mlogclub
5d7c10aeab
- Updated runtime configuration to use __CS_AI_AGENT_WIDGET_CONFIG__ instead of __CS_AGENT_WIDGET_CONFIG__. - Changed message types in support host bridge from "cs-agent" to "cs-ai-agent". - Minified SDK script updated to reflect new AI agent naming conventions. - Adjusted scrollbar styles in main.scss to use .cs-ai-agent-scrollbar instead of .cs-agent-scrollbar.
145 lines
4.8 KiB
Go
145 lines
4.8 KiB
Go
package quickreply
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import (
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"cs-ai-agent/internal/models"
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"cs-ai-agent/internal/pkg/enums"
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"cs-ai-agent/internal/repositories"
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"time"
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"github.com/mlogclub/simple/sqls"
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)
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func Init() error {
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seed := []struct {
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id int64
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groupName string
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title string
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content string
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status enums.Status
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sortNo int
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}{
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{
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id: 1,
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groupName: "新客接待",
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title: "首次接入欢迎语",
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content: "您好，欢迎来到贝壳AI客服中心，我是今天为您服务的顾问。您可以直接告诉我您想了解的产品、价格或接入方式，我这边先帮您快速判断。",
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status: enums.StatusOk,
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sortNo: 100,
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},
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{
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id: 2,
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groupName: "产品咨询",
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title: "产品能力概览",
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content: "我们当前支持智能问答、知识库检索、会话转人工、标签体系、快捷回复和客服工作台管理。如果您已经有业务场景，我可以按场景给您拆方案。",
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status: enums.StatusOk,
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sortNo: 95,
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},
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{
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id: 3,
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groupName: "产品咨询",
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title: "部署方式说明",
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content: "系统支持私有化部署和云端部署两种方式。若您对数据合规要求较高，建议优先评估私有化；如果希望快速上线，可以先从云端版本开始。",
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status: enums.StatusOk,
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sortNo: 90,
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},
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{
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id: 4,
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groupName: "报价跟进",
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title: "报价前信息收集",
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content: "为了给您更准确的报价，麻烦提供一下预计坐席人数、日均会话量、是否需要知识库和是否有私有化部署需求，我整理后尽快给您反馈。",
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status: enums.StatusOk,
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sortNo: 85,
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},
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{
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id: 5,
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groupName: "报价跟进",
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title: "报价已发送提醒",
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content: "您好，方案和报价单已经发送给您了，您方便的时候可以先看下。若您希望我同步讲解功能边界、实施周期和交付方式，我可以直接给您安排。",
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status: enums.StatusOk,
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sortNo: 80,
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},
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{
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id: 6,
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groupName: "实施上线",
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title: "排查前确认信息",
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content: "收到，我先帮您排查。麻烦补充一下问题出现时间、影响范围、具体报错截图，以及最近是否做过配置调整，这样能更快定位。",
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status: enums.StatusOk,
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sortNo: 75,
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},
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{
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id: 7,
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groupName: "实施上线",
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title: "配置生效说明",
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content: "配置已经更新完成，通常 1 到 3 分钟内会生效。建议您刷新页面后重新发起一次测试，如果还有异常，我继续跟进处理。",
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status: enums.StatusOk,
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sortNo: 70,
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},
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{
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id: 8,
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groupName: "售后支持",
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title: "问题升级告知",
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content: "这个问题我已经记录并升级给技术同学处理，当前优先级已标为高。预计今天内会给您第一轮结论，有进展我会第一时间同步。",
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status: enums.StatusOk,
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sortNo: 65,
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},
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{
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id: 9,
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groupName: "售后支持",
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title: "版本更新通知模板",
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content: "您好，本周四晚间会进行一次版本更新，主要涉及知识库检索优化和工作台体验改进。更新期间可能出现短时波动，我们会提前做好回滚预案。",
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status: enums.StatusOk,
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sortNo: 60,
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},
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{
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id: 10,
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groupName: "回访运营",
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title: "试用期回访",
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content: "您好，想跟您确认一下这几天的试用体验。当前最常用的是哪几个功能？有没有遇到理解成本高、配置复杂或效果不稳定的地方？",
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status: enums.StatusOk,
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sortNo: 55,
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},
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}
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return sqls.WithTransaction(func(ctx *sqls.TxContext) error {
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now := time.Now()
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for _, row := range seed {
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existing := repositories.QuickReplyRepository.Get(ctx.Tx, row.id)
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if existing == nil {
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item := &models.QuickReply{
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ID: row.id,
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GroupName: row.groupName,
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Title: row.title,
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Content: row.content,
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Status: row.status,
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SortNo: row.sortNo,
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AuditFields: models.AuditFields{
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CreatedAt: now,
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CreateUserID: 0,
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CreateUserName: "system",
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UpdatedAt: now,
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UpdateUserID: 0,
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UpdateUserName: "system",
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},
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}
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if err := repositories.QuickReplyRepository.Create(ctx.Tx, item); err != nil {
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return err
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}
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continue
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}
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if err := repositories.QuickReplyRepository.Updates(ctx.Tx, row.id, map[string]any{
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"group_name": row.groupName,
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"title": row.title,
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"content": row.content,
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"status": row.status,
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"sort_no": row.sortNo,
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"updated_at": now,
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"update_user_id": 0,
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"update_user_name": "system",
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}); err != nil {
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return err
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}
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}
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return nil
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})
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}
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