mlogclub
48 lines
1.5 KiB
Go
48 lines
1.5 KiB
Go
package graphs
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import (
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"testing"
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"cs-agent/internal/models"
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"cs-agent/internal/pkg/enums"
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)
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func TestTriageServiceRequestResult_PrepareTicket(t *testing.T) {
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conversation := &models.Conversation{
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Subject: "支付失败需要登记工单",
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LastMessageSummary: "用户要求建单跟进支付失败问题",
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}
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messages := []models.Message{
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{SenderType: enums.IMSenderTypeCustomer, Content: "帮我建个工单，支付一直失败"},
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}
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analysis := buildAnalyzeConversationResult(conversation, messages, AnalyzeConversationInput{
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NeedTicket: true,
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})
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if analysis.RecommendedNextAction != "prepare_ticket" {
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t.Fatalf("expected prepare_ticket, got %q", analysis.RecommendedNextAction)
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}
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draft := buildPrepareTicketDraftResult(conversation, messages, PrepareTicketDraftInput{})
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if draft.Title == "" || draft.Description == "" {
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t.Fatalf("expected draft to be populated, got %#v", draft)
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}
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}
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func TestTriageServiceRequestResult_Handoff(t *testing.T) {
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conversation := &models.Conversation{
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Subject: "投诉转人工",
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LastMessageSummary: "用户要求人工处理扣费投诉",
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}
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messages := []models.Message{
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{SenderType: enums.IMSenderTypeCustomer, Content: "我要投诉并转人工，你们重复扣费了"},
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}
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analysis := buildAnalyzeConversationResult(conversation, messages, AnalyzeConversationInput{
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NeedHumanHandoff: true,
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})
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if analysis.RecommendedNextAction != "handoff_to_human" {
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t.Fatalf("expected handoff_to_human, got %q", analysis.RecommendedNextAction)
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}
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}
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