Files
ai-agent/internal/ai/runtime/graphs/triage_service_request_graph.go
T
t 18c9354095 refactor: 将客服后端重构为宿主可嵌入模块
- 注入数据库、运行时配置、统一响应、文件存储和平台 AI 能力,补充业务读写工具与客户快捷操作契约。

- 移除模块内重复的组织、客户、工单、标签、技能、旧工作流、MCP 和迁移实现,将身份权限与业务主体交由宿主管理。

- 使用 libSQL 重构向量存储,并完善图片消息、访客身份、排队调度、企业微信和支持聊天页面。

- 统一 HTTP、DTO 与 WebSocket 的 snake_case 协议,补齐模块初始化、业务动作和公共载荷等回归测试。
2026-08-28 22:23:13 +08:00

71 lines
2.3 KiB
Go

package graphs
import (
"context"
"encoding/json"
"fmt"
"strings"
"code.tczkiot.com/wlw/ai-agent/internal/models"
"code.tczkiot.com/wlw/ai-agent/internal/services"
)
type TriageServiceRequestInput struct {
Goal string `json:"goal"`
ObservedIssue string `json:"observed_issue"`
NeedHumanHandoff bool `json:"need_human_handoff"`
AdditionalContext string `json:"additional_context"`
}
type TriageServiceRequestResult struct {
Analysis AnalyzeConversationResult `json:"analysis"`
RecommendedAction string `json:"recommended_action"`
Ready bool `json:"ready"`
}
type TriageServiceRequestGraph struct {
conversation models.Conversation
}
func NewTriageServiceRequestGraph(conversation models.Conversation) *TriageServiceRequestGraph {
return &TriageServiceRequestGraph{conversation: conversation}
}
func (g *TriageServiceRequestGraph) Run(_ context.Context, argumentsInJSON string) (string, error) {
input, err := g.parseInput(argumentsInJSON)
if err != nil {
return "", err
}
messages, _, _ := services.MessageService.FindByConversationIDCursor(g.conversation.ID, 0, 8, "", "")
analysis := buildAnalyzeConversationResult(g.conversation, messages, AnalyzeConversationInput{
Goal: input.Goal,
ObservedIssue: input.ObservedIssue,
NeedHumanHandoff: input.NeedHumanHandoff,
AdditionalContext: input.AdditionalContext,
})
result := TriageServiceRequestResult{
Analysis: analysis,
RecommendedAction: analysis.RecommendedNextAction,
Ready: analysis.RecommendedNextAction == "continue_answering" || analysis.RecommendedNextAction == "handoff_to_human",
}
buf, err := json.Marshal(result)
if err != nil {
return "", err
}
return string(buf), nil
}
func (g *TriageServiceRequestGraph) parseInput(argumentsInJSON string) (TriageServiceRequestInput, error) {
var input TriageServiceRequestInput
if strings.TrimSpace(argumentsInJSON) == "" {
return input, nil
}
if err := json.Unmarshal([]byte(argumentsInJSON), &input); err != nil {
return input, fmt.Errorf("invalid triage service request arguments: %w", err)
}
input.Goal = strings.TrimSpace(input.Goal)
input.ObservedIssue = strings.TrimSpace(input.ObservedIssue)
input.AdditionalContext = strings.TrimSpace(input.AdditionalContext)
return input, nil
}