feat(eventbus): implement conversation and ticket assignment event handlers with notifications

internal/bootstrap/init.go

@@ -5,9 +5,10 @@ import (
 	"cs-agent/internal/pkg/config"
 	"cs-agent/internal/pkg/logx"
 	"cs-agent/internal/services/cronx"
-	"cs-agent/internal/services/event_handlers"
 	"cs-agent/internal/wxwork"
 	"log/slog"
+
+	_ "cs-agent/internal/services/event_handlers"
 )
 
 func Init(configPath string) error {
@@ -37,8 +38,6 @@ func Init(configPath string) error {
 		return err
 	}
 
-	event_handlers.Register()
-
 	// 启动任务调度器
 	cronx.Init()
 

internal/services/event_handlers/conversation_assigned_event_handler.go

@@ -0,0 +1,85 @@
+package event_handlers
+
+import (
+	"context"
+	"fmt"
+	"strings"
+	"time"
+
+	"cs-agent/internal/events"
+	"cs-agent/internal/models"
+	"cs-agent/internal/pkg/enums"
+	"cs-agent/internal/pkg/eventbus"
+	"cs-agent/internal/services"
+
+	"github.com/mlogclub/simple/common/strs"
+)
+
+func init() {
+	eventbus.
+		Register[events.ConversationAssignedEvent]().
+		Subscribe(handleConversationAssignedNotify)
+}
+
+func handleConversationAssignedNotify(ctx context.Context, event events.ConversationAssignedEvent) error {
+	if event.ConversationID <= 0 || event.ToUserID <= 0 {
+		return nil
+	}
+	conversation := services.ConversationService.Get(event.ConversationID)
+	if conversation == nil {
+		return nil
+	}
+	return services.WxWorkNotifyService.SendTextToAssigneeOrDefault(event.ToUserID,
+		conversationAssignedNotifyTitle(event.AssignType),
+		buildConversationAssignedNotifyBody(conversation, event.ToUserID, event.Reason, event.AssignType))
+}
+
+func conversationAssignedNotifyTitle(assignType string) string {
+	switch strings.TrimSpace(assignType) {
+	case events.ConversationAssignTypeTransfer:
+		return "会话转接提醒"
+	case events.ConversationAssignTypeAutoAssign:
+		return "会话自动分配提醒"
+	default:
+		return "会话分配提醒"
+	}
+}
+
+func buildConversationAssignedNotifyBody(conversation *models.Conversation, assigneeID int64, reason string, assignType string) string {
+	if conversation == nil {
+		return ""
+	}
+	reasonLabel := "分配原因"
+	if strings.TrimSpace(assignType) == events.ConversationAssignTypeTransfer {
+		reasonLabel = "转接原因"
+	}
+	lines := []string{
+		fmt.Sprintf("会话ID: #%d", conversation.ID),
+		fmt.Sprintf("会话主题: %s", strs.DefaultIfBlank(conversation.Subject, "-")),
+		fmt.Sprintf("接入渠道: %s", enums.GetExternalSourceLabel(conversation.ExternalSource)),
+		fmt.Sprintf("当前状态: %s", enums.GetIMConversationStatusLabel(conversation.Status)),
+		fmt.Sprintf("处理人: %s", resolveNotifyUserLabel(assigneeID)),
+	}
+	if strings.TrimSpace(reason) != "" {
+		lines = append(lines, fmt.Sprintf("%s: %s", reasonLabel, strings.TrimSpace(reason)))
+	}
+	lines = append(lines, fmt.Sprintf("时间: %s", time.Now().Format("2006-01-02 15:04:05")))
+	return strings.Join(lines, "\n")
+}
+
+func resolveNotifyUserLabel(userID int64) string {
+	if userID <= 0 {
+		return "-"
+	}
+	user := services.UserService.Get(userID)
+	if user == nil {
+		return fmt.Sprintf("用户#%d", userID)
+	}
+	if nickname := strings.TrimSpace(user.Nickname); nickname != "" {
+		return nickname
+	}
+	if username := strings.TrimSpace(user.Username); username != "" {
+		return username
+	}
+	return fmt.Sprintf("用户#%d", userID)
+}

internal/services/event_handlers/registry.go

@@ -1,11 +0,0 @@
-package event_handlers
-
-import "sync"
-
-var registerOnce sync.Once
-
-func Register() {
-	registerOnce.Do(func() {
-		registerWxWorkNotifyEventHandlers()
-	})
-}

internal/services/event_handlers/ticket_assigned_event_handler.go

@@ -0,0 +1,50 @@
+package event_handlers
+
+import (
+	"context"
+	"cs-agent/internal/events"
+	"cs-agent/internal/models"
+	"cs-agent/internal/pkg/enums"
+	"cs-agent/internal/pkg/eventbus"
+	"cs-agent/internal/services"
+	"fmt"
+	"strings"
+	"time"
+
+	"github.com/mlogclub/simple/common/strs"
+)
+
+func init() {
+	eventbus.
+		Register[events.TicketAssignedEvent]().
+		Subscribe(handleTicketAssignedNotify)
+}
+
+func handleTicketAssignedNotify(ctx context.Context, event events.TicketAssignedEvent) error {
+	if event.TicketID <= 0 || event.ToUserID <= 0 {
+		return nil
+	}
+	ticket := services.TicketService.Get(event.TicketID)
+	if ticket == nil {
+		return nil
+	}
+	content := buildTicketAssignedNotifyBody(ticket, event.ToUserID, event.Reason)
+	return services.WxWorkNotifyService.SendTextToAssigneeOrDefault(event.ToUserID, "工单指派提醒", content)
+}
+
+func buildTicketAssignedNotifyBody(ticket *models.Ticket, assigneeID int64, reason string) string {
+	if ticket == nil {
+		return ""
+	}
+	lines := []string{
+		fmt.Sprintf("工单号: %s", strs.DefaultIfBlank(ticket.TicketNo, fmt.Sprintf("#%d", ticket.ID))),
+		fmt.Sprintf("工单标题: %s", strs.DefaultIfBlank(ticket.Title, "-")),
+		fmt.Sprintf("当前状态: %s", enums.GetTicketStatusLabel(ticket.Status)),
+		fmt.Sprintf("处理人: %s", resolveNotifyUserLabel(assigneeID)),
+	}
+	if strings.TrimSpace(reason) != "" {
+		lines = append(lines, fmt.Sprintf("指派原因: %s", strings.TrimSpace(reason)))
+	}
+	lines = append(lines, fmt.Sprintf("时间: %s", time.Now().Format("2006-01-02 15:04:05")))
+	return strings.Join(lines, "\n")
+}

internal/services/event_handlers/ticket_create_event_handler.go

@@ -0,0 +1,50 @@
+package event_handlers
+
+import (
+	"context"
+	"cs-agent/internal/events"
+	"cs-agent/internal/models"
+	"cs-agent/internal/pkg/enums"
+	"cs-agent/internal/pkg/eventbus"
+	"cs-agent/internal/services"
+	"fmt"
+	"strings"
+	"time"
+
+	"github.com/mlogclub/simple/common/strs"
+)
+
+func init() {
+	eventbus.
+		Register[events.TicketCreatedEvent]().
+		Subscribe(handleTicketCreatedNotify)
+}
+
+func handleTicketCreatedNotify(ctx context.Context, event events.TicketCreatedEvent) error {
+	if event.TicketID <= 0 {
+		return nil
+	}
+	ticket := services.TicketService.Get(event.TicketID)
+	if ticket == nil {
+		return nil
+	}
+	content := buildTicketCreatedNotifyBody(ticket)
+	return services.WxWorkNotifyService.SendTextToAssigneeOrDefault(ticket.CurrentAssigneeID, "工单创建提醒", content)
+}
+
+func buildTicketCreatedNotifyBody(ticket *models.Ticket) string {
+	if ticket == nil {
+		return ""
+	}
+	lines := []string{
+		fmt.Sprintf("工单号: %s", strs.DefaultIfBlank(ticket.TicketNo, fmt.Sprintf("#%d", ticket.ID))),
+		fmt.Sprintf("工单标题: %s", strs.DefaultIfBlank(ticket.Title, "-")),
+		fmt.Sprintf("工单来源: %s", strs.DefaultIfBlank(string(ticket.Source), "-")),
+		fmt.Sprintf("当前状态: %s", enums.GetTicketStatusLabel(ticket.Status)),
+	}
+	if ticket.CurrentAssigneeID > 0 {
+		lines = append(lines, fmt.Sprintf("处理人: %s", resolveNotifyUserLabel(ticket.CurrentAssigneeID)))
+	}
+	lines = append(lines, fmt.Sprintf("时间: %s", time.Now().Format("2006-01-02 15:04:05")))
+	return strings.Join(lines, "\n")
+}

internal/services/event_handlers/wxwork_notify_event_handler.go

@@ -1,156 +0,0 @@
-package event_handlers
-
-import (
-	"context"
-	"fmt"
-	"log/slog"
-	"strings"
-	"time"
-
-	"cs-agent/internal/events"
-	"cs-agent/internal/models"
-	"cs-agent/internal/pkg/enums"
-	"cs-agent/internal/pkg/eventbus"
-	"cs-agent/internal/services"
-)
-
-func registerWxWorkNotifyEventHandlers() {
-	eventbus.
-		Register(eventbus.WithErrorHandler[events.TicketCreatedEvent](handleWxWorkNotifyEventError)).
-		Subscribe(handleTicketCreatedNotify)
-	eventbus.
-		Register(eventbus.WithErrorHandler[events.TicketAssignedEvent](handleWxWorkNotifyEventError)).
-		Subscribe(handleTicketAssignedNotify)
-	eventbus.
-		Register(eventbus.WithErrorHandler[events.ConversationAssignedEvent](handleWxWorkNotifyEventError)).
-		Subscribe(handleConversationAssignedNotify)
-}
-
-func handleWxWorkNotifyEventError(ctx context.Context, err error) {
-	slog.Warn("handle wxwork notify event failed", "error", err)
-}
-
-func handleTicketCreatedNotify(ctx context.Context, event events.TicketCreatedEvent) error {
-	if event.TicketID <= 0 {
-		return nil
-	}
-	ticket := services.TicketService.Get(event.TicketID)
-	if ticket == nil {
-		return nil
-	}
-	return services.WxWorkNotifyService.SendTextToAssigneeOrDefault(ticket.CurrentAssigneeID, "工单创建提醒", buildTicketCreatedNotifyBody(ticket))
-}
-
-func handleTicketAssignedNotify(ctx context.Context, event events.TicketAssignedEvent) error {
-	if event.TicketID <= 0 || event.ToUserID <= 0 {
-		return nil
-	}
-	ticket := services.TicketService.Get(event.TicketID)
-	if ticket == nil {
-		return nil
-	}
-	return services.WxWorkNotifyService.SendTextToAssigneeOrDefault(event.ToUserID, "工单指派提醒", buildTicketAssignedNotifyBody(ticket, event.ToUserID, event.Reason))
-}
-
-func handleConversationAssignedNotify(ctx context.Context, event events.ConversationAssignedEvent) error {
-	if event.ConversationID <= 0 || event.ToUserID <= 0 {
-		return nil
-	}
-	conversation := services.ConversationService.Get(event.ConversationID)
-	if conversation == nil {
-		return nil
-	}
-	return services.WxWorkNotifyService.SendTextToAssigneeOrDefault(event.ToUserID, conversationAssignedNotifyTitle(event.AssignType), buildConversationAssignedNotifyBody(conversation, event.ToUserID, event.Reason, event.AssignType))
-}
-
-func conversationAssignedNotifyTitle(assignType string) string {
-	switch strings.TrimSpace(assignType) {
-	case events.ConversationAssignTypeTransfer:
-		return "会话转接提醒"
-	case events.ConversationAssignTypeAutoAssign:
-		return "会话自动分配提醒"
-	default:
-		return "会话分配提醒"
-	}
-}
-
-func buildConversationAssignedNotifyBody(conversation *models.Conversation, assigneeID int64, reason string, assignType string) string {
-	if conversation == nil {
-		return ""
-	}
-	reasonLabel := "分配原因"
-	if strings.TrimSpace(assignType) == events.ConversationAssignTypeTransfer {
-		reasonLabel = "转接原因"
-	}
-	lines := []string{
-		fmt.Sprintf("会话ID: #%d", conversation.ID),
-		fmt.Sprintf("会话主题: %s", defaultIfBlank(conversation.Subject, "-")),
-		fmt.Sprintf("接入渠道: %s", enums.GetExternalSourceLabel(conversation.ExternalSource)),
-		fmt.Sprintf("当前状态: %s", enums.GetIMConversationStatusLabel(conversation.Status)),
-		fmt.Sprintf("处理人: %s", resolveNotifyUserLabel(assigneeID)),
-	}
-	if strings.TrimSpace(reason) != "" {
-		lines = append(lines, fmt.Sprintf("%s: %s", reasonLabel, strings.TrimSpace(reason)))
-	}
-	lines = append(lines, fmt.Sprintf("时间: %s", time.Now().Format("2006-01-02 15:04:05")))
-	return strings.Join(lines, "\n")
-}
-
-func buildTicketCreatedNotifyBody(ticket *models.Ticket) string {
-	if ticket == nil {
-		return ""
-	}
-	lines := []string{
-		fmt.Sprintf("工单号: %s", defaultIfBlank(ticket.TicketNo, fmt.Sprintf("#%d", ticket.ID))),
-		fmt.Sprintf("工单标题: %s", defaultIfBlank(ticket.Title, "-")),
-		fmt.Sprintf("工单来源: %s", defaultIfBlank(string(ticket.Source), "-")),
-		fmt.Sprintf("当前状态: %s", enums.GetTicketStatusLabel(ticket.Status)),
-	}
-	if ticket.CurrentAssigneeID > 0 {
-		lines = append(lines, fmt.Sprintf("处理人: %s", resolveNotifyUserLabel(ticket.CurrentAssigneeID)))
-	}
-	lines = append(lines, fmt.Sprintf("时间: %s", time.Now().Format("2006-01-02 15:04:05")))
-	return strings.Join(lines, "\n")
-}
-
-func buildTicketAssignedNotifyBody(ticket *models.Ticket, assigneeID int64, reason string) string {
-	if ticket == nil {
-		return ""
-	}
-	lines := []string{
-		fmt.Sprintf("工单号: %s", defaultIfBlank(ticket.TicketNo, fmt.Sprintf("#%d", ticket.ID))),
-		fmt.Sprintf("工单标题: %s", defaultIfBlank(ticket.Title, "-")),
-		fmt.Sprintf("当前状态: %s", enums.GetTicketStatusLabel(ticket.Status)),
-		fmt.Sprintf("处理人: %s", resolveNotifyUserLabel(assigneeID)),
-	}
-	if strings.TrimSpace(reason) != "" {
-		lines = append(lines, fmt.Sprintf("指派原因: %s", strings.TrimSpace(reason)))
-	}
-	lines = append(lines, fmt.Sprintf("时间: %s", time.Now().Format("2006-01-02 15:04:05")))
-	return strings.Join(lines, "\n")
-}
-
-func resolveNotifyUserLabel(userID int64) string {
-	if userID <= 0 {
-		return "-"
-	}
-	user := services.UserService.Get(userID)
-	if user == nil {
-		return fmt.Sprintf("用户#%d", userID)
-	}
-	if nickname := strings.TrimSpace(user.Nickname); nickname != "" {
-		return nickname
-	}
-	if username := strings.TrimSpace(user.Username); username != "" {
-		return username
-	}
-	return fmt.Sprintf("用户#%d", userID)
-}
-
-func defaultIfBlank(value, fallback string) string {
-	value = strings.TrimSpace(value)
-	if value != "" {
-		return value
-	}
-	return strings.TrimSpace(fallback)
-}

internal/services/event_handlers/wxwork_notify_event_handler_test.go

@@ -1,40 +0,0 @@
-package event_handlers
-
-import (
-	"strings"
-	"testing"
-
-	"cs-agent/internal/events"
-	"cs-agent/internal/models"
-	"cs-agent/internal/pkg/enums"
-)
-
-func TestWxWorkNotifyBuildTicketCreatedNotifyBody(t *testing.T) {
-	body := buildTicketCreatedNotifyBody(&models.Ticket{
-		ID:       12,
-		TicketNo: "T-12",
-		Title:    "登录失败",
-		Source:   enums.TicketSourceManual,
-		Status:   enums.TicketStatusNew,
-	})
-
-	for _, want := range []string{"工单号: T-12", "工单标题: 登录失败", "当前状态:"} {
-		if !strings.Contains(body, want) {
-			t.Fatalf("expected body to contain %q, got %q", want, body)
-		}
-	}
-}
-
-func TestWxWorkNotifyBuildConversationAssignedNotifyBody(t *testing.T) {
-	body := buildConversationAssignedNotifyBody(&models.Conversation{
-		ID:      7,
-		Subject: "售后咨询",
-		Status:  enums.IMConversationStatusActive,
-	}, 0, "客户等待中", events.ConversationAssignTypeTransfer)
-
-	for _, want := range []string{"会话ID: #7", "会话主题: 售后咨询", "转接原因: 客户等待中"} {
-		if !strings.Contains(body, want) {
-			t.Fatalf("expected body to contain %q, got %q", want, body)
-		}
-	}
-}