调整目录
This commit is contained in:
mlogclub
@@ -0,0 +1,487 @@
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import { request } from "@/lib/api/client"
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import type { Tag } from "@/lib/api/admin"
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export type Paging = {
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page: number
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limit: number
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total: number
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}
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export type PageResult<T> = {
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results: T[]
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page: Paging
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}
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export type TicketCustomer = {
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id: number
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name: string
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companyId?: number
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company?: {
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id: number
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name: string
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code?: string
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remark?: string
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createdAt?: string
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updatedAt?: string
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}
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primaryMobile?: string
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primaryEmail?: string
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}
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export type TicketSLA = {
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slaType: string
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targetMinutes: number
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status: string
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startedAt?: string
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pausedAt?: string
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stoppedAt?: string
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breachedAt?: string
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elapsedMin: number
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}
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export type TicketComment = {
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id: number
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ticketId: number
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commentType: string
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authorType: string
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authorId: number
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authorName?: string
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contentType: string
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content: string
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payload?: string
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createdAt?: string
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}
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export type TicketEvent = {
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id: number
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ticketId: number
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eventType: string
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operatorType: string
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operatorId: number
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operatorName?: string
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oldValue?: string
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newValue?: string
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content?: string
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payload?: string
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createdAt?: string
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}
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export type TicketItem = {
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id: number
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ticketNo: string
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title: string
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description: string
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source: string
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channel: string
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customerId: number
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conversationId: number
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tags?: Tag[]
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type: string
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priority: number
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priorityName?: string
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severity: number
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status: string
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currentTeamId: number
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currentTeamName?: string
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currentAssigneeId: number
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currentAssigneeName?: string
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watchedByMe: boolean
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pendingReason?: string
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closeReason?: string
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resolutionCode?: string
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resolutionCodeName?: string
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resolutionSummary?: string
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firstResponseAt?: string
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resolvedAt?: string
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closedAt?: string
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dueAt?: string
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nextReplyDeadlineAt?: string
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resolveDeadlineAt?: string
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reopenedCount: number
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createdAt?: string
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updatedAt?: string
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customer?: TicketCustomer
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sla?: TicketSLA[]
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}
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export type TicketDetail = {
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ticket: TicketItem
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watchers?: Array<{
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id: number
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userId: number
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userName?: string
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}>
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collaborators?: TicketCollaborator[]
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comments?: TicketComment[]
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events?: TicketEvent[]
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relatedTickets?: TicketRelation[]
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}
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export type TicketCollaborator = {
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id: number
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userId: number
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userName?: string
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teamName?: string
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}
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export type TicketRelation = {
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id: number
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ticketId: number
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relatedTicketId: number
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relationType: string
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relatedTicketNo?: string
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relatedTicketTitle?: string
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relatedTicketStatus?: string
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currentTeamName?: string
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currentAssigneeName?: string
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updatedAt?: string
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}
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export type TicketSummary = {
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all: number
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mine: number
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watching: number
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collaboration: number
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participating: number
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mentioned: number
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unassigned: number
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pendingCustomer: number
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pendingInternal: number
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overdue: number
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}
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export type TicketRiskReason = {
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code: string
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title: string
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description: string
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count: number
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}
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export type TicketRiskOverview = {
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overdue: number
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highRisk: number
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unassigned: number
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pendingInternal: number
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pendingCustomer: number
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riskWindowMins: number
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reasons?: TicketRiskReason[]
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}
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export type TicketSavedView = {
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id: number
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name: string
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filters?: Record<string, unknown>
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sortNo: number
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}
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export type TicketListQuery = {
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page?: number
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limit?: number
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keyword?: string
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status?: string
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priority?: number
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severity?: number
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tagId?: number
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currentTeamId?: number
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currentAssigneeId?: number
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customerId?: number
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conversationId?: number
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source?: string
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watching?: number
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collaboration?: number
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collaborating?: number
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mentioned?: number
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mine?: number
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unassigned?: number
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overdue?: number
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}
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export type TicketRiskListQuery = {
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riskType: "overdue" | "high_risk" | "unassigned" | "pending_internal" | "pending_customer"
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currentTeamId?: number
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riskWindowMins?: number
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page?: number
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limit?: number
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}
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export type CreateTicketPayload = {
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title: string
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description: string
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source?: string
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channel?: string
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customerId?: number
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conversationId?: number
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tagIds?: number[]
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type?: string
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priority: number
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severity: number
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currentTeamId?: number
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currentAssigneeId?: number
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dueAt?: string
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customFields?: Record<string, unknown>
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}
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export type CreateTicketFromConversationPayload = {
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conversationId: number
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title: string
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description: string
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tagIds?: number[]
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priority: number
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severity: number
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currentTeamId?: number
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currentAssigneeId?: number
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syncToConversation: boolean
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customFields?: Record<string, unknown>
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}
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export type UpdateTicketPayload = {
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ticketId: number
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title: string
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description: string
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tagIds?: number[]
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type?: string
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priority: number
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severity: number
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currentTeamId?: number
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currentAssigneeId?: number
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dueAt?: string
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customFields?: Record<string, unknown>
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}
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function toQueryString(query?: Record<string, string | number | undefined>) {
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if (!query) {
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return ""
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}
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const params = new URLSearchParams()
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Object.entries(query).forEach(([key, value]) => {
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if (value === undefined || value === "") {
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return
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}
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params.set(key, String(value))
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})
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const output = params.toString()
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return output ? `?${output}` : ""
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}
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export function fetchTickets(query?: TicketListQuery) {
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return request<PageResult<TicketItem>>(`/api/dashboard/ticket/list${toQueryString(query)}`)
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}
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export function fetchTicketDetail(id: number) {
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return request<TicketDetail>(`/api/dashboard/ticket/${id}`)
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}
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export function fetchTicketSummary() {
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return request<TicketSummary>("/api/dashboard/ticket/summary")
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}
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export function fetchTicketViews() {
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return request<TicketSavedView[]>("/api/dashboard/ticket/view_list")
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}
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export function saveTicketView(payload: {
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id?: number
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name: string
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filters?: Record<string, unknown>
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}) {
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return request<TicketSavedView>("/api/dashboard/ticket/save_view", {
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method: "POST",
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body: JSON.stringify(payload),
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})
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}
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export function deleteTicketView(id: number) {
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return request<void>("/api/dashboard/ticket/delete_view", {
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method: "POST",
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body: JSON.stringify({ id }),
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})
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}
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export function fetchTicketRiskOverview(query?: {
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currentTeamId?: number
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riskWindowMins?: number
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}) {
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return request<TicketRiskOverview>(`/api/dashboard/ticket/risk_overview${toQueryString(query)}`)
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}
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export function fetchTicketRiskList(query: TicketRiskListQuery) {
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return request<PageResult<TicketItem>>(`/api/dashboard/ticket/risk_list${toQueryString(query)}`)
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}
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export function createTicket(payload: CreateTicketPayload) {
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return request<TicketItem>("/api/dashboard/ticket/create", {
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method: "POST",
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body: JSON.stringify(payload),
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})
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}
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export function createTicketFromConversation(payload: CreateTicketFromConversationPayload) {
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return request<TicketItem>("/api/dashboard/ticket/create_from_conversation", {
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method: "POST",
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body: JSON.stringify(payload),
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})
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}
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export function updateTicket(payload: UpdateTicketPayload) {
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return request<void>("/api/dashboard/ticket/update", {
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method: "POST",
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body: JSON.stringify(payload),
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})
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}
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export function linkTicketToCustomer(payload: {
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ticketId: number
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customerId: number
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}) {
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return request<void>("/api/dashboard/ticket/link_customer", {
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method: "POST",
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body: JSON.stringify(payload),
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})
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}
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export function assignTicket(payload: {
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ticketId: number
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toUserId: number
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toTeamId?: number
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reason?: string
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}) {
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return request<void>("/api/dashboard/ticket/assign", {
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method: "POST",
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body: JSON.stringify(payload),
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})
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}
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export function batchAssignTickets(payload: {
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ticketIds: number[]
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toUserId: number
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toTeamId?: number
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reason?: string
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}) {
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return request<void>("/api/dashboard/ticket/batch_assign", {
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method: "POST",
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body: JSON.stringify(payload),
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})
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}
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export function changeTicketStatus(payload: {
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ticketId: number
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status: string
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pendingReason?: string
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closeReason?: string
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resolutionCode?: string
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resolutionSummary?: string
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reason?: string
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}) {
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return request<void>("/api/dashboard/ticket/change_status", {
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method: "POST",
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body: JSON.stringify(payload),
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})
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}
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export function batchChangeTicketStatus(payload: {
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ticketIds: number[]
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status: string
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pendingReason?: string
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closeReason?: string
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resolutionCode?: string
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resolutionSummary?: string
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reason?: string
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}) {
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return request<void>("/api/dashboard/ticket/batch_change_status", {
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method: "POST",
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body: JSON.stringify(payload),
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})
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}
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export function replyTicket(payload: {
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ticketId: number
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contentType?: string
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content: string
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payload?: string
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}) {
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return request<TicketComment>("/api/dashboard/ticket/reply", {
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method: "POST",
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body: JSON.stringify(payload),
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})
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}
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export function addTicketInternalNote(payload: {
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ticketId: number
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contentType?: string
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content: string
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payload?: string
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}) {
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return request<TicketComment>("/api/dashboard/ticket/internal_note", {
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method: "POST",
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body: JSON.stringify(payload),
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})
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}
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export function closeTicket(payload: { ticketId: number; closeReason: string }) {
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return request<void>("/api/dashboard/ticket/close", {
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method: "POST",
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body: JSON.stringify(payload),
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})
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}
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export function reopenTicket(payload: { ticketId: number; reason: string }) {
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return request<void>("/api/dashboard/ticket/reopen", {
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method: "POST",
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body: JSON.stringify(payload),
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})
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}
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export function watchTicket(ticketId: number) {
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return request<void>("/api/dashboard/ticket/watch", {
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method: "POST",
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body: JSON.stringify({ ticketId }),
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})
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}
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export function unwatchTicket(ticketId: number) {
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return request<void>("/api/dashboard/ticket/unwatch", {
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method: "POST",
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body: JSON.stringify({ ticketId }),
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})
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}
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export function batchWatchTickets(payload: { ticketIds: number[]; watched: boolean }) {
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return request<void>("/api/dashboard/ticket/batch_watch", {
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method: "POST",
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body: JSON.stringify(payload),
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})
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}
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export function addTicketRelation(payload: {
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ticketId: number
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relatedTicketId?: number
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relatedTicketNo?: string
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relationType: string
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}) {
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return request<void>("/api/dashboard/ticket/add_relation", {
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method: "POST",
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body: JSON.stringify(payload),
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})
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}
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export function deleteTicketRelation(payload: { ticketId: number; relationId: number }) {
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return request<void>("/api/dashboard/ticket/delete_relation", {
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method: "POST",
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body: JSON.stringify(payload),
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})
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}
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export function addTicketCollaborator(payload: { ticketId: number; userId: number }) {
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return request<void>("/api/dashboard/ticket/add_collaborator", {
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method: "POST",
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body: JSON.stringify(payload),
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})
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}
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export function deleteTicketCollaborator(payload: { ticketId: number; collaboratorId: number }) {
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return request<void>("/api/dashboard/ticket/delete_collaborator", {
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method: "POST",
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body: JSON.stringify(payload),
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})
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}
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