mlogclub
566 lines
31 KiB
Go
566 lines
31 KiB
Go
package services
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import (
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"crypto/sha256"
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"encoding/hex"
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"encoding/json"
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"strings"
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"time"
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"agent-desk/internal/ai/workflow/dsl"
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workflowregistry "agent-desk/internal/ai/workflow/registry"
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workflowvalidator "agent-desk/internal/ai/workflow/validator"
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"agent-desk/internal/models"
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"agent-desk/internal/pkg/dto"
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"agent-desk/internal/pkg/dto/request"
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"agent-desk/internal/pkg/enums"
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"agent-desk/internal/pkg/errorsx"
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"agent-desk/internal/pkg/httpx/params"
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"agent-desk/internal/pkg/utils"
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"agent-desk/internal/repositories"
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"github.com/mlogclub/simple/sqls"
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)
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var AIWorkflowService = newAIWorkflowService()
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func newAIWorkflowService() *aiWorkflowService {
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return &aiWorkflowService{
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registry: workflowregistry.DefaultRegistry(),
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}
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}
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type aiWorkflowService struct {
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registry *workflowregistry.Registry
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}
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type AIWorkflowRunAuditItem struct {
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Run models.AIWorkflowRun
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Workflow *models.AIWorkflow
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Version *models.AIWorkflowVersion
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Agent *models.AIAgent
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}
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type AIWorkflowTemplate struct {
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Code string
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Name string
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Description string
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Definition dsl.Definition
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}
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func (s *aiWorkflowService) Get(id int64) *models.AIWorkflow {
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if id <= 0 {
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return nil
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}
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return repositories.AIWorkflowRepository.Get(sqls.DB(), id)
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}
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func (s *aiWorkflowService) GetVersion(id int64) *models.AIWorkflowVersion {
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if id <= 0 {
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return nil
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}
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return repositories.AIWorkflowVersionRepository.Get(sqls.DB(), id)
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}
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func (s *aiWorkflowService) FindPageByCnd(cnd *sqls.Cnd) (list []models.AIWorkflow, paging *sqls.Paging) {
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return repositories.AIWorkflowRepository.FindPageByCnd(sqls.DB(), cnd)
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}
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func (s *aiWorkflowService) FindVersionPageByParams(params *params.QueryParams) (list []models.AIWorkflowVersion, paging *sqls.Paging) {
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return repositories.AIWorkflowVersionRepository.FindPageByParams(sqls.DB(), params)
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}
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func (s *aiWorkflowService) FindRunPageByCnd(cnd *sqls.Cnd) (list []models.AIWorkflowRun, paging *sqls.Paging) {
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return repositories.AIWorkflowRunRepository.FindPageByCnd(sqls.DB(), cnd)
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}
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func (s *aiWorkflowService) BuildRunAuditItems(list []models.AIWorkflowRun) []AIWorkflowRunAuditItem {
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ret := make([]AIWorkflowRunAuditItem, 0, len(list))
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if len(list) == 0 {
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return ret
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}
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workflowIDs := make([]int64, 0, len(list))
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versionIDs := make([]int64, 0, len(list))
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agentIDs := make([]int64, 0, len(list))
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for _, item := range list {
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workflowIDs = appendNonZeroInt64(workflowIDs, item.WorkflowID)
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versionIDs = appendNonZeroInt64(versionIDs, item.WorkflowVersionID)
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agentIDs = appendNonZeroInt64(agentIDs, item.AIAgentID)
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}
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var workflows []models.AIWorkflow
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if len(workflowIDs) > 0 {
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workflows = repositories.AIWorkflowRepository.Find(sqls.DB(), sqls.NewCnd().In("id", workflowIDs))
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}
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var versions []models.AIWorkflowVersion
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if len(versionIDs) > 0 {
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versions = repositories.AIWorkflowVersionRepository.Find(sqls.DB(), sqls.NewCnd().In("id", versionIDs))
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}
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var agents []models.AIAgent
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if len(agentIDs) > 0 {
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agents = repositories.AIAgentRepository.Find(sqls.DB(), sqls.NewCnd().In("id", agentIDs))
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}
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workflowByID := make(map[int64]*models.AIWorkflow, len(workflows))
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for i := range workflows {
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item := workflows[i]
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workflowByID[item.ID] = &item
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}
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versionByID := make(map[int64]*models.AIWorkflowVersion, len(versions))
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for i := range versions {
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item := versions[i]
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versionByID[item.ID] = &item
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}
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agentByID := make(map[int64]*models.AIAgent, len(agents))
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for i := range agents {
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item := agents[i]
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agentByID[item.ID] = &item
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}
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for _, run := range list {
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ret = append(ret, AIWorkflowRunAuditItem{
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Run: run,
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Workflow: workflowByID[run.WorkflowID],
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Version: versionByID[run.WorkflowVersionID],
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Agent: agentByID[run.AIAgentID],
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})
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}
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return ret
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}
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func (s *aiWorkflowService) GetRunDetail(id int64) (*models.AIWorkflowRun, []models.AIWorkflowNodeRun) {
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if id <= 0 {
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return nil, nil
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}
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run := repositories.AIWorkflowRunRepository.Get(sqls.DB(), id)
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if run == nil {
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return nil, nil
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}
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nodes := repositories.AIWorkflowNodeRunRepository.Find(sqls.DB(), sqls.NewCnd().Eq("workflow_run_id", id).Asc("id"))
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return run, nodes
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}
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func appendNonZeroInt64(list []int64, value int64) []int64 {
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if value <= 0 {
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return list
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}
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for _, item := range list {
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if item == value {
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return list
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}
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}
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return append(list, value)
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}
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func (s *aiWorkflowService) ListNodeSpecs() []workflowregistry.NodeSpec {
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return s.registry.List()
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}
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func (s *aiWorkflowService) DefaultAgentWorkflowDefinition() dsl.Definition {
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return defaultAgentWorkflowDefinition()
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}
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func (s *aiWorkflowService) ListPlaybookTemplates() []AIWorkflowTemplate {
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return []AIWorkflowTemplate{
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{Code: "ticket-with-confirmation", Name: "创建工单", Description: "整理工单草稿，经客户确认后创建工单。", Definition: ticketWithConfirmationPlaybookDefinition()},
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{Code: "identity-confirmation", Name: "身份确认", Description: "在执行后续业务前收集客户的明确确认。", Definition: identityConfirmationPlaybookDefinition()},
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{Code: "complaint-escalation", Name: "投诉升级", Description: "投诉场景经客户确认后转入人工客服处理。", Definition: complaintEscalationPlaybookDefinition()},
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{Code: "refund-request-preparation", Name: "退款申请准备", Description: "整理退款诉求，确认后转人工继续核验和处理。", Definition: refundRequestPreparationPlaybookDefinition()},
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}
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}
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func ticketWithConfirmationPlaybookDefinition() dsl.Definition {
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return dsl.Definition{SchemaVersion: dsl.SchemaVersion,
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Nodes: []dsl.Node{
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workflowNode("start_1", workflowregistry.NodeTypeStart, "开始", 180, 180, nil, nil),
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workflowNode("draft_1", workflowregistry.NodeTypePrepareTicketDraft, "整理工单草稿", 600, 180, workflowInputs("issue", "start_1", "userMessage"), nil),
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workflowNode("ready_route_1", workflowregistry.NodeTypeCondition, "草稿分流", 1020, 180, nil, dsl.ConditionConfig{Branches: []dsl.ConditionBranch{
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workflowConditionBranch("ready", "草稿完整", "prompt_1", "draft_1", "ready", "is_true", nil),
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{ID: "default", Name: "补充信息", TargetNodeID: "followup_1", Default: true},
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}}),
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workflowNode("prompt_1", workflowregistry.NodeTypeLLMReply, "建单确认", 1440, 100, map[string]dsl.Value{"userMessage": dsl.RefValue("start_1", "userMessage"), "ticketTitle": dsl.RefValue("draft_1", "title"), "ticketDescription": dsl.RefValue("draft_1", "description")}, map[string]any{"staticReply": "我已整理工单草稿：{{ticketTitle}}。请确认是否创建。"}),
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workflowNode("confirm_1", workflowregistry.NodeTypeHumanConfirm, "确认建单", 1860, 100, workflowInputs("prompt", "prompt_1", "replyText"), nil),
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workflowNode("confirm_route_1", workflowregistry.NodeTypeCondition, "确认分流", 2280, 100, nil, dsl.ConditionConfig{Branches: []dsl.ConditionBranch{
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workflowConditionBranch("confirmed", "已确认", "create_1", "confirm_1", "confirmed", "is_true", nil),
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{ID: "default", Name: "取消", TargetNodeID: "cancel_1", Default: true},
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}}),
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workflowNode("create_1", workflowregistry.NodeTypeCreateTicket, "创建工单", 2700, 20, map[string]dsl.Value{"ticketDraft": dsl.RefValue("draft_1", "ticketDraft"), "confirmed": dsl.RefValue("confirm_1", "confirmed")}, nil),
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workflowNode("followup_1", workflowregistry.NodeTypeLLMReply, "补充信息", 1440, 330, map[string]dsl.Value{"userMessage": dsl.RefValue("start_1", "userMessage"), "followUpQuestions": dsl.RefValue("draft_1", "followUpQuestions")}, map[string]any{"staticReply": "创建工单前还需要补充：{{followUpQuestions}}"}),
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workflowNode("cancel_1", workflowregistry.NodeTypeLLMReply, "取消提示", 2700, 200, workflowInputs("userMessage", "start_1", "userMessage"), map[string]any{"staticReply": "已取消创建工单。"}),
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workflowNode("send_result_1", workflowregistry.NodeTypeSendReply, "发送建单结果", 3120, 20, workflowInputs("replyText", "create_1", "message"), nil),
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workflowNode("send_followup_1", workflowregistry.NodeTypeSendReply, "发送补充提示", 1860, 330, workflowInputs("replyText", "followup_1", "replyText"), nil),
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workflowNode("send_cancel_1", workflowregistry.NodeTypeSendReply, "发送取消提示", 3120, 200, workflowInputs("replyText", "cancel_1", "replyText"), nil),
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workflowNode("end_1", workflowregistry.NodeTypeEnd, "结束", 3540, 180, nil, nil),
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},
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Edges: []dsl.Edge{
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workflowEdge("start_1", "draft_1"), workflowEdge("draft_1", "ready_route_1"), workflowPortEdge("ready_route_1", "prompt_1", "ready"), workflowPortEdge("ready_route_1", "followup_1", "default"),
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workflowEdge("prompt_1", "confirm_1"), workflowEdge("confirm_1", "confirm_route_1"), workflowPortEdge("confirm_route_1", "create_1", "confirmed"), workflowPortEdge("confirm_route_1", "cancel_1", "default"),
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workflowEdge("create_1", "send_result_1"), workflowEdge("send_result_1", "end_1"), workflowEdge("followup_1", "send_followup_1"), workflowEdge("send_followup_1", "end_1"), workflowEdge("cancel_1", "send_cancel_1"), workflowEdge("send_cancel_1", "end_1"),
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},
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}
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}
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func (s *aiWorkflowService) ValidateDefinition(def dsl.Definition) workflowvalidator.Result {
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return workflowvalidator.ValidateDefinition(def, s.registry)
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}
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func (s *aiWorkflowService) CreateWorkflow(req request.CreateAIWorkflowRequest, operator *dto.AuthPrincipal) (*models.AIWorkflow, error) {
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if operator == nil {
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return nil, errorsx.UnauthorizedI18n("error.auth.expired")
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}
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name := strings.TrimSpace(req.Name)
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if name == "" {
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return nil, errorsx.InvalidParam("workflow name is required")
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}
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definition, err := marshalDefinition(req.Definition)
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if err != nil {
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return nil, err
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}
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item := &models.AIWorkflow{Name: name, Description: strings.TrimSpace(req.Description), Status: enums.StatusOk, DraftDefinition: definition, AuditFields: utils.BuildAuditFields(operator)}
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if err := repositories.AIWorkflowRepository.Create(sqls.DB(), item); err != nil {
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return nil, err
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}
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return item, nil
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}
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func (s *aiWorkflowService) UpdateWorkflow(req request.UpdateAIWorkflowRequest, operator *dto.AuthPrincipal) error {
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if operator == nil {
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return errorsx.UnauthorizedI18n("error.auth.expired")
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}
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if s.Get(req.ID) == nil {
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return errorsx.InvalidParamI18n("error.e0002")
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}
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name := strings.TrimSpace(req.Name)
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if name == "" {
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return errorsx.InvalidParam("workflow name is required")
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}
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definition, err := marshalDefinition(req.Definition)
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if err != nil {
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return err
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}
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return repositories.AIWorkflowRepository.Updates(sqls.DB(), req.ID, map[string]interface{}{
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"name": name,
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"description": strings.TrimSpace(req.Description),
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"draft_definition": definition,
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"update_user_id": operator.UserID,
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"update_user_name": operator.Username,
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"updated_at": time.Now(),
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})
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}
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func (s *aiWorkflowService) DeleteWorkflow(id int64, operator *dto.AuthPrincipal) error {
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if operator == nil {
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return errorsx.UnauthorizedI18n("error.auth.expired")
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}
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if s.Get(id) == nil {
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return errorsx.InvalidParamI18n("error.e0002")
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}
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if repositories.AIAgentWorkflowBindingRepository.CountByWorkflowID(sqls.DB(), id) > 0 {
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return errorsx.InvalidParam("workflow is still associated with an agent")
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}
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return repositories.AIWorkflowRepository.Updates(sqls.DB(), id, map[string]interface{}{
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"status": enums.StatusDeleted,
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"update_user_id": operator.UserID,
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"update_user_name": operator.Username,
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"updated_at": time.Now(),
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})
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}
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func (s *aiWorkflowService) PublishWorkflow(req request.PublishAIWorkflowRequest, operator *dto.AuthPrincipal) (*models.AIWorkflowVersion, error) {
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if operator == nil {
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return nil, errorsx.UnauthorizedI18n("error.auth.expired")
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}
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workflow := s.Get(req.WorkflowID)
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if workflow == nil || workflow.Status == enums.StatusDeleted {
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return nil, errorsx.InvalidParamI18n("error.e0002")
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}
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result := s.ValidateDefinition(req.Definition)
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if !result.Valid {
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return nil, errorsx.InvalidParam("workflow definition is invalid")
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}
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definition, err := marshalDefinition(req.Definition)
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if err != nil {
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return nil, err
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}
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now := time.Now()
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var version *models.AIWorkflowVersion
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err = sqls.WithTransaction(func(ctx *sqls.TxContext) error {
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nextVersion := repositories.AIWorkflowVersionRepository.MaxVersionByWorkflowID(ctx.Tx, req.WorkflowID) + 1
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version = &models.AIWorkflowVersion{
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WorkflowID: req.WorkflowID,
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Version: nextVersion,
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Status: enums.StatusOk,
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Definition: definition,
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DefinitionHash: hashDefinition(definition),
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PublishedAt: &now,
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PublishedByID: operator.UserID,
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PublishedByName: operator.Username,
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AuditFields: utils.BuildAuditFields(operator),
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}
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if err := repositories.AIWorkflowVersionRepository.Create(ctx.Tx, version); err != nil {
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return err
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}
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return repositories.AIWorkflowRepository.Updates(ctx.Tx, req.WorkflowID, map[string]interface{}{
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"draft_definition": definition,
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"published_version_id": version.ID,
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"update_user_id": operator.UserID,
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"update_user_name": operator.Username,
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"updated_at": now,
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})
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})
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if err != nil {
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return nil, err
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}
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return version, nil
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}
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func defaultAgentWorkflowDefinition() dsl.Definition {
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return dsl.Definition{
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SchemaVersion: dsl.SchemaVersion,
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Nodes: []dsl.Node{
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workflowNode("start_1", workflowregistry.NodeTypeStart, "开始", 180, 285.5, nil, nil),
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workflowNode("understanding_1", workflowregistry.NodeTypeConversationUnderstanding, "会话理解", 640, 285.5, workflowInputs("userMessage", "start_1", "userMessage"), nil),
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workflowNode("policy_1", workflowregistry.NodeTypeReplyPolicy, "回复策略", 1100, 285.5, map[string]dsl.Value{
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"userMessage": dsl.RefValue("start_1", "userMessage"),
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"messageIntent": dsl.RefValue("understanding_1", "messageIntent"),
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"answerScope": dsl.RefValue("understanding_1", "answerScope"),
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"riskSignals": dsl.RefValue("understanding_1", "riskSignals"),
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}, nil),
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workflowNode("policy_route_1", workflowregistry.NodeTypeCondition, "策略分流", 1560, 125.5, nil, dsl.ConditionConfig{Branches: []dsl.ConditionBranch{
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workflowConditionBranch("handoff", "转人工", "handoff_confirm_prompt_1", "policy_1", "action", "eq", "handoff_to_human"),
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workflowConditionBranch("direct", "直接回复", "policy_reply_1", "policy_1", "action", "eq", "direct_reply"),
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workflowConditionBranch("clarify", "追问澄清", "policy_reply_1", "policy_1", "action", "eq", "clarify"),
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workflowConditionBranch("end_conversation", "结束语", "policy_reply_1", "policy_1", "action", "eq", "end_conversation"),
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workflowConditionBranch("ticket", "创建工单", "draft_ticket_1", "policy_1", "action", "eq", "prepare_ticket"),
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workflowConditionBranch("knowledge", "知识库回复", "retrieve_1", "policy_1", "action", "eq", "retrieve_knowledge"),
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{ID: "default", Name: "策略兜底", TargetNodeID: "policy_reply_1", Default: true},
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}}),
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workflowNode("handoff_confirm_prompt_1", workflowregistry.NodeTypeLLMReply, "转人工确认文案", 2020, 0, workflowInputs("userMessage", "start_1", "userMessage"), map[string]any{"staticReply": "我可以为你转接人工客服处理。请回复“确认”继续转人工，或回复“取消”继续由 AI 协助。"}),
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workflowNode("handoff_confirm_1", workflowregistry.NodeTypeHumanConfirm, "确认转人工", 2480, 0, workflowInputs("prompt", "handoff_confirm_prompt_1", "replyText"), nil),
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workflowNode("handoff_confirm_route_1", workflowregistry.NodeTypeCondition, "转人工确认分流", 2940, 0, nil, dsl.ConditionConfig{Branches: []dsl.ConditionBranch{
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workflowConditionBranch("confirmed", "已确认", "handoff_1", "handoff_confirm_1", "confirmed", "is_true", nil),
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{ID: "default", Name: "取消或未确认", TargetNodeID: "handoff_cancel_reply_1", Default: true},
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}}),
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workflowNode("handoff_1", workflowregistry.NodeTypeHandoffToHuman, "转人工", 3400, 0, map[string]dsl.Value{
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"reason": dsl.RefValue("start_1", "userMessage"),
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"confirmed": dsl.RefValue("handoff_confirm_1", "confirmed"),
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}, nil),
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workflowNode("handoff_cancel_reply_1", workflowregistry.NodeTypeLLMReply, "取消转人工提示", 3400, 480, workflowInputs("userMessage", "start_1", "userMessage"), map[string]any{"staticReply": "已取消转人工。你可以继续补充问题，我会继续协助。"}),
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workflowNode("send_handoff_cancel_1", workflowregistry.NodeTypeSendReply, "发送取消提示", 3860, 480, workflowInputs("replyText", "handoff_cancel_reply_1", "replyText"), nil),
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workflowNode("policy_reply_1", workflowregistry.NodeTypeSendReply, "发送策略回复", 4320, 98.5, workflowInputs("replyText", "policy_1", "replyText"), nil),
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workflowNode("handoff_end_1", workflowregistry.NodeTypeEnd, "结束", 3860, 0, nil, nil),
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workflowNode("draft_ticket_1", workflowregistry.NodeTypePrepareTicketDraft, "整理工单草稿", 2020, 379, workflowInputs("issue", "start_1", "userMessage"), nil),
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workflowNode("ticket_draft_route_1", workflowregistry.NodeTypeCondition, "草稿就绪分流", 2480, 329, nil, dsl.ConditionConfig{Branches: []dsl.ConditionBranch{
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workflowConditionBranch("ready", "草稿完整", "ticket_confirm_prompt_1", "draft_ticket_1", "ready", "is_true", nil),
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{ID: "default", Name: "补充信息", TargetNodeID: "ticket_followup_reply_1", Default: true},
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}}),
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|
workflowNode("ticket_confirm_prompt_1", workflowregistry.NodeTypeLLMReply, "建单确认文案", 2940, 285.5, map[string]dsl.Value{
|
|
"userMessage": dsl.RefValue("start_1", "userMessage"),
|
|
"ticketTitle": dsl.RefValue("draft_ticket_1", "title"),
|
|
"ticketDescription": dsl.RefValue("draft_ticket_1", "description"),
|
|
}, map[string]any{"staticReply": "我已整理工单草稿，请确认是否创建：\n标题：{{ticketTitle}}\n描述：{{ticketDescription}}\n请回复“确认”创建工单，或回复“取消”放弃。"}),
|
|
workflowNode("ticket_confirm_1", workflowregistry.NodeTypeHumanConfirm, "确认建单", 3400, 285.5, workflowInputs("prompt", "ticket_confirm_prompt_1", "replyText"), nil),
|
|
workflowNode("ticket_confirm_route_1", workflowregistry.NodeTypeCondition, "建单确认分流", 3860, 235.5, nil, dsl.ConditionConfig{Branches: []dsl.ConditionBranch{
|
|
workflowConditionBranch("confirmed", "已确认", "create_ticket_1", "ticket_confirm_1", "confirmed", "is_true", nil),
|
|
{ID: "default", Name: "取消或未确认", TargetNodeID: "ticket_cancel_reply_1", Default: true},
|
|
}}),
|
|
workflowNode("create_ticket_1", workflowregistry.NodeTypeCreateTicket, "创建工单", 4780, 192, map[string]dsl.Value{
|
|
"ticketDraft": dsl.RefValue("draft_ticket_1", "ticketDraft"),
|
|
"confirmed": dsl.RefValue("ticket_confirm_1", "confirmed"),
|
|
}, nil),
|
|
workflowNode("ticket_result_reply_1", workflowregistry.NodeTypeSendReply, "发送建单结果", 5240, 192, workflowInputs("replyText", "create_ticket_1", "message"), nil),
|
|
workflowNode("ticket_cancel_reply_1", workflowregistry.NodeTypeLLMReply, "取消建单提示", 4320, 379, workflowInputs("userMessage", "start_1", "userMessage"), map[string]any{"staticReply": "已取消创建工单。你可以继续补充问题，我会继续帮你处理。"}),
|
|
workflowNode("send_ticket_cancel_1", workflowregistry.NodeTypeSendReply, "发送取消提示", 4780, 379, workflowInputs("replyText", "ticket_cancel_reply_1", "replyText"), nil),
|
|
workflowNode("ticket_followup_reply_1", workflowregistry.NodeTypeLLMReply, "追问工单信息", 3860, 1033.5, map[string]dsl.Value{
|
|
"userMessage": dsl.RefValue("start_1", "userMessage"),
|
|
"followUpQuestions": dsl.RefValue("draft_ticket_1", "followUpQuestions"),
|
|
}, map[string]any{"staticReply": "为了创建工单，还需要补充以下信息：\n{{followUpQuestions}}"}),
|
|
workflowNode("send_ticket_followup_1", workflowregistry.NodeTypeSendReply, "发送工单追问", 4780, 1033.5, workflowInputs("replyText", "ticket_followup_reply_1", "replyText"), nil),
|
|
workflowNode("retrieve_1", workflowregistry.NodeTypeKnowledgeRetrieve, "知识检索", 2480, 753, workflowInputs("query", "start_1", "userMessage"), map[string]any{"knowledgeBaseIds": []int64{}}),
|
|
workflowNode("answerability_1", workflowregistry.NodeTypeAnswerabilityGate, "可回答判断", 2940, 753, map[string]dsl.Value{
|
|
"userMessage": dsl.RefValue("start_1", "userMessage"),
|
|
"knowledgeItems": dsl.RefValue("retrieve_1", "items"),
|
|
}, nil),
|
|
workflowNode("answerability_route_1", workflowregistry.NodeTypeCondition, "可回答分流", 3400, 703, nil, dsl.ConditionConfig{Branches: []dsl.ConditionBranch{
|
|
workflowConditionBranch("answerable", "可以回答", "reply_1", "answerability_1", "answerability", "eq", "answerable"),
|
|
{ID: "default", Name: "兜底追问", TargetNodeID: "fallback_reply_1", Default: true},
|
|
}}),
|
|
workflowNode("reply_1", workflowregistry.NodeTypeLLMReply, "AI 回复", 3860, 659.5, map[string]dsl.Value{
|
|
"userMessage": dsl.RefValue("start_1", "userMessage"),
|
|
"knowledgeItems": dsl.RefValue("retrieve_1", "items"),
|
|
}, nil),
|
|
workflowNode("send_1", workflowregistry.NodeTypeSendReply, "发送回复", 4320, 659.5, workflowInputs("replyText", "reply_1", "replyText"), nil),
|
|
workflowNode("fallback_reply_1", workflowregistry.NodeTypeLLMReply, "兜底追问", 3860, 846.5, map[string]dsl.Value{
|
|
"userMessage": dsl.RefValue("start_1", "userMessage"),
|
|
"knowledgeItems": dsl.RefValue("retrieve_1", "items"),
|
|
}, nil),
|
|
workflowNode("send_fallback_1", workflowregistry.NodeTypeSendReply, "发送兜底", 4320, 846.5, workflowInputs("replyText", "fallback_reply_1", "replyText"), nil),
|
|
workflowNode("end_1", workflowregistry.NodeTypeEnd, "结束", 5700, 472.5, nil, nil),
|
|
},
|
|
Edges: []dsl.Edge{
|
|
workflowEdge("start_1", "understanding_1"),
|
|
workflowEdge("understanding_1", "policy_1"),
|
|
workflowEdge("policy_1", "policy_route_1"),
|
|
workflowPortEdge("policy_route_1", "handoff_confirm_prompt_1", "handoff"),
|
|
workflowPortEdge("policy_route_1", "policy_reply_1", "direct"),
|
|
workflowPortEdge("policy_route_1", "policy_reply_1", "clarify"),
|
|
workflowPortEdge("policy_route_1", "policy_reply_1", "end_conversation"),
|
|
workflowPortEdge("policy_route_1", "draft_ticket_1", "ticket"),
|
|
workflowPortEdge("policy_route_1", "retrieve_1", "knowledge"),
|
|
workflowPortEdge("policy_route_1", "policy_reply_1", "default"),
|
|
workflowEdge("policy_reply_1", "end_1"),
|
|
workflowEdge("handoff_confirm_prompt_1", "handoff_confirm_1"),
|
|
workflowEdge("handoff_confirm_1", "handoff_confirm_route_1"),
|
|
workflowPortEdge("handoff_confirm_route_1", "handoff_1", "confirmed"),
|
|
workflowPortEdge("handoff_confirm_route_1", "handoff_cancel_reply_1", "default"),
|
|
workflowEdge("handoff_1", "handoff_end_1"),
|
|
workflowEdge("handoff_cancel_reply_1", "send_handoff_cancel_1"),
|
|
workflowEdge("send_handoff_cancel_1", "end_1"),
|
|
workflowEdge("draft_ticket_1", "ticket_draft_route_1"),
|
|
workflowPortEdge("ticket_draft_route_1", "ticket_confirm_prompt_1", "ready"),
|
|
workflowPortEdge("ticket_draft_route_1", "ticket_followup_reply_1", "default"),
|
|
workflowEdge("ticket_confirm_prompt_1", "ticket_confirm_1"),
|
|
workflowEdge("ticket_confirm_1", "ticket_confirm_route_1"),
|
|
workflowPortEdge("ticket_confirm_route_1", "create_ticket_1", "confirmed"),
|
|
workflowPortEdge("ticket_confirm_route_1", "ticket_cancel_reply_1", "default"),
|
|
workflowEdge("create_ticket_1", "ticket_result_reply_1"),
|
|
workflowEdge("ticket_result_reply_1", "end_1"),
|
|
workflowEdge("ticket_cancel_reply_1", "send_ticket_cancel_1"),
|
|
workflowEdge("send_ticket_cancel_1", "end_1"),
|
|
workflowEdge("ticket_followup_reply_1", "send_ticket_followup_1"),
|
|
workflowEdge("send_ticket_followup_1", "end_1"),
|
|
workflowEdge("retrieve_1", "answerability_1"),
|
|
workflowEdge("answerability_1", "answerability_route_1"),
|
|
workflowPortEdge("answerability_route_1", "reply_1", "answerable"),
|
|
workflowPortEdge("answerability_route_1", "fallback_reply_1", "default"),
|
|
workflowEdge("reply_1", "send_1"),
|
|
workflowEdge("send_1", "end_1"),
|
|
workflowEdge("fallback_reply_1", "send_fallback_1"),
|
|
workflowEdge("send_fallback_1", "end_1"),
|
|
},
|
|
}
|
|
}
|
|
|
|
func identityConfirmationPlaybookDefinition() dsl.Definition {
|
|
return dsl.Definition{SchemaVersion: dsl.SchemaVersion,
|
|
Nodes: []dsl.Node{
|
|
workflowNode("start_1", workflowregistry.NodeTypeStart, "开始", 180, 180, nil, nil),
|
|
workflowNode("prompt_1", workflowregistry.NodeTypeLLMReply, "身份确认提示", 600, 180, workflowInputs("userMessage", "start_1", "userMessage"), map[string]any{"staticReply": "为保护你的账户信息，请确认是否继续身份核验。"}),
|
|
workflowNode("confirm_1", workflowregistry.NodeTypeHumanConfirm, "确认身份核验", 1020, 180, workflowInputs("prompt", "prompt_1", "replyText"), nil),
|
|
workflowNode("route_1", workflowregistry.NodeTypeCondition, "确认分流", 1440, 180, nil, dsl.ConditionConfig{Branches: []dsl.ConditionBranch{
|
|
workflowConditionBranch("confirmed", "已确认", "confirmed_reply_1", "confirm_1", "confirmed", "is_true", nil),
|
|
{ID: "default", Name: "取消", TargetNodeID: "cancel_reply_1", Default: true},
|
|
}}),
|
|
workflowNode("confirmed_reply_1", workflowregistry.NodeTypeLLMReply, "确认结果", 1860, 100, workflowInputs("userMessage", "start_1", "userMessage"), map[string]any{"staticReply": "已收到确认，人工客服将继续为你核验身份。"}),
|
|
workflowNode("cancel_reply_1", workflowregistry.NodeTypeLLMReply, "取消提示", 1860, 280, workflowInputs("userMessage", "start_1", "userMessage"), map[string]any{"staticReply": "已取消身份核验。"}),
|
|
workflowNode("send_confirmed_1", workflowregistry.NodeTypeSendReply, "发送确认结果", 2280, 100, workflowInputs("replyText", "confirmed_reply_1", "replyText"), nil),
|
|
workflowNode("send_cancel_1", workflowregistry.NodeTypeSendReply, "发送取消提示", 2280, 280, workflowInputs("replyText", "cancel_reply_1", "replyText"), nil),
|
|
workflowNode("end_1", workflowregistry.NodeTypeEnd, "结束", 2700, 180, nil, nil),
|
|
},
|
|
Edges: []dsl.Edge{
|
|
workflowEdge("start_1", "prompt_1"), workflowEdge("prompt_1", "confirm_1"), workflowEdge("confirm_1", "route_1"),
|
|
workflowPortEdge("route_1", "confirmed_reply_1", "confirmed"), workflowPortEdge("route_1", "cancel_reply_1", "default"),
|
|
workflowEdge("confirmed_reply_1", "send_confirmed_1"), workflowEdge("cancel_reply_1", "send_cancel_1"), workflowEdge("send_confirmed_1", "end_1"), workflowEdge("send_cancel_1", "end_1"),
|
|
},
|
|
}
|
|
}
|
|
|
|
func complaintEscalationPlaybookDefinition() dsl.Definition {
|
|
return confirmationHandoffPlaybookDefinition("投诉升级确认", "我们将把本次投诉升级给人工客服处理。请确认是否继续。", "已为你升级投诉，人工客服会尽快跟进。", "投诉升级已取消。")
|
|
}
|
|
|
|
func confirmationHandoffPlaybookDefinition(title, prompt, confirmedReply, cancelledReply string) dsl.Definition {
|
|
return dsl.Definition{SchemaVersion: dsl.SchemaVersion,
|
|
Nodes: []dsl.Node{
|
|
workflowNode("start_1", workflowregistry.NodeTypeStart, "开始", 180, 180, nil, nil),
|
|
workflowNode("prompt_1", workflowregistry.NodeTypeLLMReply, title, 600, 180, workflowInputs("userMessage", "start_1", "userMessage"), map[string]any{"staticReply": prompt}),
|
|
workflowNode("confirm_1", workflowregistry.NodeTypeHumanConfirm, "确认升级", 1020, 180, workflowInputs("prompt", "prompt_1", "replyText"), nil),
|
|
workflowNode("route_1", workflowregistry.NodeTypeCondition, "确认分流", 1440, 180, nil, dsl.ConditionConfig{Branches: []dsl.ConditionBranch{
|
|
workflowConditionBranch("confirmed", "已确认", "handoff_1", "confirm_1", "confirmed", "is_true", nil),
|
|
{ID: "default", Name: "取消", TargetNodeID: "cancel_reply_1", Default: true},
|
|
}}),
|
|
workflowNode("handoff_1", workflowregistry.NodeTypeHandoffToHuman, "转人工处理", 1860, 100, map[string]dsl.Value{"reason": dsl.RefValue("start_1", "userMessage"), "confirmed": dsl.RefValue("confirm_1", "confirmed")}, nil),
|
|
workflowNode("cancel_reply_1", workflowregistry.NodeTypeLLMReply, "取消提示", 1860, 280, workflowInputs("userMessage", "start_1", "userMessage"), map[string]any{"staticReply": cancelledReply}),
|
|
workflowNode("send_handoff_1", workflowregistry.NodeTypeSendReply, "发送升级结果", 2280, 100, workflowInputs("replyText", "handoff_1", "message"), nil),
|
|
workflowNode("send_cancel_1", workflowregistry.NodeTypeSendReply, "发送取消提示", 2280, 280, workflowInputs("replyText", "cancel_reply_1", "replyText"), nil),
|
|
workflowNode("end_1", workflowregistry.NodeTypeEnd, "结束", 2700, 180, nil, nil),
|
|
},
|
|
Edges: []dsl.Edge{
|
|
workflowEdge("start_1", "prompt_1"), workflowEdge("prompt_1", "confirm_1"), workflowEdge("confirm_1", "route_1"),
|
|
workflowPortEdge("route_1", "handoff_1", "confirmed"), workflowPortEdge("route_1", "cancel_reply_1", "default"),
|
|
workflowEdge("handoff_1", "send_handoff_1"), workflowEdge("cancel_reply_1", "send_cancel_1"), workflowEdge("send_handoff_1", "end_1"), workflowEdge("send_cancel_1", "end_1"),
|
|
},
|
|
}
|
|
}
|
|
|
|
func refundRequestPreparationPlaybookDefinition() dsl.Definition {
|
|
return confirmationHandoffPlaybookDefinition("退款申请确认", "我会先整理退款申请并转交人工客服核验。请确认是否继续。", "退款申请已准备完成，人工客服将继续核验订单和退款条件。", "退款申请准备已取消。")
|
|
}
|
|
|
|
func workflowNode(id string, nodeType string, title string, x float64, y float64, inputs map[string]dsl.Value, config any) dsl.Node {
|
|
return dsl.Node{
|
|
ID: id,
|
|
Type: nodeType,
|
|
Meta: dsl.NodeMeta{Position: dsl.Position{X: x, Y: y}},
|
|
Data: dsl.NodeData{
|
|
Title: title,
|
|
Config: mustMarshalWorkflowConfig(config),
|
|
InputsValues: inputs,
|
|
},
|
|
}
|
|
}
|
|
|
|
func workflowInputs(name string, nodeID string, field string) map[string]dsl.Value {
|
|
return map[string]dsl.Value{name: dsl.RefValue(nodeID, field)}
|
|
}
|
|
|
|
func workflowConditionBranch(id string, name string, targetNodeID string, nodeID string, field string, operator string, right any) dsl.ConditionBranch {
|
|
return dsl.ConditionBranch{
|
|
ID: id,
|
|
Name: name,
|
|
TargetNodeID: targetNodeID,
|
|
Condition: &dsl.Condition{
|
|
Left: &dsl.Value{Type: dsl.ValueTypeRef, Content: []string{nodeID, field}},
|
|
Operator: operator,
|
|
Right: right,
|
|
},
|
|
}
|
|
}
|
|
|
|
func workflowEdge(source string, target string) dsl.Edge {
|
|
return dsl.Edge{SourceNodeID: source, TargetNodeID: target}
|
|
}
|
|
|
|
func workflowPortEdge(source string, target string, sourcePortID string) dsl.Edge {
|
|
return dsl.Edge{SourceNodeID: source, TargetNodeID: target, SourcePortID: sourcePortID}
|
|
}
|
|
|
|
func mustMarshalWorkflowConfig(value any) json.RawMessage {
|
|
if value == nil {
|
|
return nil
|
|
}
|
|
raw, err := json.Marshal(value)
|
|
if err != nil {
|
|
panic(err)
|
|
}
|
|
return raw
|
|
}
|
|
|
|
func defaultAgentWorkflowName(agentName string) string {
|
|
agentName = strings.TrimSpace(agentName)
|
|
if agentName == "" {
|
|
return "会话流程"
|
|
}
|
|
return agentName + " 会话流程"
|
|
}
|
|
|
|
func marshalDefinition(def dsl.Definition) (string, error) {
|
|
buf, err := json.Marshal(def)
|
|
if err != nil {
|
|
return "", errorsx.InvalidParam("invalid workflow definition")
|
|
}
|
|
return string(buf), nil
|
|
}
|
|
|
|
func hashDefinition(definition string) string {
|
|
sum := sha256.Sum256([]byte(definition))
|
|
return hex.EncodeToString(sum[:])
|
|
}
|