feat: add AI serving status to conversation management and update related components

internal/pkg/dto/request/conversation_request.go

@@ -3,10 +3,11 @@ package request
 type AgentConversationFilter string
 
 const (
-	AgentConversationFilterMine    AgentConversationFilter = "mine"
-	AgentConversationFilterActive  AgentConversationFilter = "active"
-	AgentConversationFilterPending AgentConversationFilter = "pending"
-	AgentConversationFilterClosed  AgentConversationFilter = "closed"
+	AgentConversationFilterAIServing AgentConversationFilter = "ai_serving"
+	AgentConversationFilterMine      AgentConversationFilter = "mine"
+	AgentConversationFilterActive    AgentConversationFilter = "active"
+	AgentConversationFilterPending   AgentConversationFilter = "pending"
+	AgentConversationFilterClosed    AgentConversationFilter = "closed"
 )
 
 type ConversationListRequest struct {

internal/pkg/enums/im.go

@@ -3,18 +3,21 @@ package enums
 type IMConversationStatus int
 
 const (
-	IMConversationStatusPending IMConversationStatus = 1
-	IMConversationStatusActive  IMConversationStatus = 2
-	IMConversationStatusClosed  IMConversationStatus = 3
+	IMConversationStatusAIServing IMConversationStatus = 1
+	IMConversationStatusPending   IMConversationStatus = 2
+	IMConversationStatusActive    IMConversationStatus = 3
+	IMConversationStatusClosed    IMConversationStatus = 4
 )
 
 var imConversationStatusLabelMap = map[IMConversationStatus]string{
-	IMConversationStatusPending: "待接入",
-	IMConversationStatusActive:  "处理中",
-	IMConversationStatusClosed:  "已关闭",
+	IMConversationStatusAIServing: "AI接待中",
+	IMConversationStatusPending:   "待接入",
+	IMConversationStatusActive:    "处理中",
+	IMConversationStatusClosed:    "已关闭",
 }
 
 var IMConversationStatusValues = []IMConversationStatus{
+	IMConversationStatusAIServing,
 	IMConversationStatusPending,
 	IMConversationStatusActive,
 	IMConversationStatusClosed,

internal/services/conversation_service.go

@@ -61,6 +61,8 @@ func (s *conversationService) ListConversations(userID int64, filter request.Age
 	}
 
 	switch filter {
+	case request.AgentConversationFilterAIServing:
+		cnd.Eq("current_assignee_id", 0).Eq("status", enums.IMConversationStatusAIServing).Desc("last_active_at").Desc("id")
 	case request.AgentConversationFilterMine:
 		cnd.Eq("current_assignee_id", userID).Desc("last_active_at").Desc("id")
 	case request.AgentConversationFilterActive:
@@ -86,6 +88,7 @@ func (s *conversationService) getLatestNotFinished(externalInfo openidentity.Ext
 	cnd.Eq("external_id", externalInfo.ExternalID)
 	cnd.Eq("external_source", externalInfo.ExternalSource)
 	cnd.In("status", []enums.IMConversationStatus{
+		enums.IMConversationStatusAIServing,
 		enums.IMConversationStatusPending,
 		enums.IMConversationStatusActive,
 	})
@@ -110,7 +113,7 @@ func (s *conversationService) Create(externalInfo openidentity.ExternalInfo, aiA
 		AIAgentID:         aiAgentID,
 		ExternalSource:    externalInfo.ExternalSource,
 		Subject:           subject,
-		Status:            enums.IMConversationStatusPending,
+		Status:            s.resolveInitialStatus(aiAgent.ServiceMode),
 		ServiceMode:       aiAgent.ServiceMode,
 		Priority:          0,
 		ExternalID:        externalInfo.ExternalID,
@@ -350,7 +353,9 @@ func (s *conversationService) closeConversation(conversationID int64, senderType
 		if conversation.Status == enums.IMConversationStatusClosed {
 			return nil
 		}
-		if conversation.Status != enums.IMConversationStatusPending && conversation.Status != enums.IMConversationStatusActive {
+		if conversation.Status != enums.IMConversationStatusAIServing &&
+			conversation.Status != enums.IMConversationStatusPending &&
+			conversation.Status != enums.IMConversationStatusActive {
 			return errorsx.InvalidParam("当前状态不允许关闭会话")
 		}
 		var (
@@ -747,6 +752,8 @@ func (s *conversationService) canLinkConversationCustomer(conv *models.Conversat
 		return true
 	}
 	switch conv.Status {
+	case enums.IMConversationStatusAIServing:
+		return true
 	case enums.IMConversationStatusPending:
 		return true
 	case enums.IMConversationStatusActive:
@@ -771,3 +778,14 @@ func hashUUID(uuid string) string {
 	h := md5.Sum([]byte(uuid))
 	return hex.EncodeToString(h[:])[:8]
 }
+
+func (s *conversationService) resolveInitialStatus(serviceMode enums.IMConversationServiceMode) enums.IMConversationStatus {
+	switch serviceMode {
+	case enums.IMConversationServiceModeHumanOnly:
+		return enums.IMConversationStatusPending
+	case enums.IMConversationServiceModeAIOnly, enums.IMConversationServiceModeAIFirst:
+		return enums.IMConversationStatusAIServing
+	default:
+		return enums.IMConversationStatusAIServing
+	}
+}

internal/services/dashboard_service.go

@@ -34,7 +34,10 @@ func (s *dashboardService) GetOverview(rangeValue string) response.DashboardOver
 		return tx.Where("created_at >= ?", todayStart)
 	})
 	processingConversationCount := repositories.DashboardRepository.CountConversations(db, func(tx *gorm.DB) *gorm.DB {
-		return tx.Where("status = ?", enums.IMConversationStatusActive)
+		return tx.Where("status IN ?", []enums.IMConversationStatus{
+			enums.IMConversationStatusAIServing,
+			enums.IMConversationStatusActive,
+		})
 	})
 	pendingConversationCount := repositories.DashboardRepository.CountConversations(db, func(tx *gorm.DB) *gorm.DB {
 		return tx.Where("status = ?", enums.IMConversationStatusPending)
@@ -45,6 +48,7 @@ func (s *dashboardService) GetOverview(rangeValue string) response.DashboardOver
 	activeSchedules := repositories.DashboardRepository.ListActiveTeamSchedules(db, now, now)
 	activeConversations := repositories.DashboardRepository.ListConversations(db, func(tx *gorm.DB) *gorm.DB {
 		return tx.Where("status IN ?", []enums.IMConversationStatus{
+			enums.IMConversationStatusAIServing,
 			enums.IMConversationStatusPending,
 			enums.IMConversationStatusActive,
 		})
@@ -168,6 +172,8 @@ func (s *dashboardService) buildAgentStats(now time.Time, teams []models.AgentTe
 			teamCounters[item.CurrentTeamID] = counter
 		}
 		switch item.Status {
+		case enums.IMConversationStatusAIServing:
+			counter.processingConversations++
 		case enums.IMConversationStatusPending:
 			counter.waitingConversations++
 		case enums.IMConversationStatusActive:
@@ -229,7 +235,10 @@ func (s *dashboardService) buildAlerts(now time.Time, db *gorm.DB, activeConvers
 	}
 
 	staleProcessingCount := repositories.DashboardRepository.CountConversations(db, func(tx *gorm.DB) *gorm.DB {
-		return tx.Where("status = ? AND (last_message_at IS NULL OR last_message_at < ?)", enums.IMConversationStatusActive, activeTimeout)
+		return tx.Where("status IN ? AND (last_message_at IS NULL OR last_message_at < ?)", []enums.IMConversationStatus{
+			enums.IMConversationStatusAIServing,
+			enums.IMConversationStatusActive,
+		}, activeTimeout)
 	})
 	if staleProcessingCount > 0 {
 		alerts = append(alerts, response.DashboardAlertResponse{

internal/services/message_service.go

@@ -514,6 +514,9 @@ func (s *messageService) ValidateConversationSender(conversationID int64, sender
 		if operator == nil {
 			return nil, errorsx.Unauthorized("未登录或登录已过期")
 		}
+		if conversation.Status != enums.IMConversationStatusAIServing {
+			return nil, errorsx.Forbidden("当前会话不处于 AI 接待状态")
+		}
 		if conversation.CurrentAssigneeID != 0 {
 			return nil, errorsx.Forbidden("当前会话已由人工客服接管")
 		}

internal/services/wxwork_kf_inbound_service.go

@@ -382,6 +382,7 @@ func (s *wxWorkKFInboundService) ensureConversation(base syncmsg.BaseMessage, pr
 		Eq("external_source", external.ExternalSource).
 		Eq("external_id", external.ExternalID).
 		In("status", []enums.IMConversationStatus{
+			enums.IMConversationStatusAIServing,
 			enums.IMConversationStatusPending,
 			enums.IMConversationStatusActive,
 		}).