修复(AI客服): 退款操作统一转人工处理

隐藏并拦截退款类业务动作，兼容旧确认流程，确保所有客户类型的退款请求进入人工支持，并补充回归测试。
2026-09-11 16:50:32 +08:00
parent 2994cd5b2c
commit 71c42b98e9
7 changed files with 139 additions and 6 deletions
@@ -561,3 +561,42 @@ func TestExplicitBusinessCommandIsPreparedWithoutCallingModel(t *testing.T) {
 		t.Fatalf("unexpected confirmation prompt: %q", pending.PromptText)
 	}
 }
+
+func TestLegacyRefundConfirmationRequiresHuman(t *testing.T) {
+	database, err := gorm.Open(sqlite.Open("file:"+t.Name()+"?mode=memory&cache=shared"), &gorm.Config{
+		NamingStrategy: schema.NamingStrategy{TablePrefix: "t_", SingularTable: true},
+	})
+	if err != nil {
+		t.Fatal(err)
+	}
+	if err := database.AutoMigrate(&models.ConversationInterrupt{}); err != nil {
+		t.Fatal(err)
+	}
+	sqls.SetDB(database)
+	data, _ := json.Marshal(pendingBusinessAction{ToolCode: "business/mall_apply_after_sale", PromptText: "确认退款吗？"})
+	if err := database.Create(&models.ConversationInterrupt{
+		ConversationID: 7, CheckPointID: "legacy-refund", RequestData: string(data), Status: "pending",
+	}).Error; err != nil {
+		t.Fatal(err)
+	}
+	for _, reply := range []string{"确认", "确定", "继续", "取消"} {
+		t.Run(reply, func(t *testing.T) {
+			result, err := NewAgentLoopEngine().Resume(context.Background(), ResumeInput{
+				Conversation: models.Conversation{ID: 7, CustomerType: "mall_user"},
+				CheckPointID: "legacy-refund", ResumeData: map[string]string{"business_action_confirmation": reply},
+			})
+			if err != nil || result == nil {
+				t.Fatalf("resume result=%#v err=%v", result, err)
+			}
+			if reply == "取消" {
+				if result.Status != "cancelled" {
+					t.Fatalf("cancellation rejected: %#v", result)
+				}
+				return
+			}
+			if result.Status != "failed" || result.ReplyText != svc.RefundHumanSupportMessage || result.Interrupted || result.ToolCallCount != 0 {
+				t.Fatalf("legacy refund confirmation not blocked: %#v", result)
+			}
+		})
+	}
+}