feat: Enhance AI Agent and Channel Management

- Updated labels in the AI Agents dashboard for clarity, changing "流程状态" to "Playbook 状态" and "未发布流程" to "未发布 Playbook".
- Introduced AI Agent rollout percentage management in channel editing, allowing users to set and rollback rollout percentages.
- Added new API endpoints for rolling back AI Agent rollout and fetching agent run metrics.
- Implemented new UI components for displaying agent run details, including status, duration, and input/output tokens.
- Enhanced type definitions for AdminChannel and AIAgent to include rollout percentages and runtime modes.
- Updated navigation to include a section for agent runs.
- Added new translations for agent run features in both English and Chinese.

internal/pkg/enums/agent.go

@@ -1,5 +1,33 @@
 package enums
 
+type AgentRunResolutionStatus string
+
+const (
+	AgentRunResolutionStatusUnknown    AgentRunResolutionStatus = "unknown"
+	AgentRunResolutionStatusResolved   AgentRunResolutionStatus = "resolved"
+	AgentRunResolutionStatusUnresolved AgentRunResolutionStatus = "unresolved"
+)
+
+var AgentRunResolutionStatusValues = []AgentRunResolutionStatus{
+	AgentRunResolutionStatusUnknown,
+	AgentRunResolutionStatusResolved,
+	AgentRunResolutionStatusUnresolved,
+}
+
+type AgentRunEvidenceStatus string
+
+const (
+	AgentRunEvidenceStatusUnknown     AgentRunEvidenceStatus = "unknown"
+	AgentRunEvidenceStatusSupported   AgentRunEvidenceStatus = "supported"
+	AgentRunEvidenceStatusUnsupported AgentRunEvidenceStatus = "unsupported"
+)
+
+var AgentRunEvidenceStatusValues = []AgentRunEvidenceStatus{
+	AgentRunEvidenceStatusUnknown,
+	AgentRunEvidenceStatusSupported,
+	AgentRunEvidenceStatusUnsupported,
+}
+
 type ServiceStatus int
 
 const (

internal/pkg/enums/im.go

@@ -220,22 +220,58 @@ type AIAgentFallbackMode int
 const (
 	AIAgentFallbackModeNoAnswer     AIAgentFallbackMode = 1
 	AIAgentFallbackModeSuggestRetry AIAgentFallbackMode = 2
+	AIAgentFallbackModeHandoff      AIAgentFallbackMode = 3
 )
 
 var AIAgentFallbackModeValues = []AIAgentFallbackMode{
 	AIAgentFallbackModeNoAnswer,
 	AIAgentFallbackModeSuggestRetry,
+	AIAgentFallbackModeHandoff,
 }
 
 var aiAgentFallbackModeLabelMap = map[AIAgentFallbackMode]string{
 	AIAgentFallbackModeNoAnswer:     "直接说明知识不足",
 	AIAgentFallbackModeSuggestRetry: "引导用户补充信息",
+	AIAgentFallbackModeHandoff:      "转人工客服",
 }
 
 func GetAIAgentFallbackModeLabel(mode AIAgentFallbackMode) string {
 	return aiAgentFallbackModeLabelMap[mode]
 }
 
+type AIAgentRuntimeMode string
+
+const (
+	AIAgentRuntimeModeWorkflow   AIAgentRuntimeMode = "workflow"
+	AIAgentRuntimeModeAutonomous AIAgentRuntimeMode = "autonomous"
+	AIAgentRuntimeModeHybrid     AIAgentRuntimeMode = "hybrid"
+)
+
+var AIAgentRuntimeModeValues = []AIAgentRuntimeMode{
+	AIAgentRuntimeModeWorkflow,
+	AIAgentRuntimeModeAutonomous,
+	AIAgentRuntimeModeHybrid,
+}
+
+var aiAgentRuntimeModeLabelMap = map[AIAgentRuntimeMode]string{
+	AIAgentRuntimeModeWorkflow:   "流程编排",
+	AIAgentRuntimeModeAutonomous: "自主运行",
+	AIAgentRuntimeModeHybrid:     "混合运行",
+}
+
+func GetAIAgentRuntimeModeLabel(mode AIAgentRuntimeMode) string {
+	return aiAgentRuntimeModeLabelMap[mode]
+}
+
+func IsValidAIAgentRuntimeMode(mode AIAgentRuntimeMode) bool {
+	for _, item := range AIAgentRuntimeModeValues {
+		if item == mode {
+			return true
+		}
+	}
+	return false
+}
+
 const (
 	IMRealtimeEventConnected               = "connected"
 	IMRealtimeEventPong                    = "pong"