feat: refactor confirmation handling and add new constants for ticket creation and handoff processes

internal/ai/runtime/graphs/hitl.go

@@ -0,0 +1,45 @@
+package graphs
+
+import "strings"
+
+const (
+	InterruptTypeTicketCreationConfirmation = "ticket_creation_confirmation"
+	InterruptTypeHandoffConfirmation        = "handoff_confirmation"
+	ConfirmOrCancelPrompt                   = "请回复“确认”或“取消”。"
+	NeedExplicitConfirmationPrompt          = "我需要你的明确确认，请直接回复“确认”或“取消”。"
+	ConfirmationExpiredReply                = "本次确认已失效，请重新发起。"
+	CancelCreateTicketReply                 = "已取消本次工单创建。"
+	CancelHandoffReply                      = "已取消本次转人工。"
+)
+
+type ConfirmationDecision string
+
+const (
+	ConfirmationDecisionConfirm ConfirmationDecision = "confirm"
+	ConfirmationDecisionCancel  ConfirmationDecision = "cancel"
+)
+
+func ParseConfirmationDecision(value string) ConfirmationDecision {
+	value = strings.ToLower(strings.TrimSpace(value))
+	if value == "" {
+		return ""
+	}
+	confirmWords := []string{"确认", "是", "好的", "可以", "ok", "yes", "继续", "同意"}
+	for _, item := range confirmWords {
+		if strings.Contains(value, item) {
+			return ConfirmationDecisionConfirm
+		}
+	}
+	cancelWords := []string{"取消", "不用", "不需要", "算了", "no"}
+	for _, item := range cancelWords {
+		if strings.Contains(value, item) {
+			return ConfirmationDecisionCancel
+		}
+	}
+	return ""
+}
+
+func IsCancellationReply(replyText string) bool {
+	replyText = strings.TrimSpace(replyText)
+	return strings.Contains(replyText, CancelCreateTicketReply) || strings.Contains(replyText, CancelHandoffReply)
+}