feat(eventbus): implement event handling for ticket and conversation assignments

internal/events/notification_events.go

@@ -0,0 +1,29 @@
+package events
+
+const (
+	ConversationAssignTypeAssign     = "assign"
+	ConversationAssignTypeTransfer   = "transfer"
+	ConversationAssignTypeAutoAssign = "auto_assign"
+)
+
+type TicketCreatedEvent struct {
+	TicketID   int64
+	OperatorID int64
+}
+
+type TicketAssignedEvent struct {
+	TicketID   int64
+	FromUserID int64
+	ToUserID   int64
+	OperatorID int64
+	Reason     string
+}
+
+type ConversationAssignedEvent struct {
+	ConversationID int64
+	FromUserID     int64
+	ToUserID       int64
+	OperatorID     int64
+	Reason         string
+	AssignType     string
+}