// Code generated by cmd/enums/generator.go. DO NOT EDIT.

export enum AIAgentFallbackMode {
  NoAnswer = 1,
  SuggestRetry = 2,
}
export const AIAgentFallbackModeLabels: Record<AIAgentFallbackMode, string> = {
  [AIAgentFallbackMode.NoAnswer]: "直接声明无答案",
  [AIAgentFallbackMode.SuggestRetry]: "建议补充信息",
}

export enum AIAgentHandoffMode {
  WaitPool = 1,
  DefaultTeamPool = 2,
  AIHoldAndNotify = 3,
}
export const AIAgentHandoffModeLabels: Record<AIAgentHandoffMode, string> = {
  [AIAgentHandoffMode.WaitPool]: "进入待接入池",
  [AIAgentHandoffMode.DefaultTeamPool]: "进入默认客服组待接入池",
  [AIAgentHandoffMode.AIHoldAndNotify]: "AI托底并提醒人工",
}

export enum AIModelType {
  LLM = "llm",
  Embedding = "embedding",
  Rerank = "rerank",
}
export const AIModelTypeLabels: Record<AIModelType, string> = {
  [AIModelType.LLM]: "大语言模型",
  [AIModelType.Embedding]: "向量模型",
  [AIModelType.Rerank]: "重排序模型",
}

export enum AIProvider {
  OpenAI = "openai",
}
export const AIProviderLabels: Record<AIProvider, string> = {
  [AIProvider.OpenAI]: "OpenAI",
}

export enum AssetProvider {
  Local = "local",
  OSS = "oss",
}
export const AssetProviderLabels: Record<AssetProvider, string> = {
  [AssetProvider.Local]: "本地存储",
  [AssetProvider.OSS]: "对象存储",
}

export enum AssetStatus {
  Pending = 1,
  Success = 2,
  Failed = 3,
  Deleted = 4,
}
export const AssetStatusLabels: Record<AssetStatus, string> = {
  [AssetStatus.Pending]: "处理中",
  [AssetStatus.Success]: "成功",
  [AssetStatus.Failed]: "失败",
  [AssetStatus.Deleted]: "已删除",
}

export enum ContactType {
  Mobile = "mobile",
  Email = "email",
  Other = "other",
}
export const ContactTypeLabels: Record<ContactType, string> = {
  [ContactType.Mobile]: "手机号",
  [ContactType.Email]: "邮箱",
  [ContactType.Other]: "其他",
}

export enum ExternalSource {
  WebChat = "web_chat",
  WechatMP = "wechat_mp",
  WxWorkKF = "wxwork_kf",
}
export const ExternalSourceLabels: Record<ExternalSource, string> = {
  [ExternalSource.WebChat]: "网页客服",
  [ExternalSource.WechatMP]: "微信公众号",
  [ExternalSource.WxWorkKF]: "企业微信客服",
}

export enum Gender {
  Unknown = 0,
  Male = 1,
  Female = 2,
}
export const GenderLabels: Record<Gender, string> = {
  [Gender.Unknown]: "未知",
  [Gender.Male]: "男",
  [Gender.Female]: "女",
}

export enum IMAssignmentStatus {
  Active = 0,
  Inactive = 1,
}
export const IMAssignmentStatusLabels: Record<IMAssignmentStatus, string> = {
  [IMAssignmentStatus.Active]: "进行中",
  [IMAssignmentStatus.Inactive]: "已结束",
}

export enum IMAssignmentType {
  Assign = "assign",
  Transfer = "transfer",
}
export const IMAssignmentTypeLabels: Record<IMAssignmentType, string> = {
  [IMAssignmentType.Assign]: "分配",
  [IMAssignmentType.Transfer]: "转接",
}

export enum IMConversationServiceMode {
  AIOnly = 1,
  HumanOnly = 2,
  AIFirst = 3,
}
export const IMConversationServiceModeLabels: Record<IMConversationServiceMode, string> = {
  [IMConversationServiceMode.AIOnly]: "仅AI",
  [IMConversationServiceMode.HumanOnly]: "仅人工",
  [IMConversationServiceMode.AIFirst]: "AI优先",
}

export enum IMConversationStatus {
  AIServing = 1,
  Pending = 2,
  Active = 3,
  Closed = 4,
}
export const IMConversationStatusLabels: Record<IMConversationStatus, string> = {
  [IMConversationStatus.AIServing]: "AI接待中",
  [IMConversationStatus.Pending]: "待接入",
  [IMConversationStatus.Active]: "处理中",
  [IMConversationStatus.Closed]: "已关闭",
}

export enum IMEventType {
  Create = "create",
  Assign = "assign",
  Transfer = "transfer",
  Close = "close",
  MessageSend = "message_send",
  MessageRecall = "message_recall",
}
export const IMEventTypeLabels: Record<IMEventType, string> = {
  [IMEventType.Create]: "创建会话",
  [IMEventType.Assign]: "分配会话",
  [IMEventType.Transfer]: "转接会话",
  [IMEventType.Close]: "关闭会话",
  [IMEventType.MessageSend]: "发送消息",
  [IMEventType.MessageRecall]: "撤回消息",
}

export enum IMMessageStatus {
  Sending = 1,
  Sent = 2,
  Delivered = 3,
  Read = 4,
  Failed = 5,
  Recalled = 6,
}
export const IMMessageStatusLabels: Record<IMMessageStatus, string> = {
  [IMMessageStatus.Sending]: "发送中",
  [IMMessageStatus.Sent]: "已发送",
  [IMMessageStatus.Delivered]: "已送达",
  [IMMessageStatus.Read]: "已读",
  [IMMessageStatus.Failed]: "发送失败",
  [IMMessageStatus.Recalled]: "已撤回",
}

export enum IMMessageType {
  Text = "text",
  Image = "image",
  Attachment = "attachment",
  HTML = "html",
}
export const IMMessageTypeLabels: Record<IMMessageType, string> = {
  [IMMessageType.Text]: "文本",
  [IMMessageType.Image]: "图片",
  [IMMessageType.Attachment]: "附件",
  [IMMessageType.HTML]: "富文本",
}

export enum IMParticipantType {
  Customer = "customer",
  Agent = "agent",
  AI = "ai",
  System = "system",
}
export const IMParticipantTypeLabels: Record<IMParticipantType, string> = {
  [IMParticipantType.Customer]: "客户",
  [IMParticipantType.Agent]: "客服",
  [IMParticipantType.AI]: "AI",
  [IMParticipantType.System]: "系统",
}

export enum IMSenderType {
  Agent = "agent",
  Customer = "customer",
  AI = "ai",
  System = "system",
}
export const IMSenderTypeLabels: Record<IMSenderType, string> = {
  [IMSenderType.Agent]: "客服",
  [IMSenderType.Customer]: "客户",
  [IMSenderType.AI]: "AI",
  [IMSenderType.System]: "系统",
}

export enum KnowledgeAnswerMode {
  Strict = 1,
  Assist = 2,
}
export const KnowledgeAnswerModeLabels: Record<KnowledgeAnswerMode, string> = {
  [KnowledgeAnswerMode.Strict]: "严格模式",
  [KnowledgeAnswerMode.Assist]: "辅助模式",
}

export enum KnowledgeAnswerStatus {
  Normal = 1,
  NoAnswer = 2,
  Fallback = 3,
  Blocked = 4,
}
export const KnowledgeAnswerStatusLabels: Record<KnowledgeAnswerStatus, string> = {
  [KnowledgeAnswerStatus.Normal]: "正常",
  [KnowledgeAnswerStatus.NoAnswer]: "无答案",
  [KnowledgeAnswerStatus.Fallback]: "兜底回复",
  [KnowledgeAnswerStatus.Blocked]: "已屏蔽",
}

export enum KnowledgeBaseType {
  Document = "document",
  FAQ = "faq",
}
export const KnowledgeBaseTypeLabels: Record<KnowledgeBaseType, string> = {
  [KnowledgeBaseType.Document]: "文档知识库",
  [KnowledgeBaseType.FAQ]: "FAQ知识库",
}

export enum KnowledgeChunkProvider {
  Fixed = "fixed",
  Structured = "structured",
  FAQ = "faq",
  Semantic = "semantic",
}
export const KnowledgeChunkProviderLabels: Record<KnowledgeChunkProvider, string> = {
  [KnowledgeChunkProvider.Fixed]: "固定长度",
  [KnowledgeChunkProvider.Structured]: "结构化分块",
  [KnowledgeChunkProvider.FAQ]: "问答式分块",
  [KnowledgeChunkProvider.Semantic]: "语义分块",
}

export enum KnowledgeChunkType {
  Text = "text",
  FAQ = "faq",
  Table = "table",
  Code = "code",
}
export const KnowledgeChunkTypeLabels: Record<KnowledgeChunkType, string> = {
  [KnowledgeChunkType.Text]: "文本",
  [KnowledgeChunkType.FAQ]: "问答",
  [KnowledgeChunkType.Table]: "表格",
  [KnowledgeChunkType.Code]: "代码",
}

export enum KnowledgeDocumentContentType {
  HTML = "html",
  Markdown = "markdown",
}
export const KnowledgeDocumentContentTypeLabels: Record<KnowledgeDocumentContentType, string> = {
  [KnowledgeDocumentContentType.HTML]: "HTML",
  [KnowledgeDocumentContentType.Markdown]: "Markdown",
}

export enum KnowledgeDocumentIndexStatus {
  Pending = "pending",
  Indexed = "indexed",
  Failed = "failed",
}
export const KnowledgeDocumentIndexStatusLabels: Record<KnowledgeDocumentIndexStatus, string> = {
  [KnowledgeDocumentIndexStatus.Pending]: "待索引",
  [KnowledgeDocumentIndexStatus.Indexed]: "已索引",
  [KnowledgeDocumentIndexStatus.Failed]: "索引失败",
}

export enum KnowledgeFeedbackType {
  Like = 1,
  Dislike = 2,
  NotHelpful = 3,
  WrongCitation = 4,
  Other = 5,
}
export const KnowledgeFeedbackTypeLabels: Record<KnowledgeFeedbackType, string> = {
  [KnowledgeFeedbackType.Like]: "点赞",
  [KnowledgeFeedbackType.Dislike]: "点踩",
  [KnowledgeFeedbackType.NotHelpful]: "无帮助",
  [KnowledgeFeedbackType.WrongCitation]: "引用错误",
  [KnowledgeFeedbackType.Other]: "其他",
}

export enum KnowledgeRetrieveChannel {
  IM = "im",
  AgentAssist = "agent_assist",
  API = "api",
  Debug = "debug",
}
export const KnowledgeRetrieveChannelLabels: Record<KnowledgeRetrieveChannel, string> = {
  [KnowledgeRetrieveChannel.IM]: "客服会话",
  [KnowledgeRetrieveChannel.AgentAssist]: "客服助手",
  [KnowledgeRetrieveChannel.API]: "API接口",
  [KnowledgeRetrieveChannel.Debug]: "调试",
}

export enum KnowledgeRetrieveScene {
  FirstResponse = "first_response",
  Assist = "assist",
  QA = "qa",
}
export const KnowledgeRetrieveSceneLabels: Record<KnowledgeRetrieveScene, string> = {
  [KnowledgeRetrieveScene.FirstResponse]: "首次回复",
  [KnowledgeRetrieveScene.Assist]: "辅助回复",
  [KnowledgeRetrieveScene.QA]: "问答",
}

export enum ServiceStatus {
  Idle = 0,
  Busy = 1,
}
export const ServiceStatusLabels: Record<ServiceStatus, string> = {
  [ServiceStatus.Idle]: "空闲",
  [ServiceStatus.Busy]: "忙碌",
}

export enum Status {
  Ok = 0,
  Disabled = 1,
  Deleted = 2,
}
export const StatusLabels: Record<Status, string> = {
  [Status.Ok]: "启用",
  [Status.Disabled]: "禁用",
  [Status.Deleted]: "已删除",
}

export enum ThirdProvider {
  WxWork = "wxwork",
  Dingtalk = "dingtalk",
}
export const ThirdProviderLabels: Record<ThirdProvider, string> = {
  [ThirdProvider.WxWork]: "企业微信",
  [ThirdProvider.Dingtalk]: "钉钉",
}

export enum TicketSeverity {
  Minor = 1,
  Major = 2,
  Critical = 3,
}
export const TicketSeverityLabels: Record<TicketSeverity, string> = {
  [TicketSeverity.Minor]: "轻微",
  [TicketSeverity.Major]: "严重",
  [TicketSeverity.Critical]: "致命",
}

export enum TicketStatus {
  New = "new",
  Open = "open",
  PendingCustomer = "pending_customer",
  PendingInternal = "pending_internal",
  Resolved = "resolved",
  Closed = "closed",
  Cancelled = "cancelled",
}
export const TicketStatusLabels: Record<TicketStatus, string> = {
  [TicketStatus.New]: "新建",
  [TicketStatus.Open]: "处理中",
  [TicketStatus.PendingCustomer]: "待客户反馈",
  [TicketStatus.PendingInternal]: "待内部处理",
  [TicketStatus.Resolved]: "已解决",
  [TicketStatus.Closed]: "已关闭",
  [TicketStatus.Cancelled]: "已取消",
}

export enum VectorDBType {
  Qdrant = "qdrant",
}
export const VectorDBTypeLabels: Record<VectorDBType, string> = {
  [VectorDBType.Qdrant]: "Qdrant",
}