调整目录

web/lib/api/agent.ts

@@ -0,0 +1,254 @@
+import { request } from "@/lib/api/client"
+
+export type Paging = {
+  page: number
+  limit: number
+  total: number
+}
+
+export type PageResult<T> = {
+  results: T[]
+  page: Paging
+}
+
+export type CursorResult<T> = {
+  results: T[]
+  cursor: string
+  hasMore: boolean
+}
+
+export type AgentConversationTag = {
+  id: number
+  name: string
+}
+
+export type AgentConversationParticipant = {
+  id: number
+  participantType: string
+  participantId: number
+  externalParticipantId?: string
+  joinedAt?: string
+  leftAt?: string
+  status: number
+}
+
+export type AgentConversation = {
+  id: number
+  aiAgentId?: number
+  customerId?: number
+  externalSource: string
+  externalId: string
+  subject: string
+  status: number
+  serviceMode: number
+  priority: number
+  currentAssigneeId: number
+  currentAssigneeName?: string
+  lastMessageId: number
+  lastMessageAt?: string
+  lastActiveAt?: string
+  lastMessageSummary?: string
+  customerUnreadCount: number
+  agentUnreadCount: number
+  customerLastReadMessageId: number
+  customerLastReadSeqNo: number
+  customerLastReadAt?: string
+  agentLastReadMessageId: number
+  agentLastReadSeqNo: number
+  agentLastReadAt?: string
+  customerOnline: boolean
+  closedAt?: string
+  tags?: AgentConversationTag[]
+  participants?: AgentConversationParticipant[]
+}
+
+export type AgentConversationDetail = AgentConversation & {
+  participants?: AgentConversationParticipant[]
+}
+
+export type AgentMessage = {
+  id: number
+  conversationId: number
+  clientMsgId?: string
+  senderType: string
+  senderId: number
+  senderName?: string
+  senderAvatar?: string
+  messageType: string
+  content: string
+  payload?: string
+  seqNo: number
+  sendStatus: number
+  sentAt?: string
+  deliveredAt?: string
+  readAt?: string
+  customerRead: boolean
+  customerReadAt?: string
+  agentRead: boolean
+  agentReadAt?: string
+  recalledAt?: string
+  quotedMessageId?: number
+}
+
+export type AgentAsset = {
+  id: number
+  assetId: string
+  provider: string
+  storageKey: string
+  filename: string
+  fileSize: number
+  mimeType: string
+  status: number
+  url: string
+  createdAt: string
+  updatedAt: string
+  createUserId: number
+  createUserName: string
+  updateUserId: number
+  updateUserName: string
+}
+
+function toQueryString(query?: Record<string, string | number | undefined>) {
+  if (!query) {
+    return ""
+  }
+
+  const params = new URLSearchParams()
+  Object.entries(query).forEach(([key, value]) => {
+    if (value === undefined || value === "") {
+      return
+    }
+    params.set(key, String(value))
+  })
+  const output = params.toString()
+  return output ? `?${output}` : ""
+}
+
+export function fetchAgentConversations(
+  query?: Record<string, string | number | undefined>
+) {
+  return request<PageResult<AgentConversation>>(
+    `/api/dashboard/conversation/conversations${toQueryString(query)}`
+  )
+}
+
+export function fetchAgentConversationDetail(id: number) {
+  return request<AgentConversationDetail>(`/api/dashboard/conversation/${id}`)
+}
+
+export function fetchAgentMessages(
+  query?: Record<string, string | number | undefined>
+) {
+  return request<CursorResult<AgentMessage>>(
+    `/api/dashboard/conversation/message_list${toQueryString(query)}`
+  )
+}
+
+export function sendAgentMessage(payload: {
+  conversationId: number
+  messageType: string
+  content: string
+  payload?: string
+  clientMsgId?: string
+}) {
+  return request<AgentMessage>("/api/dashboard/conversation/send_message", {
+    method: "POST",
+    body: JSON.stringify(payload),
+  })
+}
+
+export function recallAgentMessage(messageId: number) {
+  return request<AgentMessage>("/api/dashboard/conversation/recall_message", {
+    method: "POST",
+    body: JSON.stringify({ messageId }),
+  })
+}
+
+export function markAgentMessageRead(conversationId: number, messageId = 0) {
+  return request<void>("/api/dashboard/conversation/read", {
+    method: "POST",
+    body: JSON.stringify({ conversationId, messageId }),
+  })
+}
+
+export function uploadAgentConversationImage(conversationId: number, file: File) {
+  const formData = new FormData()
+  formData.set("conversationId", String(conversationId))
+  formData.set("file", file)
+  return request<AgentAsset>("/api/dashboard/conversation/upload_image", {
+    method: "POST",
+    body: formData,
+  })
+}
+
+export function uploadAgentConversationAttachment(conversationId: number, file: File) {
+  const formData = new FormData()
+  formData.set("conversationId", String(conversationId))
+  formData.set("file", file)
+  return request<AgentAsset>("/api/dashboard/conversation/upload_attachment", {
+    method: "POST",
+    body: formData,
+  })
+}
+
+export function closeAgentConversation(
+  conversationId: number,
+  closeReason: string
+) {
+  return request<void>("/api/dashboard/conversation/close", {
+    method: "POST",
+    body: JSON.stringify({ conversationId, closeReason }),
+  })
+}
+
+export function assignAgentConversation(
+  conversationId: number,
+  assigneeId: number,
+  reason: string
+) {
+  return request<void>("/api/dashboard/conversation/assign", {
+    method: "POST",
+    body: JSON.stringify({ conversationId, assigneeId, reason }),
+  })
+}
+
+export function transferAgentConversation(
+  conversationId: number,
+  toUserId: number,
+  reason: string
+) {
+  return request<void>("/api/dashboard/conversation/transfer", {
+    method: "POST",
+    body: JSON.stringify({ conversationId, toUserId, reason }),
+  })
+}
+
+export function linkConversationToCustomer(payload: {
+  conversationId: number
+  customerId: number
+}) {
+  return request<void>("/api/dashboard/conversation/link_customer", {
+    method: "POST",
+    body: JSON.stringify(payload),
+  })
+}
+
+export function addConversationTag(payload: {
+  conversationId: number
+  tagId: number
+}) {
+  return request<void>("/api/dashboard/conversation/add_tag", {
+    method: "POST",
+    body: JSON.stringify(payload),
+  })
+}
+
+export function removeConversationTag(payload: {
+  conversationId: number
+  tagId: number
+}) {
+  return request<void>("/api/dashboard/conversation/remove_tag", {
+    method: "POST",
+    body: JSON.stringify(payload),
+  })
+}