feat: add TriageServiceRequest tool and related graph for analyzing service requests and drafting tickets

2026-04-12 13:39:16 +08:00
parent e42c77c8ae
commit 89227c02c4
7 changed files with 263 additions and 0 deletions
@@ -59,6 +59,14 @@ func isAllowedToolCode(toolCode string, allowedToolCodes map[string]struct{}) bo
 	if isAlwaysAllowedToolCode(toolCode) {
 		return true
 	}
+	if strings.TrimSpace(toolCode) == toolx.GraphTriageServiceRequestToolCode {
+		if _, ok := allowedToolCodes[toolx.GraphCreateTicketConfirmToolCode]; ok {
+			return true
+		}
+		if _, ok := allowedToolCodes[toolx.GraphHandoffConversationToolCode]; ok {
+			return true
+		}
+	}
 	if strings.TrimSpace(toolCode) == toolx.GraphAnalyzeConversationToolCode {
 		if _, ok := allowedToolCodes[toolx.GraphCreateTicketConfirmToolCode]; ok {
 			return true