回复策略",
+    "searchFallbackMode": "搜索知识不足回复策略",
+    "emptyFallbackMode": "未找到知识不足回复策略",
+    "fallbackMessage": "知识不足回复文案",
+    "fallbackMessageHint": "知识库未命中或命中证据不足时，会按这里的策略和文案回复；是否转人工由会话流程决定。",
     "skillsHint": "用于固定业务流程和多步任务编排。",
     "selectSkill": "选择并添加 Skill",
     "searchSkill": "搜索 Skill",