refactor: 将客服后端重构为宿主可嵌入模块
- 注入数据库、运行时配置、统一响应、文件存储和平台 AI 能力，补充业务读写工具与客户快捷操作契约。 - 移除模块内重复的组织、客户、工单、标签、技能、旧工作流、MCP 和迁移实现，将身份权限与业务主体交由宿主管理。 - 使用 libSQL 重构向量存储，并完善图片消息、访客身份、排队调度、企业微信和支持聊天页面。 - 统一 HTTP、DTO 与 WebSocket 的 snake_case 协议，补齐模块初始化、业务动作和公共载荷等回归测试。
This commit is contained in:
t
@@ -2,6 +2,7 @@ package services
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import (
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"context"
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"errors"
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"fmt"
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"strings"
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"time"
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@@ -123,6 +124,19 @@ func (s *conversationHumanDispatchService) ApplyHumanChannelCreate(conversationI
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if err := s.sendAIText(conversationID, 0, HandoffWaitingMessage); err != nil {
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return nil, err
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}
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dispatched, err := ConversationDispatchService.DispatchConversation(conversationID)
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if err != nil {
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return nil, err
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}
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if dispatched != nil {
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WsService.PublishConversationChanged(dispatched, enums.IMRealtimeEventConversationAssigned)
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return &HandoffDecisionResult{
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Decision: HandoffDecisionAssigned,
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TeamID: dispatched.CurrentTeamID,
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AssigneeID: dispatched.CurrentAssigneeID,
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Message: HandoffWaitingMessage,
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}, nil
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}
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return &HandoffDecisionResult{Decision: HandoffDecisionGlobalPool, Message: HandoffWaitingMessage}, nil
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}
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@@ -142,9 +156,15 @@ func (s *conversationHumanDispatchService) DispatchPendingConversation(conversat
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if err != nil {
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return nil, err
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}
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if len(candidates) > 0 {
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dispatched, err := ConversationDispatchService.tryAssignConversation(conversationID, candidates[0].profile, "自动分配")
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for _, candidate := range candidates {
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dispatched, err := ConversationDispatchService.tryAssignConversation(conversationID, candidate.profile, "自动分配")
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if err != nil {
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if errors.Is(err, errDispatchCandidateUnavailable) {
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continue
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}
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if errors.Is(err, errConversationDispatchConflict) {
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return nil, errorsx.InvalidParamI18n("error.e0137")
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}
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return nil, err
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}
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if dispatched != nil {
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@@ -180,9 +200,15 @@ func (s *conversationHumanDispatchService) dispatchAfterHandoffWithRequestID(con
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if err != nil {
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return nil, err
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}
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if len(candidates) > 0 {
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dispatched, err := ConversationDispatchService.tryAssignConversation(conversationID, candidates[0].profile, "自动分配")
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for _, candidate := range candidates {
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dispatched, err := ConversationDispatchService.tryAssignConversation(conversationID, candidate.profile, "自动分配")
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if err != nil {
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if errors.Is(err, errDispatchCandidateUnavailable) {
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continue
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}
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if errors.Is(err, errConversationDispatchConflict) {
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return nil, errorsx.InvalidParamI18n("error.e0137")
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}
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return nil, err
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}
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if dispatched != nil {
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@@ -220,9 +246,14 @@ func (s *conversationHumanDispatchService) markHandoff(conversationID int64, aiA
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now := time.Now()
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trimmedReason := strings.TrimSpace(reason)
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return sqls.WithTransaction(func(ctx *sqls.TxContext) error {
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conversation := repositories.ConversationRepository.Get(ctx.Tx, conversationID)
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if conversation == nil {
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return errorsx.InvalidParamI18n("error.e0116")
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}
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if err := repositories.ConversationRepository.Updates(ctx.Tx, conversationID, map[string]any{
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"handoff_at": now,
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"handoff_reason": trimmedReason,
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"queue_entered_at": queueEnteredAtForTransition(conversation, now),
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"status": enums.IMConversationStatusPending,
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"current_team_id": 0,
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"current_assignee_id": 0,
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@@ -255,6 +286,7 @@ func (s *conversationHumanDispatchService) moveToTeamPoolWithRequestID(conversat
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"status": enums.IMConversationStatusPending,
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"current_team_id": teamID,
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"current_assignee_id": 0,
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"queue_entered_at": queueEnteredAtForTransition(current, now),
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"update_user_id": 0,
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"update_user_name": "system",
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"updated_at": now,
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@@ -262,19 +294,21 @@ func (s *conversationHumanDispatchService) moveToTeamPoolWithRequestID(conversat
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return err
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}
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if err := ConversationEventLogService.CreateEventWithRequestID(ctx, conversationID, requestID, enums.IMEventTypeTransfer, enums.IMSenderTypeSystem, 0, "会话进入客服组待接入", ConversationService.buildEventPayload(map[string]any{
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"fromStatus": current.Status,
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"toStatus": enums.IMConversationStatusPending,
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"fromAssigneeId": current.CurrentAssigneeID,
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"toAssigneeId": int64(0),
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"toTeamId": teamID,
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"reason": strings.TrimSpace(reason),
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"decision": string(HandoffDecisionTeamPool),
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"from_status": current.Status,
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"to_status": enums.IMConversationStatusPending,
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"from_assignee_id": current.CurrentAssigneeID,
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"to_assignee_id": int64(0),
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"to_team_id": teamID,
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"reason": strings.TrimSpace(reason),
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"decision": string(HandoffDecisionTeamPool),
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})); err != nil {
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return err
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}
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current.Status = enums.IMConversationStatusPending
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current.CurrentTeamID = teamID
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current.CurrentAssigneeID = 0
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queueEnteredAt := queueEnteredAtForTransition(current, now)
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current.QueueEnteredAt = &queueEnteredAt
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current.UpdateUserID = 0
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current.UpdateUserName = "system"
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current.UpdatedAt = now
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@@ -284,12 +318,13 @@ func (s *conversationHumanDispatchService) moveToTeamPoolWithRequestID(conversat
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if err != nil {
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return nil, err
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}
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ConversationQueueService.PublishPoolUpdates(teamID)
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return conversation, nil
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}
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func (s *conversationHumanDispatchService) moveToGlobalPool(conversationID int64, operatorName string) error {
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now := time.Now()
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return sqls.WithTransaction(func(ctx *sqls.TxContext) error {
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err := sqls.WithTransaction(func(ctx *sqls.TxContext) error {
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conversation := repositories.ConversationRepository.Get(ctx.Tx, conversationID)
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if conversation == nil {
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return errorsx.InvalidParamI18n("error.e0116")
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@@ -298,6 +333,7 @@ func (s *conversationHumanDispatchService) moveToGlobalPool(conversationID int64
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"status": enums.IMConversationStatusPending,
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"current_team_id": 0,
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"current_assignee_id": 0,
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"queue_entered_at": queueEnteredAtForTransition(conversation, now),
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"update_user_id": 0,
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"update_user_name": operatorName,
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"updated_at": now,
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@@ -305,11 +341,16 @@ func (s *conversationHumanDispatchService) moveToGlobalPool(conversationID int64
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return err
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}
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return ConversationEventLogService.CreateEvent(ctx, conversationID, enums.IMEventTypeTransfer, enums.IMSenderTypeSystem, 0, "会话进入全局待接入", ConversationService.buildEventPayload(map[string]any{
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"fromStatus": conversation.Status,
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"toStatus": enums.IMConversationStatusPending,
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"decision": string(HandoffDecisionGlobalPool),
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"from_status": conversation.Status,
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"to_status": enums.IMConversationStatusPending,
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"decision": string(HandoffDecisionGlobalPool),
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}))
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})
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if err != nil {
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return err
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}
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ConversationQueueService.PublishPoolUpdates(0)
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return nil
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}
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func (s *conversationHumanDispatchService) createEvent(conversationID int64, eventType enums.IMEventType, senderType enums.IMSenderType, senderID int64, content, payload string) error {
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