mlogclub
b128447a7e
- Updated titles and subtitles in channel_service.go for web channel and WeChat MP channel configurations. - Changed handoff messages in conversation_human_dispatch_service.go to English. - Modified notification messages in event handlers for ticket and conversation assignments to English. - Adjusted ticket creation messages in ticket_service.go to reflect English localization. - Updated default locale settings in i18n configuration files to English (en-US). - Changed HTML language attribute in layout.tsx to English. - Refactored widget locale detection logic in agent-desk-sdk.ts to prioritize English.
49 lines
1.7 KiB
Go
49 lines
1.7 KiB
Go
package graphs
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import "strings"
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const (
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InterruptTypeTicketCreationConfirmation = "ticket_creation_confirmation"
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InterruptTypeHandoffConfirmation = "handoff_confirmation"
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ConfirmOrCancelPrompt = `Please reply with "Confirm" or "Cancel".`
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NeedExplicitConfirmationPrompt = `I need your explicit confirmation. Please reply with "Confirm" or "Cancel".`
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ConfirmationExpiredReply = "This confirmation has expired. Please start again."
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CancelCreateTicketReply = "Ticket creation has been cancelled."
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CancelHandoffReply = "Human handoff has been cancelled."
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)
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type ConfirmationDecision string
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const (
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ConfirmationDecisionConfirm ConfirmationDecision = "confirm"
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ConfirmationDecisionCancel ConfirmationDecision = "cancel"
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)
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func ParseConfirmationDecision(value string) ConfirmationDecision {
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value = strings.ToLower(strings.TrimSpace(value))
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if value == "" {
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return ""
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}
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confirmWords := []string{"确认", "是", "好的", "可以", "ok", "yes", "continue", "confirm", "继续", "同意"}
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for _, item := range confirmWords {
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if strings.Contains(value, item) {
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return ConfirmationDecisionConfirm
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}
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}
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cancelWords := []string{"取消", "不用", "不需要", "算了", "no", "cancel"}
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for _, item := range cancelWords {
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if strings.Contains(value, item) {
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return ConfirmationDecisionCancel
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}
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}
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return ""
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}
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func IsCancellationReply(replyText string) bool {
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replyText = strings.TrimSpace(replyText)
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return strings.Contains(replyText, CancelCreateTicketReply) ||
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strings.Contains(replyText, CancelHandoffReply) ||
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strings.Contains(replyText, "已取消本次工单创建。") ||
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strings.Contains(replyText, "已取消本次转人工。")
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}
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