mlogclub
280 lines
9.3 KiB
TypeScript
280 lines
9.3 KiB
TypeScript
"use client"
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import Link from "next/link"
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import { useEffect, useState } from "react"
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import { zodResolver } from "@hookform/resolvers/zod"
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import { Settings2Icon } from "lucide-react"
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import { Controller, Resolver, useForm } from "react-hook-form"
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import { toast } from "sonner"
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import { z } from "zod/v4"
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import { OptionCombobox } from "@/components/option-combobox"
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import { Button } from "@/components/ui/button"
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import {
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Dialog,
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DialogContent,
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DialogFooter,
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DialogHeader,
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DialogTitle,
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} from "@/components/ui/dialog"
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import { Field, FieldContent, FieldError, FieldLabel } from "@/components/ui/field"
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import { Textarea } from "@/components/ui/textarea"
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import {
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fetchTicketResolutionCodesAll,
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type TicketResolutionCode,
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} from "@/lib/api/ticket-config"
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import { batchChangeTicketStatus, changeTicketStatus } from "@/lib/api/ticket"
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const schema = z.object({
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status: z.string().trim().min(1, "请选择状态"),
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pendingReason: z.string().trim(),
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closeReason: z.string().trim(),
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resolutionCode: z.string().trim(),
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resolutionSummary: z.string().trim(),
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reason: z.string().trim(),
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})
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type FormValues = z.infer<typeof schema>
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const resolver = zodResolver(schema as never) as Resolver<
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z.input<typeof schema>,
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undefined,
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z.output<typeof schema>
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>
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type TicketStatusDialogProps = {
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open: boolean
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ticketId: number | null
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ticketIds?: number[]
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currentStatus?: string
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onOpenChange: (open: boolean) => void
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onSuccess?: () => Promise<void> | void
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}
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export function TicketStatusDialog({
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open,
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ticketId,
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ticketIds,
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currentStatus,
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onOpenChange,
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onSuccess,
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}: TicketStatusDialogProps) {
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const form = useForm<
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z.input<typeof schema>,
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undefined,
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z.output<typeof schema>
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>({
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resolver,
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defaultValues: {
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status: "",
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pendingReason: "",
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closeReason: "",
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resolutionCode: "",
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resolutionSummary: "",
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reason: "",
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},
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})
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const {
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control,
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watch,
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register,
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reset,
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handleSubmit,
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formState: { errors, isSubmitting },
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} = form
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const [resolutionCodes, setResolutionCodes] = useState<TicketResolutionCode[]>([])
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const targetStatus = watch("status")
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useEffect(() => {
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reset({
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status: currentStatus || "",
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pendingReason: "",
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closeReason: "",
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resolutionCode: "",
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resolutionSummary: "",
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reason: "",
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})
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}, [currentStatus, reset, ticketId])
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useEffect(() => {
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if (!open) {
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return
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}
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void (async () => {
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try {
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const data = await fetchTicketResolutionCodesAll()
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setResolutionCodes(Array.isArray(data) ? data : [])
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} catch (error) {
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toast.error(error instanceof Error ? error.message : "加载解决码失败")
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}
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})()
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}, [open])
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const resolutionCodeOptions = resolutionCodes.map((item) => ({
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value: item.code,
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label: item.name,
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}))
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async function onFormSubmit(values: FormValues) {
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const validTicketIds = (ticketIds ?? []).filter((item) => item > 0)
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if (!ticketId && validTicketIds.length === 0) {
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toast.error("请选择工单")
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return
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}
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try {
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if (validTicketIds.length > 0) {
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await batchChangeTicketStatus({
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ticketIds: validTicketIds,
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status: values.status,
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pendingReason: values.pendingReason || undefined,
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closeReason: values.status === "closed" ? values.closeReason || undefined : undefined,
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resolutionCode: values.resolutionCode || undefined,
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resolutionSummary: values.resolutionSummary || undefined,
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reason: values.reason || undefined,
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})
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toast.success(`已批量更新 ${validTicketIds.length} 张工单`)
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} else {
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await changeTicketStatus({
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ticketId: ticketId!,
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status: values.status,
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pendingReason: values.pendingReason || undefined,
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closeReason: values.status === "closed" ? values.closeReason || undefined : undefined,
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resolutionCode: values.resolutionCode || undefined,
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resolutionSummary: values.resolutionSummary || undefined,
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reason: values.reason || undefined,
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})
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toast.success("状态已更新")
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}
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onOpenChange(false)
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await onSuccess?.()
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} catch (error) {
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toast.error(error instanceof Error ? error.message : "更新状态失败")
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}
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}
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return (
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<Dialog open={open} onOpenChange={onOpenChange}>
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<DialogContent className="max-w-lg gap-0 p-0 sm:max-w-lg">
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<DialogHeader className="px-6 pt-6">
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<DialogTitle>{ticketIds?.length ? `批量变更状态（${ticketIds.length}）` : "变更工单状态"}</DialogTitle>
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</DialogHeader>
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<form onSubmit={handleSubmit(onFormSubmit)}>
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<div className="space-y-4 p-6">
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<Field data-invalid={!!errors.status}>
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<FieldLabel>目标状态</FieldLabel>
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<FieldContent>
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<Controller
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control={control}
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name="status"
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render={({ field }) => (
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<OptionCombobox
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value={field.value}
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onChange={field.onChange}
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placeholder="请选择状态"
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options={[
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{ value: "new", label: "新建" },
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{ value: "open", label: "处理中" },
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{ value: "pending_customer", label: "待客户反馈" },
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{ value: "pending_internal", label: "待内部处理" },
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{ value: "resolved", label: "已解决" },
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{ value: "closed", label: "已关闭" },
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{ value: "cancelled", label: "已取消" },
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]}
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/>
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)}
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/>
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<FieldError errors={[errors.status]} />
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</FieldContent>
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</Field>
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{(targetStatus === "pending_customer" ||
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targetStatus === "pending_internal") && (
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<Field data-invalid={!!errors.pendingReason}>
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<FieldLabel>挂起原因</FieldLabel>
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<FieldContent>
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<Textarea rows={3} placeholder="请输入待处理原因" {...register("pendingReason")} />
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<FieldError errors={[errors.pendingReason]} />
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</FieldContent>
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</Field>
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)}
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{targetStatus === "resolved" && (
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<>
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<Field>
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<div className="flex items-center justify-between gap-3">
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<FieldLabel>解决编码</FieldLabel>
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</div>
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<FieldContent>
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<Controller
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control={control}
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name="resolutionCode"
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render={({ field }) => (
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<OptionCombobox
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value={field.value}
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onChange={field.onChange}
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placeholder="请选择解决编码"
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options={resolutionCodeOptions}
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emptyText="暂无可选解决码"
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/>
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)}
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/>
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{resolutionCodeOptions.length === 0 ? (
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<div className="mt-2 rounded-lg border border-amber-200 bg-amber-50/70 p-3 text-xs text-amber-900">
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当前没有可用解决码，解决结果无法标准化统计。
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<Link
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href="/dashboard/ticket-resolution-codes"
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target="_blank"
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rel="noreferrer"
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className="ml-1 font-medium underline underline-offset-4"
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>
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前往配置解决码
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</Link>
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</div>
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) : null}
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</FieldContent>
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</Field>
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<Field>
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<FieldLabel>解决说明</FieldLabel>
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<FieldContent>
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<Textarea rows={3} placeholder="请输入解决说明" {...register("resolutionSummary")} />
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</FieldContent>
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</Field>
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</>
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)}
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{targetStatus === "closed" && (
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<Field>
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<FieldLabel>关闭原因</FieldLabel>
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<FieldContent>
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<Textarea rows={3} placeholder="请输入关闭原因" {...register("closeReason")} />
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</FieldContent>
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</Field>
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)}
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<Field>
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<FieldLabel>操作说明</FieldLabel>
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<FieldContent>
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<Textarea
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rows={3}
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placeholder={targetStatus === "closed" ? "可补充本次批量关闭说明" : "填写本次状态变更说明"}
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{...register("reason")}
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/>
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</FieldContent>
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</Field>
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</div>
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<DialogFooter className="mx-0 mb-0 px-6 py-4">
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<Button type="button" variant="outline" onClick={() => onOpenChange(false)}>
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取消
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</Button>
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<Button type="submit" disabled={isSubmitting}>
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{isSubmitting ? "提交中..." : "确认变更"}
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</Button>
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</DialogFooter>
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</form>
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</DialogContent>
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</Dialog>
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)
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}
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