Refactor localization strings to English across various services and UI components

- Updated titles and subtitles in channel_service.go for web channel and WeChat MP channel configurations.
- Changed handoff messages in conversation_human_dispatch_service.go to English.
- Modified notification messages in event handlers for ticket and conversation assignments to English.
- Adjusted ticket creation messages in ticket_service.go to reflect English localization.
- Updated default locale settings in i18n configuration files to English (en-US).
- Changed HTML language attribute in layout.tsx to English.
- Refactored widget locale detection logic in agent-desk-sdk.ts to prioritize English.

internal/services/event_handlers/conversation_assigned_event_handler.go

@@ -37,11 +37,11 @@ func handleConversationAssignedNotify(ctx context.Context, event events.Conversa
 func conversationAssignedNotifyTitle(assignType string) string {
 	switch strings.TrimSpace(assignType) {
 	case events.ConversationAssignTypeTransfer:
-		return "会话转接提醒"
+		return "Conversation transferred"
 	case events.ConversationAssignTypeAutoAssign:
-		return "会话自动分配提醒"
+		return "Conversation auto-assigned"
 	default:
-		return "会话分配提醒"
+		return "Conversation assigned"
 	}
 }
 
@@ -49,21 +49,21 @@ func buildConversationAssignedNotifyBody(conversation *models.Conversation, assi
 	if conversation == nil {
 		return ""
 	}
-	reasonLabel := "分配原因"
+	reasonLabel := "Assignment reason"
 	if strings.TrimSpace(assignType) == events.ConversationAssignTypeTransfer {
-		reasonLabel = "转接原因"
+		reasonLabel = "Transfer reason"
 	}
 	lines := []string{
-		fmt.Sprintf("会话ID: #%d", conversation.ID),
-		fmt.Sprintf("会话摘要: %s", strs.DefaultIfBlank(services.ConversationService.BuildConversationSummary(conversation), "-")),
-		fmt.Sprintf("接入渠道: %s", resolveConversationChannelLabel(conversation)),
-		fmt.Sprintf("当前状态: %s", enums.GetIMConversationStatusLabel(conversation.Status)),
-		fmt.Sprintf("处理人: %s", resolveNotifyUserLabel(assigneeID)),
+		fmt.Sprintf("Conversation ID: #%d", conversation.ID),
+		fmt.Sprintf("Summary: %s", strs.DefaultIfBlank(services.ConversationService.BuildConversationSummary(conversation), "-")),
+		fmt.Sprintf("Channel: %s", resolveConversationChannelLabel(conversation)),
+		fmt.Sprintf("Status: %s", enums.GetIMConversationStatusLabel(conversation.Status)),
+		fmt.Sprintf("Assignee: %s", resolveNotifyUserLabel(assigneeID)),
 	}
 	if strings.TrimSpace(reason) != "" {
 		lines = append(lines, fmt.Sprintf("%s: %s", reasonLabel, strings.TrimSpace(reason)))
 	}
-	lines = append(lines, fmt.Sprintf("时间: %s", time.Now().Format("2006-01-02 15:04:05")))
+	lines = append(lines, fmt.Sprintf("Time: %s", time.Now().Format("2006-01-02 15:04:05")))
 	return strings.Join(lines, "\n")
 }
 

internal/services/event_handlers/notification_event_handler.go

@@ -31,16 +31,16 @@ func handleTicketAssignedInAppNotification(ctx context.Context, event events.Tic
 	if ticket == nil {
 		return nil
 	}
-	content := fmt.Sprintf("工单 %s 已指派给你", strs.DefaultIfBlank(ticket.TicketNo, fmt.Sprintf("#%d", ticket.ID)))
+	content := fmt.Sprintf("Ticket %s has been assigned to you.", strs.DefaultIfBlank(ticket.TicketNo, fmt.Sprintf("#%d", ticket.ID)))
 	if title := strings.TrimSpace(ticket.Title); title != "" {
 		content = content + "\n" + title
 	}
 	if reason := strings.TrimSpace(event.Reason); reason != "" {
-		content = content + "\n指派原因: " + reason
+		content = content + "\nAssignment reason: " + reason
 	}
 	_, err := services.NotificationService.CreateAndPush(request.CreateNotificationRequest{
 		RecipientUserID:  event.ToUserID,
-		Title:            "工单指派提醒",
+		Title:            "Ticket assigned",
 		Content:          content,
 		NotificationType: "ticket_assigned",
 		BizType:          "ticket",
@@ -61,12 +61,12 @@ func handleConversationAssignedInAppNotification(ctx context.Context, event even
 	if conversation == nil {
 		return nil
 	}
-	content := fmt.Sprintf("会话 #%d 已分配给你", conversation.ID)
+	content := fmt.Sprintf("Conversation #%d has been assigned to you.", conversation.ID)
 	if summary := strings.TrimSpace(services.ConversationService.BuildConversationSummary(conversation)); summary != "" {
 		content = content + "\n" + summary
 	}
 	if reason := strings.TrimSpace(event.Reason); reason != "" {
-		content = content + "\n分配原因: " + reason
+		content = content + "\nAssignment reason: " + reason
 	}
 	_, err := services.NotificationService.CreateAndPush(request.CreateNotificationRequest{
 		RecipientUserID:  event.ToUserID,

internal/services/event_handlers/ticket_assigned_event_handler.go

@@ -29,7 +29,7 @@ func handleTicketAssignedNotify(ctx context.Context, event events.TicketAssigned
 		return nil
 	}
 	content := buildTicketAssignedNotifyBody(ticket, event.ToUserID, event.Reason)
-	return services.WxWorkNotifyService.SendTextToAssigneeOrDefault(event.ToUserID, "工单指派提醒", content)
+	return services.WxWorkNotifyService.SendTextToAssigneeOrDefault(event.ToUserID, "Ticket assigned", content)
 }
 
 func buildTicketAssignedNotifyBody(ticket *models.Ticket, assigneeID int64, reason string) string {
@@ -37,14 +37,14 @@ func buildTicketAssignedNotifyBody(ticket *models.Ticket, assigneeID int64, reas
 		return ""
 	}
 	lines := []string{
-		fmt.Sprintf("工单号: %s", strs.DefaultIfBlank(ticket.TicketNo, fmt.Sprintf("#%d", ticket.ID))),
-		fmt.Sprintf("工单标题: %s", strs.DefaultIfBlank(ticket.Title, "-")),
-		fmt.Sprintf("当前状态: %s", enums.GetTicketStatusLabel(ticket.Status)),
-		fmt.Sprintf("处理人: %s", resolveNotifyUserLabel(assigneeID)),
+		fmt.Sprintf("Ticket no: %s", strs.DefaultIfBlank(ticket.TicketNo, fmt.Sprintf("#%d", ticket.ID))),
+		fmt.Sprintf("Title: %s", strs.DefaultIfBlank(ticket.Title, "-")),
+		fmt.Sprintf("Status: %s", enums.GetTicketStatusLabel(ticket.Status)),
+		fmt.Sprintf("Assignee: %s", resolveNotifyUserLabel(assigneeID)),
 	}
 	if strings.TrimSpace(reason) != "" {
-		lines = append(lines, fmt.Sprintf("指派原因: %s", strings.TrimSpace(reason)))
+		lines = append(lines, fmt.Sprintf("Assignment reason: %s", strings.TrimSpace(reason)))
 	}
-	lines = append(lines, fmt.Sprintf("时间: %s", time.Now().Format("2006-01-02 15:04:05")))
+	lines = append(lines, fmt.Sprintf("Time: %s", time.Now().Format("2006-01-02 15:04:05")))
 	return strings.Join(lines, "\n")
 }