diff --git a/internal/controllers/dashboard/ticket_controller.go b/internal/controllers/dashboard/ticket_controller.go
index 0d244ee..5b34945 100644
--- a/internal/controllers/dashboard/ticket_controller.go
+++ b/internal/controllers/dashboard/ticket_controller.go
@@ -183,21 +183,6 @@ func (c *TicketController) PostAssign() *web.JsonResult {
 	return web.JsonSuccess()
 }
 
-func (c *TicketController) PostBatch_assign() *web.JsonResult {
-	operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketAssign)
-	if err != nil {
-		return web.JsonError(err)
-	}
-	req := request.BatchAssignTicketRequest{}
-	if err := params.ReadJSON(c.Ctx, &req); err != nil {
-		return web.JsonError(err)
-	}
-	if err := services.TicketService.BatchAssignTickets(req, operator); err != nil {
-		return web.JsonError(err)
-	}
-	return web.JsonSuccess()
-}
-
 func (c *TicketController) PostChange_status() *web.JsonResult {
 	operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketChangeStatus)
 	if err != nil {
diff --git a/internal/pkg/dto/request/ticket_request.go b/internal/pkg/dto/request/ticket_request.go
index f622eeb..10c75ce 100644
--- a/internal/pkg/dto/request/ticket_request.go
+++ b/internal/pkg/dto/request/ticket_request.go
@@ -43,12 +43,6 @@ type CreateTicketProgressRequest struct {
 	Content  string `json:"content"`
 }
 
-type BatchAssignTicketRequest struct {
-	TicketIDs []int64 `json:"ticketIds"`
-	ToUserID  int64   `json:"toUserId"`
-	Reason    string  `json:"reason"`
-}
-
 type SaveTicketViewRequest struct {
 	ID      int64          `json:"id"`
 	Name    string         `json:"name"`
diff --git a/internal/services/ticket_service.go b/internal/services/ticket_service.go
index 0572afa..325a722 100644
--- a/internal/services/ticket_service.go
+++ b/internal/services/ticket_service.go
@@ -330,39 +330,6 @@ func (s *ticketService) AssignTicket(req request.AssignTicketRequest, operator *
 	return nil
 }
 
-func (s *ticketService) BatchAssignTickets(req request.BatchAssignTicketRequest, operator *dto.AuthPrincipal) error {
-	if operator == nil {
-		return errorsx.Unauthorized("未登录或登录已过期")
-	}
-	ticketIDs := normalizeInt64IDs(req.TicketIDs)
-	if len(ticketIDs) == 0 {
-		return errorsx.InvalidParam("请选择工单")
-	}
-	assignedEvents := make([]events.TicketAssignedEvent, 0, len(ticketIDs))
-	if err := sqls.WithTransaction(func(ctx *sqls.TxContext) error {
-		for _, ticketID := range ticketIDs {
-			event, err := s.assignTicketTx(ctx.Tx, request.AssignTicketRequest{
-				TicketID: ticketID,
-				ToUserID: req.ToUserID,
-				Reason:   req.Reason,
-			}, operator)
-			if err != nil {
-				return err
-			}
-			if event != nil {
-				assignedEvents = append(assignedEvents, *event)
-			}
-		}
-		return nil
-	}); err != nil {
-		return err
-	}
-	for i := range assignedEvents {
-		eventbus.PublishAsync(context.Background(), assignedEvents[i])
-	}
-	return nil
-}
-
 func (s *ticketService) ChangeStatus(req request.ChangeTicketStatusRequest, operator *dto.AuthPrincipal) error {
 	if operator == nil {
 		return errorsx.Unauthorized("未登录或登录已过期")
diff --git a/web/app/dashboard/tickets/_components/ticket-assign-dialog.tsx b/web/app/dashboard/tickets/_components/ticket-assign-dialog.tsx
index b85b22c..7bf154e 100644
--- a/web/app/dashboard/tickets/_components/ticket-assign-dialog.tsx
+++ b/web/app/dashboard/tickets/_components/ticket-assign-dialog.tsx
@@ -21,7 +21,7 @@ import {
   fetchAgentProfilesAll,
   type AdminAgentProfile,
 } from "@/lib/api/admin"
-import { assignTicket, batchAssignTickets } from "@/lib/api/ticket"
+import { assignTicket } from "@/lib/api/ticket"
 
 const schema = z.object({
   toUserId: z.string().trim().min(1, "请选择处理人"),
@@ -44,7 +44,6 @@ const emptyForm: FormValues = {
 type TicketAssignDialogProps = {
   open: boolean
   ticketId: number | null
-  ticketIds?: number[]
   currentAssigneeId?: number
   onOpenChange: (open: boolean) => void
   onSuccess?: () => Promise<void> | void
@@ -53,7 +52,6 @@ type TicketAssignDialogProps = {
 export function TicketAssignDialog({
   open,
   ticketId,
-  ticketIds,
   currentAssigneeId,
   onOpenChange,
   onSuccess,
@@ -62,9 +60,8 @@ export function TicketAssignDialog({
     <Dialog open={open} onOpenChange={onOpenChange}>
       {open ? (
         <TicketAssignDialogBody
-          key={ticketId ?? ticketIds?.join(",") ?? "ticket-assign"}
+          key={ticketId ?? "ticket-assign"}
           ticketId={ticketId}
-          ticketIds={ticketIds}
           currentAssigneeId={currentAssigneeId}
           onOpenChange={onOpenChange}
           onSuccess={onSuccess}
@@ -76,7 +73,6 @@ export function TicketAssignDialog({
 
 function TicketAssignDialogBody({
   ticketId,
-  ticketIds,
   currentAssigneeId,
   onOpenChange,
   onSuccess,
@@ -140,34 +136,21 @@ function TicketAssignDialogBody({
   }, [])
 
   async function onFormSubmit(values: FormValues) {
-    const validTicketIds = (ticketIds ?? []).filter((item) => item > 0)
-    if (!ticketId && validTicketIds.length === 0) {
+    if (!ticketId) {
       toast.error("请选择工单")
       return
     }
     setSaving(true)
     try {
-      if (validTicketIds.length > 0) {
-        await batchAssignTickets({
-          ticketIds: validTicketIds,
-          toUserId: Number(values.toUserId),
-          reason: values.reason.trim() || undefined,
-        })
-        if (!activeRef.current) {
-          return
-        }
-        toast.success(`已批量指派 ${validTicketIds.length} 张工单`)
-      } else {
-        await assignTicket({
-          ticketId: ticketId!,
-          toUserId: Number(values.toUserId),
-          reason: values.reason.trim() || undefined,
-        })
-        if (!activeRef.current) {
-          return
-        }
-        toast.success("处理人已更新")
+      await assignTicket({
+        ticketId,
+        toUserId: Number(values.toUserId),
+        reason: values.reason.trim() || undefined,
+      })
+      if (!activeRef.current) {
+        return
       }
+      toast.success("处理人已更新")
       if (!activeRef.current) {
         return
       }
@@ -188,7 +171,7 @@ function TicketAssignDialogBody({
   return (
     <DialogContent className="max-w-lg gap-0 p-0 sm:max-w-lg">
       <DialogHeader className="px-6 pt-6">
-        <DialogTitle>{ticketIds?.length ? `批量指派工单（${ticketIds.length}）` : "指派工单"}</DialogTitle>
+        <DialogTitle>指派工单</DialogTitle>
       </DialogHeader>
       <form onSubmit={handleSubmit(onFormSubmit)}>
         <div className="space-y-4 p-6">
diff --git a/web/app/dashboard/tickets/_components/ticket-detail-dialog.tsx b/web/app/dashboard/tickets/_components/ticket-detail-dialog.tsx
index 77657ea..a57113d 100644
--- a/web/app/dashboard/tickets/_components/ticket-detail-dialog.tsx
+++ b/web/app/dashboard/tickets/_components/ticket-detail-dialog.tsx
@@ -4,15 +4,9 @@ import { useCallback, useEffect, useRef, useState } from "react"
 import { MessageSquareTextIcon, RefreshCcwIcon, SendIcon, UserRoundIcon } from "lucide-react"
 import { toast } from "sonner"
 
+import { ProjectDialog } from "@/components/project-dialog"
 import { Badge } from "@/components/ui/badge"
 import { Button } from "@/components/ui/button"
-import {
-  Dialog,
-  DialogContent,
-  DialogHeader,
-  DialogTitle,
-} from "@/components/ui/dialog"
-import { ScrollArea } from "@/components/ui/scroll-area"
 import { Separator } from "@/components/ui/separator"
 import { Textarea } from "@/components/ui/textarea"
 import {
@@ -247,156 +241,163 @@ export function TicketDetailDialog({
 
   return (
     <>
-      <Dialog open={open} onOpenChange={onOpenChange}>
-        <DialogContent className="max-h-[88vh] gap-0 p-0 sm:max-w-3xl">
-          <DialogHeader className="border-b px-6 py-4">
-            <DialogTitle className="flex min-w-0 items-center gap-2 text-base">
-              <span className="truncate">{ticket?.title ?? "工单详情"}</span>
-              {ticket ? <TicketStatusBadge status={ticket.status} /> : null}
-            </DialogTitle>
-            {ticket ? (
-              <div className="mt-2 flex flex-wrap items-center gap-2 text-xs text-muted-foreground">
-                <span className="font-mono">{ticket.ticketNo}</span>
-                <span>{sourceLabel(ticket.source)}</span>
-                <span>创建人：{metadataValue(ticket.createdByName || ticket.createdBy)}</span>
-              </div>
-            ) : null}
-          </DialogHeader>
+      <ProjectDialog
+        open={open}
+        onOpenChange={onOpenChange}
+        title={
+          <div className="flex min-w-0 items-center gap-2 pr-16 text-base">
+            <span className="truncate">{ticket?.title ?? "工单详情"}</span>
+            {ticket ? <TicketStatusBadge status={ticket.status} /> : null}
+          </div>
+        }
+        description={
+          ticket ? (
+            <div className="flex flex-wrap items-center gap-2 text-xs">
+              <span className="font-mono">{ticket.ticketNo}</span>
+              <span>{sourceLabel(ticket.source)}</span>
+              <span>创建人：{metadataValue(ticket.createdByName || ticket.createdBy)}</span>
+            </div>
+          ) : undefined
+        }
+        size="xl"
+        allowFullscreen
+        bodyScrollable={false}
+        contentClassName="sm:max-w-5xl"
+        bodyClassName="overflow-hidden"
+      >
+        {loading && !ticket ? (
+          <div className="flex h-[520px] items-center justify-center gap-2 text-sm text-muted-foreground">
+            <RefreshCcwIcon className="size-4 animate-spin" />
+            加载中...
+          </div>
+        ) : ticket ? (
+          <div className="grid h-[min(72vh,680px)] min-h-0 grid-cols-1 overflow-hidden lg:grid-cols-[minmax(0,1fr)_380px]">
+            <div className="min-h-0 space-y-5 overflow-y-auto border-b p-6 lg:border-r lg:border-b-0">
+              <section className="space-y-2">
+                <div className="text-xs font-medium text-muted-foreground">描述</div>
+                <div className="whitespace-pre-wrap rounded-md border bg-muted/30 px-3 py-2 text-sm leading-6">
+                  {ticket.description || "暂无描述"}
+                </div>
+              </section>
 
-          <ScrollArea className="max-h-[calc(88vh-74px)]">
-            {loading && !ticket ? (
-              <div className="flex items-center justify-center gap-2 px-6 py-12 text-sm text-muted-foreground">
-                <RefreshCcwIcon className="size-4 animate-spin" />
-                加载中...
-              </div>
-            ) : ticket ? (
-              <div className="space-y-5 p-6">
-                <section className="space-y-2">
-                  <div className="text-xs font-medium text-muted-foreground">描述</div>
-                  <div className="whitespace-pre-wrap rounded-md border bg-muted/30 px-3 py-2 text-sm leading-6">
-                    {ticket.description || "暂无描述"}
-                  </div>
-                </section>
-
-                <section className="grid gap-4 md:grid-cols-[minmax(0,1fr)_220px]">
-                  <div className="space-y-2">
-                    <div className="text-xs font-medium text-muted-foreground">状态</div>
-                    <div className="flex flex-wrap gap-2">
-                      {statusOptions.map((option) => (
-                        <Button
-                          key={option.value}
-                          type="button"
-                          size="sm"
-                          variant={ticket.status === option.value ? "default" : "outline"}
-                          disabled={!!statusSaving}
-                          onClick={() => void handleStatusChange(option.value)}
-                        >
-                          {statusSaving === option.value ? "更新中..." : option.label}
-                        </Button>
-                      ))}
-                    </div>
-                  </div>
-                  <div className="space-y-2">
-                    <div className="text-xs font-medium text-muted-foreground">负责人</div>
-                    <div className="flex items-center justify-between gap-2 rounded-md border px-3 py-2">
-                      <div className="flex min-w-0 items-center gap-2 text-sm">
-                        <UserRoundIcon className="size-4 shrink-0 text-muted-foreground" />
-                        <span className="truncate">{ticket.currentAssigneeName || "未分配"}</span>
-                      </div>
-                      <Button type="button" size="sm" variant="outline" onClick={() => setAssignOpen(true)}>
-                        指派
+              <section className="grid gap-4 md:grid-cols-[minmax(0,1fr)_220px]">
+                <div className="space-y-2">
+                  <div className="text-xs font-medium text-muted-foreground">状态</div>
+                  <div className="flex flex-wrap gap-2">
+                    {statusOptions.map((option) => (
+                      <Button
+                        key={option.value}
+                        type="button"
+                        size="sm"
+                        variant={ticket.status === option.value ? "default" : "outline"}
+                        disabled={!!statusSaving}
+                        onClick={() => void handleStatusChange(option.value)}
+                      >
+                        {statusSaving === option.value ? "更新中..." : option.label}
                       </Button>
-                    </div>
+                    ))}
                   </div>
-                </section>
-
-                <section className="space-y-2">
-                  <div className="flex items-center justify-between gap-2">
-                    <div className="text-xs font-medium text-muted-foreground">标签</div>
-                    <Button type="button" size="sm" variant="outline" onClick={() => setEditOpen(true)}>
-                      编辑
+                </div>
+                <div className="space-y-2">
+                  <div className="text-xs font-medium text-muted-foreground">负责人</div>
+                  <div className="flex items-center justify-between gap-2 rounded-md border px-3 py-2">
+                    <div className="flex min-w-0 items-center gap-2 text-sm">
+                      <UserRoundIcon className="size-4 shrink-0 text-muted-foreground" />
+                      <span className="truncate">{ticket.currentAssigneeName || "未分配"}</span>
+                    </div>
+                    <Button type="button" size="sm" variant="outline" onClick={() => setAssignOpen(true)}>
+                      指派
                     </Button>
                   </div>
-                  {ticket.tags && ticket.tags.length > 0 ? (
-                    <div className="flex flex-wrap gap-1.5">
-                      {ticket.tags.map((tag) => (
-                        <Badge key={tag.id} variant="outline">
-                          {tag.name}
-                        </Badge>
-                      ))}
-                    </div>
-                  ) : (
-                    <div className="text-sm text-muted-foreground">暂无标签</div>
-                  )}
-                </section>
+                </div>
+              </section>
 
-                <section className="grid gap-3 rounded-md border p-3 text-sm sm:grid-cols-2">
-                  <MetadataItem label="客户" value={ticket.customer?.name || ticket.customerId} />
-                  <MetadataItem label="联系方式" value={ticket.customer?.primaryMobile || ticket.customer?.primaryEmail} />
-                  <MetadataItem label="来源" value={sourceLabel(ticket.source)} />
-                  <MetadataItem label="渠道" value={ticket.channel} />
-                  <MetadataItem label="会话 ID" value={ticket.conversationId || undefined} />
-                  <MetadataItem label="最后更新" value={ticket.updatedAt ? formatDateTime(ticket.updatedAt) : undefined} />
-                </section>
-
-                <Separator />
-
-                <section className="space-y-3">
-                  <div className="flex items-center gap-2 text-sm font-medium">
-                    <MessageSquareTextIcon className="size-4 text-muted-foreground" />
-                    处理进展
-                  </div>
-                  <div className="space-y-2">
-                    <Textarea
-                      rows={3}
-                      placeholder="记录本次处理进展"
-                      value={progressContent}
-                      onChange={(event) => setProgressContent(event.target.value)}
-                    />
-                    <div className="flex justify-end">
-                      <Button type="button" size="sm" disabled={progressSaving} onClick={() => void handleCreateProgress()}>
-                        <SendIcon className="size-3.5" />
-                        {progressSaving ? "提交中..." : "添加进展"}
-                      </Button>
-                    </div>
+              <section className="space-y-2">
+                <div className="flex items-center justify-between gap-2">
+                  <div className="text-xs font-medium text-muted-foreground">标签</div>
+                  <Button type="button" size="sm" variant="outline" onClick={() => setEditOpen(true)}>
+                    编辑
+                  </Button>
+                </div>
+                {ticket.tags && ticket.tags.length > 0 ? (
+                  <div className="flex flex-wrap gap-1.5">
+                    {ticket.tags.map((tag) => (
+                      <Badge key={tag.id} variant="outline">
+                        {tag.name}
+                      </Badge>
+                    ))}
                   </div>
+                ) : (
+                  <div className="text-sm text-muted-foreground">暂无标签</div>
+                )}
+              </section>
 
-                  {detail.progresses && detail.progresses.length > 0 ? (
-                    <div className="space-y-3">
-                      {detail.progresses.map((progress, index) => (
-                        <div key={progress.id} className="flex gap-3">
-                          <div className="flex flex-col items-center">
-                            <span className="mt-1 size-2 rounded-full bg-primary" />
-                            <span
-                              className={cn(
-                                "mt-1 w-px flex-1 bg-border",
-                                index === detail.progresses!.length - 1 ? "opacity-0" : "opacity-100",
-                              )}
-                            />
-                          </div>
-                          <div className="min-w-0 flex-1 pb-3">
-                            <div className="flex flex-wrap items-center gap-2 text-xs text-muted-foreground">
-                              <span>{progress.authorName || `用户#${progress.authorId}`}</span>
-                              <span>{progress.createdAt ? formatDateTime(progress.createdAt) : "-"}</span>
-                            </div>
-                            <div className="mt-1 whitespace-pre-wrap text-sm leading-6">{progress.content}</div>
-                          </div>
-                        </div>
-                      ))}
-                    </div>
-                  ) : (
-                    <div className="rounded-md border border-dashed px-3 py-6 text-center text-sm text-muted-foreground">
-                      暂无处理进展
-                    </div>
-                  )}
-                </section>
+              <section className="grid gap-3 rounded-md border p-3 text-sm sm:grid-cols-2">
+                <MetadataItem label="客户" value={ticket.customer?.name || ticket.customerId} />
+                <MetadataItem label="联系方式" value={ticket.customer?.primaryMobile || ticket.customer?.primaryEmail} />
+                <MetadataItem label="来源" value={sourceLabel(ticket.source)} />
+                <MetadataItem label="渠道" value={ticket.channel} />
+                <MetadataItem label="会话 ID" value={ticket.conversationId || undefined} />
+                <MetadataItem label="最后更新" value={ticket.updatedAt ? formatDateTime(ticket.updatedAt) : undefined} />
+              </section>
+            </div>
+
+            <aside className="flex min-h-0 flex-col p-6">
+              <div className="flex items-center gap-2 text-sm font-medium">
+                <MessageSquareTextIcon className="size-4 text-muted-foreground" />
+                处理进展
               </div>
-            ) : (
-              <div className="px-6 py-12 text-center text-sm text-muted-foreground">请选择工单</div>
-            )}
-          </ScrollArea>
-        </DialogContent>
-      </Dialog>
+              <div className="mt-3 space-y-2">
+                <Textarea
+                  rows={3}
+                  placeholder="记录本次处理进展"
+                  value={progressContent}
+                  onChange={(event) => setProgressContent(event.target.value)}
+                />
+                <div className="flex justify-end">
+                  <Button type="button" size="sm" disabled={progressSaving} onClick={() => void handleCreateProgress()}>
+                    <SendIcon className="size-3.5" />
+                    {progressSaving ? "提交中..." : "添加进展"}
+                  </Button>
+                </div>
+              </div>
+              <Separator className="my-4" />
+              <div className="min-h-0 flex-1 overflow-y-auto pr-1">
+                {detail.progresses && detail.progresses.length > 0 ? (
+                  <div className="space-y-3">
+                    {detail.progresses.map((progress, index) => (
+                      <div key={progress.id} className="flex gap-3">
+                        <div className="flex flex-col items-center">
+                          <span className="mt-1 size-2 rounded-full bg-primary" />
+                          <span
+                            className={cn(
+                              "mt-1 w-px flex-1 bg-border",
+                              index === detail.progresses!.length - 1 ? "opacity-0" : "opacity-100",
+                            )}
+                          />
+                        </div>
+                        <div className="min-w-0 flex-1 pb-3">
+                          <div className="flex flex-wrap items-center gap-2 text-xs text-muted-foreground">
+                            <span>{progress.authorName || `用户#${progress.authorId}`}</span>
+                            <span>{progress.createdAt ? formatDateTime(progress.createdAt) : "-"}</span>
+                          </div>
+                          <div className="mt-1 whitespace-pre-wrap text-sm leading-6">{progress.content}</div>
+                        </div>
+                      </div>
+                    ))}
+                  </div>
+                ) : (
+                  <div className="rounded-md border border-dashed px-3 py-6 text-center text-sm text-muted-foreground">
+                    暂无处理进展
+                  </div>
+                )}
+              </div>
+            </aside>
+          </div>
+        ) : (
+          <div className="flex h-[360px] items-center justify-center text-sm text-muted-foreground">请选择工单</div>
+        )}
+      </ProjectDialog>
 
       <TicketAssignDialog
         open={assignOpen}
diff --git a/web/app/dashboard/tickets/page.tsx b/web/app/dashboard/tickets/page.tsx
index 573c010..e95d089 100644
--- a/web/app/dashboard/tickets/page.tsx
+++ b/web/app/dashboard/tickets/page.tsx
@@ -8,7 +8,6 @@ import { toast } from "sonner"
 import { OptionCombobox, type ComboboxOption } from "@/components/option-combobox"
 import { Badge } from "@/components/ui/badge"
 import { Button } from "@/components/ui/button"
-import { Checkbox } from "@/components/ui/checkbox"
 import { Input } from "@/components/ui/input"
 import {
   Table,
@@ -36,7 +35,6 @@ import {
 } from "@/lib/api/ticket"
 import { cn, formatDateTime } from "@/lib/utils"
 import { EditDialog } from "./_components/edit"
-import { TicketAssignDialog } from "./_components/ticket-assign-dialog"
 import { TicketDetailDialog } from "./_components/ticket-detail-dialog"
 import { TicketStatusBadge } from "./_components/ticket-status-badge"
 
@@ -115,8 +113,6 @@ export default function TicketsPage() {
   const [assigneeOptions, setAssigneeOptions] = useState<ComboboxOption[]>([assigneeAllOption])
   const [tagOptions, setTagOptions] = useState<ComboboxOption[]>([tagAllOption])
   const [loading, setLoading] = useState(false)
-  const [selectedTicketIds, setSelectedTicketIds] = useState<Set<number>>(new Set())
-  const [batchAssignOpen, setBatchAssignOpen] = useState(false)
   const [selectedTicketId, setSelectedTicketId] = useState<number | null>(null)
   const [detailOpen, setDetailOpen] = useState(false)
   const [createOpen, setCreateOpen] = useState(false)
@@ -137,9 +133,6 @@ export default function TicketsPage() {
     [summary],
   )
 
-  const selectedIds = useMemo(() => Array.from(selectedTicketIds), [selectedTicketIds])
-  const allPageSelected = tickets.length > 0 && tickets.every((ticket) => selectedTicketIds.has(ticket.id))
-
   const loadData = useCallback(async () => {
     const seq = loadSeqRef.current + 1
     loadSeqRef.current = seq
@@ -176,7 +169,6 @@ export default function TicketsPage() {
       }
       setTickets(Array.isArray(ticketData.results) ? ticketData.results : [])
       setSummary(summaryData ?? emptySummary)
-      setSelectedTicketIds(new Set())
     } catch (error) {
       if (loadSeqRef.current !== seq) {
         return
@@ -229,32 +221,6 @@ export default function TicketsPage() {
     }
   }, [])
 
-  function toggleTicket(ticketId: number, checked: boolean) {
-    setSelectedTicketIds((current) => {
-      const next = new Set(current)
-      if (checked) {
-        next.add(ticketId)
-      } else {
-        next.delete(ticketId)
-      }
-      return next
-    })
-  }
-
-  function togglePage(checked: boolean) {
-    setSelectedTicketIds((current) => {
-      const next = new Set(current)
-      tickets.forEach((ticket) => {
-        if (checked) {
-          next.add(ticket.id)
-        } else {
-          next.delete(ticket.id)
-        }
-      })
-      return next
-    })
-  }
-
   function resetFilters() {
     setQuickView("all")
     setKeyword("")
@@ -366,32 +332,10 @@ export default function TicketsPage() {
         </Button>
       </div>
 
-      <div className="flex min-h-8 flex-wrap items-center justify-between gap-2">
-        <div className="text-sm text-muted-foreground">
-          已选择 <span className="font-medium text-foreground">{selectedTicketIds.size}</span> 张工单
-        </div>
-        <Button
-          type="button"
-          size="sm"
-          variant="outline"
-          disabled={selectedTicketIds.size === 0}
-          onClick={() => setBatchAssignOpen(true)}
-        >
-          批量指派
-        </Button>
-      </div>
-
       <div className="overflow-hidden rounded-lg border border-border">
         <Table>
           <TableHeader>
             <TableRow>
-              <TableHead className="w-10">
-                <Checkbox
-                  checked={allPageSelected}
-                  onCheckedChange={(checked) => togglePage(!!checked)}
-                  aria-label="选择当前页工单"
-                />
-              </TableHead>
               <TableHead>工单</TableHead>
               <TableHead className="w-28">状态</TableHead>
               <TableHead className="w-36">负责人</TableHead>
@@ -402,20 +346,13 @@ export default function TicketsPage() {
           <TableBody>
             {tickets.length === 0 ? (
               <TableRow>
-                <TableCell colSpan={6} className="py-12 text-center text-sm text-muted-foreground">
+                <TableCell colSpan={5} className="py-12 text-center text-sm text-muted-foreground">
                   {loading ? "加载中..." : "暂无工单"}
                 </TableCell>
               </TableRow>
             ) : (
               tickets.map((ticket) => (
                 <TableRow key={ticket.id}>
-                  <TableCell>
-                    <Checkbox
-                      checked={selectedTicketIds.has(ticket.id)}
-                      onCheckedChange={(checked) => toggleTicket(ticket.id, !!checked)}
-                      aria-label={`选择工单 ${ticket.ticketNo}`}
-                    />
-                  </TableCell>
                   <TableCell>
                     <div className="min-w-0 space-y-1">
                       <div className="truncate text-sm font-medium">{ticket.title}</div>
@@ -470,13 +407,6 @@ export default function TicketsPage() {
         </Table>
       </div>
 
-      <TicketAssignDialog
-        open={batchAssignOpen}
-        ticketId={null}
-        ticketIds={selectedIds}
-        onOpenChange={setBatchAssignOpen}
-        onSuccess={loadData}
-      />
       <EditDialog
         open={createOpen}
         saving={savingCreate}
diff --git a/web/lib/api/ticket.ts b/web/lib/api/ticket.ts
index e99ba10..a2057bf 100644
--- a/web/lib/api/ticket.ts
+++ b/web/lib/api/ticket.ts
@@ -186,17 +186,6 @@ export function assignTicket(payload: {
   })
 }
 
-export function batchAssignTickets(payload: {
-  ticketIds: number[]
-  toUserId: number
-  reason?: string
-}) {
-  return request<void>("/api/dashboard/ticket/batch_assign", {
-    method: "POST",
-    body: JSON.stringify(payload),
-  })
-}
-
 export function changeTicketStatus(payload: {
   ticketId: number
   status: TicketStatus