mlogclub
67900d9849
- Introduced AgentMessageEditor component for agent message handling. - Created CustomerMessageEditor component to handle customer messages. - Refactored shared message editor logic into SharedMessageEditor. - Removed the old KefuMessageEditor component. - Updated chat panel to use the new AgentMessageEditor. - Updated KefuChatShell to use CustomerMessageEditor instead of KefuMessageEditor. - Added quick reply fetching and handling in AgentMessageEditor.
678 lines
22 KiB
TypeScript
678 lines
22 KiB
TypeScript
"use client";
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import { memo, useCallback, useEffect, useLayoutEffect, useRef, useState } from "react";
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import { toast } from "sonner";
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import { ConversationTransferDialog } from "@/components/conversation-actions/transfer-dialog";
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import { ImMessageHTML } from "@/components/im-message-html";
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import { useImageLightbox } from "@/components/image-lightbox";
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import { Avatar, AvatarFallback, AvatarImage } from "@/components/ui/avatar";
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import { Button } from "@/components/ui/button";
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import {
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Dialog,
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DialogContent,
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DialogDescription,
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DialogFooter,
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DialogHeader,
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DialogTitle,
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} from "@/components/ui/dialog";
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import {
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ResizableHandle,
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ResizablePanel,
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ResizablePanelGroup,
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} from "@/components/ui/resizable";
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import { useIsLgUp } from "@/hooks/use-lg-media";
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import {
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assignAgentConversation,
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type AgentMessage,
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} from "@/lib/api/agent";
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import { readSession } from "@/lib/auth";
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import { renderIMMessageHTML } from "@/lib/im-message";
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import {
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agentConversationSelectors,
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useAgentConversationsStore,
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type AgentConversationFilterKey,
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} from "@/lib/stores/agent-conversations";
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import { formatDateTime } from "@/lib/utils";
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import { AgentMessageEditor } from "./agent-message-editor";
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const EMPTY_AGENT_MESSAGES: AgentMessage[] = [];
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export function ChatPanel() {
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const conversation = useAgentConversationsStore(
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agentConversationSelectors.selectedConversation,
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);
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const messages =
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useAgentConversationsStore((state) => state.messages) ??
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EMPTY_AGENT_MESSAGES;
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const loading = useAgentConversationsStore((state) => state.messagesLoading);
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const sending = useAgentConversationsStore((state) => state.sending);
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const uploadingAsset = useAgentConversationsStore(
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(state) => state.uploadingAsset,
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);
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const sendMessage = useAgentConversationsStore((state) => state.sendMessage);
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const uploadImage = useAgentConversationsStore((state) => state.uploadImage);
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const sendAttachment = useAgentConversationsStore((state) => state.sendAttachment);
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const markSelectedConversationRead = useAgentConversationsStore(
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(state) => state.markSelectedConversationRead,
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);
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const recallMessage = useAgentConversationsStore((state) => state.recallMessage);
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const recallingMessageId = useAgentConversationsStore(
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(state) => state.recallingMessageId,
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);
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const loadConversations = useAgentConversationsStore((state) => state.loadConversations);
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const loadMessages = useAgentConversationsStore((state) => state.loadMessages);
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const loadOlderMessages = useAgentConversationsStore(
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(state) => state.loadOlderMessages,
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);
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const messagesHasMore = useAgentConversationsStore(
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(state) => state.messagesHasMore,
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);
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const messagesLoadingMore = useAgentConversationsStore(
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(state) => state.messagesLoadingMore,
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);
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const conversationFilter = useAgentConversationsStore((state) => state.conversationFilter);
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const setConversationFilter = useAgentConversationsStore(
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(state) => state.setConversationFilter,
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);
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const messagesContainerRef = useRef<HTMLDivElement>(null);
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const messagesContentRef = useRef<HTMLDivElement>(null);
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const scrollBottomRafRef = useRef<number | null>(null);
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const shouldStickToBottomRef = useRef(true);
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const prependScrollAnchorRef = useRef<{ height: number; top: number } | null>(
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null,
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);
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const [claiming, setClaiming] = useState(false);
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const [claimDialogOpen, setClaimDialogOpen] = useState(false);
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const [transferDialogOpen, setTransferDialogOpen] = useState(false);
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const isLgUp = useIsLgUp();
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const isClosedConversation = conversation?.status === 4;
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const isPendingConversation = conversation?.status === 2;
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const showMessageEditor = !isClosedConversation && !isPendingConversation;
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const currentUserId = readSession()?.user?.id ?? 0;
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const switchToMyActiveIfNeeded = () => {
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if (conversationFilter !== "pending") {
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return;
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}
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setConversationFilter("active" satisfies AgentConversationFilterKey);
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};
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const getViewport = useCallback(
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() => messagesContainerRef.current,
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[],
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);
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const isNearBottom = useCallback(
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(element: HTMLElement, threshold = 80) =>
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element.scrollHeight - element.scrollTop - element.clientHeight <=
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threshold,
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[],
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);
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const scrollToBottom = useCallback(() => {
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const viewport = getViewport();
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if (!viewport) {
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return;
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}
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viewport.scrollTop = viewport.scrollHeight;
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}, [getViewport]);
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/**
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* 与 widget 消息列表一致：在单条调度链内多帧滚底直到 scrollHeight 稳定，
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* 避免多段滚底叠加导致滚动条抖动。
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*/
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const scheduleScrollToBottom = useCallback(
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(attempts = 4) => {
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if (scrollBottomRafRef.current !== null) {
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cancelAnimationFrame(scrollBottomRafRef.current);
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}
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const run = (remaining: number, previousHeight = -1) => {
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scrollBottomRafRef.current = requestAnimationFrame(() => {
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const viewport = getViewport();
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if (!viewport) {
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scrollBottomRafRef.current = null;
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return;
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}
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const currentHeight = viewport.scrollHeight;
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scrollToBottom();
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if (remaining > 1 && currentHeight !== previousHeight) {
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run(remaining - 1, currentHeight);
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return;
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}
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scrollBottomRafRef.current = null;
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});
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};
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run(attempts);
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},
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[getViewport, scrollToBottom],
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);
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const handleImageSettled = useCallback(() => {
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if (!shouldStickToBottomRef.current) {
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return;
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}
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scheduleScrollToBottom();
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}, [scheduleScrollToBottom]);
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const maybeMarkConversationRead = useCallback(() => {
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const viewport = getViewport();
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if (!viewport || !conversation || loading) {
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return;
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}
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if (
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typeof document !== "undefined" &&
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document.visibilityState !== "visible"
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) {
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return;
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}
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if (!isNearBottom(viewport)) {
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return;
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}
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void markSelectedConversationRead().catch((error) => {
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toast.error(error instanceof Error ? error.message : "设置已读失败");
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});
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}, [
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conversation,
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getViewport,
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isNearBottom,
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loading,
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markSelectedConversationRead,
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]);
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useEffect(() => {
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const viewport = getViewport();
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if (!viewport) {
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return;
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}
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const handleScroll = () => {
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shouldStickToBottomRef.current = isNearBottom(viewport);
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if (shouldStickToBottomRef.current) {
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maybeMarkConversationRead();
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}
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};
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handleScroll();
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viewport.addEventListener("scroll", handleScroll);
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return () => {
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viewport.removeEventListener("scroll", handleScroll);
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};
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}, [conversation?.id, getViewport, isNearBottom, maybeMarkConversationRead]);
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useLayoutEffect(() => {
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shouldStickToBottomRef.current = true;
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scheduleScrollToBottom();
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return () => {
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if (scrollBottomRafRef.current !== null) {
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cancelAnimationFrame(scrollBottomRafRef.current);
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scrollBottomRafRef.current = null;
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}
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};
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}, [conversation?.id, scheduleScrollToBottom]);
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useLayoutEffect(() => {
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const viewport = getViewport();
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if (!viewport) {
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return;
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}
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const anchor = prependScrollAnchorRef.current;
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if (anchor) {
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prependScrollAnchorRef.current = null;
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const nextHeight = viewport.scrollHeight;
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viewport.scrollTop = nextHeight - anchor.height + anchor.top;
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return;
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}
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if (shouldStickToBottomRef.current) {
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scheduleScrollToBottom();
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}
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}, [messages, getViewport, scheduleScrollToBottom]);
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useEffect(() => {
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const content = messagesContentRef.current;
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if (!content) {
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return;
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}
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const observer = new ResizeObserver(() => {
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if (!shouldStickToBottomRef.current) {
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return;
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}
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scheduleScrollToBottom();
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});
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observer.observe(content);
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return () => {
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observer.disconnect();
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};
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}, [conversation?.id, scheduleScrollToBottom]);
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useEffect(() => {
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maybeMarkConversationRead();
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}, [maybeMarkConversationRead, messages.length]);
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useEffect(() => {
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const handleVisibilityChange = () => {
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if (document.visibilityState === "visible") {
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maybeMarkConversationRead();
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}
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};
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const handleFocus = () => {
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maybeMarkConversationRead();
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};
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document.addEventListener("visibilitychange", handleVisibilityChange);
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window.addEventListener("focus", handleFocus);
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return () => {
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document.removeEventListener("visibilitychange", handleVisibilityChange);
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window.removeEventListener("focus", handleFocus);
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};
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}, [maybeMarkConversationRead]);
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const handleLoadOlder = async () => {
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const viewport = getViewport();
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if (!viewport || messagesLoadingMore || !messagesHasMore) {
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return;
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}
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prependScrollAnchorRef.current = {
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height: viewport.scrollHeight,
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top: viewport.scrollTop,
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};
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try {
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await loadOlderMessages();
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} catch (error) {
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prependScrollAnchorRef.current = null;
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toast.error(error instanceof Error ? error.message : "加载历史消息失败");
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}
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};
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const handleSend = async (html: string) => {
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if (!conversation || sending || isClosedConversation) return;
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try {
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shouldStickToBottomRef.current = true;
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await sendMessage(html);
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} catch (error) {
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toast.error(error instanceof Error ? error.message : "发送消息失败");
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}
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};
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const handleClaim = async () => {
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if (!conversation || claiming) return;
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const session = readSession();
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if (!session?.user?.id) {
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toast.error("未登录或登录已过期");
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return;
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}
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setClaiming(true);
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try {
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await assignAgentConversation(
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conversation.id,
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session.user.id,
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"认领会话",
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);
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switchToMyActiveIfNeeded();
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setClaimDialogOpen(false);
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toast.success("认领成功");
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await reloadConversationData(conversation.id);
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} catch (error) {
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toast.error(error instanceof Error ? error.message : "认领会话失败");
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} finally {
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setClaiming(false);
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}
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};
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const reloadConversationData = async (conversationId: number) => {
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await loadConversations();
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await loadMessages(conversationId, { forceLoading: true, reset: true });
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};
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if (!conversation) {
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return (
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<div className="mt-10 flex flex-1 items-center justify-center px-4">
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<div className="text-center text-muted-foreground">
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<p className="text-lg">暂无会话</p>
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<p className="mt-1 text-sm lg:hidden">点击左上角菜单打开列表并选择会话</p>
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<p className="mt-1 hidden text-sm lg:block">请从左侧选择会话开始聊天</p>
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</div>
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</div>
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);
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}
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const messagesScroll = (
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<div
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ref={messagesContainerRef}
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className="h-full min-h-0 flex-1 overflow-y-auto p-4 cs-agent-scrollbar"
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>
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<div ref={messagesContentRef} className="flex flex-col">
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{!loading && messages.length > 0 && messagesHasMore ? (
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<div className="mb-4 flex justify-center">
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<Button
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type="button"
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variant="outline"
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size="sm"
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disabled={messagesLoadingMore}
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onClick={() => void handleLoadOlder()}
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>
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{messagesLoadingMore ? "加载中…" : "加载更早的消息"}
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</Button>
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</div>
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) : null}
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{loading ? (
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<div className="py-8 text-center text-sm text-muted-foreground">
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加载中...
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</div>
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) : messages.length > 0 ? (
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messages.map((message) => (
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<MessageItem
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key={message.id}
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message={message}
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onImageSettled={handleImageSettled}
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canRecall={message.senderType === "agent" && message.senderId === currentUserId}
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recalling={recallingMessageId === message.id}
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onRecall={async (messageId) => {
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await recallMessage(messageId);
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}}
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/>
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))
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) : (
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<div className="py-8 text-center text-sm text-muted-foreground">
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暂无消息
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</div>
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)}
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</div>
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</div>
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);
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const bottomPanel = (
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<div className="h-full overflow-auto border-t border-border bg-background">
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{isClosedConversation ? (
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<div className="h-full flex justify-center items-center">
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当前会话已关闭
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</div>
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) : conversation?.status === 1 ? (
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<div className="h-full flex justify-center items-center">
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当前会话由 AI 接待中，转人工后才能由客服发送消息
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</div>
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) : isPendingConversation ? (
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<div className="h-full flex justify-center items-center">
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<div className="flex items-center gap-2 h-full">
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<Button
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onClick={() => setClaimDialogOpen(true)}
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disabled={claiming}
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size="sm"
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>
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{claiming ? "认领中..." : "认领"}
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</Button>
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</div>
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</div>
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) : (
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<div className="flex h-full min-h-0 flex-col">
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<div className="min-h-0 flex-1">
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<AgentMessageEditor
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disabled={!conversation || sending}
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uploadingAsset={uploadingAsset}
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onSend={handleSend}
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onUploadImage={async (file) => {
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shouldStickToBottomRef.current = true;
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const uploaded = await uploadImage(file);
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return uploaded;
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}}
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onSendAttachment={async (file) => {
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shouldStickToBottomRef.current = true;
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try {
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await sendAttachment(file);
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} catch (error) {
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toast.error(error instanceof Error ? error.message : "发送附件失败");
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}
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}}
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/>
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</div>
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</div>
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)}
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</div>
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);
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return (
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<div className="flex h-full min-h-0 flex-1 flex-col overflow-hidden">
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{isLgUp ? (
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<ResizablePanelGroup
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orientation="vertical"
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className="flex min-h-0 flex-1 flex-col"
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>
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<ResizablePanel
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defaultSize={showMessageEditor ? "72%" : "82%"}
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minSize="35%"
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className="min-h-0"
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>
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{messagesScroll}
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</ResizablePanel>
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<ResizableHandle withHandle />
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<ResizablePanel
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defaultSize={showMessageEditor ? "28%" : "18%"}
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minSize={showMessageEditor ? "18%" : "12%"}
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maxSize={showMessageEditor ? "55%" : "30%"}
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className="min-h-0"
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>
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{bottomPanel}
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</ResizablePanel>
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</ResizablePanelGroup>
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) : (
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<div className="flex min-h-0 flex-1 flex-col overflow-hidden">
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<div className="min-h-0 flex-1">{messagesScroll}</div>
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<div className="shrink-0 pb-[env(safe-area-inset-bottom)] lg:pb-0">
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{bottomPanel}
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</div>
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</div>
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)}
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<Dialog
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open={claimDialogOpen}
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onOpenChange={(open) => {
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if (claiming) {
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return;
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}
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setClaimDialogOpen(open);
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}}
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>
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<DialogContent className="max-w-md" showCloseButton={false}>
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<DialogHeader>
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<DialogTitle>确认认领会话</DialogTitle>
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<DialogDescription>
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{conversation
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? `确认认领“${conversation.subject}”吗？认领后会话会进入我的列表。`
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: "确认认领当前会话吗？"}
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</DialogDescription>
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</DialogHeader>
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<DialogFooter>
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<Button
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type="button"
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variant="outline"
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disabled={claiming}
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onClick={() => setClaimDialogOpen(false)}
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>
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取消
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</Button>
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<Button
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type="button"
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disabled={claiming}
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onClick={() => void handleClaim()}
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>
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{claiming ? "认领中..." : "确认认领"}
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</Button>
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</DialogFooter>
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</DialogContent>
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</Dialog>
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<ConversationTransferDialog
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open={transferDialogOpen}
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mode="transfer"
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conversationId={conversation.id}
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onOpenChange={setTransferDialogOpen}
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onSuccess={async () => {
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await reloadConversationData(conversation.id);
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}}
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/>
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</div>
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);
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}
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type MessageItemProps = {
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message: AgentMessage;
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onImageSettled: () => void;
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canRecall: boolean;
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recalling: boolean;
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onRecall: (messageId: number) => Promise<void>;
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};
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const MessageItem = memo(
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function MessageItem({
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message,
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onImageSettled,
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canRecall,
|
|
recalling,
|
|
onRecall,
|
|
}: MessageItemProps) {
|
|
const { open: openImageLightbox } = useImageLightbox();
|
|
const isCustomer = message.senderType === "customer";
|
|
const isAi = message.senderType === "ai";
|
|
const isAgentSide = message.senderType === "agent" || isAi;
|
|
const isRecalled = Boolean(message.recalledAt) || message.sendStatus === 6;
|
|
const senderName = isCustomer
|
|
? message.senderName || "客户"
|
|
: isAi
|
|
? "AI"
|
|
: message.senderName || "客服";
|
|
const agentAvatarSrc =
|
|
isAgentSide && !isAi && message.senderAvatar?.trim()
|
|
? message.senderAvatar.trim()
|
|
: undefined;
|
|
const avatarFallback = isAi ? "AI" : senderName.charAt(0);
|
|
const htmlContent = isRecalled ? "<p>该消息已撤回</p>" : buildMessageHTML(message);
|
|
const bubbleClassName = isAi
|
|
? "border border-primary/15 bg-primary/5 text-foreground shadow-sm"
|
|
: isAgentSide
|
|
? "bg-emerald-600 text-white shadow-sm"
|
|
: "border border-border/70 bg-muted/60 text-foreground shadow-sm";
|
|
const htmlClassName = isAi
|
|
? "[&_a]:text-foreground [&_a]:underline [&_img]:rounded-md"
|
|
: isAgentSide
|
|
? "[&_p]:text-white [&_a]:text-white [&_a]:underline [&_img]:rounded-md"
|
|
: "[&_a]:text-foreground [&_a]:underline [&_img]:rounded-md";
|
|
const avatarClassName = isAi
|
|
? "border border-primary/20 bg-primary/10 text-xs text-foreground"
|
|
: isAgentSide
|
|
? "bg-emerald-600 text-xs text-white"
|
|
: "border border-border/70 bg-muted/60 text-xs text-foreground";
|
|
const recalledBubbleClassName = isAgentSide
|
|
? "border border-dashed border-emerald-200 bg-emerald-50 text-emerald-800"
|
|
: "border border-dashed border-border/70 bg-muted/40 text-muted-foreground";
|
|
const recalledHtmlClassName = isAgentSide
|
|
? "[&_p]:text-emerald-800"
|
|
: "[&_p]:text-muted-foreground";
|
|
const showRecallAction = canRecall && !isRecalled;
|
|
|
|
return (
|
|
<div
|
|
className={`mb-4 flex items-start gap-2 ${
|
|
isAgentSide ? "justify-end" : "justify-start"
|
|
}`}
|
|
>
|
|
{isAgentSide ? (
|
|
<>
|
|
<div className="flex max-w-[70%] flex-col items-end">
|
|
<div className="mb-1 text-xs text-muted-foreground">
|
|
{senderName}
|
|
</div>
|
|
<div
|
|
className={`w-fit rounded-2xl px-3 py-2 text-left ${
|
|
isRecalled ? recalledBubbleClassName : bubbleClassName
|
|
}`}
|
|
>
|
|
<ImMessageHTML
|
|
html={htmlContent}
|
|
className={isRecalled ? recalledHtmlClassName : htmlClassName}
|
|
onImageSettled={onImageSettled}
|
|
onImageClick={isRecalled ? undefined : openImageLightbox}
|
|
/>
|
|
</div>
|
|
<div className="mt-1 flex items-center gap-2 text-xs text-muted-foreground">
|
|
<span>{formatDateTime(message.sentAt || "")}</span>
|
|
{isRecalled ? <span>已撤回</span> : null}
|
|
{message.sendStatus === 2 && !isRecalled && (
|
|
<span>{message.customerRead ? "客户已读" : "客户未读"}</span>
|
|
)}
|
|
{showRecallAction ? (
|
|
<Button
|
|
type="button"
|
|
variant="ghost"
|
|
size="sm"
|
|
className="h-auto px-1 py-0 text-xs text-muted-foreground"
|
|
disabled={recalling}
|
|
onClick={() => {
|
|
void onRecall(message.id).catch((error) => {
|
|
toast.error(error instanceof Error ? error.message : "撤回消息失败");
|
|
});
|
|
}}
|
|
>
|
|
{recalling ? "撤回中..." : "撤回"}
|
|
</Button>
|
|
) : null}
|
|
</div>
|
|
</div>
|
|
<Avatar className="size-8 shrink-0">
|
|
<AvatarImage src={agentAvatarSrc ?? ""} />
|
|
<AvatarFallback className={avatarClassName}>
|
|
{avatarFallback}
|
|
</AvatarFallback>
|
|
</Avatar>
|
|
</>
|
|
) : (
|
|
<>
|
|
<Avatar className="size-8 shrink-0">
|
|
<AvatarImage src="" />
|
|
<AvatarFallback className={avatarClassName}>
|
|
客
|
|
</AvatarFallback>
|
|
</Avatar>
|
|
<div className="max-w-[70%]">
|
|
<div className="mb-1 text-xs text-muted-foreground">
|
|
{senderName}
|
|
</div>
|
|
<div
|
|
className={`w-fit rounded-2xl px-3 py-2 ${
|
|
isRecalled ? recalledBubbleClassName : bubbleClassName
|
|
}`}
|
|
>
|
|
<ImMessageHTML
|
|
html={htmlContent}
|
|
className={isRecalled ? recalledHtmlClassName : htmlClassName}
|
|
onImageSettled={onImageSettled}
|
|
onImageClick={isRecalled ? undefined : openImageLightbox}
|
|
/>
|
|
</div>
|
|
<div className="mt-1 flex items-center gap-2 text-xs text-muted-foreground">
|
|
<span>{formatDateTime(message.sentAt || "")}</span>
|
|
{isRecalled ? <span>已撤回</span> : null}
|
|
</div>
|
|
</div>
|
|
</>
|
|
)}
|
|
</div>
|
|
);
|
|
},
|
|
(prevProps, nextProps) =>
|
|
prevProps.message === nextProps.message &&
|
|
prevProps.onImageSettled === nextProps.onImageSettled &&
|
|
prevProps.canRecall === nextProps.canRecall &&
|
|
prevProps.recalling === nextProps.recalling &&
|
|
prevProps.onRecall === nextProps.onRecall,
|
|
);
|
|
|
|
function buildMessageHTML(message: {
|
|
messageType: string;
|
|
content: string;
|
|
payload?: string;
|
|
}) {
|
|
return renderIMMessageHTML(message);
|
|
}
|