refactor(ticket): contract backend ticket core
This commit is contained in:
mlogclub
+20
-135
@@ -8,8 +8,6 @@ import (
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// Models 注册所有需要迁移和代码生成的模型。
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var Models = []any{
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&Migration{},
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&TicketNoSequence{},
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&TicketView{},
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&User{},
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&UserIdentity{},
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&Company{},
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@@ -39,15 +37,9 @@ var Models = []any{
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&ConversationEventLog{},
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&Ticket{},
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&TicketTag{},
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&TicketResolutionCode{},
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&TicketPriorityConfig{},
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&TicketComment{},
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&TicketWatcher{},
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&TicketCollaborator{},
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&TicketMention{},
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&TicketEventLog{},
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&TicketSLARecord{},
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&TicketRelation{},
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&TicketProgress{},
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&TicketView{},
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&TicketNoSequence{},
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&Notification{},
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&AIAgent{},
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&Channel{},
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@@ -568,35 +560,19 @@ type ConversationEventLog struct {
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CreatedAt time.Time `gorm:"type:datetime;not null;index"`
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}
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// Ticket 客服工单主档。
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// Ticket 客服问题记录。
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type Ticket struct {
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ID int64 `gorm:"primaryKey;autoIncrement"`
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TicketNo string `gorm:"type:varchar(64);not null;default:'';uniqueIndex"`
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Title string `gorm:"type:varchar(255);not null;default:'';index"`
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Description string `gorm:"type:text"`
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Source enums.TicketSource `gorm:"type:varchar(50);not null;default:'';index"`
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Channel string `gorm:"type:varchar(50);not null;default:'';index"`
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CustomerID int64 `gorm:"type:bigint;not null;default:0;index"`
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ConversationID int64 `gorm:"type:bigint;not null;default:0;index"`
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Type string `gorm:"type:varchar(50);not null;default:'';index"`
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Priority int64 `gorm:"type:bigint;not null;default:0;index"`
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Severity enums.TicketSeverity `gorm:"type:int;not null;default:1;index"`
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Status enums.TicketStatus `gorm:"type:varchar(50);not null;default:'new';index"`
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CurrentTeamID int64 `gorm:"type:bigint;not null;default:0;index"`
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CurrentAssigneeID int64 `gorm:"type:bigint;not null;default:0;index"`
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PendingReason string `gorm:"type:varchar(255);not null;default:''"`
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CloseReason string `gorm:"type:varchar(255);not null;default:''"`
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ResolutionCode string `gorm:"type:varchar(100);not null;default:''"`
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ResolutionSummary string `gorm:"type:text"`
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FirstResponseAt *time.Time `gorm:"type:datetime;index"`
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ResolvedAt *time.Time `gorm:"type:datetime;index"`
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ClosedAt *time.Time `gorm:"type:datetime;index"`
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DueAt *time.Time `gorm:"type:datetime;index"`
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NextReplyDeadlineAt *time.Time `gorm:"type:datetime;index"`
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ResolveDeadlineAt *time.Time `gorm:"type:datetime;index"`
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ReopenedCount int `gorm:"type:int;not null;default:0"`
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CustomFieldsJSON string `gorm:"type:text"`
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ExtraJSON string `gorm:"type:text"`
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ID int64 `gorm:"primaryKey;autoIncrement"`
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TicketNo string `gorm:"type:varchar(64);not null;default:'';uniqueIndex"`
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Title string `gorm:"type:varchar(255);not null;default:'';index"`
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Description string `gorm:"type:text"`
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Source enums.TicketSource `gorm:"type:varchar(50);not null;default:'';index"`
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Channel string `gorm:"type:varchar(50);not null;default:'';index"`
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CustomerID int64 `gorm:"type:bigint;not null;default:0;index"`
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ConversationID int64 `gorm:"type:bigint;not null;default:0;index"`
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Status enums.TicketStatus `gorm:"type:varchar(50);not null;default:'pending';index"`
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CurrentAssigneeID int64 `gorm:"type:bigint;not null;default:0;index"`
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HandledAt *time.Time `gorm:"type:datetime;index"`
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AuditFields
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}
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@@ -608,106 +584,15 @@ type TicketTag struct {
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AuditFields
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}
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// TicketResolutionCode 工单解决码。
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type TicketResolutionCode struct {
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ID int64 `gorm:"primaryKey;autoIncrement"`
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Name string `gorm:"type:varchar(100);not null;default:'';index"`
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Code string `gorm:"type:varchar(100);not null;default:'';uniqueIndex"`
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SortNo int `gorm:"type:int;not null;default:0;index"`
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Status enums.Status `gorm:"type:int;not null;default:0;index"`
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Remark string `gorm:"type:text"`
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AuditFields
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}
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// TicketPriorityConfig 工单优先级配置。
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type TicketPriorityConfig struct {
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ID int64 `gorm:"primaryKey;autoIncrement"`
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Name string `gorm:"type:varchar(100);not null;default:'';uniqueIndex"`
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SortNo int `gorm:"type:int;not null;default:0;index"`
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FirstResponseMinutes int `gorm:"type:int;not null;default:0"`
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ResolutionMinutes int `gorm:"type:int;not null;default:0"`
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Status enums.Status `gorm:"type:int;not null;default:0;index"`
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Remark string `gorm:"type:text"`
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AuditFields
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}
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// TicketComment 工单评论。
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type TicketComment struct {
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ID int64 `gorm:"primaryKey;autoIncrement"`
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TicketID int64 `gorm:"type:bigint;not null;index"`
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CommentType enums.TicketCommentType `gorm:"type:varchar(50);not null;default:'';index"`
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AuthorType enums.IMSenderType `gorm:"type:varchar(30);not null;default:'';index"`
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AuthorID int64 `gorm:"type:bigint;not null;default:0;index"`
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ContentType string `gorm:"type:varchar(30);not null;default:''"`
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Content string `gorm:"type:text"`
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Payload string `gorm:"type:text"`
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CreatedAt time.Time `gorm:"type:datetime;not null;index"`
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}
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// TicketWatcher 工单关注人。
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type TicketWatcher struct {
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// TicketProgress 工单处理进展。
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type TicketProgress struct {
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ID int64 `gorm:"primaryKey;autoIncrement"`
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TicketID int64 `gorm:"type:bigint;not null;index;uniqueIndex:uk_ticket_watcher"`
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UserID int64 `gorm:"type:bigint;not null;index;uniqueIndex:uk_ticket_watcher"`
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TicketID int64 `gorm:"type:bigint;not null;index"`
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Content string `gorm:"type:text"`
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AuthorID int64 `gorm:"type:bigint;not null;default:0;index"`
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CreatedAt time.Time `gorm:"type:datetime;not null;index"`
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}
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// TicketCollaborator 工单协作人。
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type TicketCollaborator struct {
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ID int64 `gorm:"primaryKey;autoIncrement"`
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TicketID int64 `gorm:"type:bigint;not null;index;uniqueIndex:uk_ticket_collaborator"`
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UserID int64 `gorm:"type:bigint;not null;index;uniqueIndex:uk_ticket_collaborator"`
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CreatedAt time.Time `gorm:"type:datetime;not null;index"`
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}
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// TicketMention 工单提及记录。
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type TicketMention struct {
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ID int64 `gorm:"primaryKey;autoIncrement"`
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TicketID int64 `gorm:"type:bigint;not null;index;uniqueIndex:uk_ticket_mention"`
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CommentID int64 `gorm:"type:bigint;not null;index;uniqueIndex:uk_ticket_mention"`
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MentionedUserID int64 `gorm:"type:bigint;not null;index;uniqueIndex:uk_ticket_mention"`
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CreatedAt time.Time `gorm:"type:datetime;not null;index"`
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}
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// TicketEventLog 工单事件日志。
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type TicketEventLog struct {
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ID int64 `gorm:"primaryKey;autoIncrement"`
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TicketID int64 `gorm:"type:bigint;not null;index"`
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EventType enums.TicketEventType `gorm:"type:varchar(50);not null;default:'';index"`
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OperatorType enums.IMSenderType `gorm:"type:varchar(30);not null;default:'';index"`
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OperatorID int64 `gorm:"type:bigint;not null;default:0;index"`
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OldValue string `gorm:"type:text"`
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NewValue string `gorm:"type:text"`
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Content string `gorm:"type:text"`
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Payload string `gorm:"type:text"`
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CreatedAt time.Time `gorm:"type:datetime;not null;index"`
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}
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// TicketSLARecord 工单 SLA 记录。
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type TicketSLARecord struct {
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ID int64 `gorm:"primaryKey;autoIncrement"`
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TicketID int64 `gorm:"type:bigint;not null;index"`
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SLAType enums.TicketSLAType `gorm:"type:varchar(50);not null;default:'';index"`
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TargetMinutes int `gorm:"type:int;not null;default:0"`
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Status enums.TicketSLAStatus `gorm:"type:varchar(30);not null;default:'';index"`
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StartedAt *time.Time `gorm:"type:datetime;index"`
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PausedAt *time.Time `gorm:"type:datetime;index"`
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StoppedAt *time.Time `gorm:"type:datetime;index"`
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BreachedAt *time.Time `gorm:"type:datetime;index"`
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ElapsedMin int `gorm:"type:int;not null;default:0"`
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CreatedAt time.Time `gorm:"type:datetime;not null;index"`
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UpdatedAt time.Time `gorm:"type:datetime;not null;index"`
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}
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// TicketRelation 工单关联关系。
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type TicketRelation struct {
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ID int64 `gorm:"primaryKey;autoIncrement"`
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TicketID int64 `gorm:"type:bigint;not null;index"`
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RelatedTicketID int64 `gorm:"type:bigint;not null;index"`
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RelationType enums.TicketRelationType `gorm:"type:varchar(30);not null;default:'';index"`
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CreatedAt time.Time `gorm:"type:datetime;not null;index"`
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}
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// AgentProfile 客服档案。
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type AgentProfile struct {
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ID int64 `gorm:"primaryKey;autoIncrement"` // ID 为客服档案主键。
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