feat: implement buildResumeTargets function and update resume handling logic

This commit is contained in:
mlogclub
2026-04-14 18:27:45 +08:00
parent e4cec52661
commit 1766eadcf1
6 changed files with 66 additions and 8 deletions
-5
View File
@@ -69,17 +69,12 @@ func buildSeedItems() []models.SkillDefinition {
2. 优先围绕问题定位和升级处理推进,不要输出与当前诉求无关的自我介绍。
3. 如果进入确认流程,明确告知用户你将协助提交或转接,并等待确认结果。`,
Examples: `[
"设备今天开始一直离线,重启也没用,帮我提个工单",
"这个问题三天了还没解决,我要投诉一下",
"麻烦转人工,你这边解决不了",
"售后什么时候联系我?这个故障还没有人跟进",
"帮我登记一下报障,产品型号是AX300,无法联网",
"我要申请售后处理,这个问题反复出现",
"你好,你是谁",
"这个产品怎么安装"
]`,
ToolWhitelist: `[
"graph/prepare_ticket_draft",
"graph/create_ticket_with_confirmation",
"graph/handoff_to_human"
]`,