t
18c9354095
- 注入数据库、运行时配置、统一响应、文件存储和平台 AI 能力，补充业务读写工具与客户快捷操作契约。 - 移除模块内重复的组织、客户、工单、标签、技能、旧工作流、MCP 和迁移实现，将身份权限与业务主体交由宿主管理。 - 使用 libSQL 重构向量存储，并完善图片消息、访客身份、排队调度、企业微信和支持聊天页面。 - 统一 HTTP、DTO 与 WebSocket 的 snake_case 协议，补齐模块初始化、业务动作和公共载荷等回归测试。
434 lines
26 KiB
YAML
434 lines
26 KiB
YAML
error.e0001: "AI Agent not found"
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error.e0002: "AI Agent not found."
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error.e0003: "AI Agent not found or disabled."
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error.e0004: "AI Agent not found or not enabled."
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error.e0005: "Enter an AI Agent name."
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error.e0006: "This AI Agent name is already in use."
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error.e0007: "AI Agent not found or not enabled."
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error.e0008: "The AI configuration linked to this AI Agent does not exist."
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error.e0009: "AI configuration not found."
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error.e0010: "Select an AI configuration."
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error.e0011: "The AI configuration is not enabled."
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error.e0012: "AI configuration not found."
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error.e0014: "Checkpoint not found."
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error.e0015: "The checkpoint does not belong to this AI Agent."
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error.e0016: "MCP Tool toolCode does not match serverCode."
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error.e0017: "MCP Tool toolCode does not match toolName."
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error.e0018: "Invalid MCP Tool toolCode format."
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error.e0019: "MCP Tool toolCode, serverCode, and toolName are required."
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error.e0020: "Only MCP Tools can be configured."
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error.e0021: "Invalid MCP Tool configuration."
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error.e0022: "The Excel file is empty."
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error.e0023: "Failed to parse the Excel file."
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error.e0024: "Failed to read the Excel file."
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error.e0025: "FAQ not found."
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error.e0026: "FAQ knowledge bases do not support documents."
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error.e0027: "Graph Tools can only contain Graph tools."
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error.e0028: "Invalid Graph Tools configuration format."
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error.e0029: "HTML message content is empty."
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error.e0030: "Images in HTML messages must use uploaded files."
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error.e0031: "Invalid JSON array format."
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error.e0032: "MCP endpoint is required."
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error.e0033: "MCP server is not enabled."
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error.e0034: "MCP server configuration not found."
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error.e0035: "MCP is not enabled."
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error.e0048: "OSS accessKeyId is not configured."
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error.e0049: "OSS accessKeySecret is not configured."
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error.e0050: "OSS bucket is not configured."
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error.e0051: "OSS endpoint is not configured."
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error.e0052: "Invalid Skill ID."
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error.e0053: "Skill not found."
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error.e0054: "Skill not found or not enabled."
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error.e0055: "Enter a Skill name."
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error.e0056: "Skill is not enabled."
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error.e0057: "Skill is required."
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error.e0058: "This Skill already exists."
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error.e0059: "Web channel position must be left or right."
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error.e0060: "Invalid web channel configuration."
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error.e0061: "AI Agent ID is required."
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error.e0062: "Channel not found."
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error.e0063: "Checkpoint ID is required."
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error.e0064: "Conversation ID is required."
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error.e0065: "Customer ID is required."
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error.e0066: "Document ID or FAQ ID is required."
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error.e0067: "Invalid index status."
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error.e0068: "openKfID is required."
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error.e0069: "This openKfId is already used by another channel."
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error.e0070: "Server code is required."
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error.e0071: "Skill definition ID is required."
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error.e0072: "Ticket is required."
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error.e0073: "The MCP server bound to this tool code does not exist or is not enabled."
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error.e0074: "Tool code is required."
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error.e0075: "Invalid tool code format."
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error.e0076: "Tool name is required."
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error.e0077: "tool_search only supports calling MCP toolCode."
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error.e0078: "User message is required."
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error.e0079: "The uploaded file exceeds the size limit."
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error.e0080: "Unsupported sender type."
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error.e0081: "Unsupported read operation type."
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error.e0082: "Unsupported file storage type."
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error.e0083: "A tag cannot be moved under itself."
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error.e0084: "A directory cannot be moved under itself."
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error.e0085: "Schedules cannot be added or changed for past dates."
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error.e0086: "Transaction context is required."
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error.e0087: "You can only recall messages you sent."
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error.e0088: "Only deleted Skills can be restored."
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error.e0089: "Only .xlsx files are supported."
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error.e0090: "Only image files are supported."
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error.e0091: "Only agent messages can be recalled."
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error.e0092: "Only one primary contact method can be set."
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error.e0093: "WeCom AgentID is not configured."
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error.e0094: "WeCom openKfID is required."
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error.e0095: "WeCom media ID is required."
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error.e0096: "WeCom customer ID is required."
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error.e0097: "This WeCom phone number is already used by a system user."
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error.e0098: "The WeCom channel is not linked to an AI Agent."
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error.e0099: "The AI Agent linked to this WeCom channel does not exist or has been disabled."
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error.e0100: "WeCom is not enabled or its configuration is incomplete."
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error.e0101: "WeCom message ID is required."
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error.e0102: "Invalid WeCom channel configuration."
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error.e0103: "WeCom channel configuration is missing openKfId."
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error.e0104: "This WeCom user ID is already used as a system username."
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error.e0105: "Failed to get the WeCom user ID."
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error.e0106: "WeCom user information not found."
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error.e0107: "WeCom sign-in callback URL is not configured."
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error.e0108: "WeCom sign-in secret is not configured."
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error.e0109: "WeCom sign-in is not enabled."
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error.e0110: "WeCom sign-in state is invalid."
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error.e0111: "WeCom sign-in state is invalid or has expired."
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error.e0112: "The system user linked to this WeCom account does not exist."
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error.e0113: "WeCom returned an empty image media_id."
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error.e0114: "WeCom returned an empty message ID."
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error.e0115: "This WeCom email address is already used by a system user."
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error.e0116: "Conversation not found."
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error.e0117: "The conversation does not belong to this AI Agent."
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error.e0118: "The conversation does not belong to this customer."
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error.e0119: "This conversation is closed."
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error.e0120: "This conversation has not been assigned to an agent, so messages cannot be sent yet."
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error.e0121: "Invalid conversation filter."
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error.e0122: "Select a provider."
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error.e0123: "Invalid fallback policy."
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error.e0124: "Company not found."
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error.e0125: "Enter a company name."
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error.e0126: "This company name is already in use."
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error.e0127: "Linked user not found."
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error.e0128: "Enter a close reason."
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error.e0129: "Unsupported content type."
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error.e0130: "Unsupported chunking strategy."
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error.e0131: "Failed to create the conversation."
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error.e0132: "A single schedule entry cannot span multiple days."
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error.e0133: "Invalid request parameters."
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error.e0134: "Only active conversations can be transferred."
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error.e0135: "Only queued conversations can be assigned."
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error.e0136: "Only queued conversations can be auto-assigned."
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error.e0137: "Only queued unassigned conversations can be auto-assigned."
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error.e0138: "Only FAQs in the current knowledge base can be moved."
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error.e0139: "Only documents in the current knowledge base can be moved."
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error.e0140: "Only directories in the same knowledge base and same level can be reordered."
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error.e0141: "A tag with this name already exists at the same level."
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error.e0142: "A directory with this name already exists at the same level."
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error.e0143: "Enabled AI configurations cannot be deleted."
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error.e0144: "Reply timeout seconds cannot be less than 0."
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error.e0145: "Image message is missing assetId."
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error.e0146: "Image asset not found."
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error.e0147: "Enter a base URL."
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error.e0148: "Enter a progress update."
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error.e0149: "External user ID is required."
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error.e0150: "External identity is not initialized."
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error.e0151: "There are conflicting schedules. Resolve the conflicts first."
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error.e0152: "A directory with subdirectories cannot be moved to the second level."
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error.e0153: "Some ticket tags are invalid."
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error.e0154: "Some ticket tags are disabled."
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error.e0155: "Customer not found."
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error.e0156: "Enter a customer name."
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error.e0157: "Support session is required."
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error.e0158: "Support session parameters are incomplete."
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error.e0159: "Support session secret is not configured."
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error.e0160: "The support session has expired."
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error.e0161: "Support session verification failed."
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error.e0162: "Enter both agent ID and display name."
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error.e0163: "This agent ID is already in use."
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error.e0164: "Agent profile not found."
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error.e0165: "Invalid agent status."
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error.e0166: "This agent team is linked to AI Agents and cannot be deleted."
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error.e0167: "This agent team has linked agent profiles and cannot be deleted."
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error.e0168: "This agent team has schedules and cannot be deleted."
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error.e0169: "Agent team not found."
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error.e0170: "Enter an agent team name."
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error.e0171: "This agent team name is already in use."
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error.e0172: "Agent team schedule not found."
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error.e0173: "Agent team is not enabled."
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error.e0174: "Invalid agent team status."
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error.e0175: "Invalid password length."
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error.e0176: "Failed to read the import file."
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error.e0177: "Invalid import mode."
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error.e0178: "Ticket not found."
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error.e0179: "Enter a ticket description."
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error.e0180: "Invalid ticket source."
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error.e0181: "Enter a ticket title."
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error.e0182: "Invalid ticket status."
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error.e0183: "Closed conversations cannot be linked to customers."
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error.e0184: "Restore this deleted Skill before changing its status."
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error.e0185: "This AI Agent is linked to channels and cannot be deleted."
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error.e0186: "Platform message not found."
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error.e0189: "This conversation is not currently handled by AI."
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error.e0190: "This conversation has already been assigned."
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error.e0191: "This conversation has been assigned to another agent."
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error.e0192: "This conversation has already been taken over by a human agent."
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error.e0193: "This conversation is not assigned to an agent."
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error.e0194: "Human support is currently outside service hours."
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error.e0195: "Reading files from this storage provider is not supported yet."
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error.e0196: "This channel does not support a user JWT secret."
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error.e0197: "This conversation cannot be closed in its current status."
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error.e0198: "The current sign-in identity is not an internal enterprise member."
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error.e0199: "This knowledge base is not an FAQ knowledge base."
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error.e0200: "The current system account has been disabled."
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error.e0201: "Invalid WeChat Official Account channel configuration."
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error.e0202: "WeChat authorization code is required."
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error.e0203: "Quick reply not found."
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error.e0204: "Company not found."
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error.e0205: "Agent team not found."
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error.e0206: "This phone number is already in use."
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error.e0207: "Enter a Skill description."
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error.e0208: "Channel not found."
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error.e0209: "The channel does not exist or has been disabled."
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error.e0210: "Channel error."
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error.e0211: "The channel is not initialized."
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error.e0212: "Recipient is required."
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error.e0213: "This file cannot be accessed."
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error.e0214: "File not found."
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error.e0215: "Text content is required."
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error.e0216: "Text list is required."
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error.e0217: "Text message content is empty."
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error.e0218: "Document not found."
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error.e0219: "Document knowledge bases cannot use the FAQ chunking strategy."
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error.e0220: "Enter a new password."
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error.e0221: "You do not have permission to close this conversation."
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error.e0222: "You do not have permission to access this conversation."
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error.e0223: "You do not have permission to transfer this conversation."
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error.e0224: "You do not have permission to link this conversation."
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error.e0225: "You do not have permission to perform this action."
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error.e0226: "You do not have permission to perform this action."
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error.e0227: "Invalid time format."
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error.e0228: "Weekday must be between 1 and 7."
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error.e0229: "Maximum concurrent conversations cannot be less than 0."
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error.e0230: "Invalid service mode."
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error.e0231: "No matching WeCom channel was found."
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error.e0232: "No schedules were generated."
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error.auth.expired: "Your session has expired. Please sign in again."
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error.e0234: "No available AI configuration is configured."
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error.e0235: "No available embedding model is configured."
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error.e0236: "Permission not found."
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error.e0237: "The standard question already exists and was skipped."
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error.e0238: "Tag not found."
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error.e0239: "Enter a tag name."
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error.e0240: "Enter both title and content."
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error.e0241: "Retrieval log not found."
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error.e0242: "Enter a model name."
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error.e0243: "Select a model type."
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error.e0244: "Message not found."
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error.e0245: "Message content is required."
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error.e0246: "This message has been recalled."
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error.e0247: "Enter a channel name."
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error.e0248: "This channel code is already in use."
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error.e0249: "Invalid channel status."
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error.e0250: "Invalid channel type."
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error.e0251: "Parent tag not found."
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error.e0252: "Parent directory not found."
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error.e0253: "The parent directory does not belong to the current knowledge base."
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error.e0254: "Invalid status value."
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error.e0255: "User not found."
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error.e0256: "The user does not exist or has been disabled."
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error.e0257: "Enter a username."
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error.e0258: "Enter both username and password."
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error.e0259: "This username is already in use."
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error.e0260: "The username or password is incorrect."
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error.e0261: "User name is required."
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error.e0262: "User ID is required."
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error.e0263: "User identity is required."
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error.e0264: "User identity has expired."
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error.e0265: "User identity verification failed."
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error.e0266: "User identity verification is not configured."
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error.e0267: "Login credential has been invalidated."
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error.e0268: "Login credential has expired."
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error.e0269: "Invalid login credential."
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error.e0270: "Too many failed sign-in attempts. Please try again later."
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error.e0271: "The sign-in ticket is invalid or has expired."
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error.e0272: "Sign-in result is required."
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error.e0273: "Directory not found."
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error.e0274: "Directories cannot be moved to another knowledge base."
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error.e0275: "Directory name is required."
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error.e0276: "Target agent not found."
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error.e0277: "The target agent must be different from the current assignee."
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error.e0278: "Select a target agent."
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error.e0279: "The target tool is not authorized for the current conversation."
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error.e0280: "Invalid similar-question format."
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error.e0281: "This knowledge base contains FAQs and cannot be deleted."
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error.e0282: "This knowledge base contains documents and cannot be deleted."
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error.e0283: "Knowledge base not found."
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error.e0284: "Knowledge base is required."
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error.e0285: "Knowledge base is not enabled."
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error.e0286: "This knowledge base directory is unavailable."
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error.e0287: "Knowledge base directory not found."
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error.e0288: "This directory does not belong to the current knowledge base."
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error.e0289: "Knowledge base directories support at most two levels."
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error.e0290: "Unsupported knowledge base type."
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error.e0291: "Disabled roles cannot be assigned."
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error.e0292: "Enter an answer."
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error.e0293: "Built-in system roles cannot be deleted."
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error.e0294: "Team lead user not found."
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error.e0295: "End date must be later than or equal to start date."
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error.e0296: "End time must be later than start time."
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error.e0297: "The standard question column is missing."
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error.e0298: "The answer column is missing."
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error.e0299: "Contact method not found."
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error.e0300: "Contact method is required."
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error.e0301: "Invalid contact method type."
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error.e0302: "View not found."
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error.e0303: "Enter a view name."
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error.e0304: "The view filter format is invalid."
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error.e0305: "Role not found."
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error.e0306: "Enter both role name and role code."
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error.e0307: "This role is assigned to users and cannot be deleted."
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error.e0308: "This role code is already in use."
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error.e0309: "This agent team already has a schedule in the selected time period."
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error.e0310: "This tag has child tags and cannot be deleted."
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error.e0311: "This tag is linked to conversations and cannot be deleted."
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error.e0312: "This tag is linked to tickets and cannot be deleted."
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error.e0313: "This channel does not support public support configuration."
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error.e0314: "This user already has an agent profile."
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error.e0315: "This directory contains FAQs and cannot be deleted."
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error.e0316: "This directory contains subdirectories and cannot be deleted."
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error.e0317: "This directory contains documents and cannot be deleted."
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error.e0318: "This contact method already exists."
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error.e0319: "Use the delete endpoint to mark a Skill as deleted."
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error.e0320: "Select at least one knowledge base."
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error.e0321: "Select an AI Agent."
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error.e0322: "Choose an image to upload."
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error.e0323: "Choose a file to upload."
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error.e0324: "Choose an attachment to upload."
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error.e0325: "Select a user to link."
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error.e0326: "Select an agent team."
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error.e0327: "Choose a file to import."
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error.e0328: "Select an agent team."
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error.e0329: "Select a weekday."
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error.e0330: "Select FAQs to delete."
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error.e0331: "Select documents to delete."
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error.e0332: "Select FAQs to move."
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error.e0333: "Select documents to move."
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error.e0334: "Assignee not found."
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error.path.invalid: "Invalid path parameter."
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error.e0336: "Invalid human handoff mode."
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error.e0337: "Notification not found."
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error.e0338: "This email address is already in use."
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error.e0339: "Enter a configuration name."
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error.e0340: "Enter a question."
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error.e0341: "The question cannot exceed 500 characters."
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error.e0342: "Attachment not found."
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error.e0343: "The attachment has not finished uploading."
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error.e0344: "Invalid attachment message payload format."
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error.e0345: "Attachment message is missing assetId."
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error.e0346: "Attachment message is missing payload."
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error.e0347: "Default team queue mode requires at least one agent team."
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error.notFound: "Not found"
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error.knowledgeBase.referencedByAgent: "This knowledge base is referenced by AI Agent \"%s\". Remove the binding first."
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error.knowledgeBase.referencedByAgents: "This knowledge base is referenced by %d AI Agents. Remove the bindings first."
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error.agentTeamSchedule.batchLimit: "You can generate at most %d schedule entries at a time."
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error.agentTeamSchedule.conflictRange: "This agent team already has a schedule from %s to %s."
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error.knowledgeFAQImport.duplicateQuestionInFile: "The standard question is duplicated in the same file. It first appeared on row %d."
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error.mcp.listToolsFailed: "Failed to list MCP tools: %v"
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error.mcp.callToolFailed: "Failed to call MCP tool: %v"
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error.mcp.connectServerFailed: "Failed to connect to MCP Server: %v"
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error.wxwork.unsupportedOutboundMessageType: "Unsupported WeCom outbound message type: %s"
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error.wxwork.currentUnsupportedOutboundMessageType: "The current WeCom outbound message type is not supported yet: %s"
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error.param.required: "Parameter %s is required."
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error.wxwork.userIDMissing: "Failed to get the WeCom user ID."
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error.wxwork.userIDTaken: "The WeCom user ID is already used as a system username."
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error.wxwork.mobileTaken: "The WeCom mobile number is already used by a system user."
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error.wxwork.emailTaken: "The WeCom email address is already used by a system user."
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error.wxwork.configIncomplete: "WeCom is not enabled or its configuration is incomplete."
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error.conversation.createFailed: "Failed to create conversation."
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error.conversation.tagNotFound: "Tag not found."
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error.aiConfig.noneEnabled: "No available AI configuration is configured."
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error.embeddingModel.noneEnabled: "No available Embedding model is configured."
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|
error.agentTeamSchedule.startAtInvalid: "Invalid start time format."
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|
error.agentTeamSchedule.startAtInvalidWithFormat: "Invalid start time format. Use yyyy-MM-dd HH:mm:ss or RFC3339."
|
|
error.agentTeamSchedule.endAtInvalid: "Invalid end time format."
|
|
error.agentTeamSchedule.endAtInvalidWithFormat: "Invalid end time format. Use yyyy-MM-dd HH:mm:ss or RFC3339."
|
|
error.agentTeamSchedule.startDateInvalid: "Invalid start date format."
|
|
error.agentTeamSchedule.startDateInvalidWithFormat: "Invalid start date format. Use yyyy-MM-dd."
|
|
error.agentTeamSchedule.endDateInvalid: "Invalid end date format."
|
|
error.agentTeamSchedule.endDateInvalidWithFormat: "Invalid end date format. Use yyyy-MM-dd."
|
|
error.agentTeamSchedule.startTimeInvalid: "Invalid start time format."
|
|
error.agentTeamSchedule.startTimeInvalidWithFormat: "Invalid start time format. Use HH:mm or HH:mm:ss."
|
|
error.agentTeamSchedule.endTimeInvalid: "Invalid end time format."
|
|
error.agentTeamSchedule.endTimeInvalidWithFormat: "Invalid end time format. Use HH:mm or HH:mm:ss."
|
|
tool.builtin.toolSearch.title: "Search and Run Dynamic Tools"
|
|
tool.builtin.toolSearch.description: "Searches the MCP tools currently available to the agent and runs the selected tool after its toolCode is confirmed. Best for long-tail tools; it should not replace fixed built-in workflow tools."
|
|
tool.builtin.toolSearch.appendix: |-
|
|
When you need long-tail MCP capabilities, prefer the tool_search tool and follow these rules:
|
|
1. Call tool_search first to find the dynamic tool you need, then continue with the selected real tool.
|
|
2. Do not assume all long-tail tools are visible at the start; only tools selected by tool_search are exposed to subsequent model calls.
|
|
3. If a fixed built-in tool can already complete the task, prefer the fixed tool and do not overuse tool_search.
|
|
tool.builtin.skill.title: "Load Skill Instructions"
|
|
tool.builtin.skill.description: "Loads specialized skill instructions for the current agent when extra task-specific guidance is needed."
|
|
tool.graph.triageServiceRequest.title: "Route Service Request"
|
|
tool.graph.triageServiceRequest.description: "Analyzes the current conversation to decide whether to keep answering or hand off to a human."
|
|
tool.graph.triageServiceRequest.appendix: |-
|
|
When you need to decide between continuing the answer or handing off to a human, call triage_service_request first.
|
|
1. If recommendedAction=continue_answering, continue clarifying or answering.
|
|
2. If recommendedAction=handoff_to_human, confirm the reason is sufficient before calling handoff_to_human.
|
|
tool.graph.analyzeConversation.title: "Analyze Conversation Risk and Summary"
|
|
tool.graph.analyzeConversation.description: "Summarizes the current conversation, identifies risk signals, and recommends whether to keep answering or hand off to a human."
|
|
tool.graph.analyzeConversation.appendix: |-
|
|
When the conversation may involve escalation, refunds, compensation, clear negative sentiment, or human handoff, call analyze_conversation first.
|
|
1. This tool returns a structured summary, risk signals, and next-step recommendation.
|
|
2. If the tool recommends handoff_to_human, confirm the handoff conditions before calling handoff_to_human.
|
|
3. If the tool recommends continue_answering, continue clarifying and answering instead of escalating too early.
|
|
tool.graph.handoffConversation.title: "Handoff to Human With Confirmation"
|
|
tool.graph.handoffConversation.description: "Guides human handoff with reason preparation, customer confirmation, actual transfer, and final result delivery."
|
|
tool.graph.handoffConversation.appendix: |-
|
|
You can call handoff_to_human after confirming that human help is needed, but follow these rules:
|
|
1. Only call this tool when the user explicitly asks for a human agent or you have determined that the issue must be handled by a human.
|
|
2. Before calling it, summarize the handoff reason clearly. If the reason is vague, ask a follow-up question first.
|
|
3. Once you decide to hand off, you must call handoff_to_human. Do not simply say in text that you have connected the user to a human.
|
|
4. This Graph Tool asks the user for confirmation first. The handoff happens only after the user confirms; if the user cancels, the flow ends.
|
|
5. If the issue can still be solved in the current conversation, continue helping instead of escalating too early.
|
|
6. If the tool returns terminal=true and shouldRetry=false, the handoff flow has ended. Do not call it repeatedly.
|
|
conversation.handoff.waiting: "You are now in the human support queue. You can keep leaving messages, and the agent will see them when connected."
|
|
conversation.handoff.offHours: "Human support is currently outside service hours. You can keep describing the issue and I will do my best to help. You can also request a human agent again when service hours resume."
|
|
notification.conversationTransferred.title: "Conversation transferred"
|
|
notification.conversationAutoAssigned.title: "Conversation auto-assigned"
|
|
notification.conversationAssigned.title: "Conversation assigned"
|
|
notification.conversationAssigned.line: "Conversation #%s has been assigned to you."
|
|
notification.conversationAssigned.reason: "Assignment reason: %s"
|
|
notification.conversationTransferred.reason: "Transfer reason: %s"
|
|
notification.assignee: "Assignee: %s"
|
|
notification.conversationAssigned.wxwork.id: "Conversation ID: #%d"
|
|
notification.conversationAssigned.wxwork.summary: "Summary: %s"
|
|
notification.conversationAssigned.wxwork.channel: "Channel: %s"
|
|
notification.conversationAssigned.wxwork.status: "Status: %s"
|
|
notification.time: "Time: %s"
|
|
graph.confirmOrCancel: "Please reply with \"Confirm\" or \"Cancel\"."
|
|
graph.needExplicitConfirmation: "I need your explicit confirmation. Please reply with \"Confirm\" or \"Cancel\"."
|
|
graph.confirmationExpired: "This confirmation has expired. Please start again."
|
|
graph.cancelHandoff: "Human handoff has been cancelled."
|
|
graph.defaultHandoffReason: "The user needs human support."
|
|
graph.handoffConfirmPrompt: |-
|
|
I am ready to connect you to a human support agent.
|
|
Reason: %s
|
|
Please reply with "Confirm" or "Cancel".
|
|
conversation.interrupt.defaultPrompt: "Please provide more information and try again."
|
|
tool.graph.handoffConversation.info: "Graph Tool. Handles handoff reason preparation, user confirmation, actual human handoff, and result return. Use only when the user explicitly asks for a human agent or you have confirmed that human handling is required. Do not repeat the call when the result has terminal=true and shouldRetry=false."
|
|
tool.graph.handoffConversation.param.reason: "Handoff reason. Briefly explain why a human is needed, such as explicit user request, manual verification, or after-sales handling."
|
|
tool.graph.triageServiceRequest.info: "Graph Tool. Analyzes the current conversation to decide whether to continue answering or hand off to a human."
|
|
tool.graph.triageServiceRequest.param.goal: "Analysis goal, such as whether to escalate or hand off to a human."
|
|
tool.graph.triageServiceRequest.param.observedIssue: "Main issue or dispute observed in the conversation."
|
|
tool.graph.triageServiceRequest.param.needHumanHandoff: "Whether to focus on evaluating human handoff."
|
|
tool.graph.triageServiceRequest.param.additionalContext: "Additional context, such as risk signals or constraints already identified."
|
|
tool.graph.analyzeConversation.info: "Graph Tool. Summarizes the current conversation, identifies complaint/payment/sentiment risk signals, and recommends whether to continue answering or hand off to a human."
|
|
tool.graph.analyzeConversation.param.goal: "Analysis goal, such as whether to hand off to a human or perform risk review."
|
|
tool.graph.analyzeConversation.param.observedIssue: "Main issue or request observed in the conversation."
|
|
tool.graph.analyzeConversation.param.needQualityCheck: "Whether to focus on risk or quality review."
|
|
tool.graph.analyzeConversation.param.additionalContext: "Additional context, such as disputes, complaint points, or business constraints already identified."
|