refactor(ticket): simplify frontend ticket API and components

web/lib/navigation.tsx

@@ -4,14 +4,12 @@ import {
   BrainCircuitIcon,
   Building2Icon,
   CalendarClockIcon,
-  ChartColumnIncreasingIcon,
   FileTextIcon,
   GlobeIcon,
   KeyRoundIcon,
   LayoutDashboardIcon,
   MessageSquareCodeIcon,
   MessageSquareMoreIcon,
-  Settings2Icon,
   ShieldCheckIcon,
   TagsIcon,
   UserCogIcon,
@@ -119,12 +117,6 @@ export const dashboardNavSections: DashboardNavSectionConfig[] = [
         icon: <BotMessageSquareIcon />,
         requiredPermission: "conversation.view",
       },
-      {
-        title: "SLA风险",
-        url: "/dashboard/ticket-risk",
-        icon: <ChartColumnIncreasingIcon />,
-        requiredPermission: "ticket.view",
-      },
       {
         title: "客户管理",
         url: "/dashboard/customers",
@@ -154,18 +146,6 @@ export const dashboardNavSections: DashboardNavSectionConfig[] = [
         icon: <MessageSquareMoreIcon />,
         requiredPermission: "quickReply.view",
       },
-      {
-        title: "工单优先级",
-        url: "/dashboard/ticket-priorities",
-        icon: <Settings2Icon />,
-        requiredPermission: "ticketPriorityConfig.view",
-      },
-      {
-        title: "工单解决码",
-        url: "/dashboard/ticket-resolution-codes",
-        icon: <KeyRoundIcon />,
-        requiredPermission: "ticketResolutionCode.view",
-      },
       {
         title: "客服档案",
         url: "/dashboard/agents",