diff --git a/internal/builders/ticket_builder.go b/internal/builders/ticket_builder.go
index cbc0f66..a76bf41 100644
--- a/internal/builders/ticket_builder.go
+++ b/internal/builders/ticket_builder.go
@@ -101,6 +101,10 @@ func BuildTicketProgressWithContext(item *models.TicketProgress, ctx *TicketDeta
 	return ret
 }
 
+func BuildTicketProgressList(list []models.TicketProgress) []response.TicketProgressResponse {
+	return BuildTicketProgressListWithContext(list, nil)
+}
+
 func BuildTicketProgressListWithContext(list []models.TicketProgress, ctx *TicketDetailBuildContext) []response.TicketProgressResponse {
 	if len(list) == 0 {
 		return nil
diff --git a/internal/controllers/dashboard/ticket_controller.go b/internal/controllers/dashboard/ticket_controller.go
index d3ce904..bb17cf1 100644
--- a/internal/controllers/dashboard/ticket_controller.go
+++ b/internal/controllers/dashboard/ticket_controller.go
@@ -9,6 +9,7 @@ import (
 	"cs-agent/internal/services"
 
 	"github.com/kataras/iris/v12"
+	"github.com/mlogclub/simple/sqls"
 	"github.com/mlogclub/simple/web"
 	"github.com/mlogclub/simple/web/params"
 )
@@ -213,6 +214,29 @@ func (c *TicketController) PostChange_status() *web.JsonResult {
 }
 
 func (c *TicketController) PostAdd_progress() *web.JsonResult {
+	return c.createProgress()
+}
+
+func (c *TicketController) AnyProgress_list() *web.JsonResult {
+	if _, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketView); err != nil {
+		return web.JsonError(err)
+	}
+	ticketID, _ := params.GetInt64(c.Ctx, "ticketId")
+	if ticketID <= 0 {
+		return web.JsonErrorMsg("工单不存在")
+	}
+	if services.TicketService.Get(ticketID) == nil {
+		return web.JsonErrorMsg("工单不存在")
+	}
+	progresses := services.TicketProgressService.Find(sqls.NewCnd().Eq("ticket_id", ticketID).Asc("id"))
+	return web.JsonData(builders.BuildTicketProgressList(progresses))
+}
+
+func (c *TicketController) PostProgress_create() *web.JsonResult {
+	return c.createProgress()
+}
+
+func (c *TicketController) createProgress() *web.JsonResult {
 	operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketProgress)
 	if err != nil {
 		return web.JsonError(err)
diff --git a/internal/pkg/constants/auth.go b/internal/pkg/constants/auth.go
index 453d67f..f46f61d 100644
--- a/internal/pkg/constants/auth.go
+++ b/internal/pkg/constants/auth.go
@@ -345,7 +345,7 @@ var RolePermissions = map[string][]Permission{
 		PermissionRoleView,
 		PermissionPermissionView,
 		PermissionConversationView,
-		PermissionTicketView, PermissionTicketCreate, PermissionTicketProgress,
+		PermissionTicketView, PermissionTicketCreate, PermissionTicketAssign, PermissionTicketChangeStatus, PermissionTicketProgress,
 		PermissionNotificationView, PermissionNotificationUpdate,
 		PermissionQuickReplyView,
 		PermissionTagView,
diff --git a/internal/services/event_handlers/notification_event_handler.go b/internal/services/event_handlers/notification_event_handler.go
index 243434e..1f3ee31 100644
--- a/internal/services/event_handlers/notification_event_handler.go
+++ b/internal/services/event_handlers/notification_event_handler.go
@@ -45,7 +45,7 @@ func handleTicketAssignedInAppNotification(ctx context.Context, event events.Tic
 		NotificationType: "ticket_assigned",
 		BizType:          "ticket",
 		BizID:            ticket.ID,
-		ActionURL:        fmt.Sprintf("/dashboard/tickets/%d", ticket.ID),
+		ActionURL:        fmt.Sprintf("/dashboard/tickets?ticketId=%d", ticket.ID),
 	})
 	if err != nil {
 		slog.Error("create ticket assigned in-app notification failed", "error", err, "ticketId", event.TicketID, "toUserId", event.ToUserID)
diff --git a/internal/services/event_handlers/notification_event_handler_test.go b/internal/services/event_handlers/notification_event_handler_test.go
index fbdf9d8..0bfbd28 100644
--- a/internal/services/event_handlers/notification_event_handler_test.go
+++ b/internal/services/event_handlers/notification_event_handler_test.go
@@ -52,7 +52,7 @@ func TestTicketAssignedInAppNotification(t *testing.T) {
 	if got.NotificationType != "ticket_assigned" || got.BizType != "ticket" || got.BizID != ticket.ID {
 		t.Fatalf("unexpected notification: %+v", got)
 	}
-	if got.ActionURL != "/dashboard/tickets/1" {
+	if got.ActionURL != "/dashboard/tickets?ticketId=1" {
 		t.Fatalf("unexpected action url: %q", got.ActionURL)
 	}
 }
diff --git a/web/app/dashboard/tickets/page.tsx b/web/app/dashboard/tickets/page.tsx
index 84a42ff..573c010 100644
--- a/web/app/dashboard/tickets/page.tsx
+++ b/web/app/dashboard/tickets/page.tsx
@@ -1,6 +1,7 @@
 "use client"
 
 import { PlusIcon, RefreshCcwIcon, SearchXIcon } from "lucide-react"
+import { useSearchParams } from "next/navigation"
 import { useCallback, useEffect, useMemo, useRef, useState } from "react"
 import { toast } from "sonner"
 
@@ -103,6 +104,7 @@ function assigneeLabel(ticket: TicketItem) {
 }
 
 export default function TicketsPage() {
+  const searchParams = useSearchParams()
   const [tickets, setTickets] = useState<TicketItem[]>([])
   const [summary, setSummary] = useState<TicketSummary>(emptySummary)
   const [quickView, setQuickView] = useState<QuickViewKey>("all")
@@ -191,6 +193,14 @@ export default function TicketsPage() {
     void loadData()
   }, [loadData])
 
+  useEffect(() => {
+    const ticketId = Number(searchParams.get("ticketId"))
+    if (ticketId > 0) {
+      setSelectedTicketId(ticketId)
+      setDetailOpen(true)
+    }
+  }, [searchParams])
+
   useEffect(() => {
     let active = true
     Promise.all([fetchAgentProfilesAll(), fetchTagsAll()])
diff --git a/web/lib/api/ticket.ts b/web/lib/api/ticket.ts
index 63c3edd..e99ba10 100644
--- a/web/lib/api/ticket.ts
+++ b/web/lib/api/ticket.ts
@@ -211,7 +211,7 @@ export function createTicketProgress(payload: {
   ticketId: number
   content: string
 }) {
-  return request<TicketProgress>("/api/dashboard/ticket/add_progress", {
+  return request<TicketProgress>("/api/dashboard/ticket/progress/create", {
     method: "POST",
     body: JSON.stringify(payload),
   })