fix(ticket): guard stale responses and stale hours

internal/controllers/dashboard/ticket_controller.go

@@ -2,12 +2,10 @@ package dashboard
 
 import (
 	"strings"
-	"time"
 
 	"cs-agent/internal/builders"
 	"cs-agent/internal/pkg/constants"
 	"cs-agent/internal/pkg/dto/request"
-	"cs-agent/internal/pkg/enums"
 	"cs-agent/internal/services"
 
 	"github.com/kataras/iris/v12"
@@ -46,9 +44,7 @@ func (c *TicketController) AnyList() *web.JsonResult {
 		cnd.Eq("current_assignee_id", 0)
 	}
 	if staleHours, _ := params.GetInt(c.Ctx, "staleHours"); staleHours > 0 {
-		cnd.
-			NotEq("status", enums.TicketStatusDone).
-			Where("updated_at < ?", time.Now().Add(-time.Duration(staleHours)*time.Hour))
+		services.TicketService.ApplyStaleFilter(cnd, staleHours)
 	}
 	aggregate, err := services.TicketService.FindPageAggregateByCnd(cnd, operator.UserID)
 	if err != nil {