Init

internal/pkg/enums/im.go

@@ -0,0 +1,266 @@
+package enums
+
+type IMConversationStatus int
+
+const (
+	IMConversationStatusPending IMConversationStatus = 1
+	IMConversationStatusActive  IMConversationStatus = 2
+	IMConversationStatusClosed  IMConversationStatus = 3
+)
+
+var imConversationStatusLabelMap = map[IMConversationStatus]string{
+	IMConversationStatusPending: "待接入",
+	IMConversationStatusActive:  "处理中",
+	IMConversationStatusClosed:  "已关闭",
+}
+
+var IMConversationStatusValues = []IMConversationStatus{
+	IMConversationStatusPending,
+	IMConversationStatusActive,
+	IMConversationStatusClosed,
+}
+
+func GetIMConversationStatusLabel(status IMConversationStatus) string {
+	return imConversationStatusLabelMap[status]
+}
+
+type IMConversationServiceMode int
+
+const (
+	IMConversationServiceModeAIOnly    IMConversationServiceMode = 1
+	IMConversationServiceModeHumanOnly IMConversationServiceMode = 2
+	IMConversationServiceModeAIFirst   IMConversationServiceMode = 3
+)
+
+var IMConversationServiceModeValues = []IMConversationServiceMode{
+	IMConversationServiceModeAIOnly,
+	IMConversationServiceModeHumanOnly,
+	IMConversationServiceModeAIFirst,
+}
+
+var imConversationServiceModeLabelMap = map[IMConversationServiceMode]string{
+	IMConversationServiceModeAIOnly:    "仅AI",
+	IMConversationServiceModeHumanOnly: "仅人工",
+	IMConversationServiceModeAIFirst:   "AI优先",
+}
+
+func GetIMConversationServiceModeLabel(mode IMConversationServiceMode) string {
+	return imConversationServiceModeLabelMap[mode]
+}
+
+type IMSenderType string
+
+const (
+	IMSenderTypeAgent    IMSenderType = "agent"
+	IMSenderTypeCustomer IMSenderType = "customer"
+	IMSenderTypeAI       IMSenderType = "ai"
+	IMSenderTypeSystem   IMSenderType = "system"
+)
+
+var imSenderTypeLabelMap = map[IMSenderType]string{
+	IMSenderTypeAgent:    "客服",
+	IMSenderTypeCustomer: "客户",
+	IMSenderTypeAI:       "AI",
+	IMSenderTypeSystem:   "系统",
+}
+
+func GetIMSenderTypeLabel(senderType IMSenderType) string {
+	return imSenderTypeLabelMap[senderType]
+}
+
+type IMParticipantType string
+
+const (
+	IMParticipantTypeCustomer IMParticipantType = "customer"
+	IMParticipantTypeAgent    IMParticipantType = "agent"
+	IMParticipantTypeAI       IMParticipantType = "ai"
+	IMParticipantTypeSystem   IMParticipantType = "system"
+)
+
+var imParticipantTypeLabelMap = map[IMParticipantType]string{
+	IMParticipantTypeCustomer: "客户",
+	IMParticipantTypeAgent:    "客服",
+	IMParticipantTypeAI:       "AI",
+	IMParticipantTypeSystem:   "系统",
+}
+
+func GetIMParticipantTypeLabel(participantType IMParticipantType) string {
+	return imParticipantTypeLabelMap[participantType]
+}
+
+type IMAssignmentType string
+
+const (
+	IMAssignmentTypeAssign   IMAssignmentType = "assign"
+	IMAssignmentTypeTransfer IMAssignmentType = "transfer"
+)
+
+var imAssignmentTypeLabelMap = map[IMAssignmentType]string{
+	IMAssignmentTypeAssign:   "分配",
+	IMAssignmentTypeTransfer: "转接",
+}
+
+func GetIMAssignmentTypeLabel(assignType IMAssignmentType) string {
+	return imAssignmentTypeLabelMap[assignType]
+}
+
+type IMAssignmentStatus int
+
+const (
+	IMAssignmentStatusActive   IMAssignmentStatus = 0
+	IMAssignmentStatusInactive IMAssignmentStatus = 1
+)
+
+var imAssignmentStatusLabelMap = map[IMAssignmentStatus]string{
+	IMAssignmentStatusActive:   "进行中",
+	IMAssignmentStatusInactive: "已结束",
+}
+
+func GetIMAssignmentStatusLabel(status IMAssignmentStatus) string {
+	return imAssignmentStatusLabelMap[status]
+}
+
+type IMMessageType string
+
+const (
+	IMMessageTypeText       IMMessageType = "text"
+	IMMessageTypeImage      IMMessageType = "image"
+	IMMessageTypeAttachment IMMessageType = "attachment"
+	IMMessageTypeHTML       IMMessageType = "html"
+)
+
+var imMessageTypeLabelMap = map[IMMessageType]string{
+	IMMessageTypeText:       "文本",
+	IMMessageTypeImage:      "图片",
+	IMMessageTypeAttachment: "附件",
+	IMMessageTypeHTML:       "富文本",
+}
+
+func GetIMMessageTypeLabel(messageType IMMessageType) string {
+	return imMessageTypeLabelMap[messageType]
+}
+
+type IMMessageStatus int
+
+const (
+	IMMessageStatusSending   IMMessageStatus = 1
+	IMMessageStatusSent      IMMessageStatus = 2
+	IMMessageStatusDelivered IMMessageStatus = 3
+	IMMessageStatusRead      IMMessageStatus = 4
+	IMMessageStatusFailed    IMMessageStatus = 5
+	IMMessageStatusRecalled  IMMessageStatus = 6
+)
+
+var imMessageStatusLabelMap = map[IMMessageStatus]string{
+	IMMessageStatusSending:   "发送中",
+	IMMessageStatusSent:      "已发送",
+	IMMessageStatusDelivered: "已送达",
+	IMMessageStatusRead:      "已读",
+	IMMessageStatusFailed:    "发送失败",
+	IMMessageStatusRecalled:  "已撤回",
+}
+
+func GetIMMessageStatusLabel(status IMMessageStatus) string {
+	return imMessageStatusLabelMap[status]
+}
+
+type IMEventType string
+
+const (
+	IMEventTypeCreate        IMEventType = "create"
+	IMEventTypeAssign        IMEventType = "assign"
+	IMEventTypeTransfer      IMEventType = "transfer"
+	IMEventTypeClose         IMEventType = "close"
+	IMEventTypeMessageSend   IMEventType = "message_send"
+	IMEventTypeMessageRecall IMEventType = "message_recall"
+)
+
+var imEventTypeLabelMap = map[IMEventType]string{
+	IMEventTypeCreate:        "创建会话",
+	IMEventTypeAssign:        "分配会话",
+	IMEventTypeTransfer:      "转接会话",
+	IMEventTypeClose:         "关闭会话",
+	IMEventTypeMessageSend:   "发送消息",
+	IMEventTypeMessageRecall: "撤回消息",
+}
+
+func GetIMEventTypeLabel(eventType IMEventType) string {
+	return imEventTypeLabelMap[eventType]
+}
+
+type AIAgentHandoffMode int
+
+const (
+	AIAgentHandoffModeWaitPool        AIAgentHandoffMode = 1
+	AIAgentHandoffModeDefaultTeamPool AIAgentHandoffMode = 2
+	AIAgentHandoffModeAIHoldAndNotify AIAgentHandoffMode = 3
+)
+
+var AIAgentHandoffModeValues = []AIAgentHandoffMode{
+	AIAgentHandoffModeWaitPool,
+	AIAgentHandoffModeDefaultTeamPool,
+	AIAgentHandoffModeAIHoldAndNotify,
+}
+
+var aiAgentHandoffModeLabelMap = map[AIAgentHandoffMode]string{
+	AIAgentHandoffModeWaitPool:        "进入待接入池",
+	AIAgentHandoffModeDefaultTeamPool: "进入默认客服组待接入池",
+	AIAgentHandoffModeAIHoldAndNotify: "AI托底并提醒人工",
+}
+
+func GetAIAgentHandoffModeLabel(mode AIAgentHandoffMode) string {
+	return aiAgentHandoffModeLabelMap[mode]
+}
+
+type AIAgentFallbackMode int
+
+const (
+	AIAgentFallbackModeNoAnswer      AIAgentFallbackMode = 1
+	AIAgentFallbackModeGuideRephrase AIAgentFallbackMode = 2
+	AIAgentFallbackModeHandoff       AIAgentFallbackMode = 3
+)
+
+var AIAgentFallbackModeValues = []AIAgentFallbackMode{
+	AIAgentFallbackModeNoAnswer,
+	AIAgentFallbackModeGuideRephrase,
+	AIAgentFallbackModeHandoff,
+}
+
+var aiAgentFallbackModeLabelMap = map[AIAgentFallbackMode]string{
+	AIAgentFallbackModeNoAnswer:      "直接声明无答案",
+	AIAgentFallbackModeGuideRephrase: "引导补充信息或换个问法",
+	AIAgentFallbackModeHandoff:       "直接转人工",
+}
+
+func GetAIAgentFallbackModeLabel(mode AIAgentFallbackMode) string {
+	return aiAgentFallbackModeLabelMap[mode]
+}
+
+const (
+	IMRealtimeEventConnected               = "connected"
+	IMRealtimeEventPong                    = "pong"
+	IMRealtimeEventSubscribed              = "subscribed"
+	IMRealtimeEventUnsubscribed            = "unsubscribed"
+	IMRealtimeEventResyncRequired          = "resyncRequired"
+	IMRealtimeEventMessageCreated          = "message.created"
+	IMRealtimeEventMessageRecalled         = "message.recalled"
+	IMRealtimeEventConversationCreated     = "conversation.created"
+	IMRealtimeEventConversationUpdated     = "conversation.updated"
+	IMRealtimeEventConversationAssigned    = "conversation.assigned"
+	IMRealtimeEventConversationTransferred = "conversation.transferred"
+	IMRealtimeEventConversationClosed      = "conversation.closed"
+	IMRealtimeEventConversationRead        = "conversation.read"
+)
+
+const (
+	IMRealtimeClientTypePing        = "ping"
+	IMRealtimeClientTypeSubscribe   = "subscribe"
+	IMRealtimeClientTypeUnsubscribe = "unsubscribe"
+	IMRealtimeClientTypeAck         = "ack"
+)
+
+const (
+	IMRealtimeResyncReasonInvalidPayload         = "invalid_payload"
+	IMRealtimeResyncReasonUnsupportedMessageType = "unsupported_message_type"
+	IMRealtimeResyncReasonManual                 = "manual"
+)