Init

internal/pkg/dto/dto.go

@@ -0,0 +1,13 @@
+package dto
+
+import "cs-agent/internal/pkg/enums"
+
+type AuthPrincipal struct {
+	UserID      int64
+	Username    string
+	Nickname    string
+	Avatar      string
+	Status      enums.Status
+	Roles       []string
+	Permissions []string
+}

internal/pkg/dto/request/admin_request.go

@@ -0,0 +1,97 @@
+package request
+
+import "cs-agent/internal/pkg/enums"
+
+type RevokeSessionRequest struct {
+	ID int64 `json:"id"`
+}
+
+type RevokeUserSessionsRequest struct {
+	UserID int64 `json:"userId"`
+}
+
+type CreateUserRequest struct {
+	Username string  `json:"username"`
+	Nickname string  `json:"nickname"`
+	Avatar   string  `json:"avatar"`
+	Mobile   *string `json:"mobile"`
+	Email    *string `json:"email"`
+	Remark   string  `json:"remark"`
+	RoleIDs  []int64 `json:"roleIds"`
+}
+
+type UpdateUserRequest struct {
+	ID       int64   `json:"id"`
+	Nickname string  `json:"nickname"`
+	Avatar   string  `json:"avatar"`
+	Mobile   *string `json:"mobile"`
+	Email    *string `json:"email"`
+	Remark   string  `json:"remark"`
+}
+
+type DeleteUserRequest struct {
+	ID int64 `json:"id"`
+}
+
+type UpdateUserStatusRequest struct {
+	ID     int64 `json:"id"`
+	Status int   `json:"status"`
+}
+
+type ChangePasswordRequest struct {
+	Password string `json:"password"`
+}
+
+type AssignRoleRequest struct {
+	UserID  int64   `json:"userId"`
+	RoleIDs []int64 `json:"roleIds"`
+}
+
+type CreateRoleRequest struct {
+	Name   string `json:"name"`
+	Code   string `json:"code"`
+	SortNo int    `json:"sortNo"`
+	Remark string `json:"remark"`
+}
+
+type UpdateRoleRequest struct {
+	ID     int64  `json:"id"`
+	Name   string `json:"name"`
+	SortNo int    `json:"sortNo"`
+	Remark string `json:"remark"`
+}
+
+type DeleteRoleRequest struct {
+	ID int64 `json:"id"`
+}
+
+type UpdateRoleStatusRequest struct {
+	ID     int64        `json:"id"`
+	Status enums.Status `json:"status"`
+}
+
+type AssignPermissionRequest struct {
+	RoleID        int64   `json:"roleId"`
+	PermissionIDs []int64 `json:"permissionIds"`
+}
+
+type CreateConversationTagRequest struct {
+	Name   string `json:"name"`
+	Color  string `json:"color"`
+	Status int    `json:"status"`
+	SortNo int    `json:"sortNo"`
+	Remark string `json:"remark"`
+}
+
+type UpdateConversationTagRequest struct {
+	ID     int64  `json:"id"`
+	Name   string `json:"name"`
+	Color  string `json:"color"`
+	Status int    `json:"status"`
+	SortNo int    `json:"sortNo"`
+	Remark string `json:"remark"`
+}
+
+type DeleteConversationTagRequest struct {
+	ID int64 `json:"id"`
+}

internal/pkg/dto/request/agent_request.go

@@ -0,0 +1,64 @@
+package request
+
+import "cs-agent/internal/pkg/enums"
+
+type CreateAgentProfileRequest struct {
+	UserID                int64               `json:"userId"`
+	TeamID                int64               `json:"teamId"`
+	AgentCode             string              `json:"agentCode"`
+	DisplayName           string              `json:"displayName"`
+	Avatar                string              `json:"avatar"`
+	ServiceStatus         enums.ServiceStatus `json:"serviceStatus"`
+	MaxConcurrentCount    int                 `json:"maxConcurrentCount"`
+	PriorityLevel         int                 `json:"priorityLevel"`
+	AutoAssignEnabled     bool                `json:"autoAssignEnabled"`
+	ReceiveOfflineMessage bool                `json:"receiveOfflineMessage"`
+	Remark                string              `json:"remark"`
+}
+
+type UpdateAgentProfileRequest struct {
+	ID int64 `json:"id"`
+	CreateAgentProfileRequest
+}
+
+type DeleteAgentProfileRequest struct {
+	ID int64 `json:"id"`
+}
+
+type CreateAgentTeamRequest struct {
+	Name         string `json:"name"`
+	LeaderUserID int64  `json:"leaderUserId"`
+	Status       int    `json:"status"`
+	Description  string `json:"description"`
+	Remark       string `json:"remark"`
+}
+
+type UpdateAgentTeamRequest struct {
+	ID           int64  `json:"id"`
+	Name         string `json:"name"`
+	LeaderUserID int64  `json:"leaderUserId"`
+	Status       int    `json:"status"`
+	Description  string `json:"description"`
+	Remark       string `json:"remark"`
+}
+
+type DeleteAgentTeamRequest struct {
+	ID int64 `json:"id"`
+}
+
+type CreateAgentTeamScheduleRequest struct {
+	TeamID     int64  `json:"teamId"`
+	StartAt    string `json:"startAt"`
+	EndAt      string `json:"endAt"`
+	SourceType string `json:"sourceType"`
+	Remark     string `json:"remark"`
+}
+
+type UpdateAgentTeamScheduleRequest struct {
+	ID int64 `json:"id"`
+	CreateAgentTeamScheduleRequest
+}
+
+type DeleteAgentTeamScheduleRequest struct {
+	ID int64 `json:"id"`
+}

internal/pkg/dto/request/ai_request.go

@@ -0,0 +1,75 @@
+package request
+
+import "cs-agent/internal/pkg/enums"
+
+type AIAgentMCPToolRequest struct {
+	ServerCode  string            `json:"serverCode"`
+	ToolName    string            `json:"toolName"`
+	Title       string            `json:"title"`
+	Description string            `json:"description"`
+	Arguments   map[string]string `json:"arguments"`
+}
+
+type CreateAIConfigRequest struct {
+	Name             string            `json:"name"`
+	Provider         enums.AIProvider  `json:"provider"`
+	BaseURL          string            `json:"baseUrl"`
+	APIKey           string            `json:"apiKey"`
+	ModelType        enums.AIModelType `json:"modelType"`
+	ModelName        string            `json:"modelName"`
+	Dimension        int               `json:"dimension"`
+	MaxContextTokens int               `json:"maxContextTokens"`
+	MaxOutputTokens  int               `json:"maxOutputTokens"`
+	TimeoutMS        int               `json:"timeoutMs"`
+	MaxRetryCount    int               `json:"maxRetryCount"`
+	RPMLimit         int               `json:"rpmLimit"`
+	TPMLimit         int               `json:"tpmLimit"`
+	Remark           string            `json:"remark"`
+}
+
+type UpdateAIConfigRequest struct {
+	ID int64 `json:"id"`
+	CreateAIConfigRequest
+}
+
+type DeleteAIConfigRequest struct {
+	ID int64 `json:"id"`
+}
+
+type UpdateAIConfigStatusRequest struct {
+	ID     int64        `json:"id"`
+	Status enums.Status `json:"status"`
+}
+
+type CreateAIAgentRequest struct {
+	Name                string                          `json:"name"`
+	Description         string                          `json:"description"`
+	AIConfigID          int64                           `json:"aiConfigId"`
+	ServiceMode         enums.IMConversationServiceMode `json:"serviceMode"`
+	SystemPrompt        string                          `json:"systemPrompt"`
+	WelcomeMessage      string                          `json:"welcomeMessage"`
+	ReplyTimeoutSeconds int                             `json:"replyTimeoutSeconds"`
+	TeamIDs             []int64                         `json:"teamIds"`
+	HandoffMode         enums.AIAgentHandoffMode        `json:"handoffMode"`
+	MaxAIReplyRounds    int                             `json:"maxAiReplyRounds"`
+	FallbackMode        enums.AIAgentFallbackMode       `json:"fallbackMode"`
+	FallbackMessage     string                          `json:"fallbackMessage"`
+	KnowledgeIDs        []int64                         `json:"knowledgeIds"`
+	SkillIDs            []int64                         `json:"skillIds"`
+	DirectTools         []AIAgentMCPToolRequest         `json:"directTools"`
+	Remark              string                          `json:"remark"`
+}
+
+type UpdateAIAgentRequest struct {
+	ID int64 `json:"id"`
+	CreateAIAgentRequest
+}
+
+type DeleteAIAgentRequest struct {
+	ID int64 `json:"id"`
+}
+
+type UpdateAIAgentStatusRequest struct {
+	ID     int64 `json:"id"`
+	Status int   `json:"status"`
+}

internal/pkg/dto/request/asset_request.go

@@ -0,0 +1,9 @@
+package request
+
+type CreateAssetRequest struct {
+	Prefix string `form:"prefix"`
+}
+
+type DeleteAssetRequest struct {
+	ID int64 `json:"id"`
+}

internal/pkg/dto/request/auth_request.go

@@ -0,0 +1,18 @@
+package request
+
+type LoginRequest struct {
+	Username string `json:"username"`
+	Password string `json:"password"`
+}
+
+type RefreshTokenRequest struct {
+	RefreshToken string `json:"refreshToken"`
+}
+
+type LogoutRequest struct {
+	RefreshToken string `json:"refreshToken"`
+}
+
+type WxWorkExchangeRequest struct {
+	Ticket string `json:"ticket"`
+}

internal/pkg/dto/request/channel_request.go

@@ -0,0 +1,24 @@
+package request
+
+type CreateChannelRequest struct {
+	ChannelType string `json:"channelType"`
+	AIAgentID   int64  `json:"aiAgentId"`
+	Name        string `json:"name"`
+	ConfigJSON  string `json:"configJson"`
+	Status      int    `json:"status"`
+	Remark      string `json:"remark"`
+}
+
+type UpdateChannelRequest struct {
+	ID int64 `json:"id"`
+	CreateChannelRequest
+}
+
+type UpdateChannelStatusRequest struct {
+	ID     int64 `json:"id"`
+	Status int   `json:"status"`
+}
+
+type DeleteChannelRequest struct {
+	ID int64 `json:"id"`
+}

internal/pkg/dto/request/company_request.go

@@ -0,0 +1,21 @@
+package request
+
+type CreateCompanyRequest struct {
+	Name   string `json:"name"`
+	Code   string `json:"code"`
+	Remark string `json:"remark"`
+}
+
+type UpdateCompanyRequest struct {
+	ID int64 `json:"id"`
+	CreateCompanyRequest
+}
+
+type DeleteCompanyRequest struct {
+	ID int64 `json:"id"`
+}
+
+type UpdateCompanyStatusRequest struct {
+	ID     int64 `json:"id"`
+	Status int   `json:"status"`
+}

internal/pkg/dto/request/conversation_request.go

@@ -0,0 +1,61 @@
+package request
+
+type AgentConversationFilter string
+
+const (
+	AgentConversationFilterMine    AgentConversationFilter = "mine"
+	AgentConversationFilterActive  AgentConversationFilter = "active"
+	AgentConversationFilterPending AgentConversationFilter = "pending"
+	AgentConversationFilterClosed  AgentConversationFilter = "closed"
+)
+
+type ConversationListRequest struct {
+	Status            int    `json:"status"`
+	ExternalSource    string `json:"externalSource"`
+	ServiceMode       int    `json:"serviceMode"`
+	CurrentAssigneeID int64  `json:"currentAssigneeId"`
+	Keyword           string `json:"keyword"`
+	TagID             int64  `json:"tagId"`
+}
+
+type AssignConversationRequest struct {
+	ConversationID int64  `json:"conversationId"`
+	AssigneeID     int64  `json:"assigneeId"`
+	Reason         string `json:"reason"`
+}
+
+type DispatchConversationRequest struct {
+	ConversationID int64 `json:"conversationId"`
+}
+
+type TransferConversationRequest struct {
+	ConversationID int64  `json:"conversationId"`
+	ToUserID       int64  `json:"toUserId"`
+	Reason         string `json:"reason"`
+}
+
+type CloseConversationRequest struct {
+	ConversationID int64  `json:"conversationId"`
+	CloseReason    string `json:"closeReason"`
+}
+
+type ReadConversationRequest struct {
+	ConversationID int64 `json:"conversationId"`
+	MessageID      int64 `json:"messageId"`
+}
+
+type AddConversationTagRequest struct {
+	ConversationID int64 `json:"conversationId"`
+	TagID          int64 `json:"tagId"`
+}
+
+type RemoveConversationTagRequest struct {
+	ConversationID int64 `json:"conversationId"`
+	TagID          int64 `json:"tagId"`
+}
+
+// LinkConversationCustomerRequest 将客服会话关联到 CRM 客户（并同步访客身份映射）。
+type LinkConversationCustomerRequest struct {
+	ConversationID int64 `json:"conversationId"`
+	CustomerID     int64 `json:"customerId"`
+}

internal/pkg/dto/request/customer_contact_request.go

@@ -0,0 +1,27 @@
+package request
+
+type CreateCustomerContactRequest struct {
+	CustomerID   int64  `json:"customerId"`
+	ContactType  string `json:"contactType"`
+	ContactValue string `json:"contactValue"`
+	IsPrimary    bool   `json:"isPrimary"`
+	IsVerified   bool   `json:"isVerified"`
+	Source       string `json:"source"`
+	Status       int    `json:"status"`
+	Remark       string `json:"remark"`
+}
+
+type UpdateCustomerContactRequest struct {
+	ID           int64  `json:"id"`
+	ContactType  string `json:"contactType"`
+	ContactValue string `json:"contactValue"`
+	IsPrimary    bool   `json:"isPrimary"`
+	IsVerified   bool   `json:"isVerified"`
+	Source       string `json:"source"`
+	Status       int    `json:"status"`
+	Remark       string `json:"remark"`
+}
+
+type DeleteCustomerContactRequest struct {
+	ID int64 `json:"id"`
+}

internal/pkg/dto/request/customer_request.go

@@ -0,0 +1,72 @@
+package request
+
+// CustomerListRequest 客户分页列表查询（POST /customer/list JSON Body）。
+type CustomerListRequest struct {
+	Page      int    `json:"page"`
+	Limit     int    `json:"limit"`
+	Status    *int   `json:"status,omitempty"`
+	Gender    *int   `json:"gender,omitempty"`
+	CompanyID *int64 `json:"companyId,omitempty"`
+	// Keyword 模糊匹配：客户姓名、主手机号、主邮箱、任意联系方式（t_customer_contact）、公司名称（t_company）。
+	Keyword string `json:"keyword"`
+}
+
+func (r CustomerListRequest) GetPage() int {
+	if r.Page <= 0 {
+		return 1
+	}
+	return r.Page
+}
+
+func (r CustomerListRequest) GetLimit() int {
+	if r.Limit <= 0 {
+		return 20
+	}
+	return r.Limit
+}
+
+func (r CustomerListRequest) Offset() int {
+	return (r.GetPage() - 1) * r.GetLimit()
+}
+
+type CreateCustomerRequest struct {
+	Name          string `json:"name"`
+	Gender        int    `json:"gender"`
+	CompanyID     int64  `json:"companyId"`
+	PrimaryMobile string `json:"primaryMobile"`
+	PrimaryEmail  string `json:"primaryEmail"`
+	Remark        string `json:"remark"`
+}
+
+type UpdateCustomerRequest struct {
+	ID int64 `json:"id"`
+	CreateCustomerRequest
+}
+
+type DeleteCustomerRequest struct {
+	ID int64 `json:"id"`
+}
+
+type UpdateCustomerStatusRequest struct {
+	ID     int64 `json:"id"`
+	Status int   `json:"status"`
+}
+
+// CustomerProfileContactItem 保存客户档案时的联系方式行（无 id 表示新建）。
+type CustomerProfileContactItem struct {
+	ID           *int64 `json:"id,omitempty"`
+	ContactType  string `json:"contactType"`
+	ContactValue string `json:"contactValue"`
+	IsPrimary    bool   `json:"isPrimary"`
+	Remark       string `json:"remark"`
+}
+
+// SaveCustomerProfileRequest 客户主信息与联系方式一并保存（单事务）；id 为空或 0 表示新建客户。
+type SaveCustomerProfileRequest struct {
+	ID        *int64                       `json:"id,omitempty"`
+	Name      string                       `json:"name"`
+	Gender    int                          `json:"gender"`
+	CompanyID int64                        `json:"companyId"`
+	Remark    string                       `json:"remark"`
+	Contacts  []CustomerProfileContactItem `json:"contacts"`
+}

internal/pkg/dto/request/knowledge_request.go

@@ -0,0 +1,82 @@
+package request
+
+import "cs-agent/internal/pkg/enums"
+
+type CreateKnowledgeBaseRequest struct {
+	Name                  string  `json:"name"`
+	Description           string  `json:"description"`
+	KnowledgeType         string  `json:"knowledgeType"`
+	DefaultTopK           int     `json:"defaultTopK"`
+	DefaultScoreThreshold float64 `json:"defaultScoreThreshold"`
+	DefaultRerankLimit    int     `json:"defaultRerankLimit"`
+	ChunkProvider         string  `json:"chunkProvider"`
+	ChunkTargetTokens     int     `json:"chunkTargetTokens"`
+	ChunkMaxTokens        int     `json:"chunkMaxTokens"`
+	ChunkOverlapTokens    int     `json:"chunkOverlapTokens"`
+	AnswerMode            int     `json:"answerMode"`
+	FallbackMode          int     `json:"fallbackMode"`
+	Remark                string  `json:"remark"`
+}
+
+type UpdateKnowledgeBaseRequest struct {
+	ID int64 `json:"id"`
+	CreateKnowledgeBaseRequest
+}
+
+type CreateKnowledgeDocumentRequest struct {
+	KnowledgeBaseID int64                              `json:"knowledgeBaseId"`
+	Title           string                             `json:"title"`
+	ContentType     enums.KnowledgeDocumentContentType `json:"contentType"`
+	Content         string                             `json:"content"`
+}
+
+type UpdateKnowledgeDocumentRequest struct {
+	ID int64 `json:"id"`
+	CreateKnowledgeDocumentRequest
+}
+
+type CreateKnowledgeFAQRequest struct {
+	KnowledgeBaseID  int64    `json:"knowledgeBaseId"`
+	Question         string   `json:"question"`
+	Answer           string   `json:"answer"`
+	SimilarQuestions []string `json:"similarQuestions"`
+	Remark           string   `json:"remark"`
+}
+
+type UpdateKnowledgeFAQRequest struct {
+	ID int64 `json:"id"`
+	CreateKnowledgeFAQRequest
+}
+
+type KnowledgeSearchRequest struct {
+	KnowledgeBaseIDs []int64 `json:"knowledgeBaseIds"`
+	Question         string  `json:"question"`
+	TopK             int     `json:"topK"`
+	ScoreThreshold   float64 `json:"scoreThreshold"`
+	RerankLimit      int     `json:"rerankLimit"`
+	Channel          string  `json:"channel"`
+	Scene            string  `json:"scene"`
+	SessionID        string  `json:"sessionId"`
+	ConversationID   int64   `json:"conversationId"`
+}
+
+type KnowledgeAnswerRequest struct {
+	KnowledgeBaseIDs []int64 `json:"knowledgeBaseIds"`
+	Question         string  `json:"question"`
+	TopK             int     `json:"topK"`
+	ScoreThreshold   float64 `json:"scoreThreshold"`
+	RerankLimit      int     `json:"rerankLimit"`
+	Channel          string  `json:"channel"`
+	Scene            string  `json:"scene"`
+	SessionID        string  `json:"sessionId"`
+	ConversationID   int64   `json:"conversationId"`
+	AnswerMode       int     `json:"answerMode"`
+	FallbackMode     int     `json:"fallbackMode"`
+}
+
+type CreateKnowledgeFeedbackRequest struct {
+	RetrieveLogID  int64  `json:"retrieveLogId"`
+	FeedbackType   int    `json:"feedbackType"`
+	FeedbackReason string `json:"feedbackReason"`
+	Remark         string `json:"remark"`
+}

internal/pkg/dto/request/mcp_request.go

@@ -0,0 +1,11 @@
+package request
+
+type MCPServerDebugRequest struct {
+	ServerCode string `json:"serverCode"`
+}
+
+type MCPCallToolRequest struct {
+	ServerCode string         `json:"serverCode"`
+	ToolName   string         `json:"toolName"`
+	Arguments  map[string]any `json:"arguments"`
+}

internal/pkg/dto/request/message_request.go

@@ -0,0 +1,21 @@
+package request
+
+import "cs-agent/internal/pkg/enums"
+
+type MessageListRequest struct {
+	ConversationID int64  `json:"conversationId"`
+	SenderType     string `json:"senderType"`
+	MessageType    string `json:"messageType"`
+}
+
+type SendConversationMessageRequest struct {
+	ConversationID int64               `json:"conversationId"`
+	MessageType    enums.IMMessageType `json:"messageType"`
+	Content        string              `json:"content"`
+	Payload        string              `json:"payload"`
+	ClientMsgID    string              `json:"clientMsgId"`
+}
+
+type RecallConversationMessageRequest struct {
+	MessageID int64 `json:"messageId"`
+}

internal/pkg/dto/request/quick_reply_request.go

@@ -0,0 +1,26 @@
+package request
+
+import "cs-agent/internal/pkg/enums"
+
+type QuickReplyListRequest struct {
+	GroupName string `json:"groupName"`
+	Keyword   string `json:"keyword"`
+	Status    int    `json:"status"`
+}
+
+type CreateQuickReplyRequest struct {
+	GroupName string       `json:"groupName"`
+	Title     string       `json:"title"`
+	Content   string       `json:"content"`
+	Status    enums.Status `json:"status"`
+	SortNo    int          `json:"sortNo"`
+}
+
+type UpdateQuickReplyRequest struct {
+	ID int64 `json:"id"`
+	CreateQuickReplyRequest
+}
+
+type DeleteQuickReplyRequest struct {
+	ID int64 `json:"id"`
+}

internal/pkg/dto/request/skill_request.go

@@ -0,0 +1,40 @@
+package request
+
+import "cs-agent/internal/pkg/enums"
+
+type SkillDefinitionListRequest struct {
+	Name   string `json:"name"`
+	Code   string `json:"code"`
+	Status int    `json:"status"`
+}
+
+type CreateSkillDefinitionRequest struct {
+	Code            string                   `json:"code"`
+	Name            string                   `json:"name"`
+	Description     string                   `json:"description"`
+	Prompt          string                   `json:"prompt"`
+	ExecutionMode   enums.SkillExecutionMode `json:"executionMode"`
+	ExecutionConfig string                   `json:"executionConfig"`
+	Remark          string                   `json:"remark"`
+}
+
+type UpdateSkillDefinitionRequest struct {
+	ID int64 `json:"id"`
+	CreateSkillDefinitionRequest
+}
+
+type DeleteSkillDefinitionRequest struct {
+	ID int64 `json:"id"`
+}
+
+type UpdateSkillDefinitionStatusRequest struct {
+	ID     int64 `json:"id"`
+	Status int   `json:"status"`
+}
+
+type SkillDebugRunRequest struct {
+	AIAgentID      int64  `json:"aiAgentId"`
+	ConversationID int64  `json:"conversationId"`
+	SkillCode      string `json:"skillCode"`
+	UserMessage    string `json:"userMessage"`
+}

internal/pkg/dto/request/tag_request.go

@@ -0,0 +1,27 @@
+package request
+
+type TagListRequest struct {
+	ParentID int64  `json:"parentId"`
+	Name     string `json:"name"`
+	Status   int    `json:"status"`
+}
+
+type CreateTagRequest struct {
+	ParentID int64  `json:"parentId"`
+	Name     string `json:"name"`
+	Remark   string `json:"remark"`
+}
+
+type UpdateTagRequest struct {
+	ID int64 `json:"id"`
+	CreateTagRequest
+}
+
+type DeleteTagRequest struct {
+	ID int64 `json:"id"`
+}
+
+type UpdateTagStatusRequest struct {
+	ID     int64 `json:"id"`
+	Status int   `json:"status"`
+}

internal/pkg/dto/request/ticket_config_request.go

@@ -0,0 +1,37 @@
+package request
+
+import "cs-agent/internal/pkg/enums"
+
+type CreateTicketResolutionCodeRequest struct {
+	Name   string       `json:"name"`
+	Code   string       `json:"code"`
+	SortNo int          `json:"sortNo"`
+	Status enums.Status `json:"status"`
+	Remark string       `json:"remark"`
+}
+
+type UpdateTicketResolutionCodeRequest struct {
+	ID int64 `json:"id"`
+	CreateTicketResolutionCodeRequest
+}
+
+type DeleteTicketResolutionCodeRequest struct {
+	ID int64 `json:"id"`
+}
+
+type CreateTicketPriorityConfigRequest struct {
+	Name                 string       `json:"name"`
+	FirstResponseMinutes int          `json:"firstResponseMinutes"`
+	ResolutionMinutes    int          `json:"resolutionMinutes"`
+	Status               enums.Status `json:"status"`
+	Remark               string       `json:"remark"`
+}
+
+type UpdateTicketPriorityConfigRequest struct {
+	ID int64 `json:"id"`
+	CreateTicketPriorityConfigRequest
+}
+
+type DeleteTicketPriorityConfigRequest struct {
+	ID int64 `json:"id"`
+}

internal/pkg/dto/request/ticket_request.go

@@ -0,0 +1,149 @@
+package request
+
+type CreateTicketRequest struct {
+	Title             string         `json:"title"`
+	Description       string         `json:"description"`
+	Source            string         `json:"source"`
+	Channel           string         `json:"channel"`
+	CustomerID        int64          `json:"customerId"`
+	ConversationID    int64          `json:"conversationId"`
+	TagIDs            []int64        `json:"tagIds"`
+	Type              string         `json:"type"`
+	Priority          int64          `json:"priority"`
+	Severity          int            `json:"severity"`
+	CurrentTeamID     int64          `json:"currentTeamId"`
+	CurrentAssigneeID int64          `json:"currentAssigneeId"`
+	DueAt             string         `json:"dueAt"`
+	CustomFields      map[string]any `json:"customFields"`
+}
+
+type CreateTicketFromConversationRequest struct {
+	ConversationID     int64          `json:"conversationId"`
+	Title              string         `json:"title"`
+	Description        string         `json:"description"`
+	TagIDs             []int64        `json:"tagIds"`
+	Priority           int64          `json:"priority"`
+	Severity           int            `json:"severity"`
+	CurrentTeamID      int64          `json:"currentTeamId"`
+	CurrentAssigneeID  int64          `json:"currentAssigneeId"`
+	SyncToConversation bool           `json:"syncToConversation"`
+	CustomFields       map[string]any `json:"customFields"`
+}
+
+type UpdateTicketRequest struct {
+	TicketID          int64          `json:"ticketId"`
+	Title             string         `json:"title"`
+	Description       string         `json:"description"`
+	TagIDs            []int64        `json:"tagIds"`
+	Type              string         `json:"type"`
+	Priority          int64          `json:"priority"`
+	Severity          int            `json:"severity"`
+	CurrentTeamID     int64          `json:"currentTeamId"`
+	CurrentAssigneeID int64          `json:"currentAssigneeId"`
+	DueAt             string         `json:"dueAt"`
+	CustomFields      map[string]any `json:"customFields"`
+}
+
+type AssignTicketRequest struct {
+	TicketID int64  `json:"ticketId"`
+	ToUserID int64  `json:"toUserId"`
+	ToTeamID int64  `json:"toTeamId"`
+	Reason   string `json:"reason"`
+}
+
+type ChangeTicketStatusRequest struct {
+	TicketID          int64  `json:"ticketId"`
+	Status            string `json:"status"`
+	PendingReason     string `json:"pendingReason"`
+	CloseReason       string `json:"closeReason"`
+	ResolutionCode    string `json:"resolutionCode"`
+	ResolutionSummary string `json:"resolutionSummary"`
+	Reason            string `json:"reason"`
+}
+
+type ReplyTicketRequest struct {
+	TicketID    int64  `json:"ticketId"`
+	ContentType string `json:"contentType"`
+	Content     string `json:"content"`
+	Payload     string `json:"payload"`
+}
+
+type InternalNoteRequest struct {
+	TicketID    int64  `json:"ticketId"`
+	ContentType string `json:"contentType"`
+	Content     string `json:"content"`
+	Payload     string `json:"payload"`
+}
+
+type CloseTicketRequest struct {
+	TicketID    int64  `json:"ticketId"`
+	CloseReason string `json:"closeReason"`
+}
+
+type ReopenTicketRequest struct {
+	TicketID int64  `json:"ticketId"`
+	Reason   string `json:"reason"`
+}
+
+type WatchTicketRequest struct {
+	TicketID int64 `json:"ticketId"`
+}
+
+type BatchAssignTicketRequest struct {
+	TicketIDs []int64 `json:"ticketIds"`
+	ToUserID  int64   `json:"toUserId"`
+	ToTeamID  int64   `json:"toTeamId"`
+	Reason    string  `json:"reason"`
+}
+
+type BatchChangeTicketStatusRequest struct {
+	TicketIDs         []int64 `json:"ticketIds"`
+	Status            string  `json:"status"`
+	PendingReason     string  `json:"pendingReason"`
+	CloseReason       string  `json:"closeReason"`
+	ResolutionCode    string  `json:"resolutionCode"`
+	ResolutionSummary string  `json:"resolutionSummary"`
+	Reason            string  `json:"reason"`
+}
+
+type BatchWatchTicketRequest struct {
+	TicketIDs []int64 `json:"ticketIds"`
+	Watched   bool    `json:"watched"`
+}
+
+type AddTicketRelationRequest struct {
+	TicketID        int64  `json:"ticketId"`
+	RelatedTicketID int64  `json:"relatedTicketId"`
+	RelatedTicketNo string `json:"relatedTicketNo"`
+	RelationType    string `json:"relationType"`
+}
+
+type DeleteTicketRelationRequest struct {
+	TicketID   int64 `json:"ticketId"`
+	RelationID int64 `json:"relationId"`
+}
+
+type AddTicketCollaboratorRequest struct {
+	TicketID int64 `json:"ticketId"`
+	UserID   int64 `json:"userId"`
+}
+
+type DeleteTicketCollaboratorRequest struct {
+	TicketID       int64 `json:"ticketId"`
+	CollaboratorID int64 `json:"collaboratorId"`
+}
+
+type LinkTicketCustomerRequest struct {
+	TicketID   int64 `json:"ticketId"`
+	CustomerID int64 `json:"customerId"`
+}
+
+type SaveTicketViewRequest struct {
+	ID      int64          `json:"id"`
+	Name    string         `json:"name"`
+	Filters map[string]any `json:"filters"`
+}
+
+type DeleteTicketViewRequest struct {
+	ID int64 `json:"id"`
+}

internal/pkg/dto/response/admin_response.go

@@ -0,0 +1,58 @@
+package response
+
+import "cs-agent/internal/pkg/enums"
+
+type PermissionResponse struct {
+	ID        int64        `json:"id"`
+	Name      string       `json:"name"`
+	Code      string       `json:"code"`
+	Type      string       `json:"type"`
+	GroupName string       `json:"groupName"`
+	Method    string       `json:"method"`
+	ApiPath   string       `json:"apiPath"`
+	Status    enums.Status `json:"status"`
+	SortNo    int          `json:"sortNo"`
+}
+
+type RoleResponse struct {
+	ID          int64        `json:"id"`
+	Name        string       `json:"name"`
+	Code        string       `json:"code"`
+	Status      enums.Status `json:"status"`
+	IsSystem    bool         `json:"isSystem"`
+	SortNo      int          `json:"sortNo"`
+	Permissions []string     `json:"permissions,omitempty"`
+}
+
+type UserResponse struct {
+	ID          int64          `json:"id"`
+	Username    string         `json:"username"`
+	Nickname    string         `json:"nickname"`
+	Avatar      string         `json:"avatar"`
+	Mobile      string         `json:"mobile,omitempty"`
+	Email       string         `json:"email,omitempty"`
+	Status      enums.Status   `json:"status"`
+	LastLoginAt string         `json:"lastLoginAt,omitempty"`
+	LastLoginIP string         `json:"lastLoginIp,omitempty"`
+	Roles       []RoleResponse `json:"roles,omitempty"`
+	Permissions []string       `json:"permissions,omitempty"`
+}
+
+// CreateUserResultResponse 创建用户成功响应；password 仅在本次响应中返回一次。
+type CreateUserResultResponse struct {
+	User     *UserResponse `json:"user"`
+	Password string        `json:"password"`
+}
+
+type SessionResponse struct {
+	ID         int64  `json:"id"`
+	UserID     int64  `json:"userId"`
+	Username   string `json:"username,omitempty"`
+	TokenType  string `json:"tokenType"`
+	ClientType string `json:"clientType"`
+	ClientIP   string `json:"clientIp"`
+	UserAgent  string `json:"userAgent"`
+	ExpiredAt  string `json:"expiredAt"`
+	RevokedAt  string `json:"revokedAt,omitempty"`
+	LastSeenAt string `json:"lastSeenAt,omitempty"`
+}

internal/pkg/dto/response/agent_response.go

@@ -0,0 +1,44 @@
+package response
+
+import "cs-agent/internal/pkg/enums"
+
+type AgentProfileResponse struct {
+	ID                    int64               `json:"id"`
+	UserID                int64               `json:"userId"`
+	TeamID                int64               `json:"teamId"`
+	TeamName              string              `json:"teamName,omitempty"`
+	Username              string              `json:"username,omitempty"`
+	Nickname              string              `json:"nickname,omitempty"`
+	AgentCode             string              `json:"agentCode"`
+	DisplayName           string              `json:"displayName"`
+	Avatar                string              `json:"avatar"`
+	ServiceStatus         enums.ServiceStatus `json:"serviceStatus"`
+	MaxConcurrentCount    int                 `json:"maxConcurrentCount"`
+	PriorityLevel         int                 `json:"priorityLevel"`
+	AutoAssignEnabled     bool                `json:"autoAssignEnabled"`
+	ReceiveOfflineMessage bool                `json:"receiveOfflineMessage"`
+	LastOnlineAt          string              `json:"lastOnlineAt,omitempty"`
+	LastStatusAt          string              `json:"lastStatusAt,omitempty"`
+	Remark                string              `json:"remark"`
+}
+
+type AgentTeamResponse struct {
+	ID             int64        `json:"id"`
+	Name           string       `json:"name"`
+	LeaderUserID   int64        `json:"leaderUserId"`
+	LeaderUsername string       `json:"leaderUsername,omitempty"`
+	LeaderNickname string       `json:"leaderNickname,omitempty"`
+	Status         enums.Status `json:"status"`
+	Description    string       `json:"description"`
+	Remark         string       `json:"remark"`
+}
+
+type AgentTeamScheduleResponse struct {
+	ID         int64  `json:"id"`
+	TeamID     int64  `json:"teamId"`
+	TeamName   string `json:"teamName,omitempty"`
+	StartAt    string `json:"startAt"`
+	EndAt      string `json:"endAt"`
+	SourceType string `json:"sourceType"`
+	Remark     string `json:"remark"`
+}

internal/pkg/dto/response/ai_response.go

@@ -0,0 +1,100 @@
+package response
+
+import (
+	"cs-agent/internal/models"
+	"cs-agent/internal/pkg/enums"
+)
+
+type AIAgentTeamResponse struct {
+	ID   int64  `json:"id"`
+	Name string `json:"name"`
+}
+
+type AIAgentSkillResponse struct {
+	ID   int64  `json:"id"`
+	Code string `json:"code"`
+	Name string `json:"name"`
+}
+
+type AIAgentMCPToolResponse struct {
+	ServerCode  string            `json:"serverCode"`
+	ToolName    string            `json:"toolName"`
+	Title       string            `json:"title"`
+	Description string            `json:"description"`
+	Arguments   map[string]string `json:"arguments"`
+}
+
+type AIConfigResponse struct {
+	ID               int64             `json:"id"`
+	Name             string            `json:"name"`
+	Provider         enums.AIProvider  `json:"provider"`
+	BaseURL          string            `json:"baseUrl"`
+	APIKey           string            `json:"apiKey"`
+	ModelType        enums.AIModelType `json:"modelType"`
+	ModelName        string            `json:"modelName"`
+	Dimension        int               `json:"dimension"`
+	MaxContextTokens int               `json:"maxContextTokens"`
+	MaxOutputTokens  int               `json:"maxOutputTokens"`
+	TimeoutMS        int               `json:"timeoutMs"`
+	MaxRetryCount    int               `json:"maxRetryCount"`
+	RPMLimit         int               `json:"rpmLimit"`
+	TPMLimit         int               `json:"tpmLimit"`
+	Status           enums.Status      `json:"status"`
+	SortNo           int               `json:"sortNo"`
+	Remark           string            `json:"remark"`
+}
+
+func BuildAIConfigResponse(item *models.AIConfig) AIConfigResponse {
+	return AIConfigResponse{
+		ID:               item.ID,
+		Name:             item.Name,
+		Provider:         item.Provider,
+		BaseURL:          item.BaseURL,
+		APIKey:           item.APIKey,
+		ModelType:        item.ModelType,
+		ModelName:        item.ModelName,
+		Dimension:        item.Dimension,
+		MaxContextTokens: item.MaxContextTokens,
+		MaxOutputTokens:  item.MaxOutputTokens,
+		TimeoutMS:        item.TimeoutMS,
+		MaxRetryCount:    item.MaxRetryCount,
+		RPMLimit:         item.RPMLimit,
+		TPMLimit:         item.TPMLimit,
+		Status:           item.Status,
+		SortNo:           item.SortNo,
+		Remark:           item.Remark,
+	}
+}
+
+type AIAgentResponse struct {
+	ID                  int64                           `json:"id"`
+	Name                string                          `json:"name"`
+	Description         string                          `json:"description"`
+	Status              enums.Status                    `json:"status"`
+	StatusName          string                          `json:"statusName"`
+	AIConfigID          int64                           `json:"aiConfigId"`
+	AIConfigName        string                          `json:"aiConfigName"`
+	ServiceMode         enums.IMConversationServiceMode `json:"serviceMode"`
+	ServiceModeName     string                          `json:"serviceModeName"`
+	SystemPrompt        string                          `json:"systemPrompt"`
+	WelcomeMessage      string                          `json:"welcomeMessage"`
+	ReplyTimeoutSeconds int                             `json:"replyTimeoutSeconds"`
+	Teams               []AIAgentTeamResponse           `json:"teams"`
+	HandoffMode         enums.AIAgentHandoffMode        `json:"handoffMode"`
+	HandoffModeName     string                          `json:"handoffModeName"`
+	MaxAIReplyRounds    int                             `json:"maxAiReplyRounds"`
+	FallbackMode        enums.AIAgentFallbackMode       `json:"fallbackMode"`
+	FallbackModeName    string                          `json:"fallbackModeName"`
+	FallbackMessage     string                          `json:"fallbackMessage"`
+	KnowledgeIDs        []int64                         `json:"knowledgeIds"`
+	KnowledgeBaseNames  []string                        `json:"knowledgeBaseNames"`
+	SkillIDs            []int64                         `json:"skillIds"`
+	Skills              []AIAgentSkillResponse          `json:"skills"`
+	DirectTools         []AIAgentMCPToolResponse        `json:"directTools"`
+	SortNo              int                             `json:"sortNo"`
+	Remark              string                          `json:"remark"`
+	CreatedAt           string                          `json:"createdAt"`
+	UpdatedAt           string                          `json:"updatedAt"`
+	CreateUserName      string                          `json:"createUserName"`
+	UpdateUserName      string                          `json:"updateUserName"`
+}

internal/pkg/dto/response/asset_response.go

@@ -0,0 +1,21 @@
+package response
+
+import "cs-agent/internal/pkg/enums"
+
+type AssetResponse struct {
+	ID             int64               `json:"id"`
+	AssetID        string              `json:"assetId"`
+	Provider       enums.AssetProvider `json:"provider"`
+	Filename       string              `json:"filename"`
+	FileSize       int64               `json:"fileSize"`
+	MimeType       string              `json:"mimeType"`
+	Status         enums.AssetStatus   `json:"status"`
+	StorageKey     string              `json:"storageKey"`
+	URL            string              `json:"url"`
+	CreatedAt      string              `json:"createdAt"`
+	UpdatedAt      string              `json:"updatedAt"`
+	CreateUserID   int64               `json:"createUserId"`
+	CreateUserName string              `json:"createUserName"`
+	UpdateUserID   int64               `json:"updateUserId"`
+	UpdateUserName string              `json:"updateUserName"`
+}

internal/pkg/dto/response/auth_response.go

@@ -0,0 +1,21 @@
+package response
+
+import "cs-agent/internal/pkg/enums"
+
+type AuthUserResponse struct {
+	ID       int64        `json:"id"`
+	Username string       `json:"username"`
+	Nickname string       `json:"nickname"`
+	Avatar   string       `json:"avatar"`
+	Status   enums.Status `json:"status"`
+	Roles    []string     `json:"roles"`
+}
+
+type LoginResponse struct {
+	AccessToken  string            `json:"accessToken"`
+	RefreshToken string            `json:"refreshToken"`
+	ExpiresAt    string            `json:"expiresAt"`
+	User         *AuthUserResponse `json:"user"`
+	Permissions  []string          `json:"permissions"`
+	Roles        []string          `json:"roles"`
+}

internal/pkg/dto/response/channel_response.go

@@ -0,0 +1,34 @@
+package response
+
+import (
+	"cs-agent/internal/models"
+	"cs-agent/internal/pkg/enums"
+)
+
+type ChannelResponse struct {
+	ID          int64        `json:"id"`
+	ChannelType string       `json:"channelType"`
+	ChannelID   string       `json:"channelId"`
+	AIAgentID   int64        `json:"aiAgentId"`
+	AIAgentName string       `json:"aiAgentName,omitempty"`
+	Name        string       `json:"name"`
+	ConfigJSON  string       `json:"configJson"`
+	Status      enums.Status `json:"status"`
+	Remark      string       `json:"remark"`
+}
+
+func BuildChannelResponse(item *models.Channel) ChannelResponse {
+	if item == nil {
+		return ChannelResponse{}
+	}
+	return ChannelResponse{
+		ID:          item.ID,
+		ChannelType: item.ChannelType,
+		ChannelID:   item.ChannelID,
+		AIAgentID:   item.AIAgentID,
+		Name:        item.Name,
+		ConfigJSON:  item.ConfigJSON,
+		Status:      item.Status,
+		Remark:      item.Remark,
+	}
+}

internal/pkg/dto/response/company_response.go

@@ -0,0 +1,14 @@
+package response
+
+import "cs-agent/internal/pkg/enums"
+
+type CompanyResponse struct {
+	ID            int64        `json:"id"`
+	Name          string       `json:"name"`
+	Code          string       `json:"code"`
+	CustomerCount int64        `json:"customerCount"`
+	Status        enums.Status `json:"status"`
+	Remark        string       `json:"remark"`
+	CreatedAt     string       `json:"createdAt"`
+	UpdatedAt     string       `json:"updatedAt"`
+}

internal/pkg/dto/response/conversation_response.go

@@ -0,0 +1,53 @@
+package response
+
+import "cs-agent/internal/pkg/enums"
+
+type ConversationTagResponse struct {
+	ID   int64  `json:"id"`
+	Name string `json:"name"`
+}
+
+type ConversationParticipantResponse struct {
+	ID                    int64        `json:"id"`
+	ParticipantType       string       `json:"participantType"`
+	ParticipantID         int64        `json:"participantId"`
+	ExternalParticipantID string       `json:"externalParticipantId,omitempty"`
+	JoinedAt              string       `json:"joinedAt,omitempty"`
+	LeftAt                string       `json:"leftAt,omitempty"`
+	Status                enums.Status `json:"status"`
+}
+
+type ConversationResponse struct {
+	ID                        int64                           `json:"id"`
+	AIAgentID                 int64                           `json:"aiAgentId"`
+	CustomerID                int64                           `json:"customerId"`
+	ExternalSource            enums.ExternalSource            `json:"externalSource"`
+	ExternalID                string                          `json:"externalId"`
+	Subject                   string                          `json:"subject"`
+	Status                    enums.IMConversationStatus      `json:"status"`
+	ServiceMode               enums.IMConversationServiceMode `json:"serviceMode"`
+	Priority                  int                             `json:"priority"`
+	CurrentAssigneeID         int64                           `json:"currentAssigneeId"`
+	CurrentAssigneeName       string                          `json:"currentAssigneeName,omitempty"`
+	LastMessageID             int64                           `json:"lastMessageId"`
+	LastMessageAt             string                          `json:"lastMessageAt,omitempty"`
+	LastActiveAt              string                          `json:"lastActiveAt,omitempty"`
+	LastMessageSummary        string                          `json:"lastMessageSummary,omitempty"`
+	CustomerUnreadCount       int                             `json:"customerUnreadCount"`
+	AgentUnreadCount          int                             `json:"agentUnreadCount"`
+	CustomerLastReadMessageID int64                           `json:"customerLastReadMessageId"`
+	CustomerLastReadSeqNo     int64                           `json:"customerLastReadSeqNo"`
+	CustomerLastReadAt        string                          `json:"customerLastReadAt,omitempty"`
+	AgentLastReadMessageID    int64                           `json:"agentLastReadMessageId"`
+	AgentLastReadSeqNo        int64                           `json:"agentLastReadSeqNo"`
+	AgentLastReadAt           string                          `json:"agentLastReadAt,omitempty"`
+	ClosedAt                  string                          `json:"closedAt,omitempty"`
+	ClosedBy                  int64                           `json:"closedBy"`
+	ClosedByName              string                          `json:"closedByName,omitempty"`
+	CloseReason               string                          `json:"closeReason,omitempty"`
+}
+
+type ConversationDetailResponse struct {
+	ConversationResponse
+	Participants []ConversationParticipantResponse `json:"participants,omitempty"`
+}

internal/pkg/dto/response/customer_contact_response.go

@@ -0,0 +1,18 @@
+package response
+
+import "cs-agent/internal/pkg/enums"
+
+type CustomerContactResponse struct {
+	ID           int64             `json:"id"`
+	CustomerID   int64             `json:"customerId"`
+	ContactType  enums.ContactType `json:"contactType"`
+	ContactValue string            `json:"contactValue"`
+	IsPrimary    bool              `json:"isPrimary"`
+	IsVerified   bool              `json:"isVerified"`
+	VerifiedAt   string            `json:"verifiedAt,omitempty"`
+	Source       string            `json:"source"`
+	Status       enums.Status      `json:"status"`
+	Remark       string            `json:"remark"`
+	CreatedAt    string            `json:"createdAt"`
+	UpdatedAt    string            `json:"updatedAt"`
+}

internal/pkg/dto/response/customer_response.go

@@ -0,0 +1,18 @@
+package response
+
+import "cs-agent/internal/pkg/enums"
+
+type CustomerResponse struct {
+	ID            int64            `json:"id"`
+	Name          string           `json:"name"`
+	Gender        enums.Gender     `json:"gender"`
+	CompanyID     int64            `json:"companyId"`
+	Company       *CompanyResponse `json:"company"`
+	LastActiveAt  string           `json:"lastActiveAt"`
+	PrimaryMobile string           `json:"primaryMobile"`
+	PrimaryEmail  string           `json:"primaryEmail"`
+	Status        enums.Status     `json:"status"`
+	Remark        string           `json:"remark"`
+	CreatedAt     string           `json:"createdAt"`
+	UpdatedAt     string           `json:"updatedAt"`
+}

internal/pkg/dto/response/dashboard_response.go

@@ -0,0 +1,83 @@
+package response
+
+type DashboardOverviewResponse struct {
+	Range             string                        `json:"range"`
+	GeneratedAt       string                        `json:"generatedAt"`
+	Summary           DashboardSummaryResponse      `json:"summary"`
+	ConversationStats DashboardSectionStatsResponse `json:"conversationStats"`
+	AgentStats        DashboardAgentStatsResponse   `json:"agentStats"`
+	AIStats           DashboardAIStatsResponse      `json:"aiStats"`
+	Alerts            []DashboardAlertResponse      `json:"alerts"`
+	QuickLinks        []DashboardQuickLinkResponse  `json:"quickLinks"`
+}
+
+type DashboardSummaryResponse struct {
+	TodayNewConversations        int64   `json:"todayNewConversations"`
+	ProcessingConversations      int64   `json:"processingConversations"`
+	PendingDispatchConversations int64   `json:"pendingDispatchConversations"`
+	OnlineAgents                 int64   `json:"onlineAgents"`
+	AIServiceRate                float64 `json:"aiServiceRate"`
+}
+
+type DashboardSectionStatsResponse struct {
+	StatusDistribution []DashboardStatusDistributionItem `json:"statusDistribution"`
+	Trend              []DashboardTrendItem              `json:"trend"`
+}
+
+type DashboardStatusDistributionItem struct {
+	Status int    `json:"status"`
+	Label  string `json:"label"`
+	Count  int64  `json:"count"`
+}
+
+type DashboardTrendItem struct {
+	Date        string `json:"date"`
+	NewCount    int64  `json:"newCount"`
+	ClosedCount int64  `json:"closedCount"`
+}
+
+type DashboardAgentStatsResponse struct {
+	OnlineAgents  int64                       `json:"onlineAgents"`
+	BusyAgents    int64                       `json:"busyAgents"`
+	OfflineAgents int64                       `json:"offlineAgents"`
+	TeamLoads     []DashboardTeamLoadResponse `json:"teamLoads"`
+}
+
+type DashboardTeamLoadResponse struct {
+	TeamID                  int64   `json:"teamId"`
+	TeamName                string  `json:"teamName"`
+	TotalAgents             int64   `json:"totalAgents"`
+	OnlineAgents            int64   `json:"onlineAgents"`
+	BusyAgents              int64   `json:"busyAgents"`
+	OfflineAgents           int64   `json:"offlineAgents"`
+	WaitingConversations    int64   `json:"waitingConversations"`
+	ProcessingConversations int64   `json:"processingConversations"`
+	MaxConcurrentCapacity   int64   `json:"maxConcurrentCapacity"`
+	LoadRate                float64 `json:"loadRate"`
+	HasScheduleNow          bool    `json:"hasScheduleNow"`
+}
+
+type DashboardAIStatsResponse struct {
+	EnabledAIAgents                 int64   `json:"enabledAiAgents"`
+	EnabledChannels                 int64   `json:"enabledChannels"`
+	TodayKnowledgeRetrieves         int64   `json:"todayKnowledgeRetrieves"`
+	TodayKnowledgeRetrieveFailCount int64   `json:"todayKnowledgeRetrieveFailCount"`
+	TodayKnowledgeRetrieveFailRate  float64 `json:"todayKnowledgeRetrieveFailRate"`
+	TodaySkillRunFailCount          int64   `json:"todaySkillRunFailCount"`
+	TodayAIHandoffCount             int64   `json:"todayAiHandoffCount"`
+}
+
+type DashboardAlertResponse struct {
+	ID          string `json:"id"`
+	Level       string `json:"level"`
+	Title       string `json:"title"`
+	Description string `json:"description"`
+	Count       int64  `json:"count"`
+	Link        string `json:"link"`
+}
+
+type DashboardQuickLinkResponse struct {
+	Title       string `json:"title"`
+	Description string `json:"description"`
+	Link        string `json:"link"`
+}

internal/pkg/dto/response/knowledge_response.go

@@ -0,0 +1,204 @@
+package response
+
+import (
+	"cs-agent/internal/pkg/enums"
+	"time"
+)
+
+type KnowledgeBaseResponse struct {
+	ID                    int64        `json:"id"`
+	Name                  string       `json:"name"`
+	Description           string       `json:"description"`
+	KnowledgeType         string       `json:"knowledgeType"`
+	KnowledgeTypeName     string       `json:"knowledgeTypeName"`
+	Status                enums.Status `json:"status"`
+	StatusName            string       `json:"statusName"`
+	DefaultTopK           int          `json:"defaultTopK"`
+	DefaultScoreThreshold float64      `json:"defaultScoreThreshold"`
+	DefaultRerankLimit    int          `json:"defaultRerankLimit"`
+	ChunkProvider         string       `json:"chunkProvider"`
+	ChunkTargetTokens     int          `json:"chunkTargetTokens"`
+	ChunkMaxTokens        int          `json:"chunkMaxTokens"`
+	ChunkOverlapTokens    int          `json:"chunkOverlapTokens"`
+	AnswerMode            int          `json:"answerMode"`
+	AnswerModeName        string       `json:"answerModeName"`
+	FallbackMode          int          `json:"fallbackMode"`
+	FallbackModeName      string       `json:"fallbackModeName"`
+	DocumentCount         int64        `json:"documentCount"`
+	FAQCount              int64        `json:"faqCount"`
+	Remark                string       `json:"remark"`
+	CreatedAt             time.Time    `json:"createdAt"`
+	UpdatedAt             time.Time    `json:"updatedAt"`
+	CreateUserName        string       `json:"createUserName"`
+	UpdateUserName        string       `json:"updateUserName"`
+}
+
+type KnowledgeDocumentResponse struct {
+	ID                int64                              `json:"id"`
+	KnowledgeBaseID   int64                              `json:"knowledgeBaseId"`
+	KnowledgeBaseName string                             `json:"knowledgeBaseName,omitempty"`
+	Title             string                             `json:"title"`
+	ContentType       enums.KnowledgeDocumentContentType `json:"contentType"`
+	Content           string                             `json:"content"`
+	Status            enums.Status                       `json:"status"`
+	StatusName        string                             `json:"statusName"`
+	IndexStatus       enums.KnowledgeDocumentIndexStatus `json:"indexStatus"`
+	IndexStatusName   string                             `json:"indexStatusName"`
+	IndexedAt         *time.Time                         `json:"indexedAt"`
+	IndexError        string                             `json:"indexError"`
+	ContentHash       string                             `json:"contentHash"`
+	CreatedAt         time.Time                          `json:"createdAt"`
+	UpdatedAt         time.Time                          `json:"updatedAt"`
+	CreateUserName    string                             `json:"createUserName"`
+	UpdateUserName    string                             `json:"updateUserName"`
+}
+
+type KnowledgeFAQResponse struct {
+	ID                int64                              `json:"id"`
+	KnowledgeBaseID   int64                              `json:"knowledgeBaseId"`
+	KnowledgeBaseName string                             `json:"knowledgeBaseName,omitempty"`
+	Question          string                             `json:"question"`
+	Answer            string                             `json:"answer"`
+	SimilarQuestions  []string                           `json:"similarQuestions"`
+	Status            enums.Status                       `json:"status"`
+	StatusName        string                             `json:"statusName"`
+	IndexStatus       enums.KnowledgeDocumentIndexStatus `json:"indexStatus"`
+	IndexStatusName   string                             `json:"indexStatusName"`
+	IndexedAt         *time.Time                         `json:"indexedAt"`
+	IndexError        string                             `json:"indexError"`
+	Remark            string                             `json:"remark"`
+	CreatedAt         time.Time                          `json:"createdAt"`
+	UpdatedAt         time.Time                          `json:"updatedAt"`
+	CreateUserName    string                             `json:"createUserName"`
+	UpdateUserName    string                             `json:"updateUserName"`
+}
+
+type KnowledgeSearchResult struct {
+	KnowledgeBaseID int64   `json:"knowledgeBaseId"`
+	ChunkID         int64   `json:"chunkId"`
+	DocumentID      int64   `json:"documentId"`
+	DocumentTitle   string  `json:"documentTitle"`
+	FaqID           int64   `json:"faqId"`
+	FaqQuestion     string  `json:"faqQuestion"`
+	ChunkNo         int     `json:"chunkNo"`
+	Title           string  `json:"title"`
+	SectionPath     string  `json:"sectionPath"`
+	Content         string  `json:"content"`
+	Score           float64 `json:"score"`
+	RerankScore     float64 `json:"rerankScore"`
+}
+
+type KnowledgeSearchResponse struct {
+	Question  string                  `json:"question"`
+	Results   []KnowledgeSearchResult `json:"results"`
+	HitCount  int                     `json:"hitCount"`
+	LatencyMs int64                   `json:"latencyMs"`
+}
+
+type KnowledgeAnswerResponse struct {
+	Question         string                  `json:"question"`
+	RewriteQuestion  string                  `json:"rewriteQuestion,omitempty"`
+	Answer           string                  `json:"answer"`
+	AnswerStatus     int                     `json:"answerStatus"`
+	AnswerStatusName string                  `json:"answerStatusName"`
+	Citations        []KnowledgeCitation     `json:"citations"`
+	Hits             []KnowledgeSearchResult `json:"hits"`
+	HitCount         int                     `json:"hitCount"`
+	TopScore         float64                 `json:"topScore"`
+	LatencyMs        int64                   `json:"latencyMs"`
+	RetrieveMs       int64                   `json:"retrieveMs"`
+	GenerateMs       int64                   `json:"generateMs"`
+	PromptTokens     int                     `json:"promptTokens"`
+	CompletionTokens int                     `json:"completionTokens"`
+	ModelName        string                  `json:"modelName"`
+	RetrieveLogID    int64                   `json:"retrieveLogId"`
+}
+
+type KnowledgeCitation struct {
+	DocumentID    int64   `json:"documentId"`
+	DocumentTitle string  `json:"documentTitle"`
+	FaqID         int64   `json:"faqId"`
+	FaqQuestion   string  `json:"faqQuestion"`
+	ChunkNo       int     `json:"chunkNo"`
+	Title         string  `json:"title"`
+	SectionPath   string  `json:"sectionPath"`
+	Snippet       string  `json:"snippet"`
+	Score         float64 `json:"score"`
+}
+
+type KnowledgeRetrieveLogResponse struct {
+	ID                 int64     `json:"id"`
+	KnowledgeBaseID    int64     `json:"knowledgeBaseId"`
+	KnowledgeBaseName  string    `json:"knowledgeBaseName,omitempty"`
+	Channel            string    `json:"channel"`
+	ChannelName        string    `json:"channelName"`
+	Scene              string    `json:"scene"`
+	SceneName          string    `json:"sceneName"`
+	SessionID          string    `json:"sessionId"`
+	ConversationID     int64     `json:"conversationId"`
+	RequestID          string    `json:"requestId"`
+	Question           string    `json:"question"`
+	RewriteQuestion    string    `json:"rewriteQuestion"`
+	Answer             string    `json:"answer"`
+	AnswerStatus       int       `json:"answerStatus"`
+	AnswerStatusName   string    `json:"answerStatusName"`
+	HitCount           int       `json:"hitCount"`
+	TopScore           float64   `json:"topScore"`
+	ChunkProvider      string    `json:"chunkProvider"`
+	ChunkTargetTokens  int       `json:"chunkTargetTokens"`
+	ChunkMaxTokens     int       `json:"chunkMaxTokens"`
+	ChunkOverlapTokens int       `json:"chunkOverlapTokens"`
+	RerankEnabled      bool      `json:"rerankEnabled"`
+	RerankLimit        int       `json:"rerankLimit"`
+	CitationCount      int       `json:"citationCount"`
+	UsedChunkCount     int       `json:"usedChunkCount"`
+	LatencyMs          int64     `json:"latencyMs"`
+	RetrieveMs         int64     `json:"retrieveMs"`
+	GenerateMs         int64     `json:"generateMs"`
+	PromptTokens       int       `json:"promptTokens"`
+	CompletionTokens   int       `json:"completionTokens"`
+	ModelName          string    `json:"modelName"`
+	TraceData          string    `json:"traceData"`
+	CreatedAt          time.Time `json:"createdAt"`
+}
+
+type KnowledgeRetrieveHitResponse struct {
+	ID              int64     `json:"id"`
+	RetrieveLogID   int64     `json:"retrieveLogId"`
+	KnowledgeBaseID int64     `json:"knowledgeBaseId"`
+	ChunkID         int64     `json:"chunkId"`
+	DocumentID      int64     `json:"documentId"`
+	DocumentTitle   string    `json:"documentTitle"`
+	FaqID           int64     `json:"faqId"`
+	FaqQuestion     string    `json:"faqQuestion"`
+	ChunkNo         int       `json:"chunkNo"`
+	Title           string    `json:"title"`
+	SectionPath     string    `json:"sectionPath"`
+	ChunkType       string    `json:"chunkType"`
+	ChunkTypeName   string    `json:"chunkTypeName"`
+	Provider        string    `json:"provider"`
+	RankNo          int       `json:"rankNo"`
+	Score           float64   `json:"score"`
+	RerankScore     float64   `json:"rerankScore"`
+	UsedInAnswer    bool      `json:"usedInAnswer"`
+	IsCitation      bool      `json:"isCitation"`
+	Snippet         string    `json:"snippet"`
+	CreatedAt       time.Time `json:"createdAt"`
+}
+
+type KnowledgeRetrieveLogDetailResponse struct {
+	Log  KnowledgeRetrieveLogResponse   `json:"log"`
+	Hits []KnowledgeRetrieveHitResponse `json:"hits"`
+}
+
+type KnowledgeFeedbackResponse struct {
+	ID               int64     `json:"id"`
+	RetrieveLogID    int64     `json:"retrieveLogId"`
+	FeedbackType     int       `json:"feedbackType"`
+	FeedbackTypeName string    `json:"feedbackTypeName"`
+	FeedbackReason   string    `json:"feedbackReason"`
+	UserID           int64     `json:"userId"`
+	AgentID          int64     `json:"agentId"`
+	Remark           string    `json:"remark"`
+	CreatedAt        time.Time `json:"createdAt"`
+}

internal/pkg/dto/response/mcp_response.go

@@ -0,0 +1,101 @@
+package response
+
+import "cs-agent/internal/ai/mcps"
+
+type MCPConnectionResponse struct {
+	ServerCode string `json:"serverCode"`
+	Endpoint   string `json:"endpoint"`
+	Protocol   string `json:"protocol"`
+	ServerName string `json:"serverName"`
+	Version    string `json:"version"`
+}
+
+func BuildMCPConnectionResponse(item *mcps.ConnectionResult) *MCPConnectionResponse {
+	if item == nil {
+		return nil
+	}
+	return &MCPConnectionResponse{
+		ServerCode: item.ServerCode,
+		Endpoint:   item.Endpoint,
+		Protocol:   item.Protocol,
+		ServerName: item.ServerName,
+		Version:    item.Version,
+	}
+}
+
+type MCPServerInfoResponse struct {
+	Code      string `json:"code"`
+	Enabled   bool   `json:"enabled"`
+	Endpoint  string `json:"endpoint"`
+	TimeoutMS int    `json:"timeoutMs"`
+}
+
+func BuildMCPServerInfoResponses(items []mcps.ServerInfo) []MCPServerInfoResponse {
+	ret := make([]MCPServerInfoResponse, 0, len(items))
+	for _, item := range items {
+		ret = append(ret, MCPServerInfoResponse{
+			Code:      item.Code,
+			Enabled:   item.Enabled,
+			Endpoint:  item.Endpoint,
+			TimeoutMS: item.TimeoutMS,
+		})
+	}
+	return ret
+}
+
+type MCPToolInfoResponse struct {
+	Name         string `json:"name"`
+	Title        string `json:"title"`
+	Description  string `json:"description"`
+	InputSchema  any    `json:"inputSchema"`
+	OutputSchema any    `json:"outputSchema,omitempty"`
+}
+
+func BuildMCPToolInfoResponses(items []mcps.ToolInfo) []MCPToolInfoResponse {
+	ret := make([]MCPToolInfoResponse, 0, len(items))
+	for _, item := range items {
+		ret = append(ret, MCPToolInfoResponse{
+			Name:         item.Name,
+			Title:        item.Title,
+			Description:  item.Description,
+			InputSchema:  item.InputSchema,
+			OutputSchema: item.OutputSchema,
+		})
+	}
+	return ret
+}
+
+type MCPToolResultContentResponse struct {
+	Type string `json:"type"`
+	Text string `json:"text,omitempty"`
+	Data any    `json:"data,omitempty"`
+}
+
+type MCPCallToolResponse struct {
+	ServerCode        string                         `json:"serverCode"`
+	ToolName          string                         `json:"toolName"`
+	IsError           bool                           `json:"isError"`
+	Content           []MCPToolResultContentResponse `json:"content"`
+	StructuredContent any                            `json:"structuredContent,omitempty"`
+}
+
+func BuildMCPCallToolResponse(item *mcps.ToolCallResult) *MCPCallToolResponse {
+	if item == nil {
+		return nil
+	}
+	content := make([]MCPToolResultContentResponse, 0, len(item.Content))
+	for _, c := range item.Content {
+		content = append(content, MCPToolResultContentResponse{
+			Type: c.Type,
+			Text: c.Text,
+			Data: c.Data,
+		})
+	}
+	return &MCPCallToolResponse{
+		ServerCode:        item.ServerCode,
+		ToolName:          item.ToolName,
+		IsError:           item.IsError,
+		Content:           content,
+		StructuredContent: item.StructuredContent,
+	}
+}

internal/pkg/dto/response/message_response.go

@@ -0,0 +1,27 @@
+package response
+
+import "cs-agent/internal/pkg/enums"
+
+type MessageResponse struct {
+	ID              int64               `json:"id"`
+	ConversationID  int64               `json:"conversationId"`
+	ClientMsgID     string              `json:"clientMsgId,omitempty"`
+	SenderType      enums.IMSenderType  `json:"senderType"`
+	SenderID        int64               `json:"senderId"`
+	SenderName      string              `json:"senderName,omitempty"`
+	SenderAvatar    string              `json:"senderAvatar,omitempty"`
+	MessageType     enums.IMMessageType `json:"messageType"`
+	Content         string              `json:"content"`
+	Payload         string              `json:"payload,omitempty"`
+	SeqNo           int64               `json:"seqNo"`
+	SendStatus      int                 `json:"sendStatus"`
+	SentAt          string              `json:"sentAt,omitempty"`
+	DeliveredAt     string              `json:"deliveredAt,omitempty"`
+	ReadAt          string              `json:"readAt,omitempty"`
+	CustomerRead    bool                `json:"customerRead"`
+	CustomerReadAt  string              `json:"customerReadAt,omitempty"`
+	AgentRead       bool                `json:"agentRead"`
+	AgentReadAt     string              `json:"agentReadAt,omitempty"`
+	RecalledAt      string              `json:"recalledAt,omitempty"`
+	QuotedMessageID int64               `json:"quotedMessageId,omitempty"`
+}

internal/pkg/dto/response/quick_reply_response.go

@@ -0,0 +1,13 @@
+package response
+
+import "cs-agent/internal/pkg/enums"
+
+type QuickReplyResponse struct {
+	ID        int64        `json:"id"`
+	GroupName string       `json:"groupName"`
+	Title     string       `json:"title"`
+	Content   string       `json:"content"`
+	Status    enums.Status `json:"status"`
+	SortNo    int          `json:"sortNo"`
+	CreatedBy int64        `json:"createdBy"`
+}

internal/pkg/dto/response/skill_response.go

@@ -0,0 +1,51 @@
+package response
+
+import "time"
+
+type SkillDefinitionResponse struct {
+	ID                int64     `json:"id"`
+	Code              string    `json:"code"`
+	Name              string    `json:"name"`
+	Description       string    `json:"description"`
+	Prompt            string    `json:"prompt"`
+	ExecutionMode     string    `json:"executionMode"`
+	ExecutionModeName string    `json:"executionModeName"`
+	ExecutionConfig   string    `json:"executionConfig"`
+	Priority          int       `json:"priority"`
+	Status            int       `json:"status"`
+	StatusName        string    `json:"statusName"`
+	Remark            string    `json:"remark"`
+	CreatedAt         time.Time `json:"createdAt"`
+	UpdatedAt         time.Time `json:"updatedAt"`
+	CreateUserName    string    `json:"createUserName"`
+	UpdateUserName    string    `json:"updateUserName"`
+}
+
+type SkillDebugRunResponse struct {
+	SkillCode      string `json:"skillCode"`
+	SkillName      string `json:"skillName"`
+	ReplyText      string `json:"replyText"`
+	RunLogID       int64  `json:"runLogId"`
+	TraceData      string `json:"traceData"`
+	ConversationID int64  `json:"conversationId"`
+	AIAgentID      int64  `json:"aiAgentId"`
+}
+
+type AgentRunLogResponse struct {
+	ID               int64  `json:"id"`
+	ConversationID   int64  `json:"conversationId"`
+	MessageID        int64  `json:"messageId"`
+	AIAgentID        int64  `json:"aiAgentId"`
+	AIConfigID       int64  `json:"aiConfigId"`
+	UserMessage      string `json:"userMessage"`
+	PlannedAction    string `json:"plannedAction"`
+	PlannedSkillCode string `json:"plannedSkillCode"`
+	PlannedToolCode  string `json:"plannedToolCode"`
+	PlanReason       string `json:"planReason"`
+	FinalAction      string `json:"finalAction"`
+	ReplyText        string `json:"replyText"`
+	ErrorMessage     string `json:"errorMessage"`
+	LatencyMs        int64  `json:"latencyMs"`
+	TraceData        string `json:"traceData"`
+	CreatedAt        string `json:"createdAt"`
+}

internal/pkg/dto/response/tag_response.go

@@ -0,0 +1,26 @@
+package response
+
+import "cs-agent/internal/pkg/enums"
+
+type TagResponse struct {
+	ID        int64        `json:"id"`
+	ParentID  int64        `json:"parentId"`
+	Name      string       `json:"name"`
+	Remark    string       `json:"remark"`
+	SortNo    int          `json:"sortNo"`
+	Status    enums.Status `json:"status"`
+	CreatedAt string       `json:"createdAt"`
+	UpdatedAt string       `json:"updatedAt"`
+}
+
+type TagTreeResponse struct {
+	ID        int64              `json:"id"`
+	ParentID  int64              `json:"parentId"`
+	Name      string             `json:"name"`
+	Remark    string             `json:"remark"`
+	SortNo    int                `json:"sortNo"`
+	Status    enums.Status       `json:"status"`
+	CreatedAt string             `json:"createdAt"`
+	UpdatedAt string             `json:"updatedAt"`
+	Children  []*TagTreeResponse `json:"children"`
+}

internal/pkg/dto/response/ticket_config_response.go

@@ -0,0 +1,22 @@
+package response
+
+import "cs-agent/internal/pkg/enums"
+
+type TicketResolutionCodeResponse struct {
+	ID     int64        `json:"id"`
+	Name   string       `json:"name"`
+	Code   string       `json:"code"`
+	SortNo int          `json:"sortNo"`
+	Status enums.Status `json:"status"`
+	Remark string       `json:"remark"`
+}
+
+type TicketPriorityConfigResponse struct {
+	ID                   int64        `json:"id"`
+	Name                 string       `json:"name"`
+	SortNo               int          `json:"sortNo"`
+	FirstResponseMinutes int          `json:"firstResponseMinutes"`
+	ResolutionMinutes    int          `json:"resolutionMinutes"`
+	Status               enums.Status `json:"status"`
+	Remark               string       `json:"remark"`
+}

internal/pkg/dto/response/ticket_response.go

@@ -0,0 +1,151 @@
+package response
+
+import "cs-agent/internal/pkg/enums"
+
+type TicketSLAResponse struct {
+	SLAType       enums.TicketSLAType   `json:"slaType"`
+	TargetMinutes int                   `json:"targetMinutes"`
+	Status        enums.TicketSLAStatus `json:"status"`
+	StartedAt     string                `json:"startedAt,omitempty"`
+	PausedAt      string                `json:"pausedAt,omitempty"`
+	StoppedAt     string                `json:"stoppedAt,omitempty"`
+	BreachedAt    string                `json:"breachedAt,omitempty"`
+	ElapsedMin    int                   `json:"elapsedMin"`
+}
+
+type TicketWatcherResponse struct {
+	ID       int64  `json:"id"`
+	UserID   int64  `json:"userId"`
+	UserName string `json:"userName,omitempty"`
+}
+
+type TicketCommentResponse struct {
+	ID          int64                   `json:"id"`
+	TicketID    int64                   `json:"ticketId"`
+	CommentType enums.TicketCommentType `json:"commentType"`
+	AuthorType  enums.IMSenderType      `json:"authorType"`
+	AuthorID    int64                   `json:"authorId"`
+	AuthorName  string                  `json:"authorName,omitempty"`
+	ContentType string                  `json:"contentType"`
+	Content     string                  `json:"content"`
+	Payload     string                  `json:"payload,omitempty"`
+	CreatedAt   string                  `json:"createdAt,omitempty"`
+}
+
+type TicketEventLogResponse struct {
+	ID           int64                 `json:"id"`
+	TicketID     int64                 `json:"ticketId"`
+	EventType    enums.TicketEventType `json:"eventType"`
+	OperatorType enums.IMSenderType    `json:"operatorType"`
+	OperatorID   int64                 `json:"operatorId"`
+	OperatorName string                `json:"operatorName,omitempty"`
+	OldValue     string                `json:"oldValue,omitempty"`
+	NewValue     string                `json:"newValue,omitempty"`
+	Content      string                `json:"content,omitempty"`
+	Payload      string                `json:"payload,omitempty"`
+	CreatedAt    string                `json:"createdAt,omitempty"`
+}
+
+type TicketResponse struct {
+	ID                  int64                `json:"id"`
+	TicketNo            string               `json:"ticketNo"`
+	Title               string               `json:"title"`
+	Description         string               `json:"description"`
+	Source              enums.TicketSource   `json:"source"`
+	Channel             string               `json:"channel"`
+	CustomerID          int64                `json:"customerId"`
+	ConversationID      int64                `json:"conversationId"`
+	Tags                []TagResponse        `json:"tags,omitempty"`
+	Type                string               `json:"type"`
+	Priority            int64                `json:"priority"`
+	PriorityName        string               `json:"priorityName,omitempty"`
+	Severity            enums.TicketSeverity `json:"severity"`
+	Status              enums.TicketStatus   `json:"status"`
+	CurrentTeamID       int64                `json:"currentTeamId"`
+	CurrentTeamName     string               `json:"currentTeamName,omitempty"`
+	CurrentAssigneeID   int64                `json:"currentAssigneeId"`
+	CurrentAssigneeName string               `json:"currentAssigneeName,omitempty"`
+	WatchedByMe         bool                 `json:"watchedByMe"`
+	PendingReason       string               `json:"pendingReason,omitempty"`
+	CloseReason         string               `json:"closeReason,omitempty"`
+	ResolutionCode      string               `json:"resolutionCode,omitempty"`
+	ResolutionCodeName  string               `json:"resolutionCodeName,omitempty"`
+	ResolutionSummary   string               `json:"resolutionSummary,omitempty"`
+	FirstResponseAt     string               `json:"firstResponseAt,omitempty"`
+	ResolvedAt          string               `json:"resolvedAt,omitempty"`
+	ClosedAt            string               `json:"closedAt,omitempty"`
+	DueAt               string               `json:"dueAt,omitempty"`
+	NextReplyDeadlineAt string               `json:"nextReplyDeadlineAt,omitempty"`
+	ResolveDeadlineAt   string               `json:"resolveDeadlineAt,omitempty"`
+	ReopenedCount       int                  `json:"reopenedCount"`
+	CreatedAt           string               `json:"createdAt,omitempty"`
+	UpdatedAt           string               `json:"updatedAt,omitempty"`
+	Customer            *CustomerResponse    `json:"customer,omitempty"`
+	SLA                 []TicketSLAResponse  `json:"sla,omitempty"`
+}
+
+type TicketDetailResponse struct {
+	Ticket         TicketResponse               `json:"ticket"`
+	Watchers       []TicketWatcherResponse      `json:"watchers,omitempty"`
+	Collaborators  []TicketCollaboratorResponse `json:"collaborators,omitempty"`
+	Comments       []TicketCommentResponse      `json:"comments,omitempty"`
+	Events         []TicketEventLogResponse     `json:"events,omitempty"`
+	RelatedTickets []TicketRelationResponse     `json:"relatedTickets,omitempty"`
+}
+
+type TicketSummaryResponse struct {
+	All             int64 `json:"all"`
+	Mine            int64 `json:"mine"`
+	Watching        int64 `json:"watching"`
+	Collaboration   int64 `json:"collaboration"`
+	Participating   int64 `json:"participating"`
+	Mentioned       int64 `json:"mentioned"`
+	Unassigned      int64 `json:"unassigned"`
+	PendingCustomer int64 `json:"pendingCustomer"`
+	PendingInternal int64 `json:"pendingInternal"`
+	Overdue         int64 `json:"overdue"`
+}
+
+type TicketRiskReasonResponse struct {
+	Code        string `json:"code"`
+	Title       string `json:"title"`
+	Description string `json:"description"`
+	Count       int64  `json:"count"`
+}
+
+type TicketRiskOverviewResponse struct {
+	Overdue         int64                      `json:"overdue"`
+	HighRisk        int64                      `json:"highRisk"`
+	Unassigned      int64                      `json:"unassigned"`
+	PendingInternal int64                      `json:"pendingInternal"`
+	PendingCustomer int64                      `json:"pendingCustomer"`
+	RiskWindowMins  int                        `json:"riskWindowMins"`
+	Reasons         []TicketRiskReasonResponse `json:"reasons,omitempty"`
+}
+
+type TicketRelationResponse struct {
+	ID                  int64                    `json:"id"`
+	TicketID            int64                    `json:"ticketId"`
+	RelatedTicketID     int64                    `json:"relatedTicketId"`
+	RelationType        enums.TicketRelationType `json:"relationType"`
+	RelatedTicketNo     string                   `json:"relatedTicketNo,omitempty"`
+	RelatedTicketTitle  string                   `json:"relatedTicketTitle,omitempty"`
+	RelatedTicketStatus enums.TicketStatus       `json:"relatedTicketStatus,omitempty"`
+	CurrentTeamName     string                   `json:"currentTeamName,omitempty"`
+	CurrentAssigneeName string                   `json:"currentAssigneeName,omitempty"`
+	UpdatedAt           string                   `json:"updatedAt,omitempty"`
+}
+
+type TicketCollaboratorResponse struct {
+	ID       int64  `json:"id"`
+	UserID   int64  `json:"userId"`
+	UserName string `json:"userName,omitempty"`
+	TeamName string `json:"teamName,omitempty"`
+}
+
+type TicketViewResponse struct {
+	ID      int64          `json:"id"`
+	Name    string         `json:"name"`
+	Filters map[string]any `json:"filters,omitempty"`
+	SortNo  int            `json:"sortNo"`
+}

internal/pkg/dto/response/widget_response.go

@@ -0,0 +1,5 @@
+package response
+
+type WidgetConfigResponse struct {
+	ChannelID string `json:"channelId"`
+}