refactor: 将客服后端重构为宿主可嵌入模块
- 注入数据库、运行时配置、统一响应、文件存储和平台 AI 能力，补充业务读写工具与客户快捷操作契约。 - 移除模块内重复的组织、客户、工单、标签、技能、旧工作流、MCP 和迁移实现，将身份权限与业务主体交由宿主管理。 - 使用 libSQL 重构向量存储，并完善图片消息、访客身份、排队调度、企业微信和支持聊天页面。 - 统一 HTTP、DTO 与 WebSocket 的 snake_case 协议，补齐模块初始化、业务动作和公共载荷等回归测试。
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t
@@ -2,6 +2,7 @@ package services_test
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import (
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"strings"
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"sync"
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"testing"
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"time"
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@@ -181,6 +182,120 @@ func TestConversationAutoAssignManualDispatchFallsBackToTeamPool(t *testing.T) {
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}
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}
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func TestConversationQueueOrdersByEffectivePriorityThenFIFO(t *testing.T) {
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setupConversationHumanDispatchTestDB(t)
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now := time.Now().Truncate(time.Second)
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oldest := now.Add(-6 * time.Minute)
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middle := now.Add(-2 * time.Minute)
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newest := now.Add(-time.Minute)
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queue := []models.Conversation{
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{ID: 1, Status: enums.IMConversationStatusPending, Priority: 0, QueueEnteredAt: &middle},
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{ID: 2, Status: enums.IMConversationStatusPending, Priority: 1, QueueEnteredAt: &newest},
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{ID: 3, Status: enums.IMConversationStatusPending, Priority: 0, QueueEnteredAt: &oldest},
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}
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services.ConversationQueueService.Sort(queue, now)
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if queue[0].ID != 3 || queue[1].ID != 2 || queue[2].ID != 1 {
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t.Fatalf("unexpected queue order: %d, %d, %d", queue[0].ID, queue[1].ID, queue[2].ID)
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}
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if level := services.ConversationQueueService.EscalationLevel(&queue[0], now); level != 1 {
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t.Fatalf("expected timeout escalation level 1, got %d", level)
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}
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}
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func TestConversationQueueSnapshotSeparatesTeamPools(t *testing.T) {
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db := setupConversationHumanDispatchTestDB(t)
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now := time.Now().Truncate(time.Second)
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firstEnteredAt := now.Add(-3 * time.Minute)
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secondEnteredAt := now.Add(-2 * time.Minute)
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otherPoolEnteredAt := now.Add(-10 * time.Minute)
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first := models.Conversation{Status: enums.IMConversationStatusPending, CurrentTeamID: 1, QueueEnteredAt: &firstEnteredAt}
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second := models.Conversation{Status: enums.IMConversationStatusPending, CurrentTeamID: 1, QueueEnteredAt: &secondEnteredAt}
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otherPool := models.Conversation{Status: enums.IMConversationStatusPending, CurrentTeamID: 2, QueueEnteredAt: &otherPoolEnteredAt}
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for _, item := range []*models.Conversation{&first, &second, &otherPool} {
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if err := db.Create(item).Error; err != nil {
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t.Fatalf("create queued conversation: %v", err)
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}
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}
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firstSnapshot := services.ConversationQueueService.GetSnapshotAt(&first, now)
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secondSnapshot := services.ConversationQueueService.GetSnapshotAt(&second, now)
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otherSnapshot := services.ConversationQueueService.GetSnapshotAt(&otherPool, now)
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if firstSnapshot.Position != 1 || firstSnapshot.WaitingCount != 2 {
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t.Fatalf("unexpected first snapshot: %+v", firstSnapshot)
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}
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if secondSnapshot.Position != 2 || secondSnapshot.AheadCount != 1 {
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t.Fatalf("unexpected second snapshot: %+v", secondSnapshot)
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}
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if otherSnapshot.Position != 1 || otherSnapshot.WaitingCount != 1 {
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t.Fatalf("unexpected other-pool snapshot: %+v", otherSnapshot)
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}
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}
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func TestConversationPureHumanGlobalQueueDispatchesFIFOAndHonorsCapacity(t *testing.T) {
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db := setupConversationHumanDispatchTestDB(t)
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createHumanDispatchTeam(t, db, 1, "售后支持组")
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createHumanDispatchActiveSchedule(t, db, 1)
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createHumanDispatchAgentProfile(t, db, 101, 1, enums.ServiceStatusIdle, 1, true, enums.StatusOk)
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now := time.Now()
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olderEnteredAt := now.Add(-2 * time.Minute)
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newerEnteredAt := now.Add(-time.Minute)
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older := createHumanDispatchConversation(t, db, 0, enums.IMConversationStatusPending)
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newer := createHumanDispatchConversation(t, db, 0, enums.IMConversationStatusPending)
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if err := db.Model(&models.Conversation{}).Where("id = ?", older.ID).Update("queue_entered_at", olderEnteredAt).Error; err != nil {
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t.Fatalf("set older queue time: %v", err)
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}
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if err := db.Model(&models.Conversation{}).Where("id = ?", newer.ID).Update("queue_entered_at", newerEnteredAt).Error; err != nil {
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t.Fatalf("set newer queue time: %v", err)
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}
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count, err := services.ConversationDispatchService.DispatchPendingConversations(10)
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if err != nil {
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t.Fatalf("DispatchPendingConversations() error = %v", err)
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}
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if count != 1 {
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t.Fatalf("expected one dispatch at capacity, got %d", count)
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}
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olderCurrent := services.ConversationService.Get(older.ID)
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newerCurrent := services.ConversationService.Get(newer.ID)
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if olderCurrent.Status != enums.IMConversationStatusActive || olderCurrent.CurrentAssigneeID != 101 {
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t.Fatalf("expected oldest conversation assigned first, got %+v", olderCurrent)
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}
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if newerCurrent.Status != enums.IMConversationStatusPending || newerCurrent.CurrentAssigneeID != 0 {
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t.Fatalf("expected newer conversation to remain queued, got %+v", newerCurrent)
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}
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}
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func TestConversationConcurrentAutoDispatchCreatesSingleAssignment(t *testing.T) {
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db := setupConversationHumanDispatchTestDB(t)
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createHumanDispatchTeam(t, db, 1, "售后支持组")
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createHumanDispatchActiveSchedule(t, db, 1)
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createHumanDispatchAgentProfile(t, db, 101, 1, enums.ServiceStatusIdle, 3, true, enums.StatusOk)
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conversation := createHumanDispatchConversation(t, db, 0, enums.IMConversationStatusPending)
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now := time.Now()
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if err := db.Model(&models.Conversation{}).Where("id = ?", conversation.ID).Update("queue_entered_at", now).Error; err != nil {
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t.Fatalf("set queue time: %v", err)
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}
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var waitGroup sync.WaitGroup
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for range 8 {
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waitGroup.Add(1)
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go func() {
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defer waitGroup.Done()
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_, _ = services.ConversationDispatchService.DispatchConversation(conversation.ID)
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}()
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}
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waitGroup.Wait()
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var assignmentCount int64
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if err := db.Model(&models.ConversationAssignment{}).Where("conversation_id = ?", conversation.ID).Count(&assignmentCount).Error; err != nil {
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t.Fatalf("count assignments: %v", err)
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}
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if assignmentCount != 1 {
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t.Fatalf("expected exactly one assignment, got %d", assignmentCount)
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}
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}
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func setupConversationHumanDispatchTestDB(t *testing.T) *gorm.DB {
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t.Helper()
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dbName := strings.NewReplacer("/", "_", " ", "_").Replace(t.Name())
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@@ -200,8 +315,6 @@ func setupConversationHumanDispatchTestDB(t *testing.T) *gorm.DB {
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}
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})
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if err := db.AutoMigrate(
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&models.Customer{},
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&models.CustomerIdentity{},
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&models.AIAgent{},
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&models.AgentTeam{},
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&models.AgentTeamSchedule{},
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