664e418115
refactor: implement off-hours handoff logic and enhance related tests
2026-05-08 23:26:25 +08:00
6f4c026320
refactor: enhance event consumption logic and add graph tool completion test
2026-05-08 23:13:32 +08:00
fce0b5709d
refactor(ticket): contract backend ticket core
2026-05-02 18:49:10 +08:00
3a9bc4914a
refactor: remove Subject field from Conversation model and related logic, replace with CustomerName
2026-04-27 19:22:40 +08:00
51884f1bdf
refactor: change pointer receivers to value types for Conversation and UserMessage in various structs and functions
2026-04-17 18:48:45 +08:00
976b9defde
Refactor AI Agent and AI Config handling across multiple files
...
- Updated function signatures to accept AI Agent and AI Config as non-pointer types for better clarity and safety.
- Modified instances where AI Agent and AI Config were dereferenced to improve code readability.
- Removed unnecessary nil checks for AI Agent and AI Config, simplifying the logic.
- Adjusted related tests and services to align with the new function signatures.
- Cleaned up code in runtime, skills, and executor packages to ensure consistency in handling AI configurations.
2026-04-17 17:57:01 +08:00
3cdd31786a
feat: enhance event consumption logic and add success reply handling
2026-04-14 19:05:05 +08:00
a5b0ddc760
feat: refactor HandoffGraph to use structured arguments and add unit tests for buildReason method
2026-04-14 11:08:02 +08:00
2211f29da7
feat: remove deprecated service and types, and refactor tool search request handling
2026-04-14 11:07:26 +08:00
89227c02c4
feat: add TriageServiceRequest tool and related graph for analyzing service requests and drafting tickets
2026-04-12 13:39:16 +08:00
e42c77c8ae
feat: add AnalyzeConversation tool and related graph for analyzing conversation risks and summaries
2026-04-12 13:36:01 +08:00
a66b78eecc
feat: add PrepareTicketDraft tool and related graph for drafting ticket information
2026-04-12 13:32:07 +08:00
47a99a4372
feat: refactor confirmation handling and add new constants for ticket creation and handoff processes
2026-04-10 16:24:49 +08:00
15afa10c7d
feat: implement Handoff Graph Tool for managing AI to human transitions
2026-04-10 16:00:10 +08:00
3db7bec662
feat: refactor ticket creation process to use Graph Tool for confirmation and state management
2026-04-10 15:45:51 +08:00
mlogclub