refactor: remove ExternalSource and ExternalID from Conversation model and related services, update references to use ChannelID instead

2026-04-27 19:04:10 +08:00
parent 24105781d9
commit b3ef55b04e
21 changed files with 183 additions and 136 deletions
@@ -862,7 +862,7 @@ func (s *ticketService) CreateFromConversation(req request.CreateTicketFromConve
 		Title:             title,
 		Description:       description,
 		Source:            string(enums.TicketSourceConversation),
-		Channel:           string(conversation.ExternalSource),
+		Channel:           s.resolveConversationChannel(conversation),
 		CustomerID:        conversation.CustomerID,
 		ConversationID:    conversation.ID,
 		TagIDs:            req.TagIDs,
@@ -1845,6 +1845,16 @@ func parseOptionalDateTime(value string) (*time.Time, error) {
 	return nil, fmt.Errorf("invalid datetime")
 }

+func (s *ticketService) resolveConversationChannel(conversation *models.Conversation) string {
+	if conversation == nil || conversation.ChannelID <= 0 {
+		return ""
+	}
+	if channel := ChannelService.Get(conversation.ChannelID); channel != nil {
+		return channel.ChannelType
+	}
+	return ""
+}
+
 func diffMinutes(start *time.Time, end time.Time) int {
 	if start == nil || start.IsZero() {
 		return 0