mlogclub
31 lines
688 B
Go
31 lines
688 B
Go
package runtime
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import (
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"cs-agent/internal/models"
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"cs-agent/internal/pkg/enums"
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"github.com/mlogclub/simple/common/strs"
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)
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type replyEligibility struct{}
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func newReplyEligibility() *replyEligibility {
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return &replyEligibility{}
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}
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func (e *replyEligibility) CanReply(conversation models.Conversation, message models.Message, aiAgent models.AIAgent) bool {
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if message.SenderType != enums.IMSenderTypeCustomer {
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return false
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}
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if conversation.HandoffAt != nil || conversation.CurrentAssigneeID > 0 {
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return false
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}
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if aiAgent.ServiceMode == enums.IMConversationServiceModeHumanOnly {
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return false
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}
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if strs.IsBlank(message.Content) {
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return false
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}
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return true
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}
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