refactor(ticket): contract backend ticket core

internal/pkg/enums/ticket.go

@@ -3,33 +3,21 @@ package enums
 type TicketStatus string
 
 const (
-	TicketStatusNew             TicketStatus = "new"
-	TicketStatusOpen            TicketStatus = "open"
-	TicketStatusPendingCustomer TicketStatus = "pending_customer"
-	TicketStatusPendingInternal TicketStatus = "pending_internal"
-	TicketStatusResolved        TicketStatus = "resolved"
-	TicketStatusClosed          TicketStatus = "closed"
-	TicketStatusCancelled       TicketStatus = "cancelled"
+	TicketStatusPending    TicketStatus = "pending"
+	TicketStatusInProgress TicketStatus = "in_progress"
+	TicketStatusDone       TicketStatus = "done"
 )
 
 var TicketStatusValues = []TicketStatus{
-	TicketStatusNew,
-	TicketStatusOpen,
-	TicketStatusPendingCustomer,
-	TicketStatusPendingInternal,
-	TicketStatusResolved,
-	TicketStatusClosed,
-	TicketStatusCancelled,
+	TicketStatusPending,
+	TicketStatusInProgress,
+	TicketStatusDone,
 }
 
 var ticketStatusLabelMap = map[TicketStatus]string{
-	TicketStatusNew:             "新建",
-	TicketStatusOpen:            "处理中",
-	TicketStatusPendingCustomer: "待客户反馈",
-	TicketStatusPendingInternal: "待内部处理",
-	TicketStatusResolved:        "已解决",
-	TicketStatusClosed:          "已关闭",
-	TicketStatusCancelled:       "已取消",
+	TicketStatusPending:    "待处理",
+	TicketStatusInProgress: "处理中",
+	TicketStatusDone:       "已处理",
 }
 
 func GetTicketStatusLabel(status TicketStatus) string {
@@ -45,55 +33,16 @@ func IsValidTicketStatus(status string) bool {
 	return false
 }
 
-type TicketSeverity int
-
-const (
-	TicketSeverityMinor    TicketSeverity = 1
-	TicketSeverityMajor    TicketSeverity = 2
-	TicketSeverityCritical TicketSeverity = 3
-)
-
-var TicketSeverityValues = []TicketSeverity{
-	TicketSeverityMinor,
-	TicketSeverityMajor,
-	TicketSeverityCritical,
-}
-
-var ticketSeverityLabelMap = map[TicketSeverity]string{
-	TicketSeverityMinor:    "轻微",
-	TicketSeverityMajor:    "严重",
-	TicketSeverityCritical: "致命",
-}
-
-func GetTicketSeverityLabel(severity TicketSeverity) string {
-	return ticketSeverityLabelMap[severity]
-}
-
-func IsValidTicketSeverity(severity int) bool {
-	for _, item := range TicketSeverityValues {
-		if int(item) == severity {
-			return true
-		}
-	}
-	return false
-}
-
 type TicketSource string
 
 const (
 	TicketSourceManual       TicketSource = "manual"
 	TicketSourceConversation TicketSource = "conversation"
-	TicketSourcePortal       TicketSource = "portal"
-	TicketSourceAPI          TicketSource = "api"
-	TicketSourceRule         TicketSource = "rule"
 )
 
 var TicketSourceValues = []TicketSource{
 	TicketSourceManual,
 	TicketSourceConversation,
-	TicketSourcePortal,
-	TicketSourceAPI,
-	TicketSourceRule,
 }
 
 func IsValidTicketSource(source string) bool {
@@ -104,53 +53,3 @@ func IsValidTicketSource(source string) bool {
 	}
 	return false
 }
-
-type TicketCommentType string
-
-const (
-	TicketCommentTypePublicReply  TicketCommentType = "public_reply"
-	TicketCommentTypeInternalNote TicketCommentType = "internal_note"
-	TicketCommentTypeSystemLog    TicketCommentType = "system_log"
-)
-
-type TicketEventType string
-
-const (
-	TicketEventTypeCreated            TicketEventType = "created"
-	TicketEventTypeUpdated            TicketEventType = "updated"
-	TicketEventTypeAssigned           TicketEventType = "assigned"
-	TicketEventTypeTransferred        TicketEventType = "transferred"
-	TicketEventTypeStatusChanged      TicketEventType = "status_changed"
-	TicketEventTypeReplied            TicketEventType = "replied"
-	TicketEventTypeInternalNoted      TicketEventType = "internal_noted"
-	TicketEventTypeClosed             TicketEventType = "closed"
-	TicketEventTypeReopened           TicketEventType = "reopened"
-	TicketEventTypeSLABreached        TicketEventType = "sla_breached"
-	TicketEventTypeLinkedConversation TicketEventType = "linked_conversation"
-	TicketEventTypeMentioned          TicketEventType = "mentioned"
-)
-
-type TicketSLAType string
-
-const (
-	TicketSLATypeFirstResponse TicketSLAType = "first_response"
-	TicketSLATypeResolution    TicketSLAType = "resolution"
-)
-
-type TicketSLAStatus string
-
-const (
-	TicketSLAStatusRunning   TicketSLAStatus = "running"
-	TicketSLAStatusPaused    TicketSLAStatus = "paused"
-	TicketSLAStatusCompleted TicketSLAStatus = "completed"
-	TicketSLAStatusBreached  TicketSLAStatus = "breached"
-)
-
-type TicketRelationType string
-
-const (
-	TicketRelationTypeDuplicate TicketRelationType = "duplicate"
-	TicketRelationTypeRelated   TicketRelationType = "related"
-	TicketRelationTypeParent    TicketRelationType = "parent"
-	TicketRelationTypeChild     TicketRelationType = "child"
-)