feat: enhance ticket draft workflow with new routing and confirmation prompts
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mlogclub
@@ -446,19 +446,32 @@ func defaultAgentWorkflowDefinition() dsl.Definition {
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workflowNode("policy_reply_1", workflowregistry.NodeTypeSendReply, "发送策略回复", 4320, 98.5, workflowInputs("replyText", "policy_1", "replyText"), nil),
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workflowNode("handoff_end_1", workflowregistry.NodeTypeEnd, "结束", 2480, 0, nil, nil),
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workflowNode("draft_ticket_1", workflowregistry.NodeTypePrepareTicketDraft, "整理工单草稿", 2020, 379, workflowInputs("issue", "start_1", "userMessage"), nil),
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workflowNode("ticket_confirm_prompt_1", workflowregistry.NodeTypeLLMReply, "建单确认文案", 2480, 379, workflowInputs("userMessage", "start_1", "userMessage"), map[string]any{"staticReply": "我已整理工单草稿。请回复“确认”创建工单，或回复“取消”放弃。"}),
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workflowNode("ticket_confirm_1", workflowregistry.NodeTypeHumanConfirm, "确认建单", 2940, 379, workflowInputs("prompt", "ticket_confirm_prompt_1", "replyText"), nil),
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workflowNode("ticket_confirm_route_1", workflowregistry.NodeTypeCondition, "建单确认分流", 3400, 329, nil, dsl.ConditionConfig{Branches: []dsl.ConditionBranch{
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workflowNode("ticket_draft_route_1", workflowregistry.NodeTypeCondition, "草稿就绪分流", 2480, 329, nil, dsl.ConditionConfig{Branches: []dsl.ConditionBranch{
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workflowConditionBranch("ready", "草稿完整", "ticket_confirm_prompt_1", "draft_ticket_1", "ready", "is_true", nil),
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{ID: "default", Name: "补充信息", TargetNodeID: "ticket_followup_reply_1", Default: true},
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}}),
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workflowNode("ticket_confirm_prompt_1", workflowregistry.NodeTypeLLMReply, "建单确认文案", 2940, 285.5, map[string]dsl.Value{
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"userMessage": dsl.RefValue("start_1", "userMessage"),
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"ticketTitle": dsl.RefValue("draft_ticket_1", "title"),
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"ticketDescription": dsl.RefValue("draft_ticket_1", "description"),
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}, map[string]any{"staticReply": "我已整理工单草稿，请确认是否创建：\n标题：{{ticketTitle}}\n描述：{{ticketDescription}}\n请回复“确认”创建工单，或回复“取消”放弃。"}),
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workflowNode("ticket_confirm_1", workflowregistry.NodeTypeHumanConfirm, "确认建单", 3400, 285.5, workflowInputs("prompt", "ticket_confirm_prompt_1", "replyText"), nil),
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workflowNode("ticket_confirm_route_1", workflowregistry.NodeTypeCondition, "建单确认分流", 3860, 235.5, nil, dsl.ConditionConfig{Branches: []dsl.ConditionBranch{
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workflowConditionBranch("confirmed", "已确认", "create_ticket_1", "ticket_confirm_1", "confirmed", "is_true", nil),
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{ID: "default", Name: "取消或未确认", TargetNodeID: "ticket_cancel_reply_1", Default: true},
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}}),
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workflowNode("create_ticket_1", workflowregistry.NodeTypeCreateTicket, "创建工单", 3860, 285.5, map[string]dsl.Value{
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workflowNode("create_ticket_1", workflowregistry.NodeTypeCreateTicket, "创建工单", 4780, 192, map[string]dsl.Value{
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"ticketDraft": dsl.RefValue("draft_ticket_1", "ticketDraft"),
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"confirmed": dsl.RefValue("ticket_confirm_1", "confirmed"),
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}, nil),
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workflowNode("ticket_result_reply_1", workflowregistry.NodeTypeSendReply, "发送建单结果", 4320, 285.5, workflowInputs("replyText", "create_ticket_1", "message"), nil),
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workflowNode("ticket_cancel_reply_1", workflowregistry.NodeTypeLLMReply, "取消建单提示", 3860, 472.5, workflowInputs("userMessage", "start_1", "userMessage"), map[string]any{"staticReply": "已取消创建工单。你可以继续补充问题，我会继续帮你处理。"}),
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workflowNode("send_ticket_cancel_1", workflowregistry.NodeTypeSendReply, "发送取消提示", 4320, 472.5, workflowInputs("replyText", "ticket_cancel_reply_1", "replyText"), nil),
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workflowNode("ticket_result_reply_1", workflowregistry.NodeTypeSendReply, "发送建单结果", 5240, 192, workflowInputs("replyText", "create_ticket_1", "message"), nil),
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workflowNode("ticket_cancel_reply_1", workflowregistry.NodeTypeLLMReply, "取消建单提示", 4320, 379, workflowInputs("userMessage", "start_1", "userMessage"), map[string]any{"staticReply": "已取消创建工单。你可以继续补充问题，我会继续帮你处理。"}),
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workflowNode("send_ticket_cancel_1", workflowregistry.NodeTypeSendReply, "发送取消提示", 4780, 379, workflowInputs("replyText", "ticket_cancel_reply_1", "replyText"), nil),
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workflowNode("ticket_followup_reply_1", workflowregistry.NodeTypeLLMReply, "追问工单信息", 3860, 1033.5, map[string]dsl.Value{
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"userMessage": dsl.RefValue("start_1", "userMessage"),
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"followUpQuestions": dsl.RefValue("draft_ticket_1", "followUpQuestions"),
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}, map[string]any{"staticReply": "为了创建工单，还需要补充以下信息：\n{{followUpQuestions}}"}),
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workflowNode("send_ticket_followup_1", workflowregistry.NodeTypeSendReply, "发送工单追问", 4780, 1033.5, workflowInputs("replyText", "ticket_followup_reply_1", "replyText"), nil),
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workflowNode("retrieve_1", workflowregistry.NodeTypeKnowledgeRetrieve, "知识检索", 2480, 753, workflowInputs("query", "start_1", "userMessage"), nil),
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workflowNode("answerability_1", workflowregistry.NodeTypeAnswerabilityGate, "可回答判断", 2940, 753, map[string]dsl.Value{
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"userMessage": dsl.RefValue("start_1", "userMessage"),
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@@ -478,7 +491,7 @@ func defaultAgentWorkflowDefinition() dsl.Definition {
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"knowledgeItems": dsl.RefValue("retrieve_1", "items"),
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}, nil),
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workflowNode("send_fallback_1", workflowregistry.NodeTypeSendReply, "发送兜底", 4320, 846.5, workflowInputs("replyText", "fallback_reply_1", "replyText"), nil),
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workflowNode("end_1", workflowregistry.NodeTypeEnd, "结束", 4780, 472.5, nil, nil),
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workflowNode("end_1", workflowregistry.NodeTypeEnd, "结束", 5700, 472.5, nil, nil),
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},
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Edges: []dsl.Edge{
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workflowEdge("start_1", "understanding_1"),
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@@ -493,7 +506,9 @@ func defaultAgentWorkflowDefinition() dsl.Definition {
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workflowPortEdge("policy_route_1", "policy_reply_1", "default"),
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workflowEdge("policy_reply_1", "end_1"),
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workflowEdge("handoff_1", "handoff_end_1"),
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workflowEdge("draft_ticket_1", "ticket_confirm_prompt_1"),
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workflowEdge("draft_ticket_1", "ticket_draft_route_1"),
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workflowPortEdge("ticket_draft_route_1", "ticket_confirm_prompt_1", "ready"),
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workflowPortEdge("ticket_draft_route_1", "ticket_followup_reply_1", "default"),
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workflowEdge("ticket_confirm_prompt_1", "ticket_confirm_1"),
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workflowEdge("ticket_confirm_1", "ticket_confirm_route_1"),
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workflowPortEdge("ticket_confirm_route_1", "create_ticket_1", "confirmed"),
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@@ -502,6 +517,8 @@ func defaultAgentWorkflowDefinition() dsl.Definition {
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workflowEdge("ticket_result_reply_1", "end_1"),
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workflowEdge("ticket_cancel_reply_1", "send_ticket_cancel_1"),
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workflowEdge("send_ticket_cancel_1", "end_1"),
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workflowEdge("ticket_followup_reply_1", "send_ticket_followup_1"),
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workflowEdge("send_ticket_followup_1", "end_1"),
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workflowEdge("retrieve_1", "answerability_1"),
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workflowEdge("answerability_1", "answerability_route_1"),
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workflowPortEdge("answerability_route_1", "reply_1", "answerable"),
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