feat: add conversation understanding and reply policy nodes to workflow executor
- Implemented conversation understanding and reply policy execution in the workflow executor. - Added new node types: NodeTypeConversationUnderstanding and NodeTypeReplyPolicy. - Enhanced input and output schemas for the new nodes. - Updated workflow registry to include new node specifications. - Created tests for the new workflow routes and behaviors. - Modified existing workflows to integrate the new conversation understanding and reply policy logic.
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mlogclub
@@ -426,76 +426,94 @@ func defaultAgentWorkflowDefinition() dsl.Definition {
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SchemaVersion: 1,
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EntryNodeID: "start_1",
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Nodes: []dsl.Node{
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{ID: "start_1", Type: workflowregistry.NodeTypeStart, Name: "开始", Position: dsl.Position{X: 0, Y: 260}},
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{ID: "route_intent_1", Type: workflowregistry.NodeTypeCondition, Name: "意图分流", Position: dsl.Position{X: 260, Y: 260}, Config: mustMarshalWorkflowConfig(dsl.ConditionConfig{Branches: []dsl.ConditionBranch{
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{ID: "handoff", Name: "需要转人工", TargetNodeID: "handoff_1", Condition: &dsl.Condition{Left: &dsl.VariableSelector{NodeID: "start_1", Field: "userMessage"}, Operator: "contains", Right: "人工"}},
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{ID: "ticket", Name: "需要建单", TargetNodeID: "draft_ticket_1", Condition: &dsl.Condition{Left: &dsl.VariableSelector{NodeID: "start_1", Field: "userMessage"}, Operator: "contains", Right: "工单"}},
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{ID: "complaint", Name: "投诉建单", TargetNodeID: "draft_ticket_1", Condition: &dsl.Condition{Left: &dsl.VariableSelector{NodeID: "start_1", Field: "userMessage"}, Operator: "contains", Right: "投诉"}},
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{ID: "incident", Name: "报障建单", TargetNodeID: "draft_ticket_1", Condition: &dsl.Condition{Left: &dsl.VariableSelector{NodeID: "start_1", Field: "userMessage"}, Operator: "contains", Right: "报障"}},
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{ID: "default", Name: "默认知识库回复", TargetNodeID: "retrieve_1", Default: true},
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}})},
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{ID: "handoff_1", Type: workflowregistry.NodeTypeHandoffToHuman, Name: "转人工", Position: dsl.Position{X: 560, Y: 80}, Inputs: map[string]dsl.VariableSelector{
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"reason": {NodeID: "start_1", Field: "userMessage"},
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}},
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{ID: "handoff_end_1", Type: workflowregistry.NodeTypeEnd, Name: "结束", Position: dsl.Position{X: 860, Y: 80}},
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{ID: "draft_ticket_1", Type: workflowregistry.NodeTypePrepareTicketDraft, Name: "整理工单草稿", Position: dsl.Position{X: 560, Y: 240}, Inputs: map[string]dsl.VariableSelector{
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"issue": {NodeID: "start_1", Field: "userMessage"},
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}},
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{ID: "ticket_confirm_prompt_1", Type: workflowregistry.NodeTypeLLMReply, Name: "建单确认文案", Position: dsl.Position{X: 860, Y: 240}, Config: json.RawMessage(`{"staticReply":"我已整理工单草稿。请回复“确认”创建工单，或回复“取消”放弃。"}`), Inputs: map[string]dsl.VariableSelector{
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{ID: "start_1", Type: workflowregistry.NodeTypeStart, Name: "开始", Position: dsl.Position{X: 0, Y: 320}},
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{ID: "understanding_1", Type: workflowregistry.NodeTypeConversationUnderstanding, Name: "会话理解", Position: dsl.Position{X: 260, Y: 320}, Inputs: map[string]dsl.VariableSelector{
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"userMessage": {NodeID: "start_1", Field: "userMessage"},
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}},
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{ID: "ticket_confirm_1", Type: workflowregistry.NodeTypeHumanConfirm, Name: "确认建单", Position: dsl.Position{X: 1160, Y: 240}, Inputs: map[string]dsl.VariableSelector{
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{ID: "policy_1", Type: workflowregistry.NodeTypeReplyPolicy, Name: "回复策略", Position: dsl.Position{X: 520, Y: 320}, Inputs: map[string]dsl.VariableSelector{
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"userMessage": {NodeID: "start_1", Field: "userMessage"},
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"messageIntent": {NodeID: "understanding_1", Field: "messageIntent"},
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"answerScope": {NodeID: "understanding_1", Field: "answerScope"},
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"riskSignals": {NodeID: "understanding_1", Field: "riskSignals"},
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}},
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{ID: "policy_route_1", Type: workflowregistry.NodeTypeCondition, Name: "策略分流", Position: dsl.Position{X: 780, Y: 320}, Config: mustMarshalWorkflowConfig(dsl.ConditionConfig{Branches: []dsl.ConditionBranch{
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{ID: "direct", Name: "直接回复", TargetNodeID: "policy_reply_1", Condition: &dsl.Condition{Left: &dsl.VariableSelector{NodeID: "policy_1", Field: "action"}, Operator: "eq", Right: "direct_reply"}},
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{ID: "clarify", Name: "追问澄清", TargetNodeID: "policy_reply_1", Condition: &dsl.Condition{Left: &dsl.VariableSelector{NodeID: "policy_1", Field: "action"}, Operator: "eq", Right: "clarify"}},
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{ID: "end_conversation", Name: "结束语", TargetNodeID: "policy_reply_1", Condition: &dsl.Condition{Left: &dsl.VariableSelector{NodeID: "policy_1", Field: "action"}, Operator: "eq", Right: "end_conversation"}},
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{ID: "handoff", Name: "转人工", TargetNodeID: "handoff_1", Condition: &dsl.Condition{Left: &dsl.VariableSelector{NodeID: "policy_1", Field: "action"}, Operator: "eq", Right: "handoff_to_human"}},
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{ID: "ticket", Name: "创建工单", TargetNodeID: "draft_ticket_1", Condition: &dsl.Condition{Left: &dsl.VariableSelector{NodeID: "policy_1", Field: "action"}, Operator: "eq", Right: "prepare_ticket"}},
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{ID: "knowledge", Name: "知识库回复", TargetNodeID: "retrieve_1", Condition: &dsl.Condition{Left: &dsl.VariableSelector{NodeID: "policy_1", Field: "action"}, Operator: "eq", Right: "retrieve_knowledge"}},
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{ID: "default", Name: "默认澄清", TargetNodeID: "policy_reply_1", Default: true},
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}})},
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{ID: "policy_reply_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送策略回复", Position: dsl.Position{X: 1080, Y: 60}, Inputs: map[string]dsl.VariableSelector{
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"replyText": {NodeID: "policy_1", Field: "replyText"},
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}},
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{ID: "handoff_1", Type: workflowregistry.NodeTypeHandoffToHuman, Name: "转人工", Position: dsl.Position{X: 1080, Y: 180}, Inputs: map[string]dsl.VariableSelector{
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"reason": {NodeID: "start_1", Field: "userMessage"},
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}},
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{ID: "handoff_end_1", Type: workflowregistry.NodeTypeEnd, Name: "结束", Position: dsl.Position{X: 1380, Y: 180}},
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{ID: "draft_ticket_1", Type: workflowregistry.NodeTypePrepareTicketDraft, Name: "整理工单草稿", Position: dsl.Position{X: 1080, Y: 320}, Inputs: map[string]dsl.VariableSelector{
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"issue": {NodeID: "start_1", Field: "userMessage"},
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}},
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{ID: "ticket_confirm_prompt_1", Type: workflowregistry.NodeTypeLLMReply, Name: "建单确认文案", Position: dsl.Position{X: 1380, Y: 320}, Config: json.RawMessage(`{"staticReply":"我已整理工单草稿。请回复“确认”创建工单，或回复“取消”放弃。"}`), Inputs: map[string]dsl.VariableSelector{
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"userMessage": {NodeID: "start_1", Field: "userMessage"},
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}},
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{ID: "ticket_confirm_1", Type: workflowregistry.NodeTypeHumanConfirm, Name: "确认建单", Position: dsl.Position{X: 1680, Y: 320}, Inputs: map[string]dsl.VariableSelector{
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"prompt": {NodeID: "ticket_confirm_prompt_1", Field: "replyText"},
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}},
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{ID: "ticket_confirm_route_1", Type: workflowregistry.NodeTypeCondition, Name: "建单确认分流", Position: dsl.Position{X: 1310, Y: 240}, Config: mustMarshalWorkflowConfig(dsl.ConditionConfig{Branches: []dsl.ConditionBranch{
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{ID: "ticket_confirm_route_1", Type: workflowregistry.NodeTypeCondition, Name: "建单确认分流", Position: dsl.Position{X: 1830, Y: 320}, Config: mustMarshalWorkflowConfig(dsl.ConditionConfig{Branches: []dsl.ConditionBranch{
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{ID: "confirmed", Name: "已确认", TargetNodeID: "create_ticket_1", Condition: &dsl.Condition{Left: &dsl.VariableSelector{NodeID: "ticket_confirm_1", Field: "confirmed"}, Operator: "is_true"}},
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{ID: "default", Name: "取消或未确认", TargetNodeID: "ticket_cancel_reply_1", Default: true},
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}})},
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{ID: "create_ticket_1", Type: workflowregistry.NodeTypeCreateTicket, Name: "创建工单", Position: dsl.Position{X: 1460, Y: 180}, Inputs: map[string]dsl.VariableSelector{
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{ID: "create_ticket_1", Type: workflowregistry.NodeTypeCreateTicket, Name: "创建工单", Position: dsl.Position{X: 1980, Y: 260}, Inputs: map[string]dsl.VariableSelector{
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"ticketDraft": {NodeID: "draft_ticket_1", Field: "ticketDraft"},
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"confirmed": {NodeID: "ticket_confirm_1", Field: "confirmed"},
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}},
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{ID: "ticket_result_reply_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送建单结果", Position: dsl.Position{X: 1760, Y: 180}, Inputs: map[string]dsl.VariableSelector{
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{ID: "ticket_result_reply_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送建单结果", Position: dsl.Position{X: 2280, Y: 260}, Inputs: map[string]dsl.VariableSelector{
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"replyText": {NodeID: "create_ticket_1", Field: "message"},
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}},
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{ID: "ticket_cancel_reply_1", Type: workflowregistry.NodeTypeLLMReply, Name: "取消建单提示", Position: dsl.Position{X: 1460, Y: 320}, Config: json.RawMessage(`{"staticReply":"已取消创建工单。你可以继续补充问题，我会继续帮你处理。"}`), Inputs: map[string]dsl.VariableSelector{
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{ID: "ticket_cancel_reply_1", Type: workflowregistry.NodeTypeLLMReply, Name: "取消建单提示", Position: dsl.Position{X: 1980, Y: 380}, Config: json.RawMessage(`{"staticReply":"已取消创建工单。你可以继续补充问题，我会继续帮你处理。"}`), Inputs: map[string]dsl.VariableSelector{
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"userMessage": {NodeID: "start_1", Field: "userMessage"},
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}},
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{ID: "send_ticket_cancel_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送取消提示", Position: dsl.Position{X: 1760, Y: 320}, Inputs: map[string]dsl.VariableSelector{
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{ID: "send_ticket_cancel_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送取消提示", Position: dsl.Position{X: 2280, Y: 380}, Inputs: map[string]dsl.VariableSelector{
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"replyText": {NodeID: "ticket_cancel_reply_1", Field: "replyText"},
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}},
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{ID: "retrieve_1", Type: workflowregistry.NodeTypeKnowledgeRetrieve, Name: "知识检索", Position: dsl.Position{X: 560, Y: 500}, Inputs: map[string]dsl.VariableSelector{
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{ID: "retrieve_1", Type: workflowregistry.NodeTypeKnowledgeRetrieve, Name: "知识检索", Position: dsl.Position{X: 1080, Y: 560}, Inputs: map[string]dsl.VariableSelector{
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"query": {NodeID: "start_1", Field: "userMessage"},
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}},
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{ID: "answerability_1", Type: workflowregistry.NodeTypeAnswerabilityGate, Name: "可回答判断", Position: dsl.Position{X: 860, Y: 500}, Inputs: map[string]dsl.VariableSelector{
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{ID: "answerability_1", Type: workflowregistry.NodeTypeAnswerabilityGate, Name: "可回答判断", Position: dsl.Position{X: 1380, Y: 560}, Inputs: map[string]dsl.VariableSelector{
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"userMessage": {NodeID: "start_1", Field: "userMessage"},
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"knowledgeItems": {NodeID: "retrieve_1", Field: "items"},
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}},
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{ID: "answerability_route_1", Type: workflowregistry.NodeTypeCondition, Name: "可回答分流", Position: dsl.Position{X: 1010, Y: 500}, Config: mustMarshalWorkflowConfig(dsl.ConditionConfig{Branches: []dsl.ConditionBranch{
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{ID: "answerability_route_1", Type: workflowregistry.NodeTypeCondition, Name: "可回答分流", Position: dsl.Position{X: 1530, Y: 560}, Config: mustMarshalWorkflowConfig(dsl.ConditionConfig{Branches: []dsl.ConditionBranch{
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{ID: "answerable", Name: "可以回答", TargetNodeID: "reply_1", Condition: &dsl.Condition{Left: &dsl.VariableSelector{NodeID: "answerability_1", Field: "answerability"}, Operator: "eq", Right: "answerable"}},
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{ID: "default", Name: "兜底追问", TargetNodeID: "fallback_reply_1", Default: true},
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}})},
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{ID: "reply_1", Type: workflowregistry.NodeTypeLLMReply, Name: "AI 回复", Position: dsl.Position{X: 1160, Y: 440}, Inputs: map[string]dsl.VariableSelector{
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{ID: "reply_1", Type: workflowregistry.NodeTypeLLMReply, Name: "AI 回复", Position: dsl.Position{X: 1680, Y: 500}, Inputs: map[string]dsl.VariableSelector{
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"userMessage": {NodeID: "start_1", Field: "userMessage"},
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"knowledgeItems": {NodeID: "retrieve_1", Field: "items"},
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}},
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{ID: "send_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送回复", Position: dsl.Position{X: 1460, Y: 440}, Inputs: map[string]dsl.VariableSelector{
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{ID: "send_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送回复", Position: dsl.Position{X: 1980, Y: 500}, Inputs: map[string]dsl.VariableSelector{
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"replyText": {NodeID: "reply_1", Field: "replyText"},
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}},
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{ID: "fallback_reply_1", Type: workflowregistry.NodeTypeLLMReply, Name: "兜底追问", Position: dsl.Position{X: 1160, Y: 600}, Inputs: map[string]dsl.VariableSelector{
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{ID: "fallback_reply_1", Type: workflowregistry.NodeTypeLLMReply, Name: "兜底追问", Position: dsl.Position{X: 1680, Y: 620}, Inputs: map[string]dsl.VariableSelector{
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"userMessage": {NodeID: "start_1", Field: "userMessage"},
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"knowledgeItems": {NodeID: "retrieve_1", Field: "items"},
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}},
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{ID: "send_fallback_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送兜底", Position: dsl.Position{X: 1460, Y: 600}, Inputs: map[string]dsl.VariableSelector{
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{ID: "send_fallback_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送兜底", Position: dsl.Position{X: 1980, Y: 620}, Inputs: map[string]dsl.VariableSelector{
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"replyText": {NodeID: "fallback_reply_1", Field: "replyText"},
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}},
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{ID: "end_1", Type: workflowregistry.NodeTypeEnd, Name: "结束", Position: dsl.Position{X: 2060, Y: 440}},
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{ID: "end_1", Type: workflowregistry.NodeTypeEnd, Name: "结束", Position: dsl.Position{X: 2580, Y: 500}},
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},
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Edges: []dsl.Edge{
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{ID: "edge_start_route_intent", Source: "start_1", Target: "route_intent_1"},
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{ID: "edge_intent_handoff", Source: "route_intent_1", Target: "handoff_1"},
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{ID: "edge_intent_ticket", Source: "route_intent_1", Target: "draft_ticket_1"},
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{ID: "edge_intent_knowledge_default", Source: "route_intent_1", Target: "retrieve_1"},
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{ID: "edge_start_understanding", Source: "start_1", Target: "understanding_1"},
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{ID: "edge_understanding_policy", Source: "understanding_1", Target: "policy_1"},
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{ID: "edge_policy_route", Source: "policy_1", Target: "policy_route_1"},
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{ID: "edge_policy_reply", Source: "policy_route_1", Target: "policy_reply_1"},
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{ID: "edge_policy_handoff", Source: "policy_route_1", Target: "handoff_1"},
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{ID: "edge_policy_ticket", Source: "policy_route_1", Target: "draft_ticket_1"},
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{ID: "edge_policy_knowledge", Source: "policy_route_1", Target: "retrieve_1"},
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{ID: "edge_policy_reply_end", Source: "policy_reply_1", Target: "end_1"},
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{ID: "edge_handoff_end", Source: "handoff_1", Target: "handoff_end_1"},
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{ID: "edge_draft_ticket_confirm_prompt", Source: "draft_ticket_1", Target: "ticket_confirm_prompt_1"},
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{ID: "edge_ticket_prompt_confirm", Source: "ticket_confirm_prompt_1", Target: "ticket_confirm_1"},
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