refactor: 将客服后端重构为宿主可嵌入模块

- 注入数据库、运行时配置、统一响应、文件存储和平台 AI 能力,补充业务读写工具与客户快捷操作契约。

- 移除模块内重复的组织、客户、工单、标签、技能、旧工作流、MCP 和迁移实现,将身份权限与业务主体交由宿主管理。

- 使用 libSQL 重构向量存储,并完善图片消息、访客身份、排队调度、企业微信和支持聊天页面。

- 统一 HTTP、DTO 与 WebSocket 的 snake_case 协议,补齐模块初始化、业务动作和公共载荷等回归测试。
This commit is contained in:
t
2026-08-28 22:23:13 +08:00
parent 6845c728f8
commit 18c9354095
377 changed files with 13199 additions and 22881 deletions
-21
View File
@@ -10,7 +10,6 @@ import (
)
var (
ticketAssignedNotificationPattern = regexp.MustCompile(`^工单 (.+) 已指派给你$`)
conversationAssignedNotificationPattern = regexp.MustCompile(`^会话 #([0-9]+) 已分配给你$`)
)
@@ -58,8 +57,6 @@ func localizeNotificationText(item *models.Notification, locale string) (string,
return title, content
}
switch strings.TrimSpace(item.NotificationType) {
case "ticket_assigned":
return localizeTicketAssignedNotification(title, content)
case "conversation_assigned":
return localizeConversationAssignedNotification(title, content)
default:
@@ -67,22 +64,6 @@ func localizeNotificationText(item *models.Notification, locale string) (string,
}
}
func localizeTicketAssignedNotification(title string, content string) (string, string) {
lines := splitNotificationLines(content)
if len(lines) == 0 {
return localizeNotificationTitle(title), content
}
if matches := ticketAssignedNotificationPattern.FindStringSubmatch(lines[0]); len(matches) == 2 {
lines[0] = i18nx.Getf(i18nx.LocaleEnUS, "notification.ticketAssigned.line", matches[1])
}
for i, line := range lines[1:] {
if reason, ok := strings.CutPrefix(line, "指派原因: "); ok {
lines[i+1] = i18nx.Getf(i18nx.LocaleEnUS, "notification.ticketAssigned.reason", reason)
}
}
return localizeNotificationTitle(title), strings.Join(lines, "\n")
}
func localizeConversationAssignedNotification(title string, content string) (string, string) {
lines := splitNotificationLines(content)
if len(lines) == 0 {
@@ -105,8 +86,6 @@ func localizeConversationAssignedNotification(title string, content string) (str
func localizeNotificationTitle(title string) string {
switch strings.TrimSpace(title) {
case "工单指派提醒":
return i18nx.Getf(i18nx.LocaleEnUS, "notification.ticketAssigned.title")
case "会话转接提醒":
return i18nx.Getf(i18nx.LocaleEnUS, "notification.conversationTransferred.title")
case "会话自动分配提醒":