package response

import "code.tczkiot.com/wlw/ai-agent/internal/pkg/enums"

type ConversationParticipantResponse struct {
	ID                    int64        `json:"id"`
	ParticipantType       string       `json:"participant_type"`
	ParticipantID         int64        `json:"participant_id"`
	ExternalParticipantID string       `json:"external_participant_id,omitempty"`
	JoinedAt              string       `json:"joined_at,omitempty"`
	LeftAt                string       `json:"left_at,omitempty"`
	Status                enums.Status `json:"status"`
}

type ConversationResponse struct {
	ID                        int64                           `json:"id"`
	AIAgentID                 int64                           `json:"ai_agent_id"`
	ChannelID                 int64                           `json:"channel_id"`
	CustomerType              string                          `json:"customer_type"`
	CustomerID                int64                           `json:"customer_id"`
	CustomerExternalID        string                          `json:"customer_external_id"`
	CustomerName              string                          `json:"customer_name"`
	Status                    enums.IMConversationStatus      `json:"status"`
	ServiceMode               enums.IMConversationServiceMode `json:"service_mode"`
	Priority                  int                             `json:"priority"`
	CurrentAssigneeID         int64                           `json:"current_assignee_id"`
	CurrentAssigneeName       string                          `json:"current_assignee_name,omitempty"`
	CurrentTeamID             int64                           `json:"current_team_id"`
	CurrentTeamName           string                          `json:"current_team_name,omitempty"`
	LastMessageID             int64                           `json:"last_message_id"`
	LastMessageAt             string                          `json:"last_message_at,omitempty"`
	LastActiveAt              string                          `json:"last_active_at,omitempty"`
	LastMessageSummary        string                          `json:"last_message_summary,omitempty"`
	CustomerUnreadCount       int                             `json:"customer_unread_count"`
	AgentUnreadCount          int                             `json:"agent_unread_count"`
	CustomerLastReadMessageID int64                           `json:"customer_last_read_message_id"`
	CustomerLastReadAt        string                          `json:"customer_last_read_at,omitempty"`
	AgentLastReadMessageID    int64                           `json:"agent_last_read_message_id"`
	AgentLastReadAt           string                          `json:"agent_last_read_at,omitempty"`
	CustomerOnline            bool                            `json:"customer_online"`
	QueueEnteredAt            string                          `json:"queue_entered_at,omitempty"`
	QueuePosition             int                             `json:"queue_position"`
	QueueAheadCount           int                             `json:"queue_ahead_count"`
	QueueWaitingCount         int                             `json:"queue_waiting_count"`
	QueueWaitSeconds          int64                           `json:"queue_wait_seconds"`
	QueueEstimatedWaitSeconds int64                           `json:"queue_estimated_wait_seconds"`
	QueueEscalationLevel      int                             `json:"queue_escalation_level"`
	EffectivePriority         int                             `json:"effective_priority"`
	QueueServiceOnline        bool                            `json:"queue_service_online"`
	ClosedAt                  string                          `json:"closed_at,omitempty"`
	ClosedBy                  int64                           `json:"closed_by"`
	ClosedByName              string                          `json:"closed_by_name,omitempty"`
	CloseReason               string                          `json:"close_reason,omitempty"`
}

type ConversationDetailResponse struct {
	ConversationResponse
	Participants []ConversationParticipantResponse `json:"participants,omitempty"`
}