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feat: add AI serving status to conversation management and update related components

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This commit is contained in:
mlogclub
2026-04-11 13:55:11 +08:00
parent 97f0df17b6
commit fb4078fc75
13 changed files with 85 additions and 41 deletions
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internal/services/conversation_service.go
+20 -2
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@@ -61,6 +61,8 @@ func (s *conversationService) ListConversations(userID int64, filter request.Age
}
switch filter {
case request.AgentConversationFilterAIServing:
cnd.Eq("current_assignee_id", 0).Eq("status", enums.IMConversationStatusAIServing).Desc("last_active_at").Desc("id")
case request.AgentConversationFilterMine:
cnd.Eq("current_assignee_id", userID).Desc("last_active_at").Desc("id")
case request.AgentConversationFilterActive:
@@ -86,6 +88,7 @@ func (s *conversationService) getLatestNotFinished(externalInfo openidentity.Ext
cnd.Eq("external_id", externalInfo.ExternalID)
cnd.Eq("external_source", externalInfo.ExternalSource)
cnd.In("status", []enums.IMConversationStatus{
enums.IMConversationStatusAIServing,
enums.IMConversationStatusPending,
enums.IMConversationStatusActive,
})
@@ -110,7 +113,7 @@ func (s *conversationService) Create(externalInfo openidentity.ExternalInfo, aiA
AIAgentID: aiAgentID,
ExternalSource: externalInfo.ExternalSource,
Subject: subject,
Status: enums.IMConversationStatusPending,
Status: s.resolveInitialStatus(aiAgent.ServiceMode),
ServiceMode: aiAgent.ServiceMode,
Priority: 0,
ExternalID: externalInfo.ExternalID,
@@ -350,7 +353,9 @@ func (s *conversationService) closeConversation(conversationID int64, senderType
if conversation.Status == enums.IMConversationStatusClosed {
return nil
}
if conversation.Status != enums.IMConversationStatusPending && conversation.Status != enums.IMConversationStatusActive {
if conversation.Status != enums.IMConversationStatusAIServing &&
conversation.Status != enums.IMConversationStatusPending &&
conversation.Status != enums.IMConversationStatusActive {
return errorsx.InvalidParam("当前状态不允许关闭会话")
}
var (
@@ -747,6 +752,8 @@ func (s *conversationService) canLinkConversationCustomer(conv *models.Conversat
return true
}
switch conv.Status {
case enums.IMConversationStatusAIServing:
return true
case enums.IMConversationStatusPending:
return true
case enums.IMConversationStatusActive:
@@ -771,3 +778,14 @@ func hashUUID(uuid string) string {
h := md5.Sum([]byte(uuid))
return hex.EncodeToString(h[:])[:8]
}
func (s *conversationService) resolveInitialStatus(serviceMode enums.IMConversationServiceMode) enums.IMConversationStatus {
switch serviceMode {
case enums.IMConversationServiceModeHumanOnly:
return enums.IMConversationStatusPending
case enums.IMConversationServiceModeAIOnly, enums.IMConversationServiceModeAIFirst:
return enums.IMConversationStatusAIServing
default:
return enums.IMConversationStatusAIServing
}
}