mlogclub
133 lines
4.8 KiB
Go
133 lines
4.8 KiB
Go
package services
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import (
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"cs-agent/internal/models"
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"cs-agent/internal/pkg/toolx"
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"cs-agent/internal/repositories"
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"strings"
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"github.com/mlogclub/simple/sqls"
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"github.com/mlogclub/simple/web/params"
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)
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var AgentRunLogService = newAgentRunLogService()
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func newAgentRunLogService() *agentRunLogService {
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return &agentRunLogService{}
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}
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type agentRunLogService struct{}
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type AgentRunGraphSummary struct {
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TriageCount int64
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TriagePrepareTicket int64
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TriagePrepareTicketReady int64
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TriageHandoff int64
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TriageContinueAnswering int64
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AnalyzeCount int64
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PrepareDraftCount int64
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CreateTicketCount int64
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HandoffCount int64
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}
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func (s *agentRunLogService) Get(id int64) *models.AgentRunLog {
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return repositories.AgentRunLogRepository.Get(sqls.DB(), id)
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}
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func (s *agentRunLogService) Take(where ...interface{}) *models.AgentRunLog {
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return repositories.AgentRunLogRepository.Take(sqls.DB(), where...)
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}
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func (s *agentRunLogService) Find(cnd *sqls.Cnd) []models.AgentRunLog {
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return repositories.AgentRunLogRepository.Find(sqls.DB(), cnd)
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}
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func (s *agentRunLogService) FindOne(cnd *sqls.Cnd) *models.AgentRunLog {
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return repositories.AgentRunLogRepository.FindOne(sqls.DB(), cnd)
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}
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func (s *agentRunLogService) FindPageByParams(params *params.QueryParams) (list []models.AgentRunLog, paging *sqls.Paging) {
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return repositories.AgentRunLogRepository.FindPageByParams(sqls.DB(), params)
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}
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func (s *agentRunLogService) FindPageByCnd(cnd *sqls.Cnd) (list []models.AgentRunLog, paging *sqls.Paging) {
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return repositories.AgentRunLogRepository.FindPageByCnd(sqls.DB(), cnd)
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}
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func (s *agentRunLogService) Count(cnd *sqls.Cnd) int64 {
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return repositories.AgentRunLogRepository.Count(sqls.DB(), cnd)
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}
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func (s *agentRunLogService) Create(t *models.AgentRunLog) error {
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return repositories.AgentRunLogRepository.Create(sqls.DB(), t)
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}
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func (s *agentRunLogService) Update(t *models.AgentRunLog) error {
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return repositories.AgentRunLogRepository.Update(sqls.DB(), t)
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}
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func (s *agentRunLogService) Updates(id int64, columns map[string]interface{}) error {
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return repositories.AgentRunLogRepository.Updates(sqls.DB(), id, columns)
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}
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func (s *agentRunLogService) UpdateColumn(id int64, name string, value interface{}) error {
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return repositories.AgentRunLogRepository.UpdateColumn(sqls.DB(), id, name, value)
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}
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func (s *agentRunLogService) Delete(id int64) {
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repositories.AgentRunLogRepository.Delete(sqls.DB(), id)
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}
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func (s *agentRunLogService) ApplyHITLStatusFilter(cnd *sqls.Cnd, hitlStatus string) *sqls.Cnd {
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if cnd == nil {
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cnd = sqls.NewCnd()
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}
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switch strings.TrimSpace(hitlStatus) {
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case "pending":
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cnd.Eq("final_status", "interrupted")
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case "expired":
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cnd.Eq("final_status", "expired")
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case "cancelled":
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cnd.Where("(reply_text LIKE ? OR reply_text LIKE ?)", "%已取消本次工单创建%", "%已取消本次转人工%")
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case "confirmed":
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cnd.Where("resume_source <> ''")
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case "triggered":
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cnd.Where("interrupt_type <> ''")
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}
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return cnd
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}
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func (s *agentRunLogService) BuildGraphSummary(aiAgentID int64) *AgentRunGraphSummary {
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buildBaseCnd := func() *sqls.Cnd {
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cnd := sqls.NewCnd()
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if aiAgentID > 0 {
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cnd.Eq("ai_agent_id", aiAgentID)
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}
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return cnd
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}
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return &AgentRunGraphSummary{
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TriageCount: s.countByGraphTool(buildBaseCnd(), toolx.GraphTriageServiceRequest.Code),
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TriagePrepareTicket: s.countByGraphToolAndPlanReason(buildBaseCnd(), toolx.GraphTriageServiceRequest.Code, "%prepare_ticket%"),
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TriagePrepareTicketReady: s.countByGraphToolAndPlanReason(buildBaseCnd(), toolx.GraphTriageServiceRequest.Code, "%prepare_ticket with ready ticket draft%"),
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TriageHandoff: s.countByGraphToolAndPlanReason(buildBaseCnd(), toolx.GraphTriageServiceRequest.Code, "%handoff_to_human%"),
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TriageContinueAnswering: s.countByGraphToolAndPlanReason(buildBaseCnd(), toolx.GraphTriageServiceRequest.Code, "%continue_answering%"),
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AnalyzeCount: s.countByGraphTool(buildBaseCnd(), toolx.GraphAnalyzeConversation.Code),
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PrepareDraftCount: s.countByGraphTool(buildBaseCnd(), toolx.GraphPrepareTicketDraft.Code),
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CreateTicketCount: s.countByGraphTool(buildBaseCnd(), toolx.GraphCreateTicketConfirm.Code),
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HandoffCount: s.countByGraphTool(buildBaseCnd(), toolx.GraphHandoffConversation.Code),
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}
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}
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func (s *agentRunLogService) countByGraphTool(baseCnd *sqls.Cnd, graphToolCode string) int64 {
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cnd := baseCnd
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cnd.Eq("graph_tool_code", strings.TrimSpace(graphToolCode))
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return s.Count(cnd)
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}
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func (s *agentRunLogService) countByGraphToolAndPlanReason(baseCnd *sqls.Cnd, graphToolCode string, planReasonLike string) int64 {
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cnd := baseCnd
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cnd.Eq("graph_tool_code", strings.TrimSpace(graphToolCode))
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cnd.Where("plan_reason LIKE ?", strings.TrimSpace(planReasonLike))
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return s.Count(cnd)
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}
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