refactor: 将客服后端重构为宿主可嵌入模块
- 注入数据库、运行时配置、统一响应、文件存储和平台 AI 能力,补充业务读写工具与客户快捷操作契约。 - 移除模块内重复的组织、客户、工单、标签、技能、旧工作流、MCP 和迁移实现,将身份权限与业务主体交由宿主管理。 - 使用 libSQL 重构向量存储,并完善图片消息、访客身份、排队调度、企业微信和支持聊天页面。 - 统一 HTTP、DTO 与 WebSocket 的 snake_case 协议,补齐模块初始化、业务动作和公共载荷等回归测试。
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@@ -12,50 +12,39 @@ const (
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type ConversationListRequest struct {
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Status int `json:"status"`
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ServiceMode int `json:"serviceMode"`
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CurrentAssigneeID int64 `json:"currentAssigneeId"`
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ServiceMode int `json:"service_mode"`
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CurrentAssigneeID int64 `json:"current_assignee_id"`
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Keyword string `json:"keyword"`
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TagID int64 `json:"tagId"`
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}
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type AssignConversationRequest struct {
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ConversationID int64 `json:"conversationId"`
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AssigneeID int64 `json:"assigneeId"`
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ConversationID int64 `json:"conversation_id"`
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AssigneeID int64 `json:"assignee_id"`
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Reason string `json:"reason"`
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}
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type DispatchConversationRequest struct {
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ConversationID int64 `json:"conversationId"`
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ConversationID int64 `json:"conversation_id"`
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}
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type TransferConversationRequest struct {
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ConversationID int64 `json:"conversationId"`
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ToUserID int64 `json:"toUserId"`
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ConversationID int64 `json:"conversation_id"`
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ToUserID int64 `json:"to_user_id"`
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Reason string `json:"reason"`
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}
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type CloseConversationRequest struct {
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ConversationID int64 `json:"conversationId"`
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CloseReason string `json:"closeReason"`
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ConversationID int64 `json:"conversation_id"`
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CloseReason string `json:"close_reason"`
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}
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type ReadConversationRequest struct {
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ConversationID int64 `json:"conversationId"`
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MessageID int64 `json:"messageId"`
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ConversationID int64 `json:"conversation_id"`
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MessageID int64 `json:"message_id"`
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}
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type AddConversationTagRequest struct {
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ConversationID int64 `json:"conversationId"`
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TagID int64 `json:"tagId"`
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}
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type RemoveConversationTagRequest struct {
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ConversationID int64 `json:"conversationId"`
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TagID int64 `json:"tagId"`
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}
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// LinkConversationCustomerRequest 将客服会话关联到 CRM 客户(并同步访客身份映射)。
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type LinkConversationCustomerRequest struct {
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ConversationID int64 `json:"conversationId"`
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CustomerID int64 `json:"customerId"`
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type ExecuteCustomerQuickActionRequest struct {
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ConversationID int64 `json:"conversation_id"`
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Code string `json:"code"`
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ClientMsgID string `json:"client_msg_id"`
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}
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