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feat: add TriageServiceRequest tool and related graph for analyzing service requests and drafting tickets

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mlogclub
2026-04-12 13:39:16 +08:00
parent e42c77c8ae
commit 89227c02c4
7 changed files with 263 additions and 0 deletions
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internal/pkg/toolx/builtin_tools.go
+4
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@@ -11,6 +11,10 @@ const (
BuiltinSkillToolTitle = "加载专项技能说明"
BuiltinSkillToolDescription = "用于加载当前命中的专项技能说明文档。仅在本轮已命中 Skill 时可用，适合将专项处理规则按需注入上下文。"
GraphToolCatalogServerCode = "graph"
GraphTriageServiceRequestToolCode = "graph/triage_service_request"
GraphTriageServiceRequestToolName = "triage_service_request"
GraphTriageServiceRequestToolTitle = "升级分流判断"
GraphTriageServiceRequestToolDescription = "Graph Tool。用于综合分析当前对话，判断应继续解答、整理工单草稿还是转人工，并在需要建单时一并整理工单草稿。"
GraphAnalyzeConversationToolCode = "graph/analyze_conversation"
GraphAnalyzeConversationToolName = "analyze_conversation"
GraphAnalyzeConversationToolTitle = "分析对话风险与摘要"