fix(ticket): change description wrapper from div to span in TicketDetailDialog
This commit is contained in:
mlogclub
@@ -1,489 +0,0 @@
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package executor
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import (
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"context"
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"encoding/json"
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"errors"
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"strings"
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"testing"
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"cs-agent/internal/ai/rag"
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"cs-agent/internal/ai/runtime/internal/impl/callbacks"
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"cs-agent/internal/ai/runtime/internal/impl/retrievers"
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"cs-agent/internal/models"
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"github.com/cloudwego/eino/components/model"
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"github.com/cloudwego/eino/schema"
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)
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func TestParseAnswerabilityDecisionRejectsMalformedJSON(t *testing.T) {
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_, err := parseAnswerabilityDecision(`{"answerable": true`)
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if err == nil {
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t.Fatal("expected malformed JSON to be rejected")
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}
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}
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func TestParseAnswerabilityDecisionRejectsAnswerableWithoutSupportingChunkIDs(t *testing.T) {
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_, err := parseAnswerabilityDecision(`{"answerable": true, "reason": "directly supported"}`)
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if err == nil {
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t.Fatal("expected answerable decision without supporting chunks to be rejected")
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}
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}
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func TestParseAnswerabilityDecisionAcceptsAnswerableWithSupportingChunkIDs(t *testing.T) {
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got, err := parseAnswerabilityDecision("```json\n{\"answerable\": true, \"reason\": \"directly supported\", \"supportingChunkIds\": [\" chunk-1 \", \"chunk-2\"]}\n```")
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if err != nil {
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t.Fatalf("parse decision failed: %v", err)
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}
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if !got.Answerable {
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t.Fatal("expected answerable decision")
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}
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if got.SupportingChunkIDs[0] != "chunk-1" || got.SupportingChunkIDs[1] != "chunk-2" {
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t.Fatalf("unexpected supporting chunks: %#v", got.SupportingChunkIDs)
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}
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}
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func TestKnowledgeAnswerabilityGateEvaluateFallsBackOnRetrieverError(t *testing.T) {
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collector := callbacks.NewRuntimeTraceCollector()
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gate := newTestKnowledgeAnswerabilityGate(&fakeKnowledgeContextRetriever{
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knowledgeBaseIDs: []int64{1},
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err: errors.New("vector store unavailable"),
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}, nil)
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state, err := gate.Evaluate(context.Background(), answerabilityGateInput{
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Request: newAnswerabilityGateRunInput("是否支持退款？", "1"),
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Summary: &RunResult{},
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Collector: collector,
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})
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if err != nil {
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t.Fatalf("Evaluate returned error: %v", err)
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}
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if !strings.Contains(state.FallbackReply, "建议你联系人工客服进一步确认。") {
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t.Fatalf("expected human-support fallback, got %q", state.FallbackReply)
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}
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if collector.Data.Answerability.Status != answerabilityStatusUnanswerable {
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t.Fatalf("unexpected answerability status: %q", collector.Data.Answerability.Status)
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}
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if collector.Data.Answerability.Reason != "knowledge retrieval failed" {
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t.Fatalf("unexpected reason: %q", collector.Data.Answerability.Reason)
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}
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}
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func TestKnowledgeAnswerabilityGateEvaluateSkipsWhenNoKnowledgeConfigured(t *testing.T) {
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collector := callbacks.NewRuntimeTraceCollector()
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gate := newTestKnowledgeAnswerabilityGate(&fakeKnowledgeContextRetriever{}, nil)
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state, err := gate.Evaluate(context.Background(), answerabilityGateInput{
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Request: newAnswerabilityGateRunInput("是否支持退款？", ""),
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Collector: collector,
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})
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if err != nil {
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t.Fatalf("Evaluate returned error: %v", err)
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}
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if !state.SkipGate {
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t.Fatal("expected gate to skip without knowledge")
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}
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if state.FallbackReply != "" {
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t.Fatalf("expected no fallback when gate skips, got %q", state.FallbackReply)
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}
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if collector.Data.Answerability.Status != answerabilityStatusSkipped {
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t.Fatalf("unexpected answerability status: %q", collector.Data.Answerability.Status)
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}
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}
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func TestKnowledgeAnswerabilityGateEvaluateFallsBackWhenConfiguredRetrieverUnavailable(t *testing.T) {
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collector := callbacks.NewRuntimeTraceCollector()
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gate := newTestKnowledgeAnswerabilityGate(nil, nil)
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state, err := gate.Evaluate(context.Background(), answerabilityGateInput{
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Request: newAnswerabilityGateRunInput("是否支持退款？", "1"),
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Collector: collector,
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})
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if err != nil {
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t.Fatalf("Evaluate returned error: %v", err)
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}
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if state.SkipGate {
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t.Fatal("expected configured knowledge to fail closed, not skip")
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}
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if !strings.Contains(state.FallbackReply, "建议你联系人工客服进一步确认。") {
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t.Fatalf("expected human-support fallback, got %q", state.FallbackReply)
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}
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if collector.Data.Answerability.Status != answerabilityStatusUnanswerable {
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t.Fatalf("unexpected answerability status: %q", collector.Data.Answerability.Status)
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}
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if collector.Data.Answerability.Reason != "knowledge retriever unavailable" {
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t.Fatalf("unexpected reason: %q", collector.Data.Answerability.Reason)
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}
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}
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func TestKnowledgeAnswerabilityGateEvaluateFallsBackOnGrayZoneUnanswerableDecision(t *testing.T) {
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collector := callbacks.NewRuntimeTraceCollector()
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gate := newTestKnowledgeAnswerabilityGate(newAnswerabilityRetrieverWithHit(), &fakeAnswerabilityChatModel{
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response: `{"answerable": false, "reason": "retrieved snippets mention refunds but not the requested condition", "missingInfo": ["refund condition"]}`,
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})
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state, err := gate.Evaluate(context.Background(), answerabilityGateInput{
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Request: newAnswerabilityGateRunInput("满足什么条件可以退款？", "1"),
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Collector: collector,
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})
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if err != nil {
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t.Fatalf("Evaluate returned error: %v", err)
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}
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if !strings.Contains(state.FallbackReply, "建议你联系人工客服进一步确认。") {
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t.Fatalf("expected human-support fallback, got %q", state.FallbackReply)
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}
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if collector.Data.Answerability.Status != answerabilityStatusUnanswerable {
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t.Fatalf("unexpected answerability status: %q", collector.Data.Answerability.Status)
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}
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if collector.Data.Answerability.MissingInfo[0] != "refund condition" {
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t.Fatalf("unexpected missing info: %#v", collector.Data.Answerability.MissingInfo)
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}
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}
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func TestKnowledgeAnswerabilityGateEvaluateAllowsAnswerableDecisionAndProducesKnowledgeInstruction(t *testing.T) {
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collector := callbacks.NewRuntimeTraceCollector()
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summary := &RunResult{}
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chatModel := &fakeAnswerabilityChatModel{
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response: `{"answerable": true, "reason": "refund condition is directly supported", "supportingChunkIds": ["101"]}`,
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}
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gate := newTestKnowledgeAnswerabilityGate(newAnswerabilityRetrieverWithHit(), chatModel)
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state, err := gate.Evaluate(context.Background(), answerabilityGateInput{
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Request: newAnswerabilityGateRunInput("满足什么条件可以退款？", "1"),
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Summary: summary,
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Collector: collector,
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})
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if err != nil {
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t.Fatalf("Evaluate returned error: %v", err)
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}
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if state.FallbackReply != "" {
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t.Fatalf("expected answerable gate to allow, got fallback %q", state.FallbackReply)
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}
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if len(state.Decision.Instructions) != 1 {
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t.Fatalf("expected one knowledge instruction, got %d", len(state.Decision.Instructions))
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}
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if !strings.Contains(state.Decision.Instructions[0].Content, "知识库回答约束") {
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t.Fatalf("unexpected instruction: %q", state.Decision.Instructions[0].Content)
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}
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if summary.RetrieverCount != 1 {
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t.Fatalf("expected retriever count 1, got %d", summary.RetrieverCount)
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}
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if collector.Data.Answerability.Status != answerabilityStatusAnswerable {
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t.Fatalf("unexpected answerability status: %q", collector.Data.Answerability.Status)
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}
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if collector.Data.Answerability.SupportingChunkIDs[0] != "101" {
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t.Fatalf("unexpected supporting chunks: %#v", collector.Data.Answerability.SupportingChunkIDs)
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}
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if len(chatModel.input) == 0 || !strings.Contains(chatModel.input[len(chatModel.input)-1].Content, "chunkId: 101") {
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t.Fatalf("expected grader prompt to include chunk id, got %#v", chatModel.input)
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}
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}
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func TestKnowledgeAnswerabilityGateEvaluateFallsBackWhenSupportingChunkIDsAreInvalid(t *testing.T) {
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collector := callbacks.NewRuntimeTraceCollector()
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chatModel := &fakeAnswerabilityChatModel{
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response: `{"answerable": true, "reason": "refund condition is directly supported", "supportingChunkIds": ["not-real"]}`,
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}
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gate := newTestKnowledgeAnswerabilityGate(newAnswerabilityRetrieverWithHit(), chatModel)
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state, err := gate.Evaluate(context.Background(), answerabilityGateInput{
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Request: newAnswerabilityGateRunInput("满足什么条件可以退款？", "1"),
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Collector: collector,
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})
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if err != nil {
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t.Fatalf("Evaluate returned error: %v", err)
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}
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if !strings.Contains(state.FallbackReply, "建议你联系人工客服进一步确认。") {
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t.Fatalf("expected human-support fallback, got %q", state.FallbackReply)
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}
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if len(state.Decision.Instructions) != 0 {
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t.Fatalf("expected no knowledge instruction, got %d", len(state.Decision.Instructions))
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}
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if collector.Data.Answerability.Status != answerabilityStatusUnanswerable {
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t.Fatalf("unexpected answerability status: %q", collector.Data.Answerability.Status)
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}
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if collector.Data.Answerability.Reason != "answerability supporting chunks invalid" {
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t.Fatalf("unexpected reason: %q", collector.Data.Answerability.Reason)
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}
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if strings.TrimSpace(collector.Data.Answerability.ErrorMessage) == "" {
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t.Fatal("expected invalid supporting chunk error message")
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}
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}
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func TestValidateAnswerabilitySupportAcceptsSupportedIDForms(t *testing.T) {
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result := &retrievers.KnowledgeRetrieveResult{
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ContextResults: []rag.RetrieveResult{
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{KnowledgeBaseID: 1, DocumentID: 10, FaqID: 20, ChunkID: 101},
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},
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Hits: []rag.RetrieveResult{
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{KnowledgeBaseID: 2, DocumentID: 30, ChunkID: 202},
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},
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}
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supportedIDs := []string{
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"101",
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"chunk:101",
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"chunkId:101",
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"chunk-101",
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"kb:1:doc:10:chunk:101",
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"kb:1:faq:20:chunk:101",
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}
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for _, supportingChunkID := range supportedIDs {
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t.Run(supportingChunkID, func(t *testing.T) {
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err := validateAnswerabilitySupport(answerabilityDecision{
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Answerable: true,
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SupportingChunkIDs: []string{supportingChunkID},
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}, result)
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if err != nil {
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t.Fatalf("expected %q to be accepted: %v", supportingChunkID, err)
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}
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})
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}
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}
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func TestValidateAnswerabilitySupportUsesContextResultsBeforeHits(t *testing.T) {
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result := &retrievers.KnowledgeRetrieveResult{
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ContextResults: []rag.RetrieveResult{
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{KnowledgeBaseID: 1, DocumentID: 10, ChunkID: 101},
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},
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Hits: []rag.RetrieveResult{
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{KnowledgeBaseID: 2, DocumentID: 20, ChunkID: 202},
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},
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}
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err := validateAnswerabilitySupport(answerabilityDecision{
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Answerable: true,
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SupportingChunkIDs: []string{"202"},
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}, result)
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if err == nil {
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t.Fatal("expected hit outside context results to be rejected")
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}
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}
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func TestExecuteRunReturnsKnowledgeFallbackBeforeInvalidMCPToolConfig(t *testing.T) {
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gate := newTestKnowledgeAnswerabilityGate(&fakeKnowledgeContextRetriever{
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knowledgeBaseIDs: []int64{1},
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err: errors.New("vector store unavailable"),
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}, nil)
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service := &Service{
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answerabilityGate: gate,
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}
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result, err := service.ExecuteRun(context.Background(), RunInput{
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UserMessage: models.Message{Content: "是否支持退款？"},
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AIAgent: models.AIAgent{
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KnowledgeIDs: "1",
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AllowedMCPTools: "{invalid",
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},
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AIConfig: models.AIConfig{ModelName: "fake-model"},
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})
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if err != nil {
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t.Fatalf("ExecuteRun returned error before fallback: %v", err)
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}
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if result.Status != "completed" {
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t.Fatalf("expected completed fallback result, got %q", result.Status)
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}
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if !strings.Contains(result.ReplyText, "建议你联系人工客服进一步确认。") {
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t.Fatalf("expected human-support fallback, got %q", result.ReplyText)
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}
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var trace callbacks.RuntimeTraceData
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if err := json.Unmarshal([]byte(result.TraceData), &trace); err != nil {
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t.Fatalf("unmarshal trace data: %v", err)
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}
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if trace.Answerability.Status != answerabilityStatusUnanswerable {
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t.Fatalf("unexpected answerability status: %q", trace.Answerability.Status)
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}
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if trace.Model.Name != "fake-model" {
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t.Fatalf("expected model name to be recorded before fallback, got %q", trace.Model.Name)
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}
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}
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func TestBuildRunMessagesReturnsFallbackWhenGateRejectsGrayZoneQuestion(t *testing.T) {
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summary := &RunResult{}
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question := "满足什么条件可以退款？"
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gate := newTestKnowledgeAnswerabilityGate(newAnswerabilityRetrieverWithHit(), &fakeAnswerabilityChatModel{
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response: `{"answerable": false, "reason": "retrieved snippets mention refunds but not the requested condition", "missingInfo": ["refund condition"]}`,
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})
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messages := buildRunMessages(context.Background(), newAnswerabilityGateRunInput(question, "1"), summary, nil, gate)
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if !strings.Contains(summary.ReplyText, "建议你联系人工客服进一步确认。") {
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t.Fatalf("expected human-support fallback, got %q", summary.ReplyText)
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}
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if messagesContainContent(messages, question) {
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t.Fatalf("expected returned messages to omit current user message, got %#v", messages)
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}
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}
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func TestBuildRunMessagesInjectsKnowledgeWhenGateAllows(t *testing.T) {
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summary := &RunResult{}
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question := "满足什么条件可以退款？"
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gate := newTestKnowledgeAnswerabilityGate(newAnswerabilityRetrieverWithHit(), &fakeAnswerabilityChatModel{
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response: `{"answerable": true, "reason": "refund condition is directly supported", "supportingChunkIds": ["101"]}`,
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})
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messages := buildRunMessages(context.Background(), newAnswerabilityGateRunInput(question, "1"), summary, nil, gate)
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if summary.ReplyText != "" {
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t.Fatalf("expected no fallback, got %q", summary.ReplyText)
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}
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if !messagesContainContent(messages, "知识库回答约束") {
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t.Fatalf("expected knowledge instruction in messages, got %#v", messages)
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}
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if !messagesContainContent(messages, "购买后七天内且未使用可以退款。") {
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t.Fatalf("expected knowledge context in messages, got %#v", messages)
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}
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if !messagesContainContent(messages, question) {
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t.Fatalf("expected current user message in messages, got %#v", messages)
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}
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}
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func TestBuildRunMessagesSkipsAnswerabilityGateForExplicitHandoffIntent(t *testing.T) {
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summary := &RunResult{}
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retriever := &fakeKnowledgeContextRetriever{
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knowledgeBaseIDs: []int64{1},
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err: errors.New("retriever should not be called for handoff intent"),
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}
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gate := newTestKnowledgeAnswerabilityGate(retriever, nil)
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messages := buildRunMessages(context.Background(), newAnswerabilityGateRunInput("我要转人工", "1"), summary, nil, gate)
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if summary.ReplyText != "" {
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t.Fatalf("expected handoff intent to continue to agent/tool routing, got fallback %q", summary.ReplyText)
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}
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if retriever.lastQuery != "" {
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t.Fatalf("expected retriever to be skipped for handoff intent, got query %q", retriever.lastQuery)
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}
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if !messagesContainContent(messages, "我要转人工") {
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t.Fatalf("expected current user message in messages, got %#v", messages)
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}
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}
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func TestBuildRunMessagesSkipsAnswerabilityGateForExplicitTicketIntent(t *testing.T) {
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summary := &RunResult{}
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retriever := &fakeKnowledgeContextRetriever{
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knowledgeBaseIDs: []int64{1},
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err: errors.New("retriever should not be called for ticket intent"),
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}
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gate := newTestKnowledgeAnswerabilityGate(retriever, nil)
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messages := buildRunMessages(context.Background(), newAnswerabilityGateRunInput("帮我创建一个工单", "1"), summary, nil, gate)
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if summary.ReplyText != "" {
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t.Fatalf("expected ticket intent to continue to agent/tool routing, got fallback %q", summary.ReplyText)
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}
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if retriever.lastQuery != "" {
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t.Fatalf("expected retriever to be skipped for ticket intent, got query %q", retriever.lastQuery)
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}
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if !messagesContainContent(messages, "帮我创建一个工单") {
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t.Fatalf("expected current user message in messages, got %#v", messages)
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}
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}
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func TestRuntimeActionIntentDoesNotMatchKnowledgeQuestions(t *testing.T) {
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cases := []string{
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"人工客服服务时间是什么？",
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"工单状态怎么查询？",
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"需要查询工单状态怎么操作？",
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}
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for _, tc := range cases {
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t.Run(tc, func(t *testing.T) {
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if isRuntimeActionIntent(tc) {
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t.Fatalf("expected %q to stay in knowledge answerability flow", tc)
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}
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})
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}
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}
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func newTestKnowledgeAnswerabilityGate(retriever knowledgeContextRetriever, chatModel model.BaseChatModel) *KnowledgeAnswerabilityGate {
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return &KnowledgeAnswerabilityGate{
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newRetriever: func(aiAgent models.AIAgent) knowledgeContextRetriever {
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return retriever
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},
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newChatModel: func(ctx context.Context, aiConfig models.AIConfig) (model.BaseChatModel, error) {
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return chatModel, nil
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},
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}
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}
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func newAnswerabilityGateRunInput(question string, knowledgeIDs string) RunInput {
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return RunInput{
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UserMessage: models.Message{Content: question},
|
||||
AIAgent: models.AIAgent{
|
||||
KnowledgeIDs: knowledgeIDs,
|
||||
},
|
||||
}
|
||||
}
|
||||
|
||||
func newAnswerabilityRetrieverWithHit() *fakeKnowledgeContextRetriever {
|
||||
return &fakeKnowledgeContextRetriever{
|
||||
knowledgeBaseIDs: []int64{1},
|
||||
result: &retrievers.KnowledgeRetrieveResult{
|
||||
KnowledgeBaseIDs: []int64{1},
|
||||
Hits: []rag.RetrieveResult{
|
||||
{KnowledgeBaseID: 1, DocumentID: 10, ChunkID: 101, Score: 0.93, Content: "购买后七天内且未使用可以退款。"},
|
||||
},
|
||||
ContextResults: []rag.RetrieveResult{
|
||||
{KnowledgeBaseID: 1, DocumentID: 10, ChunkID: 101, Score: 0.93, Content: "购买后七天内且未使用可以退款。"},
|
||||
},
|
||||
ContextText: "购买后七天内且未使用可以退款。",
|
||||
},
|
||||
}
|
||||
}
|
||||
|
||||
type fakeKnowledgeContextRetriever struct {
|
||||
knowledgeBaseIDs []int64
|
||||
result *retrievers.KnowledgeRetrieveResult
|
||||
err error
|
||||
lastOptions retrievers.KnowledgeRetrieveOptions
|
||||
lastQuery string
|
||||
}
|
||||
|
||||
func (f *fakeKnowledgeContextRetriever) KnowledgeBaseIDs() []int64 {
|
||||
return append([]int64(nil), f.knowledgeBaseIDs...)
|
||||
}
|
||||
|
||||
func (f *fakeKnowledgeContextRetriever) RetrieveContextByOptions(ctx context.Context, opts retrievers.KnowledgeRetrieveOptions, query string) (*retrievers.KnowledgeRetrieveResult, error) {
|
||||
f.lastOptions = opts
|
||||
f.lastQuery = query
|
||||
return f.result, f.err
|
||||
}
|
||||
|
||||
type fakeAnswerabilityChatModel struct {
|
||||
response string
|
||||
err error
|
||||
input []*schema.Message
|
||||
}
|
||||
|
||||
func (f *fakeAnswerabilityChatModel) Generate(ctx context.Context, input []*schema.Message, opts ...model.Option) (*schema.Message, error) {
|
||||
f.input = input
|
||||
if f.err != nil {
|
||||
return nil, f.err
|
||||
}
|
||||
return schema.AssistantMessage(f.response, nil), nil
|
||||
}
|
||||
|
||||
func (f *fakeAnswerabilityChatModel) Stream(ctx context.Context, input []*schema.Message, opts ...model.Option) (*schema.StreamReader[*schema.Message], error) {
|
||||
return nil, errors.New("stream is not implemented in fakeAnswerabilityChatModel")
|
||||
}
|
||||
|
||||
func messagesContainContent(messages []*schema.Message, text string) bool {
|
||||
for _, message := range messages {
|
||||
if message != nil && strings.Contains(message.Content, text) {
|
||||
return true
|
||||
}
|
||||
}
|
||||
return false
|
||||
}
|
||||
Reference in New Issue
Block a user