mlogclub
915 lines
29 KiB
TypeScript
915 lines
29 KiB
TypeScript
"use client"
|
||
|
||
import {
|
||
CheckCheckIcon,
|
||
MessageCircleMoreIcon,
|
||
MoreHorizontalIcon,
|
||
RefreshCwIcon,
|
||
SearchIcon,
|
||
} from "lucide-react"
|
||
import { useCallback, useEffect, useRef, useState, type KeyboardEvent } from "react"
|
||
import { toast } from "sonner"
|
||
|
||
import { ConversationCloseDialog } from "@/components/conversation-actions/close-dialog"
|
||
import { ConversationTransferDialog } from "@/components/conversation-actions/transfer-dialog"
|
||
import { ListPagination } from "@/components/list-pagination"
|
||
import {
|
||
OptionCombobox,
|
||
type ComboboxOption,
|
||
} from "@/components/option-combobox"
|
||
import { Badge } from "@/components/ui/badge"
|
||
import { Button } from "@/components/ui/button"
|
||
import { ButtonGroup } from "@/components/ui/button-group"
|
||
import {
|
||
DropdownMenu,
|
||
DropdownMenuContent,
|
||
DropdownMenuItem,
|
||
DropdownMenuTrigger,
|
||
} from "@/components/ui/dropdown-menu"
|
||
import { Input } from "@/components/ui/input"
|
||
import {
|
||
Select,
|
||
SelectContent,
|
||
SelectItem,
|
||
SelectTrigger,
|
||
SelectValue,
|
||
} from "@/components/ui/select"
|
||
import {
|
||
Table,
|
||
TableBody,
|
||
TableCell,
|
||
TableHead,
|
||
TableHeader,
|
||
TableRow,
|
||
} from "@/components/ui/table"
|
||
import {
|
||
createAdminWebSocketUrl,
|
||
dispatchConversation,
|
||
fetchAgentProfilesAll,
|
||
fetchAgentTeamsAll,
|
||
fetchConversationDetail,
|
||
fetchConversationMessages,
|
||
fetchConversations,
|
||
fetchTagsAll,
|
||
markConversationRead,
|
||
type AdminAgentProfile,
|
||
type AdminAgentTeam,
|
||
type AdminConversation,
|
||
type AdminConversationDetail,
|
||
type AdminMessage,
|
||
type PageResult,
|
||
type TagTree,
|
||
} from "@/lib/api/admin"
|
||
import { formatDateTime } from "@/lib/utils"
|
||
import { ConversationDetailDialog } from "./_components/detail"
|
||
|
||
const RECONNECT_BASE_DELAY = 2000
|
||
const RECONNECT_MAX_DELAY = 30000
|
||
|
||
const statusOptions = [
|
||
{ value: "all", label: "全部状态" },
|
||
{ value: "1", label: "AI接待中" },
|
||
{ value: "2", label: "待接入" },
|
||
{ value: "3", label: "处理中" },
|
||
{ value: "4", label: "已关闭" },
|
||
] as const
|
||
|
||
function getStatusMeta(status: number) {
|
||
switch (status) {
|
||
case 1:
|
||
return { label: "AI接待中", variant: "secondary" as const }
|
||
case 2:
|
||
return { label: "待接入", variant: "outline" as const }
|
||
case 3:
|
||
return { label: "处理中", variant: "secondary" as const }
|
||
case 4:
|
||
return { label: "已关闭", variant: "outline" as const }
|
||
default:
|
||
return { label: "未知", variant: "outline" as const }
|
||
}
|
||
}
|
||
|
||
function getServiceModeLabel(mode: number) {
|
||
switch (mode) {
|
||
case 1:
|
||
return "AI 接待"
|
||
case 2:
|
||
return "人工接待"
|
||
case 3:
|
||
return "AI 优先"
|
||
default:
|
||
return "未定义"
|
||
}
|
||
}
|
||
|
||
function getStatusLabel(value: string) {
|
||
return statusOptions.find((item) => item.value === value)?.label ?? "全部状态"
|
||
}
|
||
|
||
function buildTagOptions(
|
||
nodes: TagTree[],
|
||
parentPath = ""
|
||
): ComboboxOption[] {
|
||
const result: ComboboxOption[] = []
|
||
nodes.forEach((item) => {
|
||
const currentPath = parentPath ? `${parentPath}/${item.name}` : item.name
|
||
result.push({
|
||
value: String(item.id),
|
||
label: currentPath,
|
||
})
|
||
if (item.children.length > 0) {
|
||
result.push(...buildTagOptions(item.children, currentPath))
|
||
}
|
||
})
|
||
return result
|
||
}
|
||
|
||
export default function DashboardConversationsPage() {
|
||
const [keywordInput, setKeywordInput] = useState("")
|
||
const [statusFilterInput, setStatusFilterInput] = useState("all")
|
||
const [tagFilterInput, setTagFilterInput] = useState("0")
|
||
const [assigneeFilterInput, setAssigneeFilterInput] = useState("0")
|
||
const [agentTeamFilterInput, setAgentTeamFilterInput] = useState("0")
|
||
const [keyword, setKeyword] = useState("")
|
||
const [statusFilter, setStatusFilter] = useState("all")
|
||
const [tagFilter, setTagFilter] = useState("0")
|
||
const [assigneeFilter, setAssigneeFilter] = useState("0")
|
||
const [agentTeamFilter, setAgentTeamFilter] = useState("0")
|
||
const [page, setPage] = useState(1)
|
||
const [limit, setLimit] = useState(20)
|
||
const [tagOptions, setTagOptions] = useState<ComboboxOption[]>([
|
||
{ value: "0", label: "全部标签" },
|
||
])
|
||
const [assigneeOptions, setAssigneeOptions] = useState<ComboboxOption[]>([
|
||
{ value: "0", label: "全部指派人" },
|
||
])
|
||
const [agentTeamOptions, setAgentTeamOptions] = useState<ComboboxOption[]>([
|
||
{ value: "0", label: "全部客服组" },
|
||
])
|
||
const [loading, setLoading] = useState(true)
|
||
const [refreshing, setRefreshing] = useState(false)
|
||
const [detailLoading, setDetailLoading] = useState(false)
|
||
const [actionLoadingId, setActionLoadingId] = useState<number | null>(null)
|
||
const [detailOpen, setDetailOpen] = useState(false)
|
||
const [detailItem, setDetailItem] = useState<AdminConversation | null>(null)
|
||
const [detailData, setDetailData] = useState<AdminConversationDetail | null>(null)
|
||
const [detailMessages, setDetailMessages] = useState<AdminMessage[]>([])
|
||
const [detailMessagesNextCursor, setDetailMessagesNextCursor] = useState("")
|
||
const [detailMessagesHasMore, setDetailMessagesHasMore] = useState(false)
|
||
const [detailMessagesLoadingMore, setDetailMessagesLoadingMore] = useState(false)
|
||
const [assignOpen, setAssignOpen] = useState(false)
|
||
const [assignItem, setAssignItem] = useState<AdminConversation | null>(null)
|
||
const [closeOpen, setCloseOpen] = useState(false)
|
||
const [closeItem, setCloseItem] = useState<AdminConversation | null>(null)
|
||
const [transferOpen, setTransferOpen] = useState(false)
|
||
const [transferItem, setTransferItem] = useState<AdminConversation | null>(null)
|
||
const [result, setResult] = useState<PageResult<AdminConversation>>({
|
||
results: [],
|
||
page: { page: 1, limit: 20, total: 0 },
|
||
})
|
||
const websocketRef = useRef<WebSocket | null>(null)
|
||
const reconnectTimerRef = useRef<number | null>(null)
|
||
const pingTimerRef = useRef<number | null>(null)
|
||
const reconnectAttemptRef = useRef(0)
|
||
const detailItemRef = useRef<AdminConversation | null>(null)
|
||
const subscribedConversationIdRef = useRef<number | null>(null)
|
||
|
||
const loadConversations = useCallback(async () => {
|
||
setLoading(true)
|
||
try {
|
||
const data = await fetchConversations({
|
||
keyword: keyword.trim() || undefined,
|
||
status: statusFilter === "all" ? undefined : statusFilter,
|
||
tagId: tagFilter === "0" ? undefined : tagFilter,
|
||
currentAssigneeId: assigneeFilter === "0" ? undefined : assigneeFilter,
|
||
agentTeamId: agentTeamFilter === "0" ? undefined : agentTeamFilter,
|
||
page,
|
||
limit,
|
||
})
|
||
setResult(data)
|
||
} catch (error) {
|
||
toast.error(error instanceof Error ? error.message : "加载会话列表失败")
|
||
} finally {
|
||
setLoading(false)
|
||
}
|
||
}, [keyword, limit, page, statusFilter, tagFilter, assigneeFilter, agentTeamFilter])
|
||
|
||
useEffect(() => {
|
||
let cancelled = false
|
||
|
||
async function loadFilterOptions() {
|
||
try {
|
||
const [tagData, assigneeData, teamData] = await Promise.all([
|
||
fetchTagsAll(),
|
||
fetchAgentProfilesAll(),
|
||
fetchAgentTeamsAll(),
|
||
])
|
||
if (!cancelled) {
|
||
setTagOptions([
|
||
{ value: "0", label: "全部标签" },
|
||
...buildTagOptions(tagData),
|
||
])
|
||
setAssigneeOptions([
|
||
{ value: "0", label: "全部指派人" },
|
||
...assigneeData.map((item: AdminAgentProfile) => ({
|
||
value: String(item.userId),
|
||
label: item.displayName || item.nickname || item.username || `#${item.userId}`,
|
||
})),
|
||
])
|
||
setAgentTeamOptions([
|
||
{ value: "0", label: "全部客服组" },
|
||
...teamData.map((item: AdminAgentTeam) => ({
|
||
value: String(item.id),
|
||
label: item.name,
|
||
})),
|
||
])
|
||
}
|
||
} catch (error) {
|
||
if (!cancelled) {
|
||
toast.error(error instanceof Error ? error.message : "加载筛选项失败")
|
||
}
|
||
}
|
||
}
|
||
|
||
void loadFilterOptions()
|
||
|
||
return () => {
|
||
cancelled = true
|
||
}
|
||
}, [])
|
||
|
||
useEffect(() => {
|
||
detailItemRef.current = detailItem
|
||
}, [detailItem])
|
||
|
||
useEffect(() => {
|
||
void loadConversations()
|
||
}, [loadConversations])
|
||
|
||
useEffect(() => {
|
||
let cancelled = false
|
||
|
||
const clearTimers = () => {
|
||
if (reconnectTimerRef.current) {
|
||
window.clearTimeout(reconnectTimerRef.current)
|
||
reconnectTimerRef.current = null
|
||
}
|
||
if (pingTimerRef.current) {
|
||
window.clearInterval(pingTimerRef.current)
|
||
pingTimerRef.current = null
|
||
}
|
||
}
|
||
|
||
const scheduleReconnect = () => {
|
||
if (cancelled || reconnectTimerRef.current) {
|
||
return
|
||
}
|
||
const delay = Math.min(
|
||
RECONNECT_BASE_DELAY * 2 ** reconnectAttemptRef.current,
|
||
RECONNECT_MAX_DELAY
|
||
)
|
||
reconnectTimerRef.current = window.setTimeout(() => {
|
||
reconnectTimerRef.current = null
|
||
reconnectAttemptRef.current += 1
|
||
connect()
|
||
}, delay)
|
||
}
|
||
|
||
const connect = () => {
|
||
if (cancelled) {
|
||
return
|
||
}
|
||
|
||
let socket: WebSocket
|
||
try {
|
||
socket = new WebSocket(createAdminWebSocketUrl())
|
||
} catch (error) {
|
||
toast.error(error instanceof Error ? error.message : "连接实时服务失败")
|
||
scheduleReconnect()
|
||
return
|
||
}
|
||
websocketRef.current = socket
|
||
|
||
socket.onopen = () => {
|
||
reconnectAttemptRef.current = 0
|
||
if (pingTimerRef.current) {
|
||
window.clearInterval(pingTimerRef.current)
|
||
}
|
||
pingTimerRef.current = window.setInterval(() => {
|
||
if (socket.readyState === WebSocket.OPEN) {
|
||
socket.send(JSON.stringify({ type: "ping" }))
|
||
}
|
||
}, 20000)
|
||
|
||
const conversationId = detailItemRef.current?.id
|
||
if (conversationId) {
|
||
socket.send(
|
||
JSON.stringify({
|
||
type: "subscribe",
|
||
topics: [`conversation:${conversationId}`],
|
||
})
|
||
)
|
||
subscribedConversationIdRef.current = conversationId
|
||
} else {
|
||
subscribedConversationIdRef.current = null
|
||
}
|
||
}
|
||
|
||
socket.onmessage = (event) => {
|
||
try {
|
||
const payload = JSON.parse(event.data) as {
|
||
eventId?: string
|
||
type?: string
|
||
data?: { conversationId?: number }
|
||
}
|
||
const eventType = payload.type ?? ""
|
||
const conversationId = payload.data?.conversationId ?? 0
|
||
const eventId = payload.eventId?.trim() ?? ""
|
||
|
||
if (
|
||
eventType === "" ||
|
||
eventType === "connected" ||
|
||
eventType === "pong" ||
|
||
eventType === "subscribed" ||
|
||
eventType === "unsubscribed"
|
||
) {
|
||
return
|
||
}
|
||
|
||
if (eventId && socket.readyState === WebSocket.OPEN) {
|
||
socket.send(JSON.stringify({ type: "ack", eventId }))
|
||
}
|
||
|
||
void loadConversations()
|
||
const currentDetail = detailItemRef.current
|
||
if (conversationId > 0 && currentDetail?.id === conversationId) {
|
||
void loadDetail(currentDetail)
|
||
}
|
||
} catch {
|
||
// ignore invalid ws payload
|
||
}
|
||
}
|
||
|
||
socket.onclose = () => {
|
||
if (pingTimerRef.current) {
|
||
window.clearInterval(pingTimerRef.current)
|
||
pingTimerRef.current = null
|
||
}
|
||
if (websocketRef.current === socket) {
|
||
websocketRef.current = null
|
||
}
|
||
subscribedConversationIdRef.current = null
|
||
scheduleReconnect()
|
||
}
|
||
}
|
||
|
||
connect()
|
||
|
||
return () => {
|
||
cancelled = true
|
||
clearTimers()
|
||
reconnectAttemptRef.current = 0
|
||
const socket = websocketRef.current
|
||
websocketRef.current = null
|
||
if (socket) {
|
||
socket.close()
|
||
}
|
||
subscribedConversationIdRef.current = null
|
||
}
|
||
}, [loadConversations])
|
||
|
||
useEffect(() => {
|
||
const socket = websocketRef.current
|
||
if (!socket || socket.readyState !== WebSocket.OPEN) {
|
||
return
|
||
}
|
||
|
||
const previousConversationId = subscribedConversationIdRef.current
|
||
const nextConversationId = detailOpen ? detailItem?.id ?? null : null
|
||
if (previousConversationId && previousConversationId !== nextConversationId) {
|
||
socket.send(
|
||
JSON.stringify({
|
||
type: "unsubscribe",
|
||
topics: [`conversation:${previousConversationId}`],
|
||
})
|
||
)
|
||
}
|
||
if (nextConversationId && nextConversationId !== previousConversationId) {
|
||
socket.send(
|
||
JSON.stringify({
|
||
type: "subscribe",
|
||
topics: [`conversation:${nextConversationId}`],
|
||
})
|
||
)
|
||
subscribedConversationIdRef.current = nextConversationId
|
||
return
|
||
}
|
||
if (!nextConversationId) {
|
||
subscribedConversationIdRef.current = null
|
||
}
|
||
}, [detailItem, detailOpen])
|
||
|
||
function handleStatusFilterChange(value: string | null) {
|
||
setStatusFilterInput(value ?? "all")
|
||
}
|
||
|
||
function applyFilters() {
|
||
setKeyword(keywordInput)
|
||
setStatusFilter(statusFilterInput)
|
||
setTagFilter(tagFilterInput)
|
||
setAssigneeFilter(assigneeFilterInput)
|
||
setAgentTeamFilter(agentTeamFilterInput)
|
||
setPage(1)
|
||
}
|
||
|
||
function handleFilterKeyDown(event: KeyboardEvent<HTMLInputElement>) {
|
||
if (event.key !== "Enter") {
|
||
return
|
||
}
|
||
|
||
event.preventDefault()
|
||
applyFilters()
|
||
}
|
||
|
||
function handlePageChange(nextPage: number) {
|
||
if (nextPage < 1 || nextPage === page) {
|
||
return
|
||
}
|
||
setPage(nextPage)
|
||
}
|
||
|
||
function handleLimitChange(nextLimit: number) {
|
||
if (nextLimit <= 0 || nextLimit === limit) {
|
||
return
|
||
}
|
||
setLimit(nextLimit)
|
||
setPage(1)
|
||
}
|
||
|
||
async function loadDetail(item: AdminConversation) {
|
||
setDetailLoading(true)
|
||
setDetailMessagesNextCursor("")
|
||
setDetailMessagesHasMore(false)
|
||
try {
|
||
const [detail, messages] = await Promise.all([
|
||
fetchConversationDetail(item.id),
|
||
fetchConversationMessages({ conversationId: item.id, limit: 20 }),
|
||
])
|
||
setDetailData(detail)
|
||
setDetailMessages(Array.isArray(messages.results) ? messages.results : [])
|
||
setDetailMessagesNextCursor(messages.cursor ?? "")
|
||
setDetailMessagesHasMore(Boolean(messages.hasMore))
|
||
} catch (error) {
|
||
toast.error(error instanceof Error ? error.message : "加载会话详情失败")
|
||
} finally {
|
||
setDetailLoading(false)
|
||
}
|
||
}
|
||
|
||
const loadMoreDetailMessages = useCallback(async () => {
|
||
if (!detailItem || detailMessagesLoadingMore || !detailMessagesHasMore) {
|
||
return
|
||
}
|
||
const cursor = Number.parseInt(detailMessagesNextCursor, 10)
|
||
if (!detailMessagesNextCursor.trim() || !Number.isFinite(cursor) || cursor <= 0) {
|
||
return
|
||
}
|
||
setDetailMessagesLoadingMore(true)
|
||
try {
|
||
const page = await fetchConversationMessages({
|
||
conversationId: detailItem.id,
|
||
cursor,
|
||
limit: 20,
|
||
})
|
||
const nextResults = Array.isArray(page.results) ? page.results : []
|
||
setDetailMessages((prev) => [...nextResults, ...prev])
|
||
setDetailMessagesNextCursor(page.cursor ?? "")
|
||
setDetailMessagesHasMore(Boolean(page.hasMore))
|
||
} catch (error) {
|
||
toast.error(error instanceof Error ? error.message : "加载更多消息失败")
|
||
} finally {
|
||
setDetailMessagesLoadingMore(false)
|
||
}
|
||
}, [
|
||
detailItem,
|
||
detailMessagesHasMore,
|
||
detailMessagesLoadingMore,
|
||
detailMessagesNextCursor,
|
||
])
|
||
|
||
async function openDetail(item: AdminConversation) {
|
||
setDetailItem(item)
|
||
setDetailData(null)
|
||
setDetailMessages([])
|
||
setDetailMessagesNextCursor("")
|
||
setDetailMessagesHasMore(false)
|
||
setDetailMessagesLoadingMore(false)
|
||
setDetailOpen(true)
|
||
await loadDetail(item)
|
||
}
|
||
|
||
function handleDetailOpenChange(open: boolean) {
|
||
if (actionLoadingId) {
|
||
return
|
||
}
|
||
if (!open) {
|
||
setDetailOpen(false)
|
||
setDetailItem(null)
|
||
setDetailData(null)
|
||
setDetailMessages([])
|
||
setDetailMessagesNextCursor("")
|
||
setDetailMessagesHasMore(false)
|
||
setDetailMessagesLoadingMore(false)
|
||
return
|
||
}
|
||
setDetailOpen(true)
|
||
}
|
||
|
||
function openAssign(item: AdminConversation) {
|
||
setAssignItem(item)
|
||
setAssignOpen(true)
|
||
}
|
||
|
||
function handleAssignOpenChange(open: boolean) {
|
||
if (actionLoadingId) {
|
||
return
|
||
}
|
||
if (!open) {
|
||
setAssignOpen(false)
|
||
setAssignItem(null)
|
||
return
|
||
}
|
||
setAssignOpen(true)
|
||
}
|
||
|
||
function openTransfer(item: AdminConversation) {
|
||
setTransferItem(item)
|
||
setTransferOpen(true)
|
||
}
|
||
|
||
function openClose(item: AdminConversation) {
|
||
setCloseItem(item)
|
||
setCloseOpen(true)
|
||
}
|
||
|
||
function handleCloseOpenChange(open: boolean) {
|
||
if (actionLoadingId) {
|
||
return
|
||
}
|
||
if (!open) {
|
||
setCloseOpen(false)
|
||
setCloseItem(null)
|
||
return
|
||
}
|
||
setCloseOpen(true)
|
||
}
|
||
|
||
function handleTransferOpenChange(open: boolean) {
|
||
if (actionLoadingId) {
|
||
return
|
||
}
|
||
if (!open) {
|
||
setTransferOpen(false)
|
||
setTransferItem(null)
|
||
return
|
||
}
|
||
setTransferOpen(true)
|
||
}
|
||
|
||
async function refreshDetail() {
|
||
if (!detailOpen || !detailItem) {
|
||
return
|
||
}
|
||
await loadDetail(detailItem)
|
||
}
|
||
|
||
async function handleRefresh() {
|
||
setRefreshing(true)
|
||
try {
|
||
await loadConversations()
|
||
await refreshDetail()
|
||
} finally {
|
||
setRefreshing(false)
|
||
}
|
||
}
|
||
|
||
async function handleRead(item: AdminConversation) {
|
||
setActionLoadingId(item.id)
|
||
try {
|
||
await markConversationRead(item.id)
|
||
toast.success(`已标记已读：${item.subject || `#${item.id}`}`)
|
||
await loadConversations()
|
||
if (detailItem?.id === item.id) {
|
||
await refreshDetail()
|
||
}
|
||
} catch (error) {
|
||
toast.error(error instanceof Error ? error.message : "标记已读失败")
|
||
} finally {
|
||
setActionLoadingId(null)
|
||
}
|
||
}
|
||
|
||
async function handleDispatch(item: AdminConversation) {
|
||
setActionLoadingId(item.id)
|
||
try {
|
||
await dispatchConversation(item.id)
|
||
toast.success(`已触发自动分配：${item.subject || `#${item.id}`}`)
|
||
await loadConversations()
|
||
if (detailItem?.id === item.id) {
|
||
await refreshDetail()
|
||
}
|
||
} catch (error) {
|
||
toast.error(error instanceof Error ? error.message : "自动分配失败")
|
||
} finally {
|
||
setActionLoadingId(null)
|
||
}
|
||
}
|
||
|
||
async function handleConversationChanged(conversationId: number) {
|
||
await loadConversations()
|
||
if (detailItem?.id === conversationId) {
|
||
await refreshDetail()
|
||
}
|
||
}
|
||
|
||
return (
|
||
<>
|
||
<div className="flex flex-1 flex-col gap-6 p-4 lg:p-6">
|
||
<div className="flex flex-col gap-2 xl:flex-row xl:items-center xl:justify-end">
|
||
<div className="relative min-w-72">
|
||
<SearchIcon className="pointer-events-none absolute top-1/2 left-3 size-4 -translate-y-1/2 text-muted-foreground" />
|
||
<Input
|
||
value={keywordInput}
|
||
onChange={(event) => setKeywordInput(event.target.value)}
|
||
onKeyDown={handleFilterKeyDown}
|
||
placeholder="按主题或摘要筛选"
|
||
className="pl-9"
|
||
/>
|
||
</div>
|
||
<Select value={statusFilterInput} onValueChange={handleStatusFilterChange}>
|
||
<SelectTrigger className="w-full xl:w-36">
|
||
<SelectValue>{getStatusLabel(statusFilterInput)}</SelectValue>
|
||
</SelectTrigger>
|
||
<SelectContent>
|
||
{statusOptions.map((item) => (
|
||
<SelectItem key={item.value} value={item.value}>
|
||
{item.label}
|
||
</SelectItem>
|
||
))}
|
||
</SelectContent>
|
||
</Select>
|
||
<div className="w-full xl:w-64">
|
||
<OptionCombobox
|
||
value={tagFilterInput}
|
||
options={tagOptions}
|
||
placeholder="选择标签"
|
||
searchPlaceholder="搜索标签路径"
|
||
emptyText="没有匹配标签"
|
||
onChange={setTagFilterInput}
|
||
/>
|
||
</div>
|
||
<div className="w-full xl:w-56">
|
||
<OptionCombobox
|
||
value={assigneeFilterInput}
|
||
options={assigneeOptions}
|
||
placeholder="选择指派人"
|
||
searchPlaceholder="搜索指派人"
|
||
emptyText="没有匹配指派人"
|
||
onChange={setAssigneeFilterInput}
|
||
/>
|
||
</div>
|
||
<div className="w-full xl:w-56">
|
||
<OptionCombobox
|
||
value={agentTeamFilterInput}
|
||
options={agentTeamOptions}
|
||
placeholder="选择客服组"
|
||
searchPlaceholder="搜索客服组"
|
||
emptyText="没有匹配客服组"
|
||
onChange={setAgentTeamFilterInput}
|
||
/>
|
||
</div>
|
||
<Button variant="outline" onClick={applyFilters} disabled={loading}>
|
||
<SearchIcon />
|
||
查询
|
||
</Button>
|
||
<Button
|
||
variant="outline"
|
||
onClick={() => void handleRefresh()}
|
||
disabled={loading || refreshing}
|
||
>
|
||
<RefreshCwIcon className={loading || refreshing ? "animate-spin" : ""} />
|
||
刷新列表
|
||
</Button>
|
||
</div>
|
||
|
||
<div className="space-y-4">
|
||
<div className="overflow-hidden rounded-2xl border bg-background">
|
||
<Table>
|
||
<TableHeader className="bg-muted/40">
|
||
<TableRow>
|
||
<TableHead>会话信息</TableHead>
|
||
<TableHead>状态</TableHead>
|
||
<TableHead>接待模式</TableHead>
|
||
<TableHead>当前客服</TableHead>
|
||
<TableHead>未读</TableHead>
|
||
<TableHead>最后活跃</TableHead>
|
||
<TableHead className="w-28 text-right">操作</TableHead>
|
||
</TableRow>
|
||
</TableHeader>
|
||
<TableBody>
|
||
{result.results.map((item) => {
|
||
const statusMeta = getStatusMeta(item.status)
|
||
|
||
return (
|
||
<TableRow key={item.id}>
|
||
<TableCell className="max-w-60">
|
||
<div className="min-w-0">
|
||
<div className="font-medium">{item.subject || `会话 #${item.id}`}</div>
|
||
<div className="mt-1 text-sm text-muted-foreground">
|
||
渠道ID：{item.channelId || "-"}
|
||
</div>
|
||
<div className="mt-1 line-clamp-2 text-sm text-muted-foreground">
|
||
{item.lastMessageSummary || "暂无最新消息摘要"}
|
||
</div>
|
||
</div>
|
||
</TableCell>
|
||
<TableCell>
|
||
<Badge variant={statusMeta.variant}>{statusMeta.label}</Badge>
|
||
</TableCell>
|
||
<TableCell>{getServiceModeLabel(item.serviceMode)}</TableCell>
|
||
<TableCell>{item.currentAssigneeName || "-"}</TableCell>
|
||
<TableCell>
|
||
客服 {item.agentUnreadCount} / 用户 {item.customerUnreadCount}
|
||
</TableCell>
|
||
<TableCell>{formatDateTime(item.lastMessageAt)}</TableCell>
|
||
<TableCell className="text-right">
|
||
<ButtonGroup className="ml-auto">
|
||
<Button
|
||
variant="outline"
|
||
size="sm"
|
||
onClick={() => void openDetail(item)}
|
||
disabled={actionLoadingId === item.id}
|
||
>
|
||
查看
|
||
</Button>
|
||
<DropdownMenu>
|
||
<DropdownMenuTrigger
|
||
render={<Button variant="outline" size="icon-sm" />}
|
||
aria-label={`更多操作 ${item.subject || item.id}`}
|
||
>
|
||
<MoreHorizontalIcon />
|
||
</DropdownMenuTrigger>
|
||
<DropdownMenuContent align="end" className="w-44 min-w-44">
|
||
<DropdownMenuItem
|
||
onClick={() => openAssign(item)}
|
||
disabled={actionLoadingId === item.id || item.status !== 2}
|
||
>
|
||
<MessageCircleMoreIcon />
|
||
{actionLoadingId === item.id ? "处理中..." : "分配会话"}
|
||
</DropdownMenuItem>
|
||
<DropdownMenuItem
|
||
onClick={() => void handleDispatch(item)}
|
||
disabled={actionLoadingId === item.id || item.status !== 2}
|
||
>
|
||
<RefreshCwIcon />
|
||
{actionLoadingId === item.id ? "处理中..." : "重试分配"}
|
||
</DropdownMenuItem>
|
||
<DropdownMenuItem
|
||
onClick={() => void handleRead(item)}
|
||
disabled={actionLoadingId === item.id}
|
||
>
|
||
<CheckCheckIcon />
|
||
{actionLoadingId === item.id ? "处理中..." : "标记已读"}
|
||
</DropdownMenuItem>
|
||
<DropdownMenuItem
|
||
onClick={() => openTransfer(item)}
|
||
disabled={actionLoadingId === item.id || item.status !== 3}
|
||
>
|
||
<MessageCircleMoreIcon />
|
||
{actionLoadingId === item.id ? "处理中..." : "转接会话"}
|
||
</DropdownMenuItem>
|
||
{item.status !== 4 ? (
|
||
<DropdownMenuItem
|
||
onClick={() => openClose(item)}
|
||
disabled={actionLoadingId === item.id}
|
||
>
|
||
<RefreshCwIcon />
|
||
{actionLoadingId === item.id ? "处理中..." : "关闭会话"}
|
||
</DropdownMenuItem>
|
||
) : null}
|
||
</DropdownMenuContent>
|
||
</DropdownMenu>
|
||
</ButtonGroup>
|
||
</TableCell>
|
||
</TableRow>
|
||
)
|
||
})}
|
||
{!loading && result.results.length === 0 ? (
|
||
<TableRow>
|
||
<TableCell colSpan={7} className="py-12 text-center text-muted-foreground">
|
||
没有匹配的会话记录
|
||
</TableCell>
|
||
</TableRow>
|
||
) : null}
|
||
</TableBody>
|
||
</Table>
|
||
</div>
|
||
|
||
<ListPagination
|
||
page={result.page.page}
|
||
total={result.page.total}
|
||
limit={result.page.limit}
|
||
loading={loading || refreshing}
|
||
onPageChange={handlePageChange}
|
||
onLimitChange={handleLimitChange}
|
||
/>
|
||
</div>
|
||
</div>
|
||
|
||
<ConversationDetailDialog
|
||
open={detailOpen}
|
||
loading={detailLoading}
|
||
saving={actionLoadingId === detailItem?.id}
|
||
item={detailItem}
|
||
detail={detailData}
|
||
messages={detailMessages}
|
||
messagesHasMore={detailMessagesHasMore}
|
||
loadingMoreMessages={detailMessagesLoadingMore}
|
||
onLoadMoreMessages={loadMoreDetailMessages}
|
||
onOpenChange={handleDetailOpenChange}
|
||
onOpenAssign={() => {
|
||
if (!detailItem) {
|
||
return
|
||
}
|
||
openAssign(detailItem)
|
||
}}
|
||
onDispatch={async () => {
|
||
if (!detailItem) {
|
||
return
|
||
}
|
||
await handleDispatch(detailItem)
|
||
}}
|
||
onOpenTransfer={() => {
|
||
if (!detailItem) {
|
||
return
|
||
}
|
||
openTransfer(detailItem)
|
||
}}
|
||
onRead={async () => {
|
||
if (!detailItem) {
|
||
return
|
||
}
|
||
await handleRead(detailItem)
|
||
}}
|
||
onOpenClose={() => {
|
||
if (!detailItem) {
|
||
return
|
||
}
|
||
openClose(detailItem)
|
||
}}
|
||
/>
|
||
<ConversationCloseDialog
|
||
open={closeOpen}
|
||
conversationId={closeItem?.id ?? null}
|
||
onOpenChange={handleCloseOpenChange}
|
||
onSuccess={async () => {
|
||
const conversationId = closeItem?.id
|
||
setCloseOpen(false)
|
||
setCloseItem(null)
|
||
if (conversationId) {
|
||
await handleConversationChanged(conversationId)
|
||
}
|
||
}}
|
||
/>
|
||
<ConversationTransferDialog
|
||
open={assignOpen}
|
||
mode="assign"
|
||
conversationId={assignItem?.id ?? null}
|
||
onOpenChange={handleAssignOpenChange}
|
||
onSuccess={async () => {
|
||
const conversationId = assignItem?.id
|
||
setAssignOpen(false)
|
||
setAssignItem(null)
|
||
if (conversationId) {
|
||
await handleConversationChanged(conversationId)
|
||
}
|
||
}}
|
||
/>
|
||
<ConversationTransferDialog
|
||
open={transferOpen}
|
||
mode="transfer"
|
||
conversationId={transferItem?.id ?? null}
|
||
onOpenChange={handleTransferOpenChange}
|
||
onSuccess={async () => {
|
||
const conversationId = transferItem?.id
|
||
setTransferOpen(false)
|
||
setTransferItem(null)
|
||
if (conversationId) {
|
||
await handleConversationChanged(conversationId)
|
||
}
|
||
}}
|
||
/>
|
||
</>
|
||
)
|
||
}
|