调整目录
This commit is contained in:
mlogclub
@@ -0,0 +1,546 @@
|
||||
"use client"
|
||||
|
||||
import { CheckIcon, TagIcon } from "lucide-react"
|
||||
import { useEffect, useMemo, useState } from "react"
|
||||
import { zodResolver } from "@hookform/resolvers/zod"
|
||||
import type { Resolver } from "react-hook-form"
|
||||
import { Controller, useForm } from "react-hook-form"
|
||||
import { z } from "zod/v4"
|
||||
|
||||
import { OptionCombobox } from "@/components/option-combobox"
|
||||
import { ProjectDialog } from "@/components/project-dialog"
|
||||
import { Badge } from "@/components/ui/badge"
|
||||
import { Button } from "@/components/ui/button"
|
||||
import {
|
||||
Command,
|
||||
CommandEmpty,
|
||||
CommandGroup,
|
||||
CommandInput,
|
||||
CommandItem,
|
||||
CommandList,
|
||||
} from "@/components/ui/command"
|
||||
import {
|
||||
Field,
|
||||
FieldContent,
|
||||
FieldError,
|
||||
FieldGroup,
|
||||
FieldLabel,
|
||||
} from "@/components/ui/field"
|
||||
import { Input } from "@/components/ui/input"
|
||||
import { Popover, PopoverContent, PopoverTrigger } from "@/components/ui/popover"
|
||||
import { Textarea } from "@/components/ui/textarea"
|
||||
import {
|
||||
fetchAgentProfilesAll,
|
||||
fetchAgentTeamsAll,
|
||||
fetchTagsAll,
|
||||
type AdminAgentProfile,
|
||||
type AdminAgentTeam,
|
||||
type TagTree,
|
||||
} from "@/lib/api/admin"
|
||||
import {
|
||||
fetchTicketPriorityConfigsAll,
|
||||
type TicketPriorityConfig,
|
||||
} from "@/lib/api/ticket-config"
|
||||
import {
|
||||
fetchTicketDetail,
|
||||
type CreateTicketPayload,
|
||||
type TicketItem,
|
||||
type UpdateTicketPayload,
|
||||
} from "@/lib/api/ticket"
|
||||
|
||||
type EditDialogProps = {
|
||||
open: boolean
|
||||
saving: boolean
|
||||
itemId: number | null
|
||||
initialValues?: Partial<CreateTicketPayload>
|
||||
fixedConversationId?: number
|
||||
fixedCustomerId?: number
|
||||
titleOverride?: string
|
||||
descriptionOverride?: string
|
||||
onOpenChange: (open: boolean) => void
|
||||
onSubmit: (payload: CreateTicketPayload | UpdateTicketPayload) => Promise<void>
|
||||
}
|
||||
|
||||
const ticketFormSchema = z.object({
|
||||
title: z.string().trim().min(1, "标题不能为空"),
|
||||
description: z.string().trim(),
|
||||
tagIds: z.array(z.string().trim()).default([]),
|
||||
priority: z.string().trim().min(1, "请选择优先级"),
|
||||
severity: z.enum(["1", "2", "3"], { message: "请选择严重度" }),
|
||||
currentTeamId: z.string().trim(),
|
||||
currentAssigneeId: z.string().trim(),
|
||||
dueAt: z.string().trim(),
|
||||
})
|
||||
|
||||
type EditForm = z.infer<typeof ticketFormSchema>
|
||||
|
||||
const editFormResolver = zodResolver(ticketFormSchema as never) as Resolver<
|
||||
z.input<typeof ticketFormSchema>,
|
||||
undefined,
|
||||
z.output<typeof ticketFormSchema>
|
||||
>
|
||||
|
||||
const emptyForm: EditForm = {
|
||||
title: "",
|
||||
description: "",
|
||||
tagIds: [],
|
||||
priority: "",
|
||||
severity: "1",
|
||||
currentTeamId: "",
|
||||
currentAssigneeId: "",
|
||||
dueAt: "",
|
||||
}
|
||||
|
||||
function buildForm(item: TicketItem | null): EditForm {
|
||||
if (!item) {
|
||||
return emptyForm
|
||||
}
|
||||
return {
|
||||
title: item.title ?? "",
|
||||
description: item.description ?? "",
|
||||
tagIds: (item.tags ?? []).map((tag) => String(tag.id)),
|
||||
priority: item.priority ? String(item.priority) : "",
|
||||
severity: String(item.severity || 1) as EditForm["severity"],
|
||||
currentTeamId: item.currentTeamId ? String(item.currentTeamId) : "",
|
||||
currentAssigneeId: item.currentAssigneeId ? String(item.currentAssigneeId) : "",
|
||||
dueAt: item.dueAt ? item.dueAt.replace(" ", "T").slice(0, 16) : "",
|
||||
}
|
||||
}
|
||||
|
||||
function buildInitialForm(initialValues?: Partial<CreateTicketPayload>): EditForm {
|
||||
return {
|
||||
title: initialValues?.title?.trim() ?? "",
|
||||
description: initialValues?.description?.trim() ?? "",
|
||||
tagIds: (initialValues?.tagIds ?? []).map((tagId) => String(tagId)),
|
||||
priority: initialValues?.priority ? String(initialValues.priority) : "",
|
||||
severity: String(initialValues?.severity ?? 1) as EditForm["severity"],
|
||||
currentTeamId: initialValues?.currentTeamId ? String(initialValues.currentTeamId) : "",
|
||||
currentAssigneeId: initialValues?.currentAssigneeId
|
||||
? String(initialValues.currentAssigneeId)
|
||||
: "",
|
||||
dueAt: initialValues?.dueAt ? initialValues.dueAt.replace(" ", "T").slice(0, 16) : "",
|
||||
}
|
||||
}
|
||||
|
||||
function buildPayload(form: EditForm): CreateTicketPayload {
|
||||
return {
|
||||
title: form.title.trim(),
|
||||
description: form.description.trim(),
|
||||
tagIds: form.tagIds.length > 0 ? form.tagIds.map((tagId) => Number(tagId)) : undefined,
|
||||
priority: Number(form.priority),
|
||||
severity: Number(form.severity),
|
||||
currentTeamId: form.currentTeamId ? Number(form.currentTeamId) : undefined,
|
||||
currentAssigneeId: form.currentAssigneeId ? Number(form.currentAssigneeId) : undefined,
|
||||
dueAt: form.dueAt ? `${form.dueAt.replace("T", " ")}:00` : undefined,
|
||||
}
|
||||
}
|
||||
|
||||
type FlatTagNode = TagTree & {
|
||||
depth: number
|
||||
path: string
|
||||
}
|
||||
|
||||
function flattenTagTree(nodes: TagTree[], depth = 0, parentPath = ""): FlatTagNode[] {
|
||||
const result: FlatTagNode[] = []
|
||||
nodes.forEach((item) => {
|
||||
const path = parentPath ? `${parentPath} / ${item.name}` : item.name
|
||||
result.push({ ...item, depth, path })
|
||||
if (item.children.length > 0) {
|
||||
result.push(...flattenTagTree(item.children, depth + 1, path))
|
||||
}
|
||||
})
|
||||
return result
|
||||
}
|
||||
|
||||
type TicketTagSelectorProps = {
|
||||
value?: string[]
|
||||
onChange: (value: string[]) => void
|
||||
availableTags: TagTree[]
|
||||
}
|
||||
|
||||
function TicketTagSelector({ value, onChange, availableTags }: TicketTagSelectorProps) {
|
||||
const selectedValues = value ?? []
|
||||
const flatTags = useMemo(() => flattenTagTree(availableTags), [availableTags])
|
||||
const selectedTagIDs = useMemo(() => new Set(selectedValues), [selectedValues])
|
||||
const selectedTags = useMemo(
|
||||
() => flatTags.filter((tag) => selectedTagIDs.has(String(tag.id))),
|
||||
[flatTags, selectedTagIDs],
|
||||
)
|
||||
|
||||
function handleToggle(tagID: string) {
|
||||
if (selectedTagIDs.has(tagID)) {
|
||||
onChange(selectedValues.filter((item) => item !== tagID))
|
||||
return
|
||||
}
|
||||
onChange(selectedValues.concat(tagID))
|
||||
}
|
||||
|
||||
return (
|
||||
<div className="space-y-2">
|
||||
<Popover>
|
||||
<PopoverTrigger
|
||||
render={
|
||||
<Button type="button" variant="outline" className="w-full justify-start" />
|
||||
}
|
||||
>
|
||||
<TagIcon className="size-4" />
|
||||
{selectedTags.length > 0 ? `已选择 ${selectedTags.length} 个标签` : "请选择工单标签"}
|
||||
</PopoverTrigger>
|
||||
<PopoverContent align="start" className="w-[320px] p-0">
|
||||
<Command>
|
||||
<CommandInput placeholder="搜索标签" />
|
||||
<CommandList>
|
||||
<CommandEmpty>暂无可用标签</CommandEmpty>
|
||||
<CommandGroup heading="标签">
|
||||
{flatTags.map((tag) => {
|
||||
const checked = selectedTagIDs.has(String(tag.id))
|
||||
return (
|
||||
<CommandItem
|
||||
key={tag.id}
|
||||
value={`${tag.id} ${tag.path} ${tag.remark}`}
|
||||
onSelect={() => handleToggle(String(tag.id))}
|
||||
>
|
||||
<CheckIcon className={`mr-2 size-4 ${checked ? "opacity-100" : "opacity-0"}`} />
|
||||
<span className="truncate" style={{ paddingLeft: `${tag.depth * 12}px` }}>
|
||||
{tag.name}
|
||||
</span>
|
||||
</CommandItem>
|
||||
)
|
||||
})}
|
||||
</CommandGroup>
|
||||
</CommandList>
|
||||
</Command>
|
||||
</PopoverContent>
|
||||
</Popover>
|
||||
{selectedTags.length > 0 ? (
|
||||
<div className="flex flex-wrap gap-1">
|
||||
{selectedTags.map((tag) => (
|
||||
<Badge key={tag.id} variant="outline">
|
||||
{tag.path}
|
||||
</Badge>
|
||||
))}
|
||||
</div>
|
||||
) : null}
|
||||
</div>
|
||||
)
|
||||
}
|
||||
|
||||
export function EditDialog({
|
||||
open,
|
||||
saving,
|
||||
itemId,
|
||||
initialValues,
|
||||
fixedConversationId,
|
||||
fixedCustomerId,
|
||||
titleOverride,
|
||||
descriptionOverride,
|
||||
onOpenChange,
|
||||
onSubmit,
|
||||
}: EditDialogProps) {
|
||||
if (!open) {
|
||||
return null
|
||||
}
|
||||
return (
|
||||
<TicketEditDialogBody
|
||||
key={itemId ? `edit-${itemId}` : "create"}
|
||||
open={open}
|
||||
saving={saving}
|
||||
itemId={itemId}
|
||||
initialValues={initialValues}
|
||||
fixedConversationId={fixedConversationId}
|
||||
fixedCustomerId={fixedCustomerId}
|
||||
titleOverride={titleOverride}
|
||||
descriptionOverride={descriptionOverride}
|
||||
onOpenChange={onOpenChange}
|
||||
onSubmit={onSubmit}
|
||||
/>
|
||||
)
|
||||
}
|
||||
|
||||
type TicketEditDialogBodyProps = EditDialogProps
|
||||
|
||||
function TicketEditDialogBody({
|
||||
open,
|
||||
saving,
|
||||
itemId,
|
||||
initialValues,
|
||||
fixedConversationId,
|
||||
fixedCustomerId,
|
||||
titleOverride,
|
||||
descriptionOverride,
|
||||
onOpenChange,
|
||||
onSubmit,
|
||||
}: TicketEditDialogBodyProps) {
|
||||
const formId = "ticket-edit-form"
|
||||
const [loading, setLoading] = useState(false)
|
||||
const [tags, setTags] = useState<TagTree[]>([])
|
||||
const [priorities, setPriorities] = useState<TicketPriorityConfig[]>([])
|
||||
const [teams, setTeams] = useState<AdminAgentTeam[]>([])
|
||||
const [agents, setAgents] = useState<AdminAgentProfile[]>([])
|
||||
const form = useForm<
|
||||
z.input<typeof ticketFormSchema>,
|
||||
undefined,
|
||||
z.output<typeof ticketFormSchema>
|
||||
>({
|
||||
resolver: editFormResolver,
|
||||
defaultValues: emptyForm,
|
||||
})
|
||||
const {
|
||||
register,
|
||||
control,
|
||||
handleSubmit,
|
||||
reset,
|
||||
formState: { errors },
|
||||
} = form
|
||||
|
||||
useEffect(() => {
|
||||
async function loadDetail() {
|
||||
if (!itemId) {
|
||||
reset(buildInitialForm(initialValues))
|
||||
return
|
||||
}
|
||||
setLoading(true)
|
||||
try {
|
||||
const data = await fetchTicketDetail(itemId)
|
||||
reset(buildForm(data.ticket))
|
||||
} finally {
|
||||
setLoading(false)
|
||||
}
|
||||
}
|
||||
void loadDetail()
|
||||
}, [initialValues, itemId, reset])
|
||||
|
||||
useEffect(() => {
|
||||
if (!open) {
|
||||
return
|
||||
}
|
||||
void (async () => {
|
||||
const [tagData, priorityData, teamData, agentData] = await Promise.all([
|
||||
fetchTagsAll(),
|
||||
fetchTicketPriorityConfigsAll(),
|
||||
fetchAgentTeamsAll(),
|
||||
fetchAgentProfilesAll(),
|
||||
])
|
||||
setTags(Array.isArray(tagData) ? tagData : [])
|
||||
setPriorities(Array.isArray(priorityData) ? priorityData : [])
|
||||
setTeams(Array.isArray(teamData) ? teamData : [])
|
||||
setAgents(Array.isArray(agentData) ? agentData : [])
|
||||
})()
|
||||
}, [open])
|
||||
|
||||
const priorityOptions = priorities.map((priority) => ({
|
||||
value: String(priority.id),
|
||||
label: priority.name,
|
||||
}))
|
||||
|
||||
const teamOptions = [{ value: "", label: "不指定团队" }].concat(
|
||||
teams.map((team) => ({
|
||||
value: String(team.id),
|
||||
label: team.name,
|
||||
})),
|
||||
)
|
||||
const agentOptions = [{ value: "", label: "不指定处理人" }].concat(
|
||||
agents.map((agent) => ({
|
||||
value: String(agent.userId),
|
||||
label:
|
||||
agent.displayName ||
|
||||
agent.nickname ||
|
||||
agent.username ||
|
||||
`客服#${agent.userId}`,
|
||||
})),
|
||||
)
|
||||
|
||||
async function onFormSubmit(values: EditForm) {
|
||||
const payload = buildPayload(values)
|
||||
if (itemId) {
|
||||
await onSubmit({
|
||||
ticketId: itemId,
|
||||
...payload,
|
||||
})
|
||||
return
|
||||
}
|
||||
await onSubmit({
|
||||
...payload,
|
||||
source: fixedConversationId ? "conversation" : "manual",
|
||||
conversationId: fixedConversationId,
|
||||
customerId: fixedCustomerId,
|
||||
})
|
||||
}
|
||||
|
||||
return (
|
||||
<ProjectDialog
|
||||
open={open}
|
||||
onOpenChange={onOpenChange}
|
||||
title={titleOverride || (itemId ? "编辑工单" : "新建工单")}
|
||||
description={descriptionOverride || "填写工单基础信息"}
|
||||
size="lg"
|
||||
allowFullscreen
|
||||
footer={
|
||||
<>
|
||||
<Button
|
||||
type="button"
|
||||
variant="outline"
|
||||
onClick={() => onOpenChange(false)}
|
||||
disabled={saving}
|
||||
>
|
||||
取消
|
||||
</Button>
|
||||
<Button type="submit" form={formId} disabled={saving || loading}>
|
||||
{saving ? "保存中..." : itemId ? "保存" : "创建"}
|
||||
</Button>
|
||||
</>
|
||||
}
|
||||
>
|
||||
{loading ? (
|
||||
<div className="flex items-center justify-center py-12">
|
||||
<div className="text-muted-foreground">加载中...</div>
|
||||
</div>
|
||||
) : (
|
||||
<form id={formId} onSubmit={handleSubmit(onFormSubmit)} className="space-y-4">
|
||||
<FieldGroup>
|
||||
<Field data-invalid={!!errors.title}>
|
||||
<FieldLabel htmlFor="ticket-title">标题</FieldLabel>
|
||||
<FieldContent>
|
||||
<Input
|
||||
id="ticket-title"
|
||||
placeholder="请输入工单标题"
|
||||
aria-invalid={!!errors.title}
|
||||
{...register("title")}
|
||||
/>
|
||||
<FieldError errors={[errors.title]} />
|
||||
</FieldContent>
|
||||
</Field>
|
||||
|
||||
<Field data-invalid={!!errors.description}>
|
||||
<FieldLabel htmlFor="ticket-description">描述</FieldLabel>
|
||||
<FieldContent>
|
||||
<Textarea
|
||||
id="ticket-description"
|
||||
rows={5}
|
||||
placeholder="请输入问题描述"
|
||||
aria-invalid={!!errors.description}
|
||||
{...register("description")}
|
||||
/>
|
||||
<FieldError errors={[errors.description]} />
|
||||
</FieldContent>
|
||||
</Field>
|
||||
|
||||
<Field>
|
||||
<div className="flex items-center justify-between gap-3">
|
||||
<FieldLabel>工单标签</FieldLabel>
|
||||
</div>
|
||||
<FieldContent>
|
||||
<Controller
|
||||
control={control}
|
||||
name="tagIds"
|
||||
render={({ field }) => (
|
||||
<TicketTagSelector
|
||||
value={field.value}
|
||||
onChange={field.onChange}
|
||||
availableTags={tags}
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
</FieldContent>
|
||||
</Field>
|
||||
|
||||
<div className="grid gap-4 md:grid-cols-2">
|
||||
<Field data-invalid={!!errors.priority}>
|
||||
<FieldLabel>优先级</FieldLabel>
|
||||
<FieldContent>
|
||||
<Controller
|
||||
control={control}
|
||||
name="priority"
|
||||
render={({ field }) => (
|
||||
<OptionCombobox
|
||||
value={field.value}
|
||||
onChange={field.onChange}
|
||||
placeholder="请选择优先级"
|
||||
options={priorityOptions}
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
<FieldError errors={[errors.priority]} />
|
||||
</FieldContent>
|
||||
</Field>
|
||||
|
||||
<Field data-invalid={!!errors.severity}>
|
||||
<FieldLabel>严重度</FieldLabel>
|
||||
<FieldContent>
|
||||
<Controller
|
||||
control={control}
|
||||
name="severity"
|
||||
render={({ field }) => (
|
||||
<OptionCombobox
|
||||
value={field.value}
|
||||
onChange={field.onChange}
|
||||
placeholder="请选择严重度"
|
||||
options={[
|
||||
{ value: "1", label: "轻微" },
|
||||
{ value: "2", label: "严重" },
|
||||
{ value: "3", label: "致命" },
|
||||
]}
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
<FieldError errors={[errors.severity]} />
|
||||
</FieldContent>
|
||||
</Field>
|
||||
</div>
|
||||
|
||||
<div className="grid gap-4 md:grid-cols-2">
|
||||
<Field>
|
||||
<FieldLabel>处理团队</FieldLabel>
|
||||
<FieldContent>
|
||||
<Controller
|
||||
control={control}
|
||||
name="currentTeamId"
|
||||
render={({ field }) => (
|
||||
<OptionCombobox
|
||||
value={field.value}
|
||||
onChange={field.onChange}
|
||||
placeholder="请选择团队"
|
||||
options={teamOptions}
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
</FieldContent>
|
||||
</Field>
|
||||
|
||||
<Field>
|
||||
<FieldLabel>处理人</FieldLabel>
|
||||
<FieldContent>
|
||||
<Controller
|
||||
control={control}
|
||||
name="currentAssigneeId"
|
||||
render={({ field }) => (
|
||||
<OptionCombobox
|
||||
value={field.value}
|
||||
onChange={field.onChange}
|
||||
placeholder="请选择处理人"
|
||||
options={agentOptions}
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
</FieldContent>
|
||||
</Field>
|
||||
</div>
|
||||
|
||||
<Field data-invalid={!!errors.dueAt}>
|
||||
<FieldLabel htmlFor="ticket-due-at">截止时间</FieldLabel>
|
||||
<FieldContent>
|
||||
<Input
|
||||
id="ticket-due-at"
|
||||
type="datetime-local"
|
||||
aria-invalid={!!errors.dueAt}
|
||||
{...register("dueAt")}
|
||||
/>
|
||||
<FieldError errors={[errors.dueAt]} />
|
||||
</FieldContent>
|
||||
</Field>
|
||||
</FieldGroup>
|
||||
</form>
|
||||
)}
|
||||
</ProjectDialog>
|
||||
)
|
||||
}
|
||||
Reference in New Issue
Block a user